E Energy Review (August 2026)
Overview
E Energy has quick response times and no exit fees, but mixed service results and a lack of pricing data make it hard to recommend.
Who are E Energy?
Set up in 2014, E Energy (also known as E Gas and Electricity) is a privately owned domestic energy supplier based in Birmingham. It is one of the UK's smaller domestic energy suppliers, focusing mainly on the pay-as-you-go and smart meter market.
What sets E Energy apart is its approach to smart prepayment meters. The supplier does not charge a daily standing charge on days when a smart meter customer uses no gas or electricity. It also operates a strict no-exit-fee policy across its main tariffs, meaning customers can switch away at any time. Customers can manage their accounts and top up through the MySmartE app or contact the UK-based call centre. Despite having its Trustpilot rating removed in 2026 due to fake reviews, the company was named a Which? Recommended Provider in the same year.
Products & services
- Pay-as-you-go energy
- standard and smart prepayment tariffs
- Credit meter energy
- standard variable tariffs for traditional meters
- MySmartE app
- account management and top-ups for smart meter customers
Awards & recognition
- ✓Which? Recommended Provider — 2026 / Which?
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Prices
| Metric | E Energy |
|---|---|
| Tariff count | 0 |
| Fixed tariffs available | 0 |
| Variable tariffs available | 0 |
Current pricing data for E Energy is unavailable in our comparison. The provider structures its plans around prepayment and smart meter functionality, catering to users who prefer to monitor or top up their usage as they go.
A notable feature of the supplier's main tariffs is the absence of exit fees, allowing households to switch away without financial penalty. Additionally, smart meter users do not pay a daily standing charge on days when no gas or electricity is consumed.
Tariff Details
This supplier's full tariff range
E Energy offers a small range of tariffs aimed mainly at pay-as-you-go and smart meter customers. Its deals focus on flexibility, with options for both traditional credit meters and prepayment setups.
Customer Reviews
E Energy's Trustpilot score is currently unavailable following a recent removal. Based on its 2,214 historical reviews, 81% of users awarded five stars, while 14% gave one star. Positive feedback frequently highlights helpful support staff, though critical comments point to aggressive sales tactics and unauthorised service changes. Recurring topics include digital account management, issue resolution, and general communication.
The provider performed reasonably well in the latest annual Which? survey, securing an overall score of 79. It achieved 4 out of 5 for customer service and 3 out of 5 for value for money. Standout results included 10 out of 10 for smart meter implementation and 5 out of 5 for switching efficiency, alongside an 8 out of 10 rating for supporting vulnerable customers.
Apps
Account management and top-ups are handled through the MySmartE app. The iOS version holds a 4.7 rating from 6,800 reviews on the App Store. On Google Play, the Android equivalent also scores 4.7 based on 5,352 ratings, with more than 100,000 total installs.
Both platforms were last updated around five months ago, with the latest release notes referring to minor bug fixes and performance improvements.
Service & Support
In the latest Citizens Advice rankings, E Energy places 9th with an overall score of 3.22 out of 5. The supplier demonstrates fast response times, answering calls in an average of one minute and replying to 100% of emails within two days.
Data shows the company receives 70.6 complaints per 10,000 customers. It maintains formal vulnerability commitments with Citizens Advice. Telephone support operates from 8am to 7pm on weekdays and 9am to 5pm on Saturdays, remaining closed on Sundays.
Complaints and performance
In Q4 2025, E Energy received 176 complaints for every 100,000 customers. The supplier resolved 82% of these complaints by the end of the next working day, and it fixed 100% of them within eight weeks.
Green Energy
E Energy does not position itself as a green energy specialist and focuses mainly on cost savings for prepayment customers. Based on Citizens Advice data from January to March 2026, the supplier's electricity fuel mix is largely fossil fuels, with some nuclear and other sources.
A 2024 sustainability assessment by Which? gave the company a score of zero, reflecting its limited environmental focus.
Verdict
E Energy has quick response times and no exit fees, but mixed service results and a lack of pricing data make it hard to recommend.
E Energy demonstrates solid performance in customer support metrics, characterised by rapid call answering and respectable scores in the Which? survey. However, the absence of current pricing data and an active Trustpilot rating makes it difficult to assess its overall value in the current market.
The supplier may suit prepayment and smart meter users seeking flexible arrangements without exit penalties. Households that rely on direct price comparisons or verified independent reviews before switching may prefer to explore alternative providers.
Frequently asked questions
What kind of supplier is E Energy?
E Energy is a privately owned domestic energy supplier based in Birmingham. It focuses mainly on pay-as-you-go and smart meter customers.
Is E Energy a green energy supplier?
No, E Energy does not position itself as a green specialist. Its electricity mix is made up of 82% fossil fuels and 11% nuclear, with no renewable energy reported.
Does E Energy charge exit fees?
No, E Energy operates a strict no-exit-fee policy across its main tariffs, meaning you can leave without paying a penalty.
How much do E Energy tariffs cost?
We do not currently have pricing data for E Energy, so we cannot show how its costs compare to alternatives.
What do customers say about E Energy on Trustpilot?
E Energy's Trustpilot rating was recently removed. From its 2,214 reviews, 81% are five-star and 14% are one-star, with customers frequently praising the support team but sometimes complaining about sales practices.
Does E Energy have a mobile app?
Yes, it offers the MySmartE app for managing accounts and topping up. It scores 4.7 on both the App Store and Google Play.
How quickly does E Energy answer the phone?
On average, E Energy's call centre answers the phone in 1 minute, according to Citizens Advice data.
Should I switch to E Energy?
E Energy has strong customer support scores and no exit fees, making it an option for smart meter customers. However, without current pricing data, it is difficult to judge its overall value.
What changed this month
This month, E Energy's iOS sampled positive reviews fell from 1 to 0, E Energy's iOS sampled negative reviews fell from 1 to 0, and E Energy's iOS sampled neutral reviews fell from 1 to 0. There were 12 other data changes this month — see the full changelog below for details.
Data changes this month (20)
E Energy
- Trustpilot rating4.4 → no longer available
- Trustpilot reviews2,219 → 2,214
- Trustpilot 4-star %4 → 3
- Trustpilot 1-star %13 → 14
- Trustpilot positive reviews %85 → 84
- Trustpilot negative reviews %14 → 15
- Trustpilot net-positive %71 → 69
- iOS app ratings count6,500 → 6,800
- iOS app days since last update131 → 153
- iOS sampled reviews avg stars3 → no longer available
- iOS sampled positive reviews1 → 0
- iOS sampled negative reviews1 → 0
- iOS sampled neutral reviews1 → 0
- Play Store rating4.669884 → 4.6629214
- Play Store ratings count5,181 → 5,352
- Play Store days since last update128 → 150
- Play Store positive ratings %93.9 → 94.1
- Play Store negative ratings %1.9 → 2.6
- Play Store neutral ratings %4.2 → 3.3
- Play Store net-positive %92 → 91.5
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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