People’s Energy Review

People's Energy Review
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Tariffs| Price | Customer Service | Reviews | App/Website | Fuel Mix | FAQs

People’s Energy Review Summary

Pros

  • A new way of doing things, with profits distributed to the customers rather than to shareholders
  • An ethical company that treats its staff well and is open with its customers
  • A green energy supplier

Cons

  • Not the cheapest energy supplier on the market
  • No guarantee that the profits will ever be paid out
  • Not as slick an operation as some of its larger competitors

Who are People’s Energy

People’s Energy was formed in 2017 via a crowdfunding campaign that attracted 2,200 funders who were repaid in 2018. The aim was to form an energy company where the profit was distributed to the company’s customers rather than to “fat cat” shareholders. There are currently 41,000 customers, although People’s Energy calls its customers “members”.

The company says that 75% of its profits will be distributed to its members and although it is not currently profitable it states that it expects to be profitable by 2020. Each member will be able to choose to donate their share of the profit to charity if they want.

It’s not just the profit where People’s Energy aims to be more ethical than its competitors. It also claims that its highest earner will never earn more than ten times more than its lowest-paid employee to reduce income inequality. It’s aiming to be more open than other companies, too. It publishes its board meeting minutes on its website, for instance.

What tariffs do People’s Energy offer?

The company only offers two tariffs: a fixed tariff and a variable tariff.  The fixed tariff lasts for a year and there is a £30 exit fee (£60 if you are both a gas and electricity customer) if you want to exit the fixed tariff before the end of that year.

How do People’s Energy compare on price?

People’s Energy isn’t the cheapest supplier, but the actual cost of the gas and electricity they supply isn’t the end of the story. Once they start distributing profits the actual cost of the gas and electricity that they supply could be lower that the cost of the gas and electricity that their competitors is supplying. However, the company isn’t currently distributing profits although it hopes to start doing so in 2020.

What is People’s Energy’s customer service like?

People’s Energy scores four out of five stars on TrustPilot, with 63% of the reviewers rating the company as “excellent” and giving it five stars. However, 23% of the reviewers left one-star reviews.

The company can be contacted by phone or email, but the phone lines are only manned on weekdays between 9:10am and 5pm. It claims that it answers 93% of phone calls within 30 seconds. There is no Live Chat option available on their website.

What do other People’s Energy reviews say?

People’s Energy is a relatively young company and only has 41,000 customers. There are currently fewer than 500 reviews of the company on TrustPilot and there are hardly any other reviews of the company online.

What is People’s Energy’s website/app like?

The company’s website contains a good amount of information and lets you do the things you need to do such as get a quote and switch your energy supply to People’s Energy.

But you can’t help noticing that they’ve not spent a huge amount of money on the development of the website. To an extent that’s to be expected from a company that defines itself as being for its members rather than being a company that lines the pockets of “fat cats” but it does mean that the website looks a bit amateur.

The best way to describe the website is “functional” – it does what it needs to do, but doesn’t leave you feeling amazed.

How green is People’s Energy’s energy?

The electricity that People’s Energy supplies comes from 100% renewable sources. The company works with SmartestEnergy which means that it can trace the energy it supplies back to the renewable generator that supplied it with the energy and it plans to publish information about those suppliers on its website soon.

On the gas side the company openly admits that it doesn’t supply 100% renewable gas, but say that this is because 100% renewable gas isn’t available in the market. However, it says that it is committed to supplying gas that is as green as is possible and is it plans to be an active campaigner on green issues.

People’s Energy complaints

As a relatively young company that only has 41,000 customers currently, there are very few people who have complained about People’s Energy. Those that have complained have mostly been complaining about the teething problems that you would expect from a company that had just started up.

The company appears to deal with complaints well, responding to negative reviews on TrustPilot quickly and offering solutions to any problems that people have encountered.

