Home Energy Review (August 2026)
Overview
Home Energy offers simple variable tariffs, but a lack of independent service data makes it hard to judge its overall reliability.
Who are Home Energy?
Home Energy is a smaller, independent energy supplier in the UK. It was set up in 2016 and started supplying gas and electricity to homes in late 2022. The company is part of the Net Zero Planet Group, which also runs business energy and water brands.
What sets Home Energy apart is its focus on simple energy plans rather than offering a wide range of complex deals. It aims to keep its prices below the Ofgem price cap and offers a fast switching process that takes five working days. Customers can manage their accounts, check statements, and give meter readings through a smartphone app. The supplier also takes part in the Warm Home Discount scheme to help eligible households during winter.
Products & services
- Gas and electricity supply
- standard variable energy plans for UK households
- Smartphone app
- account management and meter readings on Apple and Android devices
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
Based on available pricing data, the supplier's most affordable option is the Fair Variable Dual at £1,625 per year. This plan operates on a rolling basis without a fixed term.
Home Energy does not currently offer fixed-rate deals.
Tariff details
This supplier's full tariff range
Home Energy keeps its product range small and focuses on flexible variable plans. It does not currently offer any fixed deals or specialist options like tracker, electric vehicle, or export tariffs.
Customer reviews
Home Energy holds a Trustpilot score of 4.0 out of 5 from 827 reviews. Within this sample, 71% of users awarded five stars, whereas 20% gave the lowest one-star rating.
Positive feedback frequently highlights prompt response times and the ease of reaching human representatives. Several reviewers also note that staff members are professional and helpful, with some pointing to competitive pricing.
Conversely, critical reviews cite delays in receiving statements and communication issues during the switching process. The company responds to 95% of negative feedback, usually within a week.
Apps
The Home Energy mobile app holds scores of 2.3 out of 5 on the Apple App Store (7 ratings) and 2.4 out of 5 on the Google Play Store (15 ratings). Due to the limited number of user reviews, these figures may not accurately reflect the broader customer experience.
A sample of recent iOS feedback indicates recurring technical issues, including the app failing to retain login credentials and difficulties when attempting to adjust direct debit payments.
Software updates are released moderately often. Recent patch notes indicate the addition of in-app direct debit setup and integrated support for the Priority Services Register.
Service and support
| Metric | Home Energy |
|---|---|
| Citizens Advice score | N/A |
Due to its size and relatively recent entry into the market, Home Energy does not feature in the Citizens Advice energy supplier league table or the annual Which? customer satisfaction survey.
Consequently, there is no verified, independent data regarding key operational metrics like average call wait times, email response speeds, or formal complaint resolution rates.
Green energy
Through its parent company, Home Energy says it wants to help the UK reach net zero carbon emissions by 2050 (Net Zero Planet Group). The supplier does not give customers 100% renewable electricity as standard and does not currently offer any dedicated green tariffs or carbon offsetting schemes.
Instead, it uses a mixed fuel supply for its customers. Its current electricity fuel mix is made up of 40.8% renewable energy, 39.3% natural gas, 13.9% nuclear, 3.4% coal, and 2.6% from other sources (Home Energy fuel mix).
Verdict
Home Energy offers simple variable tariffs, but a lack of independent service data makes it hard to judge its overall reliability.
Home Energy may suit households seeking a smaller, independent provider offering flexible, rolling-contract tariffs. Based on Trustpilot feedback, the supplier performs reasonably well in terms of telephone support and staff responsiveness.
However, the absence of independent performance data from Citizens Advice and Which? makes it difficult to objectively assess the firm's broader reliability. Households who prioritise verified customer service metrics or fixed-rate energy deals may wish to explore alternative suppliers.
Frequently asked questions
Is Home Energy one of the UK's largest suppliers?
No, Home Energy is a smaller, independent energy supplier that started supplying domestic customers in late 2022.
How much does Home Energy cost?
Its cheapest available tariff in our current pricing data is the Fair Variable Dual, which costs £1,625 a year.
Does Home Energy offer fixed tariffs?
Home Energy does not currently offer fixed tariffs. Its main offering is a variable tariff.
Do Home Energy tariffs have exit fees?
The Fair Variable Dual tariff has a £0 exit fee, meaning you can leave the plan without paying a penalty.
Is Home Energy highly rated on Trustpilot?
The supplier has a Trustpilot rating of 4.0 out of 5, based on 827 reviews. Customers often praise the helpful staff, though some complain about delays during switching.
Can I manage my Home Energy account on a smartphone?
Yes, Home Energy has an app for both Apple and Android devices. However, the current number of app ratings is too small to judge its overall quality.
Why does Home Energy not have a Citizens Advice score?
Smaller and newer suppliers are often not included in the Citizens Advice energy league table, meaning there is no independent data on its call wait times or complaint handling.
Does Home Energy supply green energy?
Home Energy uses a mixed fuel supply. Its electricity is currently made up of 40.8% renewable energy, alongside natural gas, nuclear, and coal.
Should I switch to Home Energy?
It may be a good choice if you want a smaller supplier and a flexible variable tariff. However, if you prefer the reassurance of independent customer service scores or want a fixed-rate deal, it is worth looking at alternatives.
What changed this month
This month, Home Energy's iOS app days since last update fell from 500 to 157, Home Energy's play store neutral ratings % rose from 14.3 to 20, and Home Energy's iOS sampled reviews avg stars fell from 2 to 1.5. There were 13 other data changes this month — see the full changelog below for details.
Data changes this month (18)
Home Energy
- Trustpilot reviews811 → 827
- Trustpilot 4-star %5 → 4
- Trustpilot 1-star %19 → 20
- Trustpilot negative reviews replied %92 → 95
- Trustpilot positive reviews %76 → 75
- Trustpilot negative reviews %22 → 23
- Trustpilot net-positive %54 → 52
- iOS app days since last update500 → 157
- iOS sampled reviews avg stars2 → 1.5
- Play Store rating2.357143 → 2.4
- Play Store ratings count14 → 15
- Play Store days since last update136 → 158
- Play Store positive ratings %28.6 → 26.7
- Play Store negative ratings %57.1 → 53.3
- Play Store neutral ratings %14.3 → 20
- Play Store net-positive %-28.5 → -26.6
- Cheapest variable tariff£1,507.25 → £1,625.43
- Cheapest tariff£1,507.25 → £1,625.43
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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