Yorkshire Energy Review

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Tariffs | Price | Customer Service | Reviews | App/Website | Fuel Mix | Billing | Smart Meters | FAQs

Yorkshire Energy Review Sumamary

PROS:

  • 100% Renewable electricity
  • Competitive pricing
  • Economy 7 tariffs available

CONS:

Who are Yorkshire Energy?

Yorkshire Energy are a small, Leeds-based energy supplier. Although the company is relatively new having only formed in 2018, the team have many years of experience in the energy sector.

They try to keep things simple and keep their costs low so they can provide a no-nonsense, competitively priced service to their customers.

What tariffs do Yorkshire Energy offer?

Yorkshire Energy offer just two tariffs.

The first is a regularly updated fixed tariff which is available to customers with standard or Economy 7 meters. As Yorkshire Energy buy their energy in advance, fixed tariffs may include exit fees of £30 per fuel.

The second is the standard variable tariff (SVT) which is also available to customers with standard or Economy 7 meters. As the rates of the SVT can fluctuate due to changes in the energy market, this tariff has no exit fees.

There are no tariffs specifically designed for electric vehicle users and Yorkshire Energy are not licensed to provide ‘feed-in’ tariffs currently.

How do Yorkshire Energy compare on price?

Yorkshire Energy keep their prices low by keeping their costs down. Their fixed-rate tariff in particular is one of the most competitive tariffs in the market.

What do other Yorkshire Energy reviews say?

Yorkshire Energy score 4.1 out of five stars on Trustpilot with 68% of the reviewers rating them as excellent. They are praised most often on their competitive prices, customer service standard and online customer portal.

Citizen’s Advice gives Yorkshire Energy 2.75 out of five stars, ranking them 28th out of 41 energy companies in their Jan-Mar 2020 review. Which? did not have sufficient data to rate Yorkshire Energy in its latest energy supplier survey.

How green is Yorkshire’s energy?

Yorkshire Energy are a 100% green electricity supplier through the REGOs scheme as, for every KWh of electricity their customers use, they buy the same amount of electricity from renewable sources.

What is Yorkshire Energy’s customer service like?

Yorkshire Energy are contactable by phone or email. According to Citizen’s Advice they answer phone calls in around 8 minutes. There is no live chat facility on their website but they are contactable via their social media platforms Facebook and Twitter.

There are 36.6 complaints to third parties per 10,000 customers and this is a relatively high figure. However, their customer service is praised by the majority of the reviewers on TrustPilot.

What is Yorkshire Energy’s website/app like?

Yorkshire Energy’s website is functional. There are no gimmicks and the use of images is kept to a minimum. It simply provides the information that their customers will need, and that information is relatively easy to find.

The online portal lets customers view their account information, submit their meter readings, monitor their energy usage and make a one-off payment to top up account balance. They hope to offer an app in the near future.

Yorkshire Energy’s website does not currently have a live chat feature but there is a support widget on the website which aims to find relevant articles to support your query.

What billing options are available?

Yorkshire Energy take payment via monthly direct debit. The payments are based on your previous 12 months usage, divided by twelve.

You can change the amount of your monthly direct debit if you provide meter readings. There must be two meter readings at least two weeks apart if you want the amount of your monthly direct debit to be reviewed.

They also have a one-off payment facility which allows you to top up your balance via credit or debit card.

Payment by cash or cheque is not possible.

Yorkshire Energy do not issue paper bills. All billing is electronical.

Do Yorkshire Energy offer smart meters?

Like many suppliers, Yorkshire Energy’s smart meter roll out was delayed due to COVID-19. They are currently working to get everything in place for their testing phase with the aim to roll out SMETS2 meters to their customers shortly after. They will update their customers when they are commencing their roll out.

You can switch your energy supply to Yorkshire Energy if you currently have a smart meter, but your smart meter will lose its smart functionality and you will have to submit meter readings manually. If you do this you should take the readings from the meter rather than the In-Home Display and the In-Home Display may be reading incorrectly. Part of Yorkshire Energy’s smart meter roll out will be to get the smart functionality back of existing smart meters on supply with them.

