Lasted Updated: 18th November 2023
We look at the price, tariffs, how their customers rate them, their green credentials and more to see how they measure up where it matters:
Who is Scottish Power?
Base in Scotland but owned by Spanish utility company Iberdrola, Scottish Power are one of the UK’s big six energy suppliers. They have over 5 million customers, and that must mean they are doing something right.
However, they do not cover the whole of the UK. Only customers in Central and Southern Scotland, Merseyside, North Wales, and certain parts of Cheshire and Shropshire can choose Scottish Power as their energy provider.
Who are Octopus Energy?
Although not one of the UK’s biggest suppliers, Octopus Energy now also has around 5 million customers, considering they have only been around since 2016, that’s pretty impressive.
It invests heavily in renewable energy and focuses on supplying its customers with renewable energy at a fair price.
Octopus has also taken on customers of suppliers that have recently collapsed including Bulb, Avro Energy, Engie, Flow Energy, GB Energy Supply, Gen4U and Iresa.
Octopus Energy vs Scottish Power: What’s the difference in price?
We compared these two suppliers with a head-to-head comparison to see who offers the best value for money across all tariffs. For each comparison, we used the following details:
- Dual Fuel supply
- Standard Meter
- Medium usage (3-bedroom house with four occupants)
- 2900 kWh of electricity and 12000 kWh of gas
- Postcode in East Midlands
Here is how they measured up:
Scottish Power offered us two tariffs on their website. It also states that others are available through other websites:
|Tariff Name||Tariff Description||Monthly Cost|
|Standard Variable||No tariff end date and prices can go up or down||£156.74|
|1-Year Flexi Price Tariff||This is a 12-month fixed 12-month fixed tariff with an exit fee of £100.||£168.92|
We consulted the Octopus Energy website to obtain a quote. We used the same parameters to obtain a price from Octopus Energy. Here are the prices they offered:
|Tariff Name||Tariff Description||Monthly Cost|
|Tracker Tariff||Smart tariff where prices change daily. No contract. No exit fees.*||£92.99|
|Flexible Octopus||Flexible tariff where prices go up and down with the market. No contract.||£155.47|
|Loyal Octopus 12M Fixed September 2023||12-month, fixed rate contract. £75 exit fee per fuel.**||£155.47|
Octopus vs Scottish Power: What’s the difference in tariff options?
Here we compare the tariffs which Octopus and Scottish Power offer their newest customers.
Firstly, let us look at Scottish Power’s options:
Standard Variable Tariff
– Your prices could go up or down over time
– No Tariff End Date
– Not 100% green electricity
1 Year Flexi Price Tariff
– Support Cancer Research UK (more info here)
– 100% green electricity
– £100 exit fee per fuel
At this time, Octopus is just offering three tariffs:
– Offers 100% renewable electricity
– No exit fees
Loyal Octopus 12M Fixed September 2023
– Exit fees of £75 per fuel
– Only available to existing customers
– No exit fees
– Only available with a smart meter
– Not available on signing up – see below for more details
– Unit rate is capped at 100p/kWh for electricity and 30p/kWh for gas (including VAT)
However, in our opinion, Octopus came out just ahead. They offer 100% renewable electricity on both their tariffs, have lower exit fees on their fixed tariff and offer their innovative Tracker tariff as an additional option.
Octopus vs Scottish Power: Who offers the greenest energy?
Renewable energy and being sustainable are integral to the tariffs these two energy suppliers offer. We compared their green credentials to see where they really stand on green energy:
Scottish Power only generates renewable electricity, which their own UK-based wind farms make. So, although they are rightly proud that they generate 100% of their green energy, they do not need to rely on the purchase of REGO certificates to meet their demand for green electricity.
In 2019 they announced they are the UK’s first supplier to generate 100% green energy.
While Scottish Power is indeed incredibly Green, Octopus is also contributing a lot to renewable energy generation. They generate 40% of the UK’s demand for green electricity using their own wind farms.
On their Super green tariff, they also offset 100% of the carbon emissions generated through their partnership with RenewableWorld to back sustainability projects around the world.
Octopus Energy vs Scottish Power: Who has better customer reviews?
