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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

SSE Review Summary

PROS:

  • Won five Uswitch awards in 2020
  • Living Wage Employer
  • Has been awarded the Fair Tax Mark

CONS:

  • Don’t currently supply 100% renewable energy, although they are investing heavily in renewables
  • More competitive pricing may be available from the OVO Group that SSE are now part of
  • Do not operate a friend referral scheme

Who are SSE?

SSE are headquartered in Perth, Scotland. They were formed in September 1998 when Scottish Hydro-Electric and Southern Electric merged. They are listed on the London Stock Exchange and are a FTSE100 constituent.

They have almost five million customers or around 12% of the UK market. They employ just over 20,000 people.

In 2013, SSE became the UK’s largest officially accredited Living Wage Employer. In 2014 they became the first FTSE100 company to be awarded the Fair Tax Mark for being fully transparent about their tax affairs.

In January 2020, SSE became part of the OVO Group. During this year they won five Uswitch awards.

What tariffs do SSE offer?

SSE offer three fixed-rate tariffs and one variable-rate tariff.

The fixed-rate tariffs have either a one- or two-year fixed-rate period and come with a smart meter included. One of the variable-rate tariffs comes bundled with a Smart Home Package which comprises a Nest Thermostat E and a Google Nest Mini.

In addition to these four tariffs, SSE also offer a tariff aimed at the drivers of electric vehicles. This one-year, fixed-rate tariff lets electric vehicle owners have 2,000kWh of electricity free of charge which they can use to charge their vehicle overnight. SSE claim this is the equivalent of 8,000 free miles.

The fixed-rate tariffs are not available to pre-payment customers. Pre-payment customers areonly able to access the variable-rate tariff. None of the tariffs have an exit fee, other than the tariff that is bundled with the Smart Home Package where there is an exit fee of £75 per fuel.

SSE also operate a ‘feed-in’ tariff for people who generate their own renewable energy.

How do SSE compare price?

In their recent energy supplier survey, Which? gave SSE three out of five stars for value for money.

However, since SSE became part of the OVO Group, cheaper tariffs may be available from OVO Energy, Boost or Spark Energy.

What do other SSE reviews say?

Citizen’s Advice give SSE an impressive 3.85 out of five stars, putting them in 5th place out of 40 energy suppliers. They scored SSE particularly well for complaints handling, billing and completing switches. However, Citizen’s Advice criticised SSE for taking longer than average to answer the phone.

Which? put SSE in joint 24th place out of 35 energy suppliers. Again, SSE’s complaints handling and general customer service were praised, although in other areas Which? thought that SSE was only average.

The reviewers at TrustPilot have had mixed experiences with the reviewers either loving SSE or hating them. 50% of the reviewers rate SSE at either good or excellent. However, 46% of the reviewers rate SSE as either poor or bad.

Interestingly, the TrustPilot reviewers who complain are complaining about failings in SSE’s customer service, whereas the reviewers who praise SSE praise them for excellent customer service.

How green is SSE’s energy?

Only 23% of SSE’s electricity comes from renewable sources. The majority (67%) comes from gas. 4% comes from coal and 4% comes from nuclear power.

However, SSE are investing heavily in renewable energy via their its subsidiary SSE Renewables which built and operates Meentycat wind farm. At 72MW, this wind farm is currently the largest wind farm in Ireland.

They also operate a ‘feed-in’ tariff for people who generate their own renewable energy and feed that energy into the National Grid, and they operate a tariff to encourage people to switch to electric vehicles.

What is SSE’s customer service like?

SSE are mostly praised for their customer service in online reviews, although, they are criticised for their customer service by half of the reviewers on TrustPilot.

Their average call wait time is around 50% longer than the average energy supplier call wait time, although they respond to live chat requests in around the same length of time as their competitors.

Their call centre opening hours are fairly standard, but unusually, they offer longer call centre opening hours for their pre-payment customers. Pre-payment customers can also access the SSE call centre on Sundays, an option which is not available to direct debit customers and customers who pay on receipt of a bill.

There are only 4.2 complaints per 10,000 customers according to Citizen’s Advice, which is considerably lower than other energy companies.

What is SSE’s website/app like?

