Powershop Energy Review

Powershop Energy Review

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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

Powershop Energy Review Summary


  • Competitive pricing provided you take advantage of Powershop’s Powerpacks
  • Great digital tools
  • Backed by nPower, a UK energy giant


  • Genrally, more expensive that other energy suppliers if you don’t take advantage of Powershop’s Powerpacks
  • Energy generation could be more environmentally friendly
  • No ‘feed in’ or electric vehicle tariffs

Who are Powershop Energy?

Powershop were launched in 2009 in New Zealand. In 2014 they expanded into Australia, finally coming to the UK in 2017.

The company are based in Birmingham and are backed by nPower which have over two million customers and control nearly 10% of the UK energy supply market.

Powershop take a different approach to how they charge for energy. Customers pay monthly based on the amount they have actually used, but can reduce their overall energy cost by buying Powerpacks. These Powerpacks are bundles of discounted energy that customers can buy in advance. Powerpacks are made available on a regular basis.

What tariffs do Powershop Energy offer?

Powershop have just the one main tariff. This is a fixed-rate tariff called Powershop Pro. The rates are fixed for a year and there are no exit fees.

It is important to note that Powershop Pro is not the same as the fixed-rate tariffs offered by other energy suppliers. There is a standing charge and a standard rate per unit of energy used, but customers can also buy Powerpacks on a regular basis.

Powerpacks are bundles of energy at discounted rates. They are offered on a regular basis and customers need to go online to check whether any Powerpacks are available. If they are, customers can choose whether or not to buy them.

Customers don’t have to buy any Powerpacks if they don’t want to do that, but Powershop’s energy charges are only competitive if customers make regular Powerpack purchases.

Powershop also offer Powershop Lite. This is similar to Powershop Pro but Powershop Lite customers do not use Powerpacks and just pay for their energy based on a fixed-rate tariff.

Powershop do not support the ‘feed-in’ tariff requirements and export meters for customers who are on a feed in tariff service. As such, although Powershop can supply customers on a ‘feed-in’ tariff with energy, those customers would need to arrange their ‘feed-in’ tariff via a Feed-in Tariff Licensee.

There is no variable rate tariff and no specific tariff for electric vehicle owners.

How do Powershop Energy compare on price?

Powershop are competitive on price, but only for customers who are prepared to monitor the Powerpacks on offer and buy them when they are available. Customers who simply pay the standard energy prices without taking advantages of the discounted Powerpack bundles will find that they can get their energy cheaper elsewhere.

Powershop offer a First Year Promise to new customers. Some customers take a while to get used to how Powerpacks work and don’t take advantage of them as much as they could, so in the first year Powershop automatically issues Powerpacks to customers who are spending more than was originally estimated.

In the most recent Which? Energy suppliers survey, Powershop got four out of five stars for value for money.

What do other Powershop Energy reviews say?

Powershop only score 2.9 out of five stars on Trustpilot.  However, most of the customers that have rated the company poorly say that they are not happy with Powershop’s pricing.

This appears to be because the customers that are rating Powershop poorly are not taking advantage of the Powerpacks. As such, most of their energy is being charged at Powershop’s standard rate.

The customers that are taking advantage of the Powerpacks are paying much less for their energy. Those customers seem to be more than happy with the service and are being much more generous with their TrustPilot rating.

In the latest Which? Energy supplier survey Powershop are in joint 5th position out of 35 energy suppliers, with an overall score of 77%.

How green is Powershop’s energy?

Powershop’s energy comes from nPower and it is not particularly environmentally friendly.

According to the Powershop website, just 26% of Powershop’s electricity comes from renewable sources compared with the UK’s national average of 32.8%.

Fossil fuels are used for 56.1% of the electricity supply with nuclear energy representing a further 14.7%.

However, Powershop buys renewable energy certificates to offset their carbon emissions.

What is Powershop Energy’s customer service like?

Powershop’s preferred method of contact is by phone. Their call centre does not close until 8pm on weekdays so they are contactable by phone for longer than most other energy suppliers.