We checked out how both Octopus Energy and Scottish Power measure up on Trustpilot to see how their customers rate their supply and the interactions they have with each energy supplier.
We choose Trustpilot reviews as it’s the most popular review platform that gives a complete picture of how real customers view organisations.
Here is what we found:
- Scottish Power scores 4.0 out of 5 based on over 56,000 reviews (source)
- Octopus score 4.8 out of 5 based on over 191,000 reviews (source)
29% of Scottish Power customers gave them a bad rating on Trustpilot. From reading the reviews, when a customer has a problem with their supply, their switch or makes a complaint, it takes far too long to resolve. In fact, when they receive a 5-star review it’s to compliment an advisor that has gone above and beyond and not Scottish Powers Service which seems to be poor according to their customers using Trustpilot.
Octopus come off much better when being reviewed by their customers. With 89% of their customers giving them a 5-star excellent rating. Most customers state they always receive friendly service and their queries are quickly resolved.
Both companies respond to customer reviews, both good and bad.
Octopus Energy vs Scottish Power: Who has the better website and app?
We reviewed both supplier’s websites to see how they compared:
Scottish Power’s website allows customers to submit meter readings, view their bills and make payments. There is also a live chat feature.
There is a lot of information on the Scottish Powers website, however, finding what you want isn’t simple and a search feature would help here.
Scottish Power also has an app that their customers can use to manage their account. It has an AppStore rating of 4.7 out of 5 which is quite impressive.
By comparison, Octopus Energy has an easy-to-navigate website. You can log in as a customer and submit meter readings, check your bill and update your information.
Octopus also have an app which can be downloaded and allows customers to manage their account. It has a similar score, although slightly higher, of 4.8 out of 5.
Octopus vs Scottish Power: Who has the better customer service?
On the Citizens Advice website, you can review how energy suppliers perform in key areas that impact the level of customer satisfaction and their customer’s experience.
We believe they offer an unbiased view based purely on facts obtained from Ofgem and the suppliers directly.
|Average call centre wait time||03:44||01:59|
|Emails responded to with 2 days||56.8%||97.7%|
|% customers with an accurate bill||97.8%||98.8%|
|Switches completed < 15 days||98.1%||100%|
|Opening hours||9 am – 5 pm (4 pm Friday)||Mon to Sat 9 am – 5 pm.|
|Contact via Phone||Yes||Yes|
|Contact via Email||Yes||Yes|
|Contact via Webchat||No||Yes|
However, Scottish Power clearly is performing better based on the stats above. Scottish Power wins when it comes to customer service.
Octopus Energy vs Scottish Power: Who has fewer complaints?
We look at the complaint data for both companies. Both companies publish complaints data on their own websites for the latest quarter. We have summarised the data in the below table. This is for Q4 2022:
|Octopus Energy||Scottish Power|
|Complaints per 100,000 customers||1,126||1,565|
|Resolved next working day||71%||54%|
|Resolved in 8 weeks||90%||81%|
Octopus Energy vs Scottish Power: What are the main differences between the two?
Scottish Power is one of the big six energy suppliers. Octopus is a reasonably new player in the energy market that has quickly built a solid customer base and proved they are as good as the energy giants across the field in this comparison. Here’s how they each performed:
|Tariff Options||When it came to tariff choices, Octopus took the lead here.||Octopus|
|Price||When it comes to price, Octopus wins this round by being cheaper for everything on offer.||Octopus|
|Greenest Energy||Who is the greenest? Octopus took the prize for its green energy efforts.||Octopus|
|Customer Reviews||Octopus outshone Scottish Power when it came to customer reviews.||Octopus|
|Website/App||This round was a draw, with both having similarly rated offerings.||Draw|
|Customer Service||When it came to customer service, Scottish Power came out just ahead.||Scottish Power|
|Complaints||In the case of complaints, Octopus were the clear winner with fewer complaints, and they are better at resolving them.||Octopus|
Is Octopus Energy better than Scottish Power?
When comparing these two head-to-head, Octopus is the clear winner. They offer great value for money, greener energy, and they keep their customers happy.