Solarplicity Review Summary
Solarplicity launched in May 2017 and are still in their infancy when compared to some energy suppliers. They operate throughout England, Wales and Scotland for both business and domestic customers although unlike some of their closest rivals they style themselves as an independent renewable energy and low carbon electricity supplier.
Solarplicity is actually the joining of LoCO2 Energy, TLS Hydropower which develops and manages micro-hydro projects and the commercial renewable energy advisory group TradeLink Solutions. All three groups were set-up by Dr. Bob Middleton and merged together in May 2017 under the name Solarplicity.
Their 100% renewable electricity is generated using a range of sources including micro-hydro projects and independent renewable generators. There is a strong emphasis on greener energy and lower prices with Solarplicity but does it live up to its promises?
Reviews for the most part are quite negative with a low score on TrustPilot. However, the tariffs for customers and businesses are relatively simple and straightforward which makes Solarplicity a good choice for people looking for a greener more environmentally friendly energy supplier. Let’s take a look at how Solarplicity operates with my in-depth Solarplicity review.
For domestic customers, Solarplicities tariffs can be broken down into four main categories.
SMART Fixed with extra discounts available if you swap both your gas and electricity.
A 12 month fixed term again with extra discounts for customers who switch both their gas and electricity.
There is also a Fair Market Price plan which is designed for people who travel a lot which features no standing charges. And finally, there is the standard variable plan which features no exit fees.
Overall the tariffs on offer from Solarplicity seem to offer something for everyone although many of the perks and bonuses like discounts and free energy-saving light bulbs are only available to new customers or customers who take out dual cover.
You can find out more information about the tariffs on offer from Solarplicity by following this link.
I’ve also listed some key facts and information for you to consider below.
- Solarplicity promises 100% renewable electricity so they are a great choice for people looking to be more green.
- Solarplicity offers separate tariffs for both gas and electricity.
- However, you will miss discounts and extras if you don’t opt for a dual tariff.
Solarplicities reviews may not look overly promising at first glance however one consistently positive point was the price. If you compare them against the variety of offers in your local area then there is a good chance Solarplicity will be one of the cheapest energy suppliers. When you consider how much emphasis Solarplicity put on promising low costs this isn’t much of a surprise.
One of the main complaints about Solarplicity is its poor customer service which means it’s essential any in-depth Solarplicity review examines these issues. The majority of negative reviews on TrustPilot highlight long waiting times, a lack of communication and difficulty reaching someone as some of the main problems with Solarplicity’s customer service.
Information on Citizens Advice is brief but they do have a poor rating of only 1 star and an estimated 873.3 complaints for every 100 thousand customers. So, there is certainly a lot of room for improvement when it comes to their customer service.
Solarplicity can be reached by phone or email although they don’t offer online web chat, however you can fill out a form online and they will get back you. Their customer service line is also open from 9AM to 5:30PM Monday to Friday and 9AM to 1PM on Saturday.
As mentioned previously one big issue where Solarplicity stumbles is their reviews. TrustPilot currently has over 2700 2718 reviews for Solarplicity but only as an overall score of two stars which gives it a poor rating. Overall it as a trust score of 3.6 out of 10 so it certainly doesn’t look great at first glance.
When reading the Solarplicity reviews many of the customers comment on poor communication and long wait times being some of the biggest problems. Multiple customers have also complained about difficulties when it comes to billing as well.
Unfortunately, popular comparison and information sites like Which and uSwitch don’t have a lot of information on Solarplicity at the moment leaving us to stick with TrustPilot as our main source for review information. So, at the moment there is a lot of room for improvement however some positive news is that Solarplicity has recognised these faults and has offered an apology and explanation.
Solarplicity’s website is in my view pretty simple and straightforward with a clean and simple layout. The customer’s online portal allows you to see readings and access other account information easily. There is (at the time of writing) no app available and although the website certainly looks professional it’s worth noting that many of the negative reviews on TrustPilot cited issues with the online customer portal.
From looking at the review dates and Solarplicity’s apology it does seem like there have been some technical issues with the portal and it doesn’t seem like they are fully worked out yet. Although these problems don’t seem to have affected every customer.
One of the main benefits of using Solarplicity is their 100% renewable energy making them a good choice for households looking to be more eco-friendly. This certainly sounds good but how true is it? On their website, Solarplicity proudly shows how their energy is produced it’s 53% biofuels, 22% hydropower, 21% wind and 4% solar.
