bluegreen energy Review

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Last updated: 2nd July 2021

bluegreen energy Review Summary

PROS:

  • Environmentally friendly energy
  • Excellent app
  • Mostly positive reviews on TrustPilot

CONS:

  • Prepayment accounts are not available
  • Customers with a poor credit history may have to pay an initial deposit
  • Not the cheapest energy supplier

Who are bluegreen energy?

Bluegreen energy have been trading in the UK since June 2020 although they are part of a global group that started supplying energy in the USA in 2011 before expanding into Japan in 2016 and Europe in 2019.

They supply gas and electricity throughout the UK although they do not currently supply energy in Northern Ireland.

What tariffs do bluegreen energy offer?

Bluegreen energy offer three tariffs.

Two of those tariffs are fixed rate tariffs that are fixed for 8 and 24 months respectively. There is an exit fee if you switch to another supplier before the end of the fixed rate period. There is also a variable rate tariff with no exit fee.

These three tariffs are not available to pre-payment customers. Additionally, bluegreen energy do not offer specific tariffs for electric vehicle owners and neither do they offer ‘feed-in’ tariffs.

How do bluegreen energy compare price?

Bluegreen energy are relatively expensive compared to many of the other energy companies.

What do other bluegreen energy reviews say?

Bluegreen energy are a relative newcomer to the energy supply market so there are not many reviews of them online at the moment.

However, they score an impressive 4.2 out of 5 stars on Trustpilot from over 750 reviews, with 84% of their reviewers rating them as either good or excellent. Their app has also received positive reviews on the Google Play Store.

Citizen’s Advice and Which? do not currently have sufficient data to rate bluegreen energy.

How green is bluegreen energy’s energy?

Bluegreen energy supply electricity from renewable sources and the gas that they supply is carbon offset.

What is bluegreen energy’s customer service like?

Bluegreen energy do not have a live chat feature on their website although they do have a contact form. They can also be contact by phone, although their call centre is only available between 9am and 5pm on weekdays.

As they are a relatively new energy supplier there is no confirmed information in terms of their response times. However, although their reviews on TrustPilot are mostly positive, the negative reviews talk about how difficult it is to contact them and how long it takes for them to respond.

What is bluegreen energy’s website/app like?

Bluegreen energy’s website is nicely laid out with most of the information it contains reasonably easy to find. It does not have a live chat feature, though.

There is an online portal that enables customers to update their personal details, submit meter readings and view their previous bills. There is also an app that lets customers do all of this as well as providing a way to chat with bluegreen energy.

The app is available on Android devices and Apple’s iOS devices. The app scores 3.9 out of five stars at the Google Play Store but there are no reviews of it on Apple’s App Store.

What billing options are available?

The only payment method offered is monthly via direct debit. The amount of each monthly payment is estimated initially, and is adjusted quarterly when customers submit their meter readings.

Depending on a customer’s credit rating, they may be required to pay an initial deposit.

Pre-payment accounts are not available, and bluegreen energy do not offer a discount for paperless billing.

Do bluegreen energy offer smart meters?

Bluegreen energy are happy to install smart meters if a customer requests one. Customers with existing smart meters can switch to bluegreen energy but their smart meters may lose their smart functionality.

Do bluegreen energy offer a recommend a friend referral scheme?

Bluegreen energy do not operate a friend referral scheme.

Below are a few quick questions you may need answers to along with our bluegreen energy review:

Do they work with pre-payment meters?

Bluegreen energy do not accept pre-payment meters.

Do they accept Economy 7?

Bluegreen energy are happy to accept customers who have Economy 7 meters but they do not offer an Economy 7 tariff.

Are they signed up to the Warm Home Discount?

Bluegreen energy are not signed up to the Warm Home Discount.

Are they signed up to the Energy Switch Guarantee?

Bluegreen energy are not signed up to the Energy Switch Guarantee. They do not say how many switches are completed within 21 days..

Do they mention about the Priority Services Register?

Bluegreen energy operate a Priority Services Register for their vulnerable customers.

Do they offer a ‘Dual Fuel’ discount?

Bluegreen energy offer either electricity only or electricity and gas, but they do not offer a ‘Dual Fuel’ discount if you use them for both types of fuel.

Will they offer to pay a customer’s exit fees when they join them?

Bluegreen energy do not pay any exit feels imposed by a customer’s previous supplier. Any such fees are the responsibility of the customer.

What happens if you move home whilst with them?

Bluegreen energy customers who are moving home should notify bluegreen energy via the bluegreen energy website or the bluegreen energy app. If they don’t do this they could be charged for any energy used by the next occupier of their previous home.

Do they offer any incentives for joining? 

Bluegreen energy do not offer any specific incentive to encourage people to switch to them.

How to contact bluegreen energy

You can contact bluegreen energy in a number of ways. Below as part of our bluegreen energy review we’ve detailed all their means of contact:

Customer Email: questions@bluegreenenergy.com

Telephone: 0203 936 1678

Office Hours: Monday to Friday, 9am–5pm. Closed on weekends and bank holidays

Office Address: 7 Albemarle Street, London, W1S 4HQ

Website

Facebook

Twitter

How do I switch to bluegreen energy?

The easiest way to switch to bluegreen energy is through a comparison website. This will allow you to check if bluegreen energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

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Rob runs Energy-Review.co.uk. The project initially began when he switched energy suppliers for the first time and found there wasn't a website that provided simple, data backed reviews on all the suppliers available. Since then, Rob has spent considerable time looking at all publicly available data about each supplier and writing reviews using this information. Reviews are updated as regularly as possible and any data is backed up by a source where necessary. If you find any issues, please use our contact form to let us know.

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