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Foxglove Energy Review Summary
- All electricity is generated by UK-based offshore wind farms
- Good customer service reviews online
- Supports the Healing Little Hearts charity
- Recently been in trouble with Ofgen for failing to make ‘feed-in’ tariff payments on time
- No app
- Limited range of tariffs to choose from
Who are Foxglove Energy?
Leicester-based Foxglove Energy are a family run business. They aim to deliver sustainable energy via a simplified business model with just two, easily understood tariffs. They claim this means that they can deliver better customer service, and their reviews at TrustPilot seem to confirm that this approach is working for them.
100% of Foxglove Energy’s energy comes from UK-based offshore wind farms. Foxglove Energy say that not only does this mean that they electricity they supply is 100% renewable, it also helps to boost the UK economy and create UK jobs.
But Foxglove Energy want to be more than that. They also support Healing Little Hearts, a UK-based charity that seeks to help children with heart problems in developing parts of the world by providing free medical treatment that the children could not otherwise access.
But it’s not all good news. Foxglove Energy recently had a provisional order made against it by Ofgem because they failed to make a series of ‘feed-in’ tariff payments. That provisional order was revoked on 12th February 2020 when Foxgrove Energy settled their obligations in full.
Foxglove Energy aims to simplify the energy supply business and offers just two tariffs. One is a 12-month fixed rate tariff with no exit fees. The other is a variable rate tariff. There is no tariff aimed at electric vehicle owners.
Foxglove Energy offered a ‘feed-in’ tariff although such tariffs are no longer offered. However, it should be noted that Foxglove Energy has recently been in trouble with Ofgem for failing to meet ‘feed-in’ tariff payments. The provisional order made against Foxglove Energy was revoked on 12th February 2020 once Foxglove Energy had settled their obligations.
Foxglove Energy is competitive on pricing if you only compare the standing charge and per unit costs. However, they do not offer any of the incentives that other energy suppliers offer to switch and when you take those into account it may be a different story depending on your priorities.
There are very few reviews of Foxglove Energy online. TrustPilot has only around 500 reviews of the company. Citizen’s Advice and Which? don’t have enough data to rate Foxglove Energy.
Foxglove Energy scores four out of five stars on Trustpilot with 76% of the reviewers rating the company as good or excellent. Most reviewers praising Foxglove Energy’s customer service and Foxglove Energy is quick to respond to any reviewers who say that they have a problem with Foxglove Energy’s service.
All of Foxglove Energy’s electricity is 100% renewable. It is generated by offshore wind farms in the UK. Foxglove Energy say that as well as being good for the environment, the fact that their energy is generated in the UK is good for the UK economy.
There is a clear explanation of how Foxglove Energy ensure that their electricity is sustainable on the Foxglove Energy website with a direct link to it from the home page.
Foxglove Energy score well on customer service on TrustPilot, with most reviewers being extremely happy with how they have been dealt with. They respond quickly to any reviewers on TrustPilot who say that there is a problem.
There is a live chat facility on the Foxglove Energy website and you can also use email or a contact form on the Foxglove Energy website to get in touch. They also have a presence on Facebook.
Foxglove Energy lists a phone number of its website and the phones are manned between 8:30am and 5pm on weekdays, and between 9am and 2pm on Saturdays.
Foxglove Energy’s website is easy to use with a modern feel that reinforces its sustainability message with images of the countryside and the ocean.
There is a live chat option that you can use to contact Foxglove Energy as well as an online contact form. The Foxglove Energy website also has an online portal that you can use to manage your personal details and submit meter readings. However, Foxglove Energy do not currently have an app.
The one area that lets the website down is the search option in the FAQ section which fails to find articles on the website unless users are very specific with their search terms. Some of the content also seems to have been copied across from Foxglove Energy’s sister company’s website, which means that it can be confusing to read at times.
Foxglove Energy bills monthly in advance and you need to pay via direct debit. They say that this means that they can ensure that the prices they charge for electricity and gas are kept as low as possible.
You can choose whether each monthly direct debit should be calculated on your actual or estimated usage divided by twelve, or should be weighted so you pay more during the winter months when you are likely to be using more energy to heat and light your home. If you select the weighting option, the more expensive winter months are deemed to be October to March.
You can change the amount of your monthly direct debit by submitting a meter reading. Otherwise your monthly direct debit will be based on an estimate of how much energy you will be using.
There is no discount if you opt for paperless billing or choose to use them to supply your gas as well as your electricity supply.
Foxglove Energy are planning to roll out smart meters but do not currently offer them. They have been working towards rolling out smart meters since 2018 and hope to start actually rolling them out in March 2020.
You can switch to Foxglove Energy if you are an existing smart meter user, but if you do you will lose your smart meter’s functionality and it will only work as a conventional smart meter.
Do Foxglove Energy offer a recommend a friend referral scheme?
Foxglove Energy do not operate a friend referral scheme.
Do they work with pre-payment meters?
Foxglove Energy do not offer pre-payment accounts. They suggest that if you want to switch to Foxglove Energy you should ask your current energy supplier to switch you to a credit account prior to switching to them.
If your current energy supplier will not switch you to a credit account, you will not be able to switch to Foxglove Energy.
Do they accept Economy 7?
Foxglove Energy accept Economy 7. However, their sister company, Economy Seven Energy, specialises in Economy 7 energy and so Economy Seven Energy might be a better option for people who want an Economy 7 tariff.
Are they signed up to the Warm Home Discount?
No. Foxglove Energy are not signed up to the Warm Home Discount, although they claim that even though they aren’t, their tariffs could still mean that people who qualify for the Warm Home Discount could still save money by switching to them.
Are they signed up to the Energy Switch Guarantee?
Foxglove Energy are not signed up to the Energy Switch Guarantee.
Do they mention about the Priority Services Register?
Foxglove Energy operate a Priority Services Register for vulnerable customers.
Do they offer a ‘Dual Fuel’ discount?
Foxglove Energy charge the same for electricity regardless of whether a customer also uses Foxglove Energy for their gas supply. They do not offer a gas-only tariff.
Will they offer to pay a customer’s exit fees when they join them?
Foxglove Energy do not pay any exit fees that a customer’s previous energy supplier charges if the customer is switching to Foxglove Energy before their contract with their previous energy supplier has expired. Any exit fees remain the responsibility of the customer.
What happens if you move home whilst with them?
There is an “I’m Moving Out” tool at the Foxglove Energy website that makes it easy for Foxglove Energy customers who are moving home to manage the process of moving their energy supply.
Do they offer any incentives for joining?
Foxglove Energy do not offer any specific incentives to switch to them.
How to contact Foxglove Energy
Address: 16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL
You can contact Foxglove Energy customer service by calling: 0800 103 2769
You can email them through: email@example.com
Monday – Friday 8.30am – 5:00pm, Saturday 9am – 2pm. Closed on Bank holidays.
Switch to Foxglove Energy
The easiest way to switch to Foxglove Energy is through Energy Helpline’s comparison website here. This will allow you to check if Foxglove Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.