Daligas Review

Daligas Review

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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

Daligas Review Summary

Pros

  • Low energy prices
  • One, easy to understand tariff
  • No exit fees if you switch to a different provider

Cons

  • Very negative reviews on TrustPilot
  • Does not supply electricity
  • Limited website

Who are Daligas?

Daligas are a private, independent gas supplier based in London. They started trading in 2012.

The company aim to keep their operating costs low so that they can pass those costs onto their customers. They offers just one tariff and only one payment method to keep things simple.

What tariffs do Daligas offer?

Daligas only offer one tariff. This is a variable-rate tariff. The company do not offer a fixed-rate tariff.

Daligas only supply gas. They do not supply electricity. A such, the company do not offer a dual-fuel discount and there are no special tariffs for electric vehicle owners. As a gas-only supplier, Daligas do not offer a ‘feed-in’ tariff.

There is no minimum contract term and as such, Daligas does not charge any exit fees when the company’s customers switch to another energy provider.

How do Daligass compare on price?

Daligas are cheaper than the average gas supplier for the average customer. However, because the company charges the same price for the whole of the UK rather than charging different prices in different regions, where you live could have a bearing on how competitive Daligas are.

What do other Daligas reviews say?

As a relatively small company, there are not many online reviews of Daligas. The company do not appear in the Which? survey and there are only 76 reviews on TrustPilot.

However, the reviews on TrustPilot give cause for concern with 51% rating the company as Bad. The majority of customers say that customer service is extremely poor and there are complaints that Daligas charge random amounts and then send debt collectors around.

How green is Daligas’s energy?

Daligas only supply gas, so none of their energy is renewable.

What is Daligas’s customer service like?

Daligas have a freephone customer helpline that is manned Monday to Friday, 9am to 5pm. Customers can also email the company or complete the online contact form on the Daligas website. There is no Live Chat facility.

Figures are not available that show how responsive the company are. However, according to the Daligas website, there are 26.1 complaints per 10,000 customers.

What is Daligas’s website/app like?

The Daligas website looks like it was built in the 1990s.

Other than a contact form the only other interactivity it offers is an online quotation facility that is excessively complicated and asks for your bank account details up front, and a facility to submit a meter reading.

There is no option to manage your account via the website. Daligas don’t offer an app, either.

Daligas do have a Facebook presence, but the last post on its Facebook page was in June 2014.

What billing options are available?

Daligas accept payment by monthly direct debit only. The amount of each monthly direct debit is fixed for twelve months.

You cannot pay by cash or cheque and Daligas do not offer pre-payment meters.

Do Daligas offer smart meters?

Daligas do not support smart meters.

Do Daligas offer a recommend a friend referral scheme?

Daligas do not offer a referral scheme.

In this section we answer a few more specific questions which potential customers may find useful:

Do they work with pre-payment meters?

No, Daligas do not accept pre-payment meters.

Do they accept Economy 7?

Daligas are a gas-only supplier, so they do not offer Economy 7 tariffs.

Are they signed up to the Warm Home Discount?

Daligas are not signed up to the Warm Home Discount scheme.

Are they signed up to the Energy Switch Guarantee?

Daligas are not signed up to the Energy Switch Guarantee.

Do they mention about the Priority Services Register?

Yes. Daligas operate a Priority Services Register.

Do they offer a ‘Dual Fuel’ discount?

Daligas offers gas only, so they do not offer a ‘Dual Fuel’ discount.

Will they offer to pay a customer’s exit fees when they join them?

No, Daligas don’t pay any exit fees charged by your previous energy supplier if you switch before the contract with your previous energy supplier has ended.

What happens if you move home whilst with them?

If you move home while you are a Daligas customer you need to give Daligas two days before your moving date and submit a final meter reading when you move. Depending on that meter reading you may be issued with a bill for any gas you have yet to pay for, or, if your account is in credit, you will be issued with a refund.

If you want to continue using Daligas for your gas supply once you have moved into your new home you would need to set up a new account once you have moved.

Do they offer any incentives for joining?

No. There are no incentives for joining, other than what Daligas claim are cheap energy prices.

How to contact Daligas

Address: 152-154 Coles Green Road, London, NW2 7HD

You can contact Daligas customer service by calling: 020 8438 6400

You can email them through: info@daligas.co.uk

Opening hours:

Monday – Friday 9am – 5:00pm

Closed on all Bank holidays.

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Switch to Daligas

The easiest way to switch to Daligas is through Energy Helpline’s comparison website here. This will allow you to check if Daligas is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

Daligas

7.4

Price

7.0/10

Tariff Options

8.0/10

Customer Service

8.0/10

Customer Reviews

7.8/10

Extras

6.0/10

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