The Energy Switch Guarantee was launched by Energy UK in June 2016. The guarantee itself is a very straightforward list of 10 commitments, which energy providers signed up to the guarantee have agreed to commit to. The idea is to make switching supplier as simple, reliable and hassle free as possible.
What is the Energy Switch Guarantee?
Launched as a response to the growing demand for simpler consumer processes in the energy market, the Energy Switch Guarantee is a commitment by UK energy suppliers to ensure a smooth, swift, and safe transition for consumers switching providers.
Aimed at dismantling the barriers of complexity and uncertainty, this initiative is underpinned by a set of standards that suppliers voluntarily agree to uphold, promoting a healthier, more competitive market.
The 10 Commitments of the Energy Switch Guarantee
Each commitment under the Energy Switch Guarantee serves as a pillar for consumer rights and supplier responsibilities. Here’s what they promise:
- Free to Switch: Switching suppliers should not incur a cost for consumers. This commitment emphasises the removal of financial barriers, enabling consumers to choose a supplier based on the best value and service without worrying about extra fees.
- Simple Process: The complexity of switching is a significant deterrent for many. This pledge ensures that suppliers will make the process straightforward and hassle-free, guiding consumers through each step with clear communication and support.
- Done in 21 Days: Time is of the essence, and this commitment guarantees that the switch from one supplier to another will be completed within 21 days from the day the new supplier receives the switch request, ensuring a prompt transition.
- No Service Interruption: Consumers often worry about potential disruptions in their energy supply. This promise assures that there will be no interruption to the energy service during the switch, providing peace of mind that heat and light will continue uninterrupted.
- Final Bill: Receiving a final bill from the old supplier within six weeks of the switch ensures transparency and closure for consumers, allowing them to settle any outstanding balances promptly and efficiently.
- No Double Charging: This commitment protects consumers from being charged by both their old and new suppliers for the same service period, eliminating concerns about overpaying during the transition.
- Credit Refunds: For consumers with credit balances, this assurance means they will receive any owed money back within 14 days of receiving their final bill, ensuring they are not out of pocket following the switch.
- Accuracy: Accuracy in account handling and billing is critical. This pledge guarantees that the new supplier will use accurate, up-to-date information to process the switch, minimising the risk of errors.
- Help Available: Should anything go wrong, this commitment ensures that consumers have access to support and assistance to resolve any issues swiftly, reinforcing the safety net provided by the guarantee.
- Feedback: This commitment encourages consumers to share their switching experiences, allowing suppliers to refine and enhance the process.
Why It’s Great for You
The commitments outlined by the Energy Switch Guarantee offer numerous benefits for consumers, including the elimination of hidden costs, the assurance of uninterrupted service, and the promise of a quick and easy switch.
By demystifying the switching process, the guarantee encourages competition among suppliers, leading to better deals and services for consumers. The protection against double charging and the prompt refund of credit balances further ensure that consumers’ financial interests are safeguarded throughout the process.
How to Switch Your Energy Supplier
Switching is simple:
- Find a new deal.
- Contact the new supplier.
- Let them handle the rest.
Common Questions Answered
- Will there be a blackout period during the switch? Absolutely not; your energy supply will remain uninterrupted.
- What happens if I change my mind? You have a cooling-off period to cancel the switch without penalty.
Who is signed up to the Energy Switch Guarantee?
You can find out more information about the Energy Switch Guarantee on their website here: https://www.energy-uk.org.uk/our-work/energy-switch-guarantee/
