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GnERGY have now gone into administration and as of Saturday 21 March 2020 all customers will be supplied by Bulb energy.
GnERGY Review Summary
- Excellent customer service
- Competitive pricing
- Helping to create employment opportunities for the Nepalese community in Farnborough
- Only 16.1% of their electricity comes from renewable sources
- No app
- Limited range of tariffs
Who are GnERGY?
GnERYG were set up in 2014 by 200 ex-Gurkhas who invested £600,000 between them to create a new energy supplier. The focus was to be on a simple offering, with great customer service and reasonable pricing.
They are based in a former doctor’s office in Farnborough, an area of the country that has a large Nepalese community. One of GnERGY’s aims was to create employment opportunities for people in this community. They have succeeded and although GnERGY’s customer service team is based in the UK, GnERGY’s customer service staff speak English, Nepali and Hindi.
GnERGY try to keep things simple and only offer four different tariffs.
The first is a one-year fixed rate tariff that is available to ‘Dual Fuel’ customers only. This tariff has a £24.99 exit fee if you move to another supplier before the end of your contract.
The second is a variable rate tariff that is also only available to ‘Dual Fuel’ customers. There is no minimum contract term for this tariff and therefore no exit fees.
The third is a variable rate tariff that is available to “’Single Fuel’ customers. There is no minimum contract term and so again, there are no exit fees.
All three of these tariffs are for customers who are happy to pay monthly via direct debit, which GnERGY says is the most cost effective way to manage energy supply. For customers who want an alternative payment method, there is a fourth variable rate tariff available for ‘Dual Fuel’ customers. This fourth tariff also has no minimum contract terms and no exit fees.
GnERGY do not offer an electric vehicle tariff. Neither do they offer ‘feed-in’ tariffs, and they suggest that if you have a ‘feed-in’ tariff you retain that tariff with your existing supplier when you switch to them.
GnERGY’s pricing is not the cheapest available in the market, but their prices are better than the big six energy suppliers and tend to be fairly competitive.
Many online reviewers have talked about how pleased they are with the savings that they have made by switching their energy supply to GnERGY.
GnERGY scores 4.6 out of five stars on TrustPilot, with 86% of reviewers rating the company as either good or excellent. Most reviewers are impressed by the customer service.
Because GnERGY are a relatively small energy supplier, Which? and Citizen’s Advice do not have sufficient data to give the company a rating.
GnERGY’s make no claim to be environmentally friends and their energy is not particularly green.
Only 16.1% of their electricity coming from renewable sources. The main sources of their energy are coal (34.1%), gas (24.6%) and nuclear (21.6%).
GnERGY’s customer service is praised by their customers. It seems that the fact GnERGY is smaller than many other energy suppliers gives them the edge in this respect because they are able to give their customers a more personal service combined with quick response times.
However, GnERGY does not offer its customers as many technological tools as some of its larger competitors. There is an online account management facility that lets customers submit meter readings, view their bills, make payments, and manage their profile. This online account management facility also helps GnERGY’s customers manage a house move.
There is no live chat facility on the GnERGY website and so communication with GnERGY has to be done either over the phone, in person or via email. In addition, there is no official app, although there is an unofficial app available from a freelance app developer based in Bath.
GnERGY’s website is fairly basic. It contains very little information and the search facility is the Help section does not work terribly well. There is an online account management facility that lets customers perform basic tasks, but there is no live chat facility.
There is no official GnERGY app, although a freelance app developer based in Bath has developed an unofficial app. This unofficial app is not currently supported by GnERGY.
GnERGY says that it is much more cost effective to pay monthly by direct debit, so three of its four tariffs are based on monthly billing and direct debit payment. If you want to change the billing amount you would need to submit a meter reading to GnERGY.
For people who would prefer not to pay by direct debit, there is also a tariff with quarterly billing where payment can be made by cash or cheque, or credit or debit card.
Billing on all four tariffs is paperless. GnERGY does not offer a pre-payment option.
GnERGY does not currently offer smart meters and there is no indication of when they plan to start rolling them out.
If you are an existing smart meter user you can switch your energy supply to GnERGY but you will lose your smart meter’s smart functionality.
Do GnERGY offer a recommend a friend referral scheme?
GnERGY does not operate a friend referral scheme.
Do they work with pre-payment meters?
GnERGY do not accept pre-payment meters. They suggest that customers who want to switch should talk to their existing supplier to get that supplier to switch them to a credit account prior to switching.
Do they accept Economy 7?
GnERGY does not accept Economy 7.
Are they signed up to the Warm Home Discount?
GnERGY are not signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
GnERGY are not signed up to the Energy Switch Guarantee.
Do they mention about the Priority Services Register?
GnERGY do not mention the Priority Services Register.
Do they offer a ‘Dual Fuel’ discount?
GnERGY do not offer a ‘Dual Fuel’ discount but three of their four tariffs are ‘Dual Fuel’ only tariffs.
Will they offer to pay a customer’s exit fees when they join them?
GnERGY will not pay a customer’s exit fees if the customer is leaving their previous energy supplier before the end of their contract term. Any fees remain the responsibility of the customer.
What happens if you move home whilst with them?
If you move home while you are a GnERGY customer you need to provide a final meter reading so that your existing account can be closed. At that point, if you are in credit you will get a refund, but if not, you will need to pay any balance due.
If you want to use GnERGY as your energy supplier in your new home, you would need to set up a new account at that new home. The GnERGY website has a facility to make this process easier to manage.
Do they offer any incentives for joining?
GnERGY do not offer any incentives to persuade new customers to sign up with them.
How to contact GnERGY
Address: 119 Wren Way, Farnborough, Hampshire, GU14 8TA
You can contact GnERGY Energy customer service by calling: 01252 494141
You can email them through: firstname.lastname@example.org
Monday – Friday 9.00am – 5:30pm, Saturday 10am – 2pm. Closed on Sundays.
Closed on Bank holidays.
Switch to GnERGY
The easiest way to switch to GnERGY is through Energy Helpline’s comparison website here. This will allow you to check if GnERGY is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.