Yorkshire Energy Review Summary
- 100% Renewable electricity
- Competitive pricing
- Economy 7 tariffs available
- Smart meters not currently available
- Not signed up to the Warm Home Discount
- Direct debit payment only
Who are Yorkshire Energy?
Yorkshire Energy are a small, Leeds-based energy supplier. Although the company is relatively new having only formed in 2018, the team have many years of experience in the energy sector.
They try to keep things simple and keep their costs low so they can provide a no-nonsense, competitively priced service to their customers.
Yorkshire Energy offer just two tariffs.
The first is a fixed-rate tariff that it fixed until May 2021. This tariff is available to customers with standard meters or Economy 7 meters. There is a £30 exit fee per fuel.
The second tariff is a variable-rate tariff. Again, this tariff is available to customers with standard meters or Economy 7 meters. The variable-rate tariff has no exit fee.
There are no tariffs specifically designed for electric vehicle users and Yorkshire Energy are not licensed to provide ‘feed-in’ tariffs currently.
Yorkshire Energy keep their prices low by keeping their costs down. Their fixed-rate tariff in particular is one of the most competitive tariffs in the market.
Yorkshire Energy score 3.8 out of five stars on TrustPilot with 69% of the reviewers rating them as excellent. The customer service and low prices are the main things being praised.
Citizen’s Advice gives Yorkshire Energy 3.15 our of five stars, ranking them 22nd out of 40 energy companies. Which? did not have sufficient data to rate Yorkshire Energy in its latest energy supplier survey.
Yorkshire Energy’s electricity comes from 100% renewable sources and comes with a Renewable Electricity Guarantee of Origin.
Yorkshire Energy are contactable by phone or email. According to Citizen’s Advice they answer phone calls in around three minutes. There is no live chat facility on their website.
There are 54.8 complaints per 10,000 customers and this is a relatively high figure. However, their customer service is praised by the majority of the reviewers on TrustPilot.
Yorkshire Energy’s website is functional. There are no gimmicks and the use of images is kept to a minimum. It simply provides the information that their customers will need, and that information is relatively easy to find.
There is an online portal that lets customers view their account information, submit their meter readings and monitor their energy usage.
Yorkshire Energy’s website does not have a live chat feature and Yorkshire Energy do not have an app.
Yorkshire Energy take payment via monthly direct debit. The payments are based on your previous 12 months usage, divided by twelve.
You can change the amount of your monthly direct debit if you provide meter readings. There must be two meter readings at least two weeks apart if you want the amount of your monthly direct debit to be reviewed.
Payment by cash, cheque and credit or debit card is not possible.
Yorkshire Energy do not issue paper bills. All billing is electronical.
Yorkshire Energy do not currently offer smart meters but say that when they are ready to start rolling them out they will contact their customers and at that point, smart meters will be offered for no extra charge.
You can switch your energy supply to Yorkshire Energy if you currently have a smart meter, but your smart meter will lose its smart functionality and you will have to submit meter readings manually. If you do this you should take the readings from the meter rather than the In-Home Display and the In-Home Display may be reading incorrectly.
Do Yorkshire Energy offer a recommend a friend referral scheme?
Yorkshire Energy do not operate a friend referral scheme at the moment.
Do they work with pre-payment meters?
Yorkshire Energy do not currently accept pre-payment meters although they are planning to do so in the future. They suggest that pre-payment customers could switch if they swapped their pre-payment meter to a credit meter with their existing energy supplier before switching.
Do they accept Economy 7?
Yorkshire Energy accept Economy 7 customers.
Are they signed up to the Warm Home Discount?
Yorkshire Energy are not signed up to the Warm Home Discount.
Are they signed up to the Energy Switch Guarantee?
Yorkshire Energy are signed up to the Energy Switch Guarantee. According to Citizen’s Advice, 98% of switches take place within 21 days.
Do they mention about the Priority Services Register?
Yorkshire Energy operate a priority Services Register, but they make no mention of it on their website and there are no instructions to tell people how they can add themselves to the register.
Do they offer a ‘Dual Fuel’ discount?
Yorkshire Energy do not offer a ‘Dual Fuel’ discount.
Will they offer to pay a customer’s exit fees when they join them?
Yorkshire Energy will not pay any exit fees that have been charged by a previous customer’s energy supplier when a customer switches to them. Any such fees remain the responsibility of the customer.
What happens if you move home whilst with them?
If you move home while you are a Yorkshire Energy customer you will need to provide a closing meter reading when you leave your current home and an opening meter reading when you move into your new home. This can be done by phone.
The advice on the Yorkshire Energy website is confusing, though, and it refers to suppliers other than Yorkshire Energy and does not actually tell you what to do if you are a Yorkshire Energy customer.
Do they offer any incentives for joining?
Yorkshire Energy do not offer any specific incentives to encourage people to switch their energy supply to them.
How to contact Yorkshire Energy
Address: 46 The Calls, Leeds, LS2 7EY
You can contact Yorkshire Energy customer service by calling: 0113 451 0700
You can email them through: firstname.lastname@example.org
Monday – Friday 9am – 5pm
Closed on Weekends and Bank holidays.
Switch to Yorkshire Energy
The easiest way to switch to Yorkshire Energy is through Energy Helpline’s comparison website here. This will allow you to check if Yorkshire Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.