The SSE website looks great and it’s easy to find the information that you need. It contains an online portal that lets you manage most aspects of your SSE account. However, there is no live chat feature.

There is also an app that works with both Android and Apple’s iOS devices. The app lets you perform the same transactions that you can perform via the online portal.

The SSE app scores an impressive 4.6 stars at Google’s Play Store and an even better 4.8 out of five stars.

What billing options are available?

SSE offer payment via monthly direct debit, either with a fixed monthly amount or a variable monthly amount based on your actual usage.

The fixed monthly amount is based on a customer’s estimated energy usage and is reviewed regularly. Customers can change the date on which the direct debit is taken online.

The variable direct debit option requires customers to submit regular meter readings, although customers with smart meters don’t have to do this as the smart meter will submit their meter readings for them automatically.

Customers can also pay by credit or debit card, bank transfer, cheque or cash.

Pre-payment customers can either top up at a PayPoint or, if they have a smart meter, they can top up online.

Do SSE offer smart meters?

All of SSE’s fixed-rate tariffs come with a free smart meter although the standard variable-rate tariff does not. You can switch to SSE if you already have a smart meter, although your smart meter may lose its smart functionality and only operate as a conventional meter.

Pre-payment customers on smart meters can top up their balance online rather than having to go to a PayPoint to top up their balance.

Do SSE offer a recommend a friend referral scheme?

SSE do not offer a friend referral scheme.

Below are a few quick questions you may need answers to along with our SSE review:

Do they work with pre-payment meters?

SSE accept pre-payment meters. In fact, their call centre is open longer for pre-payment customers.

Do they accept Economy 7?

SSE accept Economy 7.

Are they signed up to the Warm Home Discount?

SSE are signed up to the Warm Home Discount. You can register your interest in the scheme at their website.

Are they signed up to the Energy Switch Guarantee?

SSE are signed up to the Energy Switch Guarantee. According to Citizen’s Advice, 98.7% of switches are completed within 21 days.

Do they mention about the Priority Services Register?

SSE operate a Priority Services Register for their vulnerable customers.

Do they offer a ‘Dual Fuel’ discount?

SSE do not offer a ‘Dual Fuel’ discount. However, they offer discounted heating breakdown cover or broadband if you buy those from them as part of an energy supply bundle.

Will they offer to pay a customer’s exit fees when they join them?

SSE will not pay any exit fees charged by a customer’s previous energy supplier. Those fees will remain the responsibility of the customer.

What happens if you move home whilst with them?

If you move home while you are an SSE customer, you’ll need to give SSE the details online. You may also be able to set up a new SSE account for your new home at the same time.

Do they offer any incentives for joining? 

With one of SSE’s fixed-rate tariffs, customers get a free Smart Home Package which consists of a Google Nest Thermostat E and Google Nest Mini.

SSE also operate SSE Reward which gives their customers preferential access to events at SSE-sponsored venues, as well as access to exclusive SSE customer lounges at the venues and related prize draws.

How to contact SSE

You can contact SSE in a number of ways. Below as part of our SSE review we’ve detailed all their means of contact:

Customer Email: No email address listed

Telephone: 0345 070 7373

Office Hours: Monday to Friday, 8am to 6pm. Saturday, 9am to 2pm. Longer opening hours including Sundays for pre-payment customers

Office Address: Grampian House 200 Dunkeld Road Perth PH1 3GH

Website

Facebook

Twitter

How do I switch to SSE?

The easiest way to switch to SSE is through Energy Helpline’s comparison website here. This will allow you to check if SSE is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

8.4 Total Score
SSE Review

SSE are headquartered in Perth, Scotland. They were formed in September 1998 when Scottish Hydro-Electric and Southern Electric merged.

Price
8
Tariffs
9
Customer Service
9.2
Reviews
8.8
Billing
8
Extras
8
PROS
  • Won five Uswitch awards in 2020
  • Living Wage Employer
  • Has been awarded the Fair Tax Mark
CONS
  • Don’t currently supply 100% renewable energy, although they are investing heavily in renewables
  • More competitive pricing may be available from the OVO Group that SSE are now part of
  • Do not operate a friend referral scheme
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