British Gas Evolve Review

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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

British Gas Evolve Review Summary

PROS:

CONS:

  • Poor customer service
  • Only one tariff offered
  • Payment must be made via direct debit

Who are British Gas Evolve?

British Gas started a trial project called British Gas X at the start of 2020. The aim was for British Gas X to be a low cost, simple to use and environmentally friendly domestic energy supplier.

The trial was deemed to be a success and was rebranded as British Gas Evolve on 5th October 2020 when it officially launched. In January 2021 British Gas Evolve took on the 50,000 clients of Simplicity, an energy supplier that had ceased trading.

What tariffs do British Gas Evolve offer?

British Gas Evolve offer one fixed rate tariff. The rate is fixed for twelve months although there are no exit fees if a customer decides to switch energy supplier earlier. There is also a variable rate tariff which is more expensive.

Customers can use British Gas Evolve for electricity, gas or both. They do not offer a tariff aimed at electric vehicle owners and neither do they offer a ‘feed-in’ tariff.

Alternative tariffs are available via the main British Gas energy supply business.

How do British Gas Evolve compare price?

Although British Gas Evolve aim to be a low-cost energy supplier, there are other energy suppliers that offer more competitive tariffs.

What do other British Gas Evolve reviews say?

As a relatively new company, there are not many online reviews of British Gas Evolve. Citizen’s Advice and Which? have yet to review them.

They do not score well on TrustPilot, with an average of just 2.2 out of five stars. The majority of complaints are in relation to customer service issues.

How green is British Gas Evolve’s energy?

All of the electricity supplied by British Gas Evolve comes from renewable sources. They explain on their website that they purchase Guarantees of Origin certificates and Renewable Energy Guarantee of Origin certificates to ensure that the energy they supply is environmentally friendly.

What is British Gas Evolve’s customer service like?

British Gas Evolve have deliberately chosen to be an online-only energy supplier to keep costs down so they do not operate a call centre. All interaction with them needs to be done online.

Their live chat facility is only available between 9am and 5pm on weekdays, though, and isn’t available on weekends. Customers can also email them, although they say that it could take five days for them to respond which is considerably longer than most of their competitors take.

As British Gas Evolve is a relatively new brand there is no publicly available information in terms of their actual response times, complaint levels, etc.

What is British Gas Evolve’s website/app like?

The British Gas Evolve website is visually appealing, but the information that it contains is limited and it is not easy to find that information as there is no search feature.

There is a live chat feature although it is only available between 9am and 5pm on weekdays. There is also an online portal where you can manage your account, view your bills and upload meter readings.

Although British Gas Evolve has been set up to be an online-only energy supplier, there is no app.

What billing options are available?

British Gas Evolve only accept payment via fixed monthly direct debit. Customers cannot pay by cheque, bank transfer or via pre-payment.

The amount of the direct debit is reviewed every six months. Customers can increase the amount of their direct debit via the online portal. If they want to reduce the amount, they need to speak to someone at British Gas Evolve via live chat to discuss that.

There are no discounts for paperless billing because all billing is paperless.

Do British Gas Evolve offer smart meters?

British Gas Evolve does not currently offer smart meters. Customers who have smart meters can switch their energy supply to British Gas Evolve but they will not be able to use their smart meter’s smart functionality and will need to submit meter readings manually.

Do British Gas Evolve Energy offer a recommend a friend referral scheme?

British Gas Evolve do not offer an incentive for recommending them to friends and family.

Below are a few quick questions you may need answers to along with our British Gas Evolve review:

Do they work with pre-payment meters?

British Gas Evolve only accept payment via monthly direct debit. The do not offer pre-payment accounts. Prepayment accounts are available via the main British Gas energy supply service.

Do they accept Economy 7?

British Gas Evolve do not accept Economy 7 although customers who want an Economy 7 tariff can use the main British Gas energy supply service.

Are they signed up to the Warm Home Discount?

British Gas Evolve offer the Warm Home Discount and eligible customers can sign up at the British Gas Evolve website.

Are they signed up to the Energy Switch Guarantee?

British Gas Evolve are signed up to the Energy Switch Guarantee.

Do they mention about the Priority Services Register?

British Gas Evolve operate a Priority Services Register for their vulnerable customers and eligible customers can sign up at the British Gas Evolve website.

Do they offer a ‘Dual Fuel’ discount?

There are no discounts available to customers who choose to use British Gas Evolve for both electricity and gas.

Will they offer to pay a customer’s exit fees when they join them?

British Gas Evolve will not pay any exit fees imposed by a customer’s previous energy supplier if exit fees have been imposed because the customer has switched before the end of a fixed rate term. Any such fees remain the responsibility of the customer.

What happens if you move home whilst with them?

If you move home while you are a British Gas Evolve customer you need to contact them via live chat giving them your details, a final meter reading and details of the person who will be responsible for the energy supply now that you have left the property.

If you move into a property that is being supplied by British Gas Evolve you need to contact them with your details and a meter reading. At that point you will be put on British Gas Evolve’s standard variable tariff and they will discuss your options with you.

Do they offer any incentives for joining? 

There are no specific incentives for switching your energy supply to British Gas Evolve.

How to contact British Gas Evolve

You can contact British Gas Evolve in a number of ways. Below as part of our British Gas Evolve review we’ve detailed all their means of contact:

Customer Email: service@britishgasevolve.co.uk

Telephone: British Gas Evolve does not operate a call centre

Office Hours: Monday to Friday, 9am–5pm. Closed on weekends and bank holidays

Office Address: Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD

Website

Facebook

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How do I switch to British Gas Evolve?

The easiest way to switch to British Gas Evolve is through a comparison website. This will allow you to check if British Gas Evolve Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

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