PFP Energy Review Summary
- Competitive pricing
- Website contains lots of information and is easy to navigate
- Competitive pricing
- Electricity is not environmentally friendly
- Longer that average call centre response time
- No app
Who are PFP Energy?
PFP Energy launched as an energy supplier in September 2015. They are based in Preston, Lancashire.
They aim to deliver a simpler way for customers to buy their energy and offer a relatively small number of tariffs. They say that this, combined with the fact that they are a not-for-profit company, means that they can offer more competitive prices.
PFP Energy offer two fixed-rate tariffs. One of these tariffs is fixed for one year and the other is fixed for two years. There is a £30 exit fee per fuel.
They also offer a variable rate tariff. This tariff does not have an exit fee.
There is no specific tariff for electric vehicle owners, but these customers may benefit from the Economy 7 versions of PFP Energy’s tariffs if they charge their vehicles overnight during the cheaper hours.
PFP Energy do not offer ‘feed-in’ tariffs so customers with ‘feed-in’ tariffs who switch to PFP Energy would have to leave their ‘feed-in’ tariff with their previous energy supplier.
Thanks to their simplified business model and not-for-profit status, PFP Energy are able to offer competitive prices to their energy customers.
Many of their TrustPilot reviews mention the low cost of PFP Energy’s tariffs.
TrustPilot gives PFP Energy 3.6 our of five stars. This means that it ranks 38th out of 47 electricity companies and 40th out of 39 gas companies on TrustPilot.
Three quarters of the TrustPilot reviewers have rated the company as good or excellent. These reviewers praise PFP Energy’s customer service, their website and their low prices.
Citizen’s Advice places PFP Energy in 27th position out of 40 energy suppliers with three out of five stars. Which? did not have sufficient data to rate PFP Energy.
PFP Energy disclose their fuel mix on their website, but their energy is not environmentally friendly with only 8.9% of their electricity coming from renewable sources. The majority comes from coal and gas (69.2%) and nuclear (18.1%).
At 208g/kWh, PFP Energy’s CO2 emissions are slightly lower than the UK energy supplier average (225g/kWh) but still much higher than the energy companies that do use renewable sources for their electricity.
PFP can be contacted via live chat, email or phone.
PFP Energy’s call centre is based in the UK, a fact that many of its TrustPilot reviewers have mentioned. However, it closes at 4:45pm which is earlier than most energy companies, and according to Citizen’s Advice, PFP Energy takes over four minutes to respond to phone calls which is longer than the average energy company response time.
There are 29.4 complaints per 10,000 customers.
PFP Energy’s website is well laid out. It contains a lot of information and all this information is exactly where you would expect it to be, meaning that it’s easy to find. Many of the reviewers on TrustPilot have commented on the quality of the website.
There is a live chat feature and an online portal where you can submit meter readings, view your bills, make payments and manage your personal information.
PFP Energy does not have an app although their website works well on mobile devices.
FPF Energy prefer its customers to pay by direct debit and there is a £25.00 annual discount per fuel for people who pay this way. However, customers can also make payments via credit or debit card by phone.
The direct debits are fixed so that the same amount is taken throughout the year so customers don’t end up with larger bills during the winter when they are using more energy. The monthly amount can be changed to more accurately reflect a customer’s actual use if the customer supplies a meter reading.
In addition to the discount for payment by direct debit, customers can also get a £20 per fuel annual discount if they opt for paperless billing.
There is also a pre-payment tariff for customers who want to pay for their energy on a pay-as-you-go basis. Online discount of £20 per fuel. £25 per fuel discount if you pay by direct debit. £7.50 dual fuel discount.
PFP Energy do not currently offer smart meters although they have completed the changes to their internal systems to support them and are planning to start rolling them out during 2020.
Customers who already have smart meters can switch to PFP Energy but they will lose their meters’ smart functionality and will have to submit meter readings manually.
Do PFP Energy offer a recommend a friend referral scheme?
PFP Energy do not currently operate a referral scheme although they say that this is something that they are looking into with a view to launching such a scheme at some point in the future.
Do they work with pre-payment meters?
PFP Energy accept pre-payment customers both electricity and gas.
Do they accept Economy 7?
PFP Energy accepts Economy7 customers.
Are they signed up to the Warm Home Discount?
PFP Energy are not signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
PFP Energy are not signed up to the Energy Switch Guarantee. However, according to Citizen’s Advice, PFP Energy currently complete 100% of switches within 21 days.
Do they mention about the Priority Services Register?
PFP Energy operate a Priority Services Register. The additional support that is available to vulnerable customers is detailed on the PFP Energy website.
Do they offer a ‘Dual Fuel’ discount?
There is a £7.50 annual ‘Dual Fuel’ discount for customers who use use PFP Energy for both their electricity supply and their gas supply.
Will they offer to pay a customer’s exit fees when they join them?
PFP Energy do not pay any exit fees imposed by a customer’s previous energy supplier. Any such fees remain the responsibility of the customer.
What happens if you move home whilst with them?
If you are moving home PFP Energy will need to know your leaving date and a final meeting reading and your new address. You can submit this information via the online portal.
You would need to set up a new PFP Energy account in your new home. If you new home is not already supplied by PFP Energy this would mean going through the switching process on the PFP Energy website.
Do they offer any incentives for joining?
PFP Energy do not offer any specific incentives to encourage customers to switch their energy supply.
How to contact PFP Energy
Address: Not available
You can contact PFP Energy customer service by calling: 01772 395777
You can email them through: email@example.com
Monday to Thursday: 9am-1pm and 1:45pm-4:45pm
Friday: 9am-1pm and 2pm-4:45pm
Closed on Weekends and Bank holidays.
Switch to PFP Energy
The easiest way to switch to PFP Energy is through Energy Helpline’s comparison website here. This will allow you to check if PFP Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.