That does indeed add up to 100% renewable energy however when you look closer you’ll notice this was Solarplicity’s fuel mix between the 1st April 2016 to the 31st March 2017. This could lead you to think Solarplicity aren’t quite as green as they claim but thankfully that is not the case.
Solarplicity’s new fuel mix is still 100% renewable energy although the percentages have changed a little. Their current fuel mix is as follows: 31% biofuels, 29% hydropower, 27% wind and 13% solar. So, despite the issues many customers have had when it comes to customer service Solarplicity is certainly sticking to its promise of greener more eco-friendly energy.
The information for Solarplicity on the Citizens Advice website might be a little lacking at the moment but it does tell us they have an estimated 873.3 complaints for every 100 thousand customers. This is a very high figure and doesn’t reflect well for Solarplicity especially when compared to leading suppliers.
Solarplicity does have an online customer portal that allows its customers to monitor energy levels, view statements, input meter readings and more. However, reading recent reviews it does seem that for many customers the online portal isn’t fully working and many customers are experiencing problems with it.
To get access to the customer portal you will first need to register which means you will need your account number (also known as your customer reference number) and an email address. You can log onto your account using this link or sign in directly from the Solarplicity website.
In this section we answer a few more specific questions which potential customers may find useful:
Do they work with pre-payment meters?
Pre-payment meters can be utilised with a number of the tariffs from Solarplicity although you will need to notify Solarplicity that this is how you want to pay first.
Do they accept Economy 7?
Solarplicity tariffs are available and compatible with Economy 7 meters.
Are they signed up to the Warm Home Discount?
No Solarplicity don’t currently offer the Warm House discount. To see a list of suppliers who are check this link.
Are they signed up to the Energy Switch Guarantee?
No, the Energy Switch Guarantee isn’t currently on offer from Solarplicity. To find out more about the suppliers who do offer the guarantee check this link.
What billing options are available?
Solarplicity offers multiple billing options including monthly direct debits, you can even choose the day the money goes out. Standing orders are also an option although you are required to set-up a payment date for a pre-agreed amount.
You can also opt to pay on the receipt of your bill as well and certain tariffs do accept pre-payment meters. Direct debit payments will also be periodically reviewed to ensure it accurately covers your energy usage.
Do they offer a smart meter? Do they accept smart meters?
One of the biggest benefits to choosing Solarplicity is the fact they offer free smart meters! However, new customers can only get one if they join the SMART Fixed Tariff, however, existing customers can still get one (even if they are on another tariff) by applying online.
Do they charge exit fees?
Solarplicity proudly proclaims that it doesn’t impose any “nasty exit fees” for its standard variable tariff, which is true. However, the other tariffs do have exit fees so make sure you pay attention to the terms and conditions.
Will they offer to pay a customer’s exit fees when they join them?
No, Solarplicity currently doesn’t offer to pay new customers exit fees.
Do they offer any incentives to customers to refer friends/family?
No, Solarplicity doesn’t offer any incentives for referrals currently.
What happens if you move home whilst with them?
Solarplicity has made it simple and easy to stay with them when you move home. Their in-depth guide covers everything you need to do but to outline the procedure briefly all you need to do is supply closing meter readings and give them the details of your new property.
Your current account will be closed but if you are continuing with Solarplicity any exit fees will be re-credited to your account. This can also be done online using the Solarplicity’s customers portal in the “Move Property” section.
Do they mention about the Priority Services Register?
Yes, you can join the Priority Services Register for vulnerable people and information about the qualifying conditions can be found online alongside the registration form. The registration form once completed should be posted to Solarplicity’s main address which can be found below.
How to contact Solarplicity
To close out this Solarplicity review let’s look at how Solarplicity can be contacted in a number of different ways including by post, phone, and email. Existing customers can also contact Solarplicity through their online customer portal and enquires can also be submitted through Solarplicity’s website.
Telephone: 0333 0044 666
Customer Service Opening Times:
- Monday: 9:00 – 5:30
- Tuesday: 9:00 – 5:30
- Wednesday: 9:00 – 5:30
- Thursday: 9:00 – 5:30
- Friday: 9:00 – 5:30
- Saturday: 9:00 – 1:00
- Sunday: Closed
Email Address: email@example.com
Email Address For Business Enquiries: firstname.lastname@example.org
How do I switch to Solarplicity?
The easiest way to switch to Solarplicity is through uSwitch’s comparison website here. This will allow you to check that Solarplicity is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.