NEO Energy Review

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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

NEO Energy Review Summary

PROS:

  • Payment waiver
  • Cheap tariff
  • Accept cryptocurrencies

CONS:

Who are NEO Energy?

Neo Energy are a relatively new UK energy supplier. The company was formed in May 2019 and they are owned by Oliver Friedrich who is the only shareholder. The company act as an agent of Euston Energy Limited which is owned by Celtic Powerhouse Management Limited, another company owned by Oliver Friedrich.

Unlike other energy suppliers, NEO Energy offer a payment waiver scheme. For a small daily charge, NEO Energy’s customers can protect themselves against losing their job or being able to work because they have been signed off by their doctor.

If that happens, NEO Energy will waive their customer’s energy bills for up to six months. They will not get disconnected during this time and they do not have to repay the money once they are back in employment. Customers can opt out of the payment waiver scheme if they want to do that.

They were also the first UK energy supplier to accept payments in cryptocurrencies.

What tariffs do NEO Energy offer?

NEO Energy only offers one, variable rate tariff, although the pricing is different depending on where you live. This tariff does not have an exit fee. There is a discount for customers who use NEO Energy for both gas and electricity supply.

They do not offer a fixed rate tariff and there aren’t special tariffs for people using renewable energy or electric vehicles. There is no ‘feed-in’ tariff.

How do NEO Energy compare price?

NEO Energy are one of the cheapest domestic energy suppliers in the UK market.

What do other NEO Energy reviews say?

Because NEO Energy are a relatively new company, there are very few online reviews. However, the reviews that are available online do not paint a particularly good picture.

At the time of writing, there are just 25 reviews of NEO Energy on Trustpilot, but they only achieve an overall score of 1.9 out of five stars and 88% of the reviews rate the company as Bad.

The reviewers praise NEO Energy for their cheap energy prices, but almost all of them complain about their abysmal customer service.

How green is NEO Energy’s energy?

NEO Energy’s electricity comes from 100% renewable sources.

What is NEO Energy’s customer service like?

NEO Energy offer an email address and a phone number to connect to their call centre, but online reviewers say that they are difficult to get hold of.

The have a live chat function on their website but as there is no app, contacting them via their app is not possible.

Their call centre and live chat are only open between 9am and 5pm on Monday to Friday, excluding bank holidays.

What is NEO Energy’s website/app like?

The NEO Energy website is not great to look at and it contains very little information. Its lack of a search function means that it is not easy to find the limited information that it does contain and much of that information is hidden. Some of the information is incorrect and there are broken links.

The website has a live chat feature but it is only available Monday to Friday between 9am and 5pm. There is also an online portal that customers can use to submit meter readings.

NEO Energy does not have an app.

What billing options are available?

NEO Energy only accept payment by monthly direct on receipt of the bill. Customers cannot pay by cash, cheque or bank transfer. They do accept payment via cryptocurrencies, though.

There is a £2.00 discount per fuel for customers who opt for paperless billing.

One unique feature of NEO Energy’s service is the fact that they offer a payment waiver. For a small daily charge NEO will waive a customer’s energy charges for up to six months if they find themselves out of work because they have lost their job or been signed off by a doctor.

Do NEO Energy offer smart meters?

NEO Energy do not currently offer smart meters. Customers with exiting smart meters will find that the smart functionality of their meters will no longer work if they switch although the meters will still work as traditional electricity and gas meters.

Do NEO Energy offer a recommend a friend referral scheme?

NEO Energy do not operate a friend referral scheme.

Below are a few quick questions you may need answers to along with our NEO Energy review:

Do they work with pre-payment meters?

NEO Energy do not accept customers on pre-payment meters.

Do they accept Economy 7?

NEO Energy do not offer an Economy 7 tariff although they are happy accept customers who currently have an Economy 7 meter.

Are they signed up to the Warm Home Discount?

NEO Energy do not participate in the Warm Home Discount scheme as they have fewer than 250,000 domestic customers.

Are they signed up to the Energy Switch Guarantee?

NEO Energy are not signed to the Energy Switch Guarantee. As they are a relatively new company there is no information available to give an indication of how long switches take to complete although they say that they aim to complete switches within 21 days.

Do they mention about the Priority Services Register?

NEO Energy operate a Priority Services Register for their vulnerable customers.

Do they offer a ‘Dual Fuel’ discount?

NEO Energy offer a discount of between £2.00 and £5.00 per fuel for customers who use them for their electricity and gas supply rather than only using them for the supply of one single fuel.

Will they offer to pay a customer’s exit fees when they join them?

NEO Energy will not pay a customer’s exit fees when they join them. Any exit fees imposed by a customer’s previous supplier will remain the responsibility of the customer.

Will they offer to pay a customer’s exit fees when they join them?

NEO Energy will not pay a customer’s exit fees when they join them. Any exit fees imposed by a customer’s previous supplier will remain the responsibility of the customer.

What happens if you move home whilst with them?

NEO Energy’s website does not mention what happens if you move home while you are a NEO Energy customer. Generally, when you move home you need to give your energy provider a final meter reading at which point you either have to pay any outstanding balance or if your account is in credit, you will receive a refund.

Do they offer any incentives for joining? 

There are no specific incentives for joining NEO Energy other than the fact that their pricing is competitive.

How to contact NEO Energy

You can contact NEO Energy in a number of ways. Below as part of our NEO Energy review we’ve detailed all their means of contact:

Customer Email: help@neo-energy.co.uk

Telephone: 0808 168 4861

Office Hours: Monday to Friday, 9am–5pm. Closed on weekends and bank holidays

Office Address: 2 Eastbourne Terrace, London, W2 6LG

Website

Facebook

How do I switch to NEO Energy?

The easiest way to switch to NEO Energy is through a comparison website. This will allow you to check if NEO Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

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