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Simplicity Energy stopped trading on 27th January 2021. Existing customers were switched over to British Gas.
Simplicity Energy Review Summary
- Competitive pricing
- Excellent online reviews
- Support for smart meter users
- Confusing tariffs
- Website contains limited information
- No app
Who are Simplicity Energy?
Simplicity Energy are a relatively new energy supplier, having launched in 2017 before rebranding as Simplicity Energy in 2018.
They are based in Milton Keynes but supply energy throughout the UK. Their aim is to simplify energy supply.
Simplicity Energy claims that other energy suppliers “make their tariffs impossible to understand” and that they are different because they name their energy tariffs after seasonable fruit and vegetables instead.
In practice that makes Simplicity Energy’s tariffs more difficult to understand, because rather than naming their tariffs along the lines of “one-year fixed” they give them names like “2020Potato2” which don’t make it obvious what the tariffs are.
There are nine fixed-rate tariffs designed for people with different levels of energy usage. Each of those fixed-rate tariffs has a fixed term of 12 months an exit fee of £35 per fuel. There is also a variable-rate tariff with no exit fee.
There are no electric vehicle tariffs and Simplicity Energy do not offer a ‘feed-in’ tariff.
Simplicity Energy appear to be competitive on price, with many TrustPilot reviewers commenting on how happy they are with the amount that they are paying for their electricity and gas supply.
Simplicity Energy score well on TrustPilot, with 4.3 out of five stars. This puts them in 26th place out of 51 energy suppliers. 83% of the reviewers rated the company great or excellent with only 13% rating the company bad or poor.
Citzen’s Advice scores Simplicity Energy 3.6 out of five stars, placing them in 12th place out of 40 energy suppliers. Simplicity Energy scores particularly highly for their billing and their switching process.
Which? did not have enough data so they could not include Simplicity Energy in their most recent energy supplier survey.
Simplicity Energy have not published their fuel mix yet. The company make no claims about environmental friendliness on their website.
Simplicity Energy doesn’t have a live chat feature on its website but customers can message the company via its online portal.
The call centre is open until 8pm on weekdays which is longer than many energy suppliers’ call centres, and at just 36 seconds, calls are answered faster than average as well.
TrustPilot reviewers praise the customer service, although there are 23.7 complaints per 10,000 customers.
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Simplicity Energy’s website is well laid out, but it lacks information and there is no live chat feature.
There is an online portal that lets customers update their personal details, view their bills, submit meter readings and make payments. Customers can also use the online portal to message Simplicity Energy and a record of previous conversations is kept.
The company does not currently have an app.
Simplicity Energy insist that their customers pay monthly by direct debit. The first direct debit is taken five days after the switch has been completed.
To ensure that the correct amount is taken it is important that customers supply regular meter readings. (Customers with smart meters do not need to supply meter readings as the smart meters supply meter readings automatically.)
In addition to payment by direct debit, customers who are using more energy than usual can also make one-off payments by either credit or debit card. They can do this via the online portal or by phone.
Simplicity Energy do not accept pre-payment accounts.
Simplicity Energy offer smart meters to people switching although smart meters are not compulsory. They are currently rolling them out across the country.
If you are a smart meter user and you switch to Simplicity Energy your smart meter will lose some of its functionality and will not be able to submit meter readings until it is reprogrammed.
Do Simplicity Energy offer a recommend a friend referral scheme?
Simplicity Energy do not operate a friend referral scheme at the moment.
Do they work with pre-payment meters?
Simplicity Energy do not currently accept pre-payment meters although they plan to do so at some point in the future.
Do they accept Economy 7?
Simplicity Energy does not offer an Economy 7 tariff.
Are they signed up to the Warm Home Discount?
Simplicity are not signed up to the Warm Home Discount scheme.
Are they signed up to the Energy Switch Guarantee?
Simplicity Energy are not signed up to the Energy Switch Guarantee. However, according to Citizen’s Advice, 99.7% of switches take place within 21 days.
Do they mention about the Priority Services Register?
Simplicity Energy operate a Priority Services Register and there is a link to details from the home page on their website. Eligible customers can sign up by phone, email or post.
Do they offer a ‘Dual Fuel’ discount?
Simplicity Energy do not offer electricity or gas on their own. They offer ‘Dual Fuel’ supply only.
Will they offer to pay a customer’s exit fees when they join them?
If a customer’s previous energy supplier imposes an exit fee because that customer has switched before the end of their previous energy supply contract, those fees remain the responsibility of the customer and Simplicity will not pay them.
What happens if you move home whilst with them?
If you are moving home you can manage the process via Simplicity Energy’s website where there is a dedicated tool to make moving your energy supply easier.
Do they offer any incentives for joining?
Simplicity do not offer any specific incentives to encourage customers to switch their energy supply to them.
How to contact Simplicity Energy
Address: Exchange House, 494 Midsummer Boulevard, Milton Keynes, MK9 2EA
You can contact Simplicity Energy customer service by calling: 0800 368 9225
You can email them through: firstname.lastname@example.org
Opening hours: Monday – Friday 8am – 8pm. Saturdays, 8am to 5pm. Closed on Weekends and Bank holidays.
Switch to Simplicity Energy
The easiest way to switch to Simplicity Energy is through Energy Helpline’s comparison website here. This will allow you to check if Simplicity Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.