People’s Energy login

The People’s Energy website lets you manage your account, check your balance, monitor your energy usage and change your direct debit. You can login here: https://quote.peoplesenergy.co.uk/#/login

However, People’s Energy does not have an app, so the only way to interact with the company online is via the web.

In this section we answer a few more specific questions which potential customers may find useful:

Do they work with pre-payment meters?

No, People’s Energy only accepts customers who pay monthly via direct debit.

Do they accept Economy 7?

Yes, People’s Energy accepts Economy 7.

Are they signed up to the Warm Home Discount?

People’s Energy is not signed up to the Warm Home Discount scheme. The scheme is only intended to be offered by energy companies with at least 250,000 customers which is around five times as many as People’s Energy has at the moment. It does, however, intend to join at some point and is currently a partner of Energy Action Scotland which aims to eliminate fuel poverty in Scotland.

Are they signed up to the Energy Switch Guarantee?

People’s Energy is not signed up to the Energy Switch Guarantee. You can find out more about what the Energy Switch Guarantee is here.

What billing options are available?

Payment via monthly direct debit is the only payment method available. People’s Energy change for each month’s worth of gas and electricity in advance whereas some energy providers charge in arrears. This means that when you switch you could be paying twice in the first month after switching depending on how your previous supplier charged for your gas and electricity.

Do they offer a ‘Dual Fuel’ discount?

There is no “Dual Fuel” discount on offer.

Do they offer a smart meter? Do they accept smart meters?

People’s Energy is currently running a trial of 2nd generation smart meters with the intention that these will be rolled out to its customer base if the trial is successful. The rollout should take place over the next 18 months.

Do they charge exit fees?

There is a £30 exit fee if you exit People’s Energy’s viable rate tariff before the end of a year. This applies to both gas and electricity so if you use People’s Energy for both and exit the variable rate tariff early you would need to pay £60.

There is no exit fee if you are on the fixed tariff.

Will they offer to pay a customer’s exit fees when they join them?

No, People’s Energy will not pay any exit fees that you need to pay to your previous supplier when you join them.

Do they offer any incentives to customers to refer friends/family?

There used to be a referral scheme where you could get £50 for referring people to People’s Energy and you could get that either as credit applied to your monthly bill or as a donation to charity, but that no longer appears to exist.

What happens if you move home whilst with them?

If you’re an existing People’s Energy customer who’s moving to another home, it’ll depend on whether you’re on the fixed or variable tariff. On the variable tariff you can simply sign up for a new account at your new address, but if you’re on the fixed tariff you’d need to speak to People’s Energy to get your existing account changed to your new address or you may be subject to exit fees at your previous address.

If you’re not an existing People’s Energy customer but you’re moving into a home that’s already connected via People’s Energy for gas, electricity or both, it’s simple to get that electricity supply account transferred into your name.

Can you get cashback when joining People’s Energy?

There are no cashback deals available if you want to switch your gas or electricity supply to People’s Energy.

Do they mention about the Priority Services Register?

There is no mention of the Priority Services Register on the People’s Energy website.

How to contact People’s Energy

You can contact People’s Energy customer service by calling: 0131 285 5510

You can email them through: customerservices@peoplesenergy.co.uk

Opening hours:

Monday – Friday 9:10am – 5:00pm

Closed on Christmas Day, Boxing Day and New Year’s Day.

There address is:

Hercules House, Eskmills
Station Road, Musselburgh, EH21 7PB

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How do I switch to People’s Energy?

The easiest way to switch to People’s Energy is through uSwitch’s comparison website here. This will allow you to check if People’s Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

People's Energy Review

6.5

Price

6.0/10

Tariff Options

6.0/10

Customer Service

7.0/10

Customer Reviews

7.7/10

Extras

6.0/10

Pros

  • A new way of doing things, with profits distributed to the customers rather than to shareholders
  • An ethical company that treats its staff well and is open with its customers
  • A green energy supplier

Cons

  • Not the cheapest energy supplier on the market
  • No guarantee that the profits will ever be paid out
  • Not as slick an operation as some of its larger competitors