You can also contact Powershop via email although there is no live chat feature on their website.

What is Powershop Energy’s website/app like?

Powershop’s digital tools score a respectable four out of five stars in the latest Which? energy supplier survey.

The Powershop website is well laid out and the information is easy to find.

There is also a Powershop app which is compatible with both Android and Apple’s iOS devices. This app scores 4.4 out of five stars at Google’s Play Store and 3.7 out of five stars at Apple’s App Store.

The website and app let customers do the same sort of things that can be done with other energy suppliers’ digital tools. Customers can manage their account, monitor their energy usage and submit meter readings.

However, the one important difference is that the Powershop website and app let Powershop customers buy Powerpacks to save them money. Powershop app users also get notifications when new Powerpacks become available.

What billing options are available?

Powershop bills monthly based on your energy usage. These monthly bills need to be paid by direct debit. If your direct debit mandate is cancelled or your direct debit fails, Powershop reserves the right to transfer you nPower’s standard tariff. If this happens, you will also be required to settle any outstanding balance immediately.

Powershop scores well in the latest Which? energy supplier survey, with five out of five stars for bill accuracy and four out of five stars for bill clarity.

As well as the monthly bills, Powershop customers can also buy energy via Powerpacks. These Powerpacks can be paid for by credit or debit card. Payment by cheque or cash is not possible.

Powershop does not offer a pre-payment option other than letting its monthly payment customers purchase energy in advance via Powerpacks.

Do Powershop Energy offer smart meters?

Powershop are offering smart meters in most regions.  There is a facility to check whether a customer’s region is one of those regions on the Powershop website.

Customers have a smart meter with their existing energy supplier may find that they lose the smart functionality when they switch to Powershop and if that is the case, they would need to submit meter readings manually.

Do Powershop Energy offer a recommend a friend referral scheme?

Powershop were offering a friend referral scheme that gave £25 to the new customer as well as £25 to the existing customer, subject to a maximum of £150 per referring customer.

However, the scheme has now been withdrawn and there are no rewards for customers referring their family and friends to Powershop.

In this section we answer a few more specific questions which potential customers may find useful:

Do they work with pre-payment meters?

Powershop do not accept customers on pre-payment meters although the way that they charge for their energy is similar in the sense that their customers buy much of the energy that they use in advance via Powerpacks.

If a Powershop customer gets into financial difficulty, Powershop may suspend that customer’s credit account and move that customers onto an nPower pre-payment account.

Do they accept Economy 7?

Powershop accept Economy 7 customers.

Are they signed up to the Warm Home Discount?

Powershop are signed up to the Warm Home Discount.

Are they signed up to the Energy Switch Guarantee?

Powershop are not signed up to the Energy Switch Guarantee.

Do they mention about the Priority Services Register?

Powershop operate a Priority Services Register. Customers can apply for it via phone or email, or can sign up via Powershop’s website.

Do they offer a ‘Dual Fuel’ discount?

Powershop do not offer a ‘Dual Fuel’ discount.

Will they offer to pay a customer’s exit fees when they join them?

Powershop will not pay any exit fees imposed by a customers previous energy supplier. Any such fees would remain the responsibility of the customer.

What happens if you move home whilst with them?

If you move home while you are a Powershop customer you can phone them and they will help you move your Powershop account from your existing home to your new home.

Do they offer any incentives for joining?

Powershop do not offer any specific incentives to encourage customers to switch to them.

How to contact Powershop Energy

Address: Quayside Tower, 9th Floor, 252 – 260 Broad Street, Birmingham, B1 2HF

You can contact Powershop Energy customer service by calling: 0808 256 6379

You can email them through contact form on website.

Opening hours:

Monday – Friday 8am – 8pm

Saturday – 9am to 1pm

Closed on Sundays and Bank holidays.




Switch to Powershop Energy

The easiest way to switch to Powershop Energy is through Energy Helpline’s comparison website here. This will allow you to check if Powershop Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

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