Outfox Energy OVO Energy (September 2026)
Overview
There is no single best choice: compare price, service, app and green-energy evidence separately.
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Tariffs and pricing
Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.
Customer reviews
Each review service uses its own method and scale, so the measures below should be read separately.
App experience
App-store scores are shown by platform. No winner is declared where either ratings sample is missing or too small.
Service and support
Only like-for-like service measures with data for both suppliers are ranked.
Complaints and performance
Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.
Green Energy Comparison
Published fuel-mix figures are shown only where both a source URL and reporting period are present in the stored data.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Outfox Energy |
| Overall customer service | Outfox Energy |
| A well-rated mobile app | OVO Energy |
| A greener fuel mix | Outfox Energy |
There is no single best choice: compare price, service, app and green-energy evidence separately.
Use the decision table to match the available evidence to the factors that matter most to your household.
- Cheapest variable tariff at £1,481 / year
- 4.8 Trustpilot from 55,424 reviews
- Top-2 Citizens Advice ranking
- 100% of emails answered within 2 days
- Cheapest overall tariff carries a £150 exit fee
- Cheapest variable tariff at £1,611 / year
- 4.7 Trustpilot from 299,269 reviews
- iOS app rated 4.6 out of 5
- 99% of emails answered within 2 days
- 52% of Google Play ratings are negative
Frequently asked questions
Which is cheaper, Outfox Energy or OVO Energy?
On the stored annual-cost assumptions, Outfox Energy is £1,481 and OVO Energy is £1,611. Outfox Energy is lower by about £129 a year.
Can Outfox Energy and OVO Energy complaint rates be compared directly?
No direct complaint-rate winner is declared because Outfox Energy and OVO Energy do not both have figures for the same stated reporting period.
Which supplier leads on customer service?
On the comparable customer-service measure used in the decision table, Outfox Energy leads.
Which supplier has the better app evidence?
On the comparable app measure used in the decision table, OVO Energy leads.
Do tariff eligibility rules matter?
Yes. Specialist, time-of-use, EV, heat-pump and export tariffs can have equipment, meter or account requirements. Check the current supplier terms before applying.
Which supplier has the greener evidence?
On the comparable green-energy measure used in the decision table, Outfox Energy leads. This row is based on published fuel-mix percentages.
Which is better overall, Outfox Energy or OVO Energy?
There is no single overall winner in this repaired draft. Price, service, app and green-energy evidence are kept as separate choices in the decision table.
When was this comparison updated?
The structured source payload is for September 2026.
What changed this month
This month, OVO Energy's play store net-positive % fell from 1.3 to -9.2, Outfox Energy's iOS app updates in last 90 days rose from 0 to 2, and Outfox Energy's iOS sampled negative reviews fell from 2 to 0. There were 30 other data changes this month — see the full changelog below for details.
Data changes this month (39)
Outfox Energy
- Trustpilot reviews54,758 → 55,424
- Trustpilot negative reviews replied %100 → 99
- iOS app rating2 → 2.1
- iOS app ratings count102 → 106
- iOS app days since last update160 → 8
- iOS app updates in last 90 days0 → 2
- iOS sampled reviews avg stars2.33 → no longer available
- iOS sampled negative reviews2 → 0
- iOS sampled neutral reviews1 → 0
- Play Store rating2.31 → 2.04999995231628
- Play Store ratings count189 → 231
- Play Store days since last update163 → no longer available
- Play Store positive ratings %28.8 → 0
- Play Store negative ratings %63.6 → 0
- Play Store neutral ratings %7.6 → 0
- Play Store net-positive %-34.8 → 0
- Avg social media response time49 → no longer available
- Cheapest variable tariff£1,804.79 → £1,481.49
- Cheapest fixed tariff£1,699.69 → £1,515.57
- Cheapest tariff£1,699.69 → £1,481.49
- Cheapest tariff exit fee£200 → £150
- Cheapest tariff term24 months → 12 months
- Tariff count5 → 8
- Fixed tariffs available4 → 6
- Variable tariffs available1 → 2
OVO Energy
- Trustpilot reviews293,863 → 299,269
- Trustpilot 5-star %77 → 78
- Trustpilot 4-star %10 → 9
- iOS app days since last update37 → 25
- Play Store rating3.0206423 → 2.8167422
- Play Store ratings count10,621