At a Glance
Utility Warehouse (UW) offers a unique proposition in the UK energy market: bundle your energy with other services like broadband, mobile, and insurance to unlock savings.
This model can simplify your household bills and potentially lower your energy costs compared to the price cap.
However, its customer service scores are decidedly average, placing it 9th in the Citizens Advice rankings for Jan-Mar 2025.
Furthermore, with a fuel mix containing 0% renewable energy on its standard tariffs, it is not a choice for those prioritising green credentials.
UW is best for households looking for the convenience of a single bill who are willing to commit to multiple services.
Who are Utility Warehouse?
Founded in 1996, Utility Warehouse is a British multi-utility supplier, providing over one million UK homes with energy, broadband, mobile, and insurance services.
The company, part of Telecom Plus, operates a unique business model.
It doesn’t use traditional advertising, instead relying on a network of authorised “Partners” who recommend its services through word-of-mouth, earning commission on new customers they sign up.
This approach focuses on offering discounts and a single monthly bill to customers who take multiple services.
What tariffs do Utility Warehouse offer?
Utility Warehouse’s energy tariffs are structured to reward customers who also take out their other services.
To get the best rates, you typically need to be a “Double Gold” customer, which means taking energy plus two or more other services (e.g., broadband and mobile).
Their main offerings include:
- Fixed Tariffs: These lock in your unit rates for a set period, offering protection against price rises. Their fixed deals, such as the ‘UW Fixed Saver’, require you to take other UW services and come with exit fees if you leave early.
- Variable Tariffs: These tariffs follow the Ofgem energy price cap. The rate you pay can rise or fall every three months. UW’s variable tariffs are tiered, with the cheapest rates reserved for customers who bundle more services.
There are no specific tariffs for electric vehicle (EV) owners, though all tariffs are available in an Economy 7 version for those with dual-rate meters.
How do Utility Warehouse compare on price?
The table below shows estimates for Utility Warehouse’s tariffs based on a typical UK household.
These figures are for illustrative purposes only.
Your actual costs will depend on your usage, where you live, and when you sign up.
Estimates valid as of September 2025.
| Tariff Name | Tariff Type | Cost per Month | Cost per Year | Early Exit Fee |
| UW Fixed Saver 59 | Fixed | £133 | £1,594 | £150 (Dual Fuel) |
| UW Fixed 59 | Fixed | £133 | £1,600 | £150 (Dual Fuel) |
| Double Gold | Variable | £142 | £1,699 | £0 |
| Gold | Variable | £144 | £1,729 | £0 |
| Value (Price Cap) | Variable | £146 | £1,748 | £0 |
What do other Utility Warehouse energy reviews say?
Utility Warehouse receives mixed to positive reviews from customers and independent bodies.
On Trustpilot, it holds a ‘Great’ rating of 4.3 out of 5 stars from over 65,000 reviews.
Many positive reviews praise the convenience of the single bill and the helpfulness of their individual UW Partner.
Negative reviews often cite issues with billing accuracy and difficulties resolving complex problems through the main customer service channels.
In the 2024 Which? energy survey, Utility Warehouse performed well, ranking joint 2nd out of 18 suppliers with a total score of 73%.
The latest data from Citizens Advice (Jan-Mar 2025) places Utility Warehouse 9th overall, with a rating of 3.2 out of 5 stars.
How green is Utility Warehouse’s energy?
Utility Warehouse is not a green energy supplier.
According to its latest fuel mix disclosure, its electricity comes from the following sources:
- Fossil Fuels: 83%
- Nuclear: 11%
- Renewable: 0%
- Other: 7%
This means that if you are on a standard tariff, none of your electricity comes from renewable sources like wind, solar, or hydro.
The company does state it offers a ‘Green’ tariff option, where it matches your usage by purchasing 100% renewable electricity, but this is not its default offering.
What is Utility Warehouse’s customer service like?
According to the latest Citizens Advice data for January to March 2025, Utility Warehouse’s performance is average.
The supplier received 27.4 complaints per 10,000 customers, which is higher than many rivals.
However, their contact centre performance is more positive.
The average call wait time is a respectable 2 minutes and 49 seconds, and 89.4% of customer emails receive a response within two days.
To see how Utility Warehouse compares with another supplier like Octopus in terms of customer service and other areas, check out our Octopus vs Utility Warehouse article.
What is Utility Warehouse’s website/app like?
The Utility Warehouse website contains detailed information but can be difficult to navigate.
Key functions like submitting meter readings and viewing bills are available through the customer account portal.
The mobile app, ‘UW’, is a significant improvement and is highly rated by users.
It allows you to manage all your UW services in one place, view bills, submit meter readings, and access the cashback card features.
Current ratings are:
4.8 out of 5 stars on the Apple App Store.
4.6 out of 5 stars on the Google Play Store.
What billing options are available?
Utility Warehouse offers a range of payment options to suit different needs.
The most common method is monthly Direct Debit, which is required for the cheapest tariffs.
Customers can also pay by credit/debit card, bank transfer, or cheque.
For those who prefer to pay for energy as they use it, prepayment meters are supported.
However, even with a smart prepayment meter, top-ups must be made in person at a PayPoint retailer, as online top-ups are not currently offered.
Do Utility Warehouse offer a recommend a friend referral scheme?
Yes, Utility Warehouse has a referral scheme.
If you are a customer and you refer a friend who signs up for one or more services, you can receive up to a £50 shopping voucher for retailers like M&S and Sainsbury’s.
The scheme is primarily managed through their network of Partners.
Does Martin Lewis Actually Recommend Utility Warehouse?
Short answer: no – there’s no blanket “Martin-Lewis stamp of approval”.
