Igloo Energy Review Summary
- Innovative use of technology to help customers manage their energy usage
- One of the cheapest energy suppliers in the UK
- 3% Interest paid on the first £1,000 of any credit balance
- Only one variable rate tariff
- Energy is not 100% renewable
- Payment is via direct debit only and pre-payment meters are not accepted
Who are Igloo Energy
Southampton-based Igloo Energy started supplying energy to UK homes in 2017.
The company differs from many of its competitors in that it aims to use technology to help make its customers’ homes smarter and more energy efficient. It claims that using smart technology to manage how homes are heated and cooled can reduce energy consumption by up to 31%.
Igloo Energy has a partnership with Tado, a manufacturer of smart energy products. Tado’s devices connect to services such as Amazon’s Alexa. These devices can alert you to open windows, analyse weather forecasts to determine when the heating needs to be on and when it doesn’t, and use geofencing to only heat homes when those homes are occupied.
It’s not just homes. Igloo Energy is also supporting electric vehicle owners by giving its customers 1,200 free miles worth of charging via its Smart EV app. This app manages when an electric vehicle is charged to ensure that the charging is as environmentally friendly as possible.
Igloo Energy only offers one tariff, a variable rate tariff.
Igloo Energy is one of the UK’s cheapest energy suppliers although it only offers a variable rate tariff so there is no protection for its customers if energy prices increase in the future. However, there are no exit fees so at that point there would be nothing to stop customers switching to another energy supplier.
Unlike the other energy companies in the UK, the company pays 3% interest on credit balances up to £1,000 which can result in a reduction in a customer’s total energy cost if a credit balance is built up during the summer months when energy usage tends to be lower.
In addition to the low-cost tariff and the interest on credit balances there is also the fact that by helping customers to reduce their energy usage, Igloo Energy is also helping its customers reduce the total cost of their energy. Customers would need to take into account the upfront investment in energy-saving technology when working out whether Igloo Energy would be the most cost effective energy supplier for their particular circumstances.
Customers who are generating their own renewable energy can use the fact that Igloo Energy is a voluntary Feed-In Tariff licensee to reduce their bills by selling any energy that they aren’t using to the National Grid.
Igloo Energy has a UK-based call centre and phone calls are answered in an impressive 19 seconds on average.
The company can also be contacted them via email or social media, although there is no live chat facility at their website.
Igloo Energy gets 4.5 stars out of five stars on TrustPilot. The reviews are mostly good, with 89% of the reviewers rating the company as either great or excellent and only 5% rating the company as poor or bad. Customer service and the price of the energy that Igloo Energy supplies are the main areas that are praised.
Citizen’s Advice puts Igloo Energy in 5th place out of a total of 39 energy suppliers, with a rating of 4.3 out of five stars.
Igloo Energy’s website contains all of the information that a customer would need, but navigation is inconsistent across the website so it’s not always immediately obvious how you find that information.
The app has a much cleaner design and is a lot easier to navigate. It is compatible with Apple iOS devices and Android devices. It’s rated 4.6 stars out of five stars at the Apple iTunes Store, but only gets 2.8 stars out of five stars at the Google Play Store with users complaining about compatibility issues, frequent crashes and problems with registering or logging into the app.
The energy that Igloo Energy supplies is not 100% renewable energy. Instead, the company concentrates on helping its customers use technology such as Tado devices and its Smart EV app to reduce their energy consumption and therefore their impact on the environment.
The company is a voluntary Feed-in Tariff licensee which means that customers who are generating their own renewable energy can feed any surplus renewable energy that they generate back into the National Grid.
Igloo Energy complaints
Igloo Energy only receives 2.7 complaints per 10,000 customers.
Most complaints are about the fact that the company bills in advance. This means that sometimes its customers are charged twice during the first month after they have switched to Igloo Energy because in addition to the Igloo Energy bill there will also be a bill from the customer’s previous supplier.
Igloo Energy login
Igloo Energy’s website lets you submit meter readings and view your bills and payment history online. You can also manage your personal details.
The company’s app gives you similar functionality. Meter readings can be submitted using your phone or tablet’s camera making it easy to complete that task. The app sends its users reminders when a meter reading is due.
The app uses Touch ID login if the device being used supports that feature. This means it is quick to sign in and customers don’t have to worry about remembering their username and password.
Do they work with pre-payment meters?
Igloo Energy does not accept pre-payment meters.
Do they accept Economy 7?
The company does not offer Economy 7 tariffs.
Are they signed up to the Warm Home Discount?
Igloo Energy is not signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Igloo Energy isn’t signed up to the Energy Switch Guarantee. However, 99.8% of switches are completed within 21 days. Problems with switching tend to arise where the new home is a new-build property and the address of that property doesn’t appear on Igloo Energy’s database.
What billing options are available?
Igloo Energy accepts payment by direct debit only, but if your account is in credit they pay 3% on any credit balance up to the first £1,000 of credit. You can choose to increase your monthly payment by 25% during the winter months to reflect the fact that energy usage tends to be higher during those months.
Do they offer a ‘Dual Fuel’ discount?
The company does not offer a ‘Dual Fuel’ discount.
Do they offer a smart meter? Do they accept smart meters?
Smart meters will work but they might not send meter readings automatically. They should still display the energy consumption in kWh, although they may be using the previous supplier’s tariff so the actual cost of the energy being used might be displayed incorrectly on the Smart meter.
Igloo Energy plans to offer full Smart meter support in the near future. When that happens, the company’s app will be upgraded to ensure that it works with Smart meters.
Do they charge exit fees?
Because Igloo Energy only offers a variable rate tariff there are no exit fees.
Will they offer to pay a customer’s exit fees when they join them?
Igloo Energy will not pay any exit fees charged by a customers previous energy supplier. Those exit fees remain the responsibility of the customer.
Do they offer any incentives to customers to refer friends/family?
You can get rewards added as credits towards your energy bill if you refer your friends to Igloo Energy and they sign up. The people you refer get a reward as well.
What happens if you move home whilst with them?
Igloo Energy needs to be given two working days notice of a home move. Otherwise the contract will continue running and the customer will be responsible for any charges incurred until two working days after notice has been given or the date that new occupier tells Igloo Energy that they have moved into the property if that happens earlier.
Customers also need to give Igloo Energy a final meter reading and the company will use that to calculate the final bill.
Can you get cashback when joining Igloo Energy?
There is £30 cashback available if you buy the Tado smart thermostat via Igloo Energy.
Do they mention about the Priority Services Register?
Igloo Energy operates a Priority Services Register.
How to contact Bristol Energy
You can contact Igloo Energy customer service by calling: 0333 405 5555
You can email them through: firstname.lastname@example.org
Monday – Friday 9am – 5:30pm
How do I switch to Igloo Energy?
The easiest way to switch to Igloo Energy is through Energy Helpline’s comparison website here. This will allow you to check if Igloo Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.