Do Yorkshire Energy offer a recommend a friend referral scheme?

Yorkshire Energy do not operate a friend referral scheme at the moment.

Below are a few quick questions you may need answers to along with our Yorkshire Energy review:

Do they work with pre-payment meters?

Yorkshire Energy do not currently support pre-payment meters but they hope to with their smart meter roll out. They suggest pre-payment customers eager to switch get in touch with their current supplier about replacing their pre-payment meter with a standard meter prior to switching.

Do they accept Economy 7?

Yorkshire Energy accept Economy 7 customers.

Are they signed up to the Warm Home Discount?

Yorkshire Energy are not signed up to the Warm Home Discount.

Are they signed up to the Energy Switch Guarantee?

Yorkshire Energy are signed up to the Energy Switch Guarantee. According to Citizen’s Advice, 98% of switches take place within 21 days.

Do they mention about the Priority Services Register?

Yorkshire Energy operate a Priority Services Register. Further details about this and how to sign up can be found on their Support page.

Do they offer a ‘Dual Fuel’ discount?

Yorkshire Energy have offered a ‘Dual Fuel’ discount before but this is not a continuous offer. Yorkshire Energy do not currently offer this discount.

Will they offer to pay a customer’s exit fees when they join them?

Yorkshire Energy will not pay any exit fees that have been charged by a previous customer’s energy supplier when a customer switches to them. Any such fees remain the responsibility of the customer.

What happens if you move home whilst with them?

If you move home while you are a Yorkshire Energy customer and wish to be supplied by them in your new property, you will need to provide a closing meter reading on the day you leave your current home and an opening meter reading when you move into your new home. This can be done by phone – just give them a call when you know your move date.

Do they offer any incentives for joining?

Yorkshire Energy do not offer any specific incentives to encourage people to switch their energy supply to them but this is something they are looking into.

How to contact Yorkshire Energy

Address: 46 The Calls, Leeds, LS2 7EY

You can contact Yorkshire Energy customer service by calling: 0113 451 0700

You can email them through: help@ye.co.uk

They are also contactable via their social media platforms.

Opening hours:

Monday – Friday 9am – 5pm

Closed on Weekends and Bank holidays.

Facebook

Twitter

Website

Switch to Yorkshire Energy

The easiest way to switch to Yorkshire Energy is through Energy Helpline’s comparison website here. This will allow you to check if Yorkshire Energy is one of the cheapest suppliers for you (tariffs vary based on your area) and will allow you to quickly and easily switch to them.

7.4 Total Score
Yorkshire Energy Review

Yorkshire Energy are a small, Leeds-based energy supplier. Although the company is relatively new having only formed in 2018, the team have many years of experience in the energy sector.They try to keep things simple and keep their costs low so they can provide a no-nonsense, competitively priced service to their customers.

Price
10
Tariffs
6
Customer Service
8.4
Reviews
8.8
Billing
6
Extras
5
PROS
  • 100% Renewable electricity
  • Competitive pricing
  • Economy 7 tariffs available
CONS
  • Smart meters not currently available
User Rating: 4 (2 votes)

Our objective is simple, to provide you with the information to help give you confidence when switching to a new energy supplier.

2 Comments
  1. Have been with Yorkshire Energy, for 2 years now. Have no complaints, read the meters every month, as requested and have saved a lot on my bills re previous supplier, First Utility. Use 12 month contract, as found with others that fixed price over longer periods, result in higher over all charge.

  2. AVOID

    I signed up for their 18 month fixed tariff, the other half brought a hot tub with covid19 as spending more time at home and realised I was going to have an increase in my electric consumption.

    I tried calling but call centres still not working so I emailed Yorkshire Energy asking if it would be okay to switch tariff to another tariff they offer with a better electric kwh rate.

    They advised they would change me the £60 early leaving fee if I done this. Even though I would remain a customer.

    I am leaving as I still have 12 months to go and worked out that changing will save me more than the £60 leaving.

    I will never go back to this company.

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