Gulf Gas & Power UK Review

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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

Gulf Gas & Power Review Summary

Pros

  • 100% renewable electricity and carbon neutral gas
  • Competitive pricing
  • Excellent customer service

Cons

  • Limited range of tariffs
  • Payment via fixed monthly direct debit only
  • No tariff for electric vehicle owners

Who are Gulf Gas & Power?

Gulf Gas & Power is part of Gulf, a leading global fuel and oil company with over 100 years experience.

The UK energy supply business was launched in 2017 with the intention that it would focus on becoming a low-cost supplier of 100% renewable electricity and carbon neutral gas.

In addition to being an environmentally friendly energy supplier, Gulf Gas & Power are also proud of their customer service levels and what they describe as market-leading online tools.

What tariffs do Gulf Gas & Power offer?

Gulf Gas & Power offer just the one tariff to keep things simple. This tariff is a 12-month fixed rate tariff with a £30 exit fee per fuel. A variable rate tariff is not available.

They do not offer pre-payment or Economy 7 tariffs, and there is no tariff aimed specifically at electric vehicle users. ‘Feed-in’ tariffs are not available.

How do Gulf Gas & Power compare on price?

Gulf Gas & Power are not the cheapest UK energy supplier, but they are one of the cheapest green energy suppliers. The energy suppliers that are cheaper than Gulf Gas & Power tend not to use renewable or environmentally friendly energy

What do other Gulf Gas & Power reviews say?

Gulf Gas & Power score 4.5 out of 5 stars on TrustPilot, with 92% of the reviewers rating the energy supplier as great or excellent.

The main areas mentioned by the TrustPilot reviewers are Gulf Gas & Power’s customer service, how easy it is to switch your energy supply to them, and the fact that their pricing is competitive. Although Gulf Gas & Power claim to have market-leading online tools, these are not mentioned by the reviewers.

Only 5% of the reviewers gave Gulf Gas & Power a bad or poor rating. Gulf Gas & Power has responded to each bad review quickly addressing the concerns that were raised.

Which? and Citizen’s Advice do not currently have sufficient data to enable them to give Gulf Gas & Power a rating.

How green is Gulf Gas & Power’s energy?

Gulf Gas & Power’s electricity comes from 100% renewable sources. Every unit of electricity is backed by a Renewable Energy Guarantee of Origin certificate. This guarantees that the electricity has been sourced from a carbon neutral, renewable source.

The gas supplied by Gulf Gas & Power uses carbon offsetting to be carbon neutral. The company does this by helping to fund renewable energy projects and supporting green initiatives in developing countries. Current projects include borehole rehabilitation in Uganda, a solar cooker project in China, a geothermal power project in Indonesia and the installation and maintenance of two sets of wind turbines in India.

What is Gulf Gas & Power’s customer service like?

Gulf Gas & Power’s customer service scores well with the reviewers on TrustPilot with many of the reviewers mentioning how easy it is to deal with the company.

The company do not have a live chat feature on their website but they can be contacted by phone, or by email via a contact form on their website.

What is Gulf Gas & Power’s website/app like?

Gulf Gas & Power’s website is well laid out, making everything easy to find. There is no live chat feature although there is a contact form which enables customers to contact Gulf Gas & Power via email.

Most of the information that their customers or potential customers would need is available at the Gulf Gas & Power website. The website makes it clear how people can access any information that is not covered by the website.

The online portal enables customers to manage their bills, make payments, submit meter readings and adjust their direct debit amounts.

Gulf Gas & Power does not have an app.

What billing options are available?

Gulf Gas & Power take payment monthly via direct debit. The first direct debit is taken on the day that the switch to them takes place.

The monthly direct debits are fixed for a year and are based on your estimated annual consumption. The amount of each direct debit is reviewed annually and customers are advised before any changes to the amount being taken each month are made.

It is important that you provide meter readings when they are requested. This will ensure that your direct debits accurately reflect your actual energy consumption which, in turn, will prevent you paying too much for your energy each month or building up a large debt because you have not been paying enough.

You can also make one-off payments, either online via the Gulf Gas & Power website or via bank transfer. You can also pay by posting a cheque to Gulf Gas & Power.

If you cancel your direct debit or your direct debits no long work because you have not let Gulf Gas & Power know that you have been changed bank account you will be charged a the higher non-direct debit rate.

Do Gulf Gas & Power offer smart meters?

Gulf Gas & Power does not currently offer smart meters although the company is planning to start rolling them out from March 2020.

Customers who already have second generation smart meters should find that their meters continue to work when they switch their energy supply to Gulf Gas & Power. Customers with first generation smart meters will find that their smart meter will lose its smart functionality and they will need to supply meter readings manually, although those first generation smart meters may be upgradeable via a firmware update at some point in the future.

Do Gulf Gas & Power offer a recommend a friend referral scheme?

Gulf Gas & Power do not offer a friend referral scheme.

In this section we answer a few more specific questions which potential customers may find useful:

Do they work with pre-payment meters?

Gulf Gas & Power do not currently offer a pre-payment tariff.

Do they accept Economy 7?

Gulf Gas & Power aims to simplify energy supply and as such, they only offer single-rate tariffs. They do not offer an Economy 7 tariff.

Are they signed up to the Warm Home Discount?

Gulf Gas & Power are not signed up to the Warm Home Discount.

Are they signed up to the Energy Switch Guarantee?

Gulf Gas & Power are not signed up to the Energy Switch Guarantee. However, many of the reviewers on TrustPilot have praised the ease of switching their energy supply to Gulf Gas & Power.

Do they mention about the Priority Services Register?

Gulf Gas & Power operate a Priority Services Register although you cannot sign up for it online.

Do they offer a ‘Dual Fuel’ discount?

Gulf Gas & Power do not offer a ‘Dual Fuel’ discount.

Will they offer to pay a customer’s exit fees when they join them?

If a customer is charged exit fees because they have switched to Gulf Gas & Power before their contract with their previous energy supplier, those fees are the responsibility of the customer and Gulf Gas & Power will not pay them.

What happens if you move home whilst with them?

If you move home you need to contact Gulf Gas & Power to let them know your new address and to give them the final meter reading from your existing property on the day that you move.

If the home you are moving to is already supplied by Gulf Gas & Power, you just need to give them your details so the account can be switched over into your name. Otherwise you will need to set up a new energy supply account with Gulf Gas & Power.

Do they offer any incentives for joining?

Gulf Gas & Power do not offer any specific incentives to encourage customers to switch to them.

How to contact Gulf Gas & Power

Address: o 3B Edward VII Quay, Navigation Way, Preston, PR2 2YF

You can contact Gulf Gas & Power customer service by calling: 0800 830 3670

You can email them through: Email via contact form on their website

Opening hours:

Monday – Thursday 9am – 5:00pm, Friday 9am – 3.30pm

Closed on all Bank holidays.

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Switch to Gulf Gas & Power

The easiest way to switch to Gulf Gas & Power is through Energy Helpline’s comparison website here. This will allow you to check if Gulf Gas & Power is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

Gulf Gas & Power UK Review

7.4

Price

7.0/10

Tariff Options

8.0/10

Customer Service

8.0/10

Customer Reviews

7.8/10

Extras

6.0/10

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