What Martin and the MoneySavingExpert (MSE) team do is analyse UW’s tariffs when they look competitive, spell out the pros and cons, and leave you to crunch the numbers. Their latest guide opens with a clear disclaimer that the write-up isn’t a recommendation, merely a review.
Key points at a glance
| What to know | Why it matters |
|---|---|
| Price – UW’s “Fixed Saver 49” and “Fixed 49” one-year deals are currently 10–13 % below the April–June 2025 Energy Price Cap. | On the face of it, that beats anything else you can switch to right now. |
| Bundling requirement – To unlock those low rates you must also take at least one (often two) of UW’s other products (broadband, SIM-only mobile or insurance) for the entire term. | Those add-ons can cost more than standalone best-buys, so the headline saving may vanish for lighter energy users. |
| Early-exit fees – £150 for dual-fuel (or £75 electricity-only). | You’ll pay to leave if wholesale prices tumble and cheaper fixes appear. |
| Sales model – UW is marketed by commission-earning “partners”. | Some third-party claims can be over-enthusiastic; treat the sales patter with scepticism. |
| Customer service record – Mid-table for complaints; fined in 2020 for overcharging. | Not a red flag, but worth noting before you sign up. |
Pros & Cons
Who is Utility Warehouse good for?
- Households that want the simplicity of a single bill for multiple utilities.
- People who can maximise savings by bundling energy with broadband, mobile, and/or insurance.
- Customers who value having a personal contact (their UW Partner) for queries.
Who might Utility Warehouse not suit?
- Anyone looking for a 100% renewable energy tariff as standard.
- Customers who only want an energy-only deal, as the best prices are reserved for bundles.
- People who prefer to manage their account entirely via live chat, as this feature is not available.
- Those who want to avoid potentially high early exit fees (£150 on fixed deals).
How does Utility Warehouse compare to other suppliers?
Utility Warehouse vs. Octopus Energy
Octopus Energy consistently tops customer service league tables, ranking #1 in the 2024 Which? survey and providing 100% renewable electricity as standard. Their pricing is transparent and they do not charge exit fees on their standard tariffs.
Utility Warehouse competes on convenience and bundling. While its customer service is not market-leading, it can offer cheaper energy rates than the price cap if you are willing to take on its other services. Their green credentials are significantly weaker than those of Octopus.
Our Verdict
Utility Warehouse presents a compelling offer for a specific type of customer: the “bundler”.
If you are frustrated with managing multiple bills and want the simplicity of one monthly payment for all your household utilities, UW is one of the few providers that can deliver this.
Their best-buy fixed tariffs can offer significant savings against the price cap, provided you are happy to commit to their broadband, mobile or insurance products too.
However, if your priority is outstanding customer service or green energy, you will be better served by rivals like Octopus Energy.
Ultimately, whether UW is right for you requires some arithmetic.
You must weigh the headline energy saving against the true cost and quality of the services you are required to take alongside it.
Frequently Asked Questions (FAQ)
Below are a few quick questions you may need answers to, along with our Utility Warehouse Energy review:
Can I get just energy from Utility Warehouse?
Yes, you can sign up for an energy-only plan, but you will not get access to their cheapest rates. The biggest discounts are reserved for customers who bundle energy with at least two other UW services.
Is Utility Warehouse a pyramid scheme?
No, Utility Warehouse is not a pyramid scheme. It is a legitimate multi-level marketing (MLM) company that uses a network of independent distributors (Partners) to sell its services. It has been trading on the London Stock Exchange since 2002.
How does the Utility Warehouse Cashback card work?
The UW Cashback Card is a prepaid debit card that allows you to earn cashback when you shop at participating retailers, both in-store and online. The cashback you earn (typically 1% to 10%) is then automatically deducted from your monthly UW bill.
Does Martin Lewis recommend Utility Warehouse?
Martin Lewis and MoneySavingExpert do not recommend any single supplier. They review Utility Warehouse’s tariffs when they are competitive and advise consumers to calculate the total cost, including the other bundled services, to see if it represents a true saving for their individual circumstances.
Are Utility Warehouse’s fixed tariffs cheaper than the price cap?
Their ‘Fixed Saver’ tariffs are often priced below the Ofgem energy price cap. However, to access these, you must bundle other services, the cost of which could offset the energy saving. You must also commit to a contract and pay an exit fee if you leave early.
Is it difficult to leave Utility Warehouse?
If you are on a variable tariff, you can leave at any time without penalty. If you are on a fixed tariff, you will likely be charged an exit fee of £75 per fuel (£150 for a dual fuel contract) if you leave before the end date.
Does Utility Warehouse support smart meters?
Yes, Utility Warehouse installs and supports smart meters for both credit and prepayment customers. They will install them free of charge. However, if you switch to them with a first-generation (SMETS1) meter, it may lose its ‘smart’ functionality.
How to contact Utility Warehouse Energy
Address: 508 Edgware Road, The Hyde, London, NW9 5AB
You can contact Utility Warehouse Energy customer service by calling: 0333 777 0 777
You can email them through their website contact form.
Opening hours:
Mon-Fri 8:30am – 5pm, Sat 9am – 4:30pm. Closed on Sundays and Bank holidays.
Switch to Utility Warehouse
The easiest way to switch to Utility Warehouse is through a comparison website. This will allow you to check if Utility Warehouse is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.
I’m not sure how long ago this review was written, but there are a few problems with some of the information.
The company has been going since 1996, not 2013, and Regarding the Exit Fees, Utility warehouse do in fact offer £200 towards a new customers exit fees when they move away from their old provider.
I have waited twelve months for UW Club to replace a faulty economy 7 meter
Is there another supplier who could accomplish this.Repeated phone calls have failed to elicit and service as meters are never “in stock”