Economy Seven Energy Review

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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

Economy Seven Energy Review Summary

PROS:

  • All electricity is generated by UK-based offshore wind farms
  • Could be cost effective if you use most of your energy during the off-peak period.
  • No exit fees

CONS:

  • Only offer Economy 7 tariffs
  • Do not offer pre-payment tariffs
  • No app

Who are Economy Seven Energy?

Economy Seven Energy are based in Leicestershire and is part of the Foxglove Energy Supply group.

100% of their energy comes from UK-based offshore wind farms. Economy Seven Energy say that not only does this mean that its electricity is 100% renewable, it also helps to boost the UK economy and create UK jobs.

Economy Seven Energy is unique in the sense that it only offers Economy Seven Tariffs. As such, whether Economy Seven Energy is the most suitable energy supplier will depend on whether you use most of your energy during the peak period or the off-peak period.

What tariffs do Economy Seven Energy offer?

Economy Seven Energy offer a variable rate tariff and a fixed rate tariff. The fixed rate tariff is fixed for 12 months and there are no exit fees. Customers can choose between an electricity-only tariff or a a tariff for both gas and electricity supply.

The tariffs are for Economy 7 customers only. A standard tariff is not offered. There is also no ‘feed in’ tariff available, and Economy Seven Energy do not offer a pre-payment tariff.

Economy Seven Energy does not offer a specific tariff for electric vehicle owners, but because the tariffs are based on Economy 7, electric vehicle owners that charge their vehicles overnight could find Economy Seven Energy’s tariffs more cost effective than the non-Economy 7 tariffs offered by other energy suppliers.

How do Economy Seven Energy compare on price?

Economy Seven Energy claims that it is significantly cheaper than the Big Six UK energy suppliers. However, whether Economy Seven Energy is suitable for someone will depend on their use pattern because Economy Seven Energy only offers Economy 7 tariffs.

Someone using most of their energy during the off-peak period will find Economy Seven Energy’s pricing more cost effective than someone who is using most of their energy during the peak period.

What do other Economy Seven Energy reviews say?

There are very few reviews of Economy Seven Energy online. Even TrustPilot has less than 500 reviews of the company.

On TrustPilot Economy Seven Energy scores four out of five stars, with 65% of the reviewers rating Economy Seven Energy either great or excellent. Customer service and ease of switching were two of the main reasons for positive feedback, although the low cost of the energy is also mentioned.

Most of the negative comments tend to be in relation to billing issues in 2018 which Economy Seven Energy resolved by introducing a new system in 2019 which appears to have addressed the issues.

Economy Seven Energy have been quick to respond to any feedback left on TrustPilot.

How green is Economy Seven’s energy?

All of Economy Seven Energy’s electricity is 100% renewable. It is generated by offshore wind farms in the UK.

Economy Seven Energy say that as well as being good for the environment, the fact that their energy is generated in the UK is good for the UK economy.

What is Economy Seven Energy’s customer service like?

Economy Seven Energy score well on customer service on TrustPilot, with most reviewers being extremely happy with how they have been dealt with.

There is a live chat facility on the Economy Seven Energy website and you can also use email or a contact form on the Economy website to get in touch.

Economy Seven Energy does list a phone number of its website and the phones are manned between 8:30am and 5pm on weekdays, and between 9am and 2pm on Saturdays. However, Economy Seven Energy prefer to communicate digitally and say that phone calls should be used as a last resort.

What is Economy Seven Energy’s website/app like?

Economy Seven Energy’s website is easy to use with a modern feel. There is a live chat option that you can use to contact Economy Seven Energy as well as an online contact form.

However, the information the website contains is limited. In addition, the search option in the FAQ section does not seem to work terribly well, failing to find information despite that information being available on the website.

The Economy Seven Energy website has an online portal that you can use to manage your personal details and submit meter readings. However, Economy Seven Energy do not currently have an app.

What billing options are available?

Economy Seven Energy insists that all of its customers set up a direct debit. However, they will also take one-off payments by credit and debit card, cheque and bank transfer.

All billing is paperless. As such, there is no discount for paperless billing and you cannot opt for paper bills.

Economy Seven Energy bill monthly, and your first bill will be one month after your supply has been switched. The amount you pay is based on your estimated usage and is reviewed on a regular basis.

Pre-payment accounts are not available.

Do Economy Seven Energy offer smart meters?

Economy Seven Energy does not currently offer smart meters, but they are planning to roll out second-generation smart meters during 2020.

Customers who currently have a smart meter can switch to Economy Seven Energy without having to change their meter, but their existing smart meter will lose its smart functionality.

Do Economy Seven Energy offer a recommend a friend referral scheme?

Economy Seven Energy do not operate a friend referral scheme.

Below are a few quick questions you may need answers to along with our Economy Seven Energy review:

Do they work with pre-payment meters?

Economy Seven Energy only accept payment via direct debit. They do not offer pre-payment accounts.

Do they accept Economy 7?

Yes. In fact, Economy Seven Energy only offer Economy 7 tariffs.

Are they signed up to the Warm Home Discount?

No. Economy Seven Energy are not signed up to the Warm Home Discount, although they claim that even though they aren’t, their tariffs could still mean that people who qualify for the Warm Home Discount could still save money by switching to them.

Are they signed up to the Energy Switch Guarantee?

Economy Seven Energy are not signed up to the Energy Switch Guarantee.

Do they mention about the Priority Services Register?

Economy Seven Energy operates a Priority Services Register for vulnerable customers.

Do they offer a ‘Dual Fuel’ discount?

Economy Seven Energy offer cheaper prices to customers who buy gas as well as electricity. It is not possible to use Economy Seven Energy for gas only.

Will they offer to pay a customer’s exit fees when they join them?

Economy Seven Energy do not pay any exit fees that a customer’s previous energy supplier charges if the customer is switching to Economy Seven Energy before their contract with their previous energy supplier has expired.

What happens if you move home whilst with them?

There is a “I’m Moving Out” tool at the Economy Seven Energy website that makes it easy for Economy Seven Energy customers who are moving home to manage the process of moving their energy supply.

Do they offer any incentives for joining?

Economy Seven Energy do not offer any specific incentives to switch to them.

How to contact Economy Seven Energy

Address: 16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL

You can contact Economy Seven Energy customer service by calling: 0800 288 9053

You can email them through: hello@economyseven.co.uk

Opening hours:

Monday – Friday 8.30am – 5:00pm, Saturday 9am – 2pm. Closed on all Bank holidays.

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Switch to Economy Seven Energy

The easiest way to switch to Economy Seven Energy is through Energy Helpline’s comparison website here. This will allow you to check if Economy Seven Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

6.7 Total Score
Economy Seven Energy Review

Economy Seven Energy is unique in the sense that it only offers Economy Seven Tariffs. As such, whether Economy Seven Energy is the most suitable energy supplier will depend on whether you use most of your energy during the peak period or the off-peak period.

Price
7
Tariffs
6
Reviews
8.9
Billing
6
Extras
6
PROS
  • All electricity is generated by UK-based offshore wind farms
  • Could be cost effective if you use most of your energy during the off-peak period.
  • No exit fees
CONS
  • Only offer Economy 7 tariffs
  • Do not offer pre-payment tariffs
  • No app
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