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ScottishPower Review Summary
Scottish Power is based in Glasgow, Scotland. They supply power to customers in Central and Southern Scotland, Merseyside, North Wales, and certain parts of Cheshire and Shropshire.
- Has heavily invested in UK wind farms
- Supports Cancer Research UK
- Wide range of tariffs
- Very bad online reviews at Trustpilot
- Poor customer service
- Confusing website
Who are ScottishPower?
Scottish Power is based in Glasgow, Scotland, although they are currently owned by Iberdrola, a Spanish utility company. They supply power to customers in Central and Southern Scotland, Merseyside, North Wales, and certain parts of Cheshire and Shropshire.
They have invested heavily in windfarms and currently have 40 UK-based windfarms. They are the UK’s largest generator of electricity from wind energy, generating more than 2,000MW.
In addition to supplying energy, Scottish Power also offers a range of insurance products via Domestic & General. These insurance products cover your boiler and central heating system. Some of the plans include a free annual boiler service.
Scottish Power has around five million customers and employs around ten thousand people.
Scottish Power lists 29 different fixed-rate tariffs on their website, although not all of those tariffs are available to new customers and some of them are not available online and need to be purchased via different sales channels.
These fixed-rate tariffs cover a range of fixed terms. Some of the tariffs do not have exit fees whereas some have a £30 per fuel exit fee.
Some of the fixed-rate tariffs offer a different price per unit of electricity depending on the time of day or day of the week. There are a variety of options that you can choose from depending on when you use electricity most.
Some of the fixed-rate tariffs support Cancer Research UK.
There are also two variable-rate tariffs and a ‘feed-in’ tariff.
Scottish Power only scored two out of five stars for value for money in a Which? survey.
As well as scoring badly for value for money in a recent Which? survey, Scottish Power scores badly in the other categories, only achieving an overall rating of 51% which puts them in joint 33rd place out of 35 energy suppliers.
Scottish Power only achieved two out of five stars in each of the categories other than the complaints handling category, and in that category, they only achieved three out of five stars.
Citizen’s Advice gave Scottish Power 3.1 out of five stars, placing them in 22nd place out of 41 energy suppliers. Scottish Power only achieved one out of five stars in the complaints handling category, although they achieved 4.5 out of stars for billing accuracy and five out of five stars for switches being completed on time.
Scottish Power scores incredibly badly on Trustpilot where they only achieve 1.1 out of five stars from around 5,500 reviews. 97% of the reviewers rated the company as poor or bad. The majority of TrustPilot complaints are about Scottish Power’s poor customer service.
Scottish Power has 40 windfarms that are capable of generating 2,000MW of power which means that they produce all of the electricity they supply.
This is unlike many of the other UK energy suppliers that claim to be supplying 100% renewable electricity but are doing that by buying electricity from non-renewable electricity generators and purchasing Renewable Energy Guarantees of Origin to “greenwash” that electricity.
Scottish Power boasts that in January 2019 they became the first UK energy supplier to supply 100% green electricity.
Scottish Power can be contacted by phone, although their call centre is not open at weekends. There is also a live chat feature on their website.
Citizen’s Advice claims that Scottish Power answers their phones in one minute and 52 seconds and scores them three out of five stars for their response time. Which? says that it takes 21 minutes and 42 seconds for Scottish Power to respond, though, although they say that Scottish Power respond to live chat requests in 50 seconds.
Less than half of the complaints made against Scottish Power are resolved within two days.
Scottish Power’s website contains a huge amount of information but it is very difficult to navigate. Most of the information requires you to search for it rather than simply click on obvious links.
There is an online account management feature that lets customers submit meter readings, view bills and make payments. There is also a live chat feature.
There is an app that is compatible with Android devices and Apple’s iOS devices. As well as letting customers manage their accounts it also lets their customers control smart home devices.
The app is rated four out of five stars at Apple’s App Store but only 2.9 out of five stars at the Google Play Store.
Scottish Power prefers its customers to pay by monthly direct debit. Paying by direct debit means that you pay less for your energy.
The direct debit amount is fixed, although the amount is reviewed on a regular basis to ensure that customers are paying the correct amount. Customers can also change the amount they pay each month using the online Direct Debit Manager tool.
Customers can also pay by cash or cheque at their bank, at a Post Office or at a PayPoint. They can also pay via bank transfer, or by using a credit or debit card either online, via the app or over the phone. Cheques can also be sent in the post.
Pre-payment customers need to top up their account at a PayPoint retailer, although if they have a smart meter they can top up online instead.
Scottish Power is rolling out smart meters to their customers but they do not insist that their customers use them. If you switch energy suppliers while you have a smart meter you may lose your smart meter’s functionality. If that happens, your smart meter will still operate as a conventional meter.
They also offer smart meters to pre-payment customers. Pre-payment customers with smart meters can top up their account balance online rather than having to go to a PayPoint to top up.
Does ScottishPower offer a recommend a friend referral scheme?
Scottish Power does not offer a friend referral scheme.
Do they work with pre-payment meters?
Scottish Power accepts pre-payment meters.
Do they accept E.ONomy 7?
Scottish Power accepts Economy 7. However, a number of people in the forums on the Scottish Power website have been having problems using Economy 7 with smart meters.
Are they signed up to the Warm Home Discount?
Scottish Power is signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Scottish Power is signed up to the Energy Switch Guarantee. According to Citizen’s Advice, 99.2% of switches are completed within 21 days.
Do they mention about the Priority Services Register?
Scottish Power operates a Priority Services Register to help their vulnerable customers. Eligible customers can sign up online or via the phone.
Do they offer a ‘Dual Fuel’ discount?
Scottish Power doesn’t offer a specific ‘Dual Fuel’ discount, but they do offer tariffs where the price customers pay is lower if the customer used Scottish Power to supply both types of fuel.
Will they offer to pay a customer’s exit fees when they join them?
Scottish Power will not pay any exit fees charged by a customer’s previous energy supplier if the customer switches before the end of their fixed-rate tariff with that previous supplier. Any fees that are charged would remain the responsibility of the customer.
What happens if you move home whilst with them?
If customers move home while they are Scottish Power customers, they will need to let Scottish Power know the date they are moving at least two days in advance. They will also need to provide an up-to-date meter reading and the existing and new addresses. The easiest way to do this is to do it via the Scottish Power website. Scottish Power customers can transfer their account to their new property if they want.
Do they offer any incentives for joining?
Scottish Power does not offer any specific incentives to join them.
How to contact ScottishPower
You can contact ScottishPower in a number of ways. Below as part of our ScottishPower review, we’ve detailed all their means of contact:
Customer Email: firstname.lastname@example.org
Telephone: 0800 027 0072
Office Hours: Monday to Friday, 8:30 am to 7 pm. Closed weekends
Office Address: 320 St Vincent Street, Glasgow G2 5AD
How do I switch to ScottishPower?
The easiest way to switch to ScottishPower is through a comparison website. This will allow you to check if ScottishPower is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.
If you are stuck on who to choose between Scottish Power and another supplier, we have created some guides highlighting the main differences between them and another supplier. See below: