Go Effortless Energy Review Summary
- Simplified tariffs
- Transparent pricing
- Supports the local economy by employing local staff
- Not very environmentally friendly
- Limited website and no app
- Complaints about customer service
Who are Go Effortless Energy?
Go Effortless Energy were set up in 2013 by Andrew and Melanie Burns. They are a small, family run energy supplier and their aim is to keep things simple and transparent.
They do this by having just two tariffs and those tariffs are clearly explained on their website, including how the pricing has been arrived at in terms of how it is broken down into fuel costs, operating costs, etc.
Go Effortless Energy are based in Stoke-on-Trent and deliberately employ local staff to boost the local economy rather than operating via a remote call centre.
Go Effortless Energy’s aim is to simplify energy supply and this is why their main tariff is a fixed rate tariff. This tariff is a twelve month contract and there are no exit fees. They also offer a variable rate tariff with no exit fees.
Go Effortless Energy are not a FIT Licensee and so they cannot accept customers who require a ‘feed-in’ Tariff. In addition, there are no special tariffs for electric vehicle users.
Go Effortless Energy are cheaper than the big six energy suppliers, but there are a number of other energy suppliers in the UK that offer more competitive tariffs.
There are hardly any online reviews of Go Effortless Energy.
On TrustPilot there is just one review. That reviewer scored the company as poor, saying that it was difficult to deal with Go Effortless Energy’s customer service.
Because Go Effortless Energy are a relatively small company Which? and Citizen’s Advice do not have sufficient data to publish a review of the company at the moment.
Go Effortless Energy do not mention renewable energy at their website and there is no information available about their fuel mix.
But it’s not just their own fuel that lacks environmentally friendly credentials. Go Effortless Energy is not suitable for people who generate their own renewable energy as they are not a FIT Licensee and so they do not offer a ‘feed-in’ Tariff. Neither do they offer a tariff designed for electric vehicle users.
Go Effortless Energy does not have a live chat feature on its website and so contact with them needs to be either via email or phone. The company says that they prefer their customers to contact them via email as they say they feel that makes it easier to give their customers a more accurate response.
The complaints figures from the end of 2017 to the end of 2019 are listed on Go Effortless Energy’s website and they show that Go Effortless Energy have received very few complaints.
However, the one review on TrustPilot is critical of Go Effortless Energy’s customer service.
Go Effortless Energy’s website but has a limited amount of information and some of the information that it does contain is out of date. But the website is easy to navigate despite the lack of a search facility.
You can submit meter readings via the website and you can also use the website if you move into a new property and want to take over an existing Go Effortless Energy supply. There is a contact form that makes it easy to send an email to the Go Effortless Energy’s customer services team.
Go Effortless Energy does not currently have an app.
Go Effortless Energy charges monthly by direct debit. It is possible to pay by other means but customers who don’t pay by direct debit have to pay a higher amount.
Pre-payment accounts are not available.
Go Effortless Energy do not currently offer smart meters although they are planning to start rolling them out during 2020.
Do Go Effortless Energy offer a recommend a friend referral scheme?
Go Effortless Energy does not currently operate a friend referral scheme.
Do they work with pre-payment meters?
Go Effortless Energy does not currently offer a pre-payment tariff.
Do they accept Economy 7?
Go Effortless Energy accept Energy 7 customers.
Are they signed up to the Warm Home Discount?
Go Effortless Energy are not signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Go Effortless Energy are not signed up to the Energy Switch Guarantee.
Do they mention about the Priority Services Register?
There is no mention of the Priority Service Register on Go Effortless Energy’s website and the website offers no way of signing up to a Priority Services Register.
Do they offer a ‘Dual Fuel’ discount?
There is no ‘Dual Fuel’ discount because all of Go Effortless Energy’s tariffs are ‘Dual Fuel’ tariffs.
Will they offer to pay a customer’s exit fees when they join them?
Go Effortless Energy will not pay any exit fees charged by a customer’s previous energy supplier if they switch before the contract with their previous supplier has reached its end. Those fees remain the responsibility of the customer.
What happens if you move home whilst with them?
There is a page on the Go Effortless Energy where someone moving into a home that is currently supplied with energy by Go Effortless Energy can have the account transferred into their name.
However, other than that the Go Effortless Energy website does not explain what a customer needs to do if they move home while they are a Go Effortless Energy customer.
Do they offer any incentives for joining?
Go Effortless Energy do not offer any specific incentives to encourages new customers to use them as their energy supplier.
How to contact Go Effortless Energy
Address: Chatterley Whitfield Enterprise Centre, Off Biddulph Road, Chatterley Whitfield, Stoke-on-Trent, ST6 8UW
You can contact Go Effortless Energy customer service by calling: 03333 444109
You can email them through: firstname.lastname@example.org
Monday – Friday 10am – 4:00pm
Closed on weekends and Bank holidays.
Switch to Go Effortless Energy
The easiest way to switch to Go Effortless Energy is through Energy Helpline’s comparison website here. This will allow you to check if Go Effortless Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.