Avro Energy Review Summary
Avro Energy began supplying customers with energy in 2015 and has quickly built up a sizeable customer base. Based in Hinckley in the West midlands, the company has over 40,000 electricity and 30,000 gas customers. Their prices are often one of the cheapest on the comparison sites and this has undoubtedly contributed to the size of their customer base. Current customers generally rate them very well on third party review sites although the number of complaints received about the company is higher than many of their competitors. Avro have a simple, online offering in terms of billing and submitting meter readings and offer simple tariffs despite only offering dual fuel and not offering any green options.
If you’re looking for cheap, no frills energy then Avro could be a great pick for you.
Avro have a range of tariffs although these seem to change regularly. During the quote process they will pick the best tariff available for you, so really there is really only one tariff for you to be on when joining. This will be a 12 month, fixed term tariff for Gas & Electricity. They only have a Dual Fuel tariff available, you cannot get electricity on its own. You can find a list of their latest available tariffs and the costs for your location here: https://www.avroenergy.co.uk/Prices.aspx
There are few key things to note about Avro’s tariffs however.
- None of these tariffs appear to offer energy from green sources
- Only a Dual Fuel tariff available (You have to switch Gas AND Electricity)
- There is a tariff available for prepayment meters
- The tariffs are fixed for 12 months and are paid via a monthly direct debit
In short, very well! You will need to compare the whole market to see if Avro are one of the cheapest suppliers in your area but they generally appear to be one of the cheapest suppliers on the market and will almost certainly be cheaper than any ‘Big 6’ tariff that you are currently on.
Avro offer support either through or via the telephone. Their customer service is one of the elements that is highlighted in the negative reviews on TrustPilot, but the majority of reviews are very positive, so it’s possible these are anomalies. Support only appears to be available from 9.00am until 5.30am Mon-Thurs and 9.00am until 4.30pm on Fridays however, so the times when you can get in contact with Avro are quite limited. There is limited information on from Citizens Advice about call centre wait time and accurate billing but it does show that less than 80% of customer switches happen within 21 days and around 90% of customers receive an accurate bill at least once a year arrives on time.
Avro are very well reviewed on other third party sites, and are certainly one of the best performers we have found in terms of customer reviews.
In the latest survey conducted by Which? on the UK energy industry, Avro came 7th out of 31. They were rated 5 star for value for money but only 4/5 for in terms of accuracy and clarity on bills.
On TrustPilot, which is their most active review platform, they currently have over 7,000 reviews with an overall rating of 9.2/10. This is very impressive and one of the highest ratings we have seen, especially considering the volume of reviews. Reading the negative reviews, most of these complaints are regarding difficulties getting credit refunded when leaving or problems with their customer service.
On Google, Avro currently have over 900 reviews with a 4.6/5 rating. The comments here mostly echo what can be found on TrustPilot.
Avro have a very basic, but simple and easy to use website. Once you sign up to them you are given access to the MyAvro portal which will allow you to submit your monthly meter readings each month. Through the website you can also view your statements which you’ll receive on a quarterly basis and see your energy usage over time.
They don’t have an app as yet and there doesn’t appear to be anything stating that this is in the pipeline.
Avro don’t appear to offer any details of where their energy comes from and what, if any, is renewable. This is possibly because they are still a relatively new entrant to the market although all suppliers should publish this information annually, and so you would expect to see something by now. From the lack of reporting however, it would be fair to assume that very little of their energy is probably going to be renewable, so if this is an important aspect of your supplier than Avro probably isn’t for you.
Despite the very positive online reviews, the number of complaints per 100,000 customers as reported by Citizens Advice is relatively high compared to many of the competition. From Janaury to March 2018, Avro received 152.9 complaints per 100,000 customers. In comparison, the top performers Bulb Energy received only 11.
Avro Energy login
As mentioned above, you manage your Avro account online. Through their website you can submit meter readings, view your statements and view your energy usage. You will receive your login details when you sign up for an account, if you don’t receive your details for some reason then you will need to contact Avro. You can login to your Avro account here: https://www.avroenergy.co.uk/Account/Login2
In this section we answer a few more specific questions which potential customers may find useful:
Do they work with pre-payment meters?
Yes, Avro have at least one tariff that is available for those customers that need to pay via a pre-payment meter.
Do they accept Economy 7?
Yes, their standard tariff is available for Economy 7.
Are they signed up to the Warm Home Discount?
No, Avro energy isn’t currently signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
No, Avro Energy aren’t currently signed up to the Energy Switch Guarantee. You can find out more about what the Energy Switch Guarantee is here.
What billing options are available?
They only offer billing via a monthly direct debit. This is calculated by taking your estimated annual bill and then dividing it by 12, you therefore will have the same direct debit amount coming out each month. They aim to keep your credit as close to zero as possible however, so depending on your usage this Direct Debit may change if you are building up too much credit in your account. Your initial Direct Debit is taken out 21 days after you signup, but any future direct debits you can change to a date that suits you better.
Do they offer a smart meter? Do they accept smart meters?
They don’t currently offer their own smart meter and because they are such a small supplier it is unlikely they will be rolling this out any time soon. If you currently have a smart meter then you can still switch to Avro but it will mean your meter becomes a ‘dumb meter’ and you will need to manually type in your readings on their website.
Do they charge exit fees?
Avro Energy do not currently charge Exit Fees. This means that you can choose to leave Avro at any time without having to pay a penalty.
Will they offer to pay a customer’s exit fees when they join them?
No, currently Avro will not pay a new customers exit fees from another energy provider when they join.
Do they offer any incentives to customers to refer friends/family?
Avro currently don’t offer any recommend a friend schemes or any other incentives to persuade your friends and family to join.
What happens if you move home whilst with them?
Avro are happy for you to move home with them, you just need to let them know your new address details and your final meter readings. They will then arrange everything else for you.
Do they mention about the Priority Services Register?
Yes, if you need to join Avro’s Additional Services Register for vulnerable people then you can do so by calling: 0330 088 5754
Do they do credit checks when you sign up?
There isn’t currently any information available on whether Avro do a credit check as part of the sign up process. The majority of suppliers do perform a credit check when you sign up, so it is more than likely that Avro to do.
How to contact Avro Energy
You can contact Avro customer service by calling: 0330 088 5754
You can email them through: firstname.lastname@example.org
Monday – Thursday 9:00am – 5:30pm
Friday 9:00am – 4:30pm
There address is:
Avro Energy Limited
How do I switch to Avro energy?
The easiest way to switch to Avro is through uSwitch’s comparison website here. This will allow you to check that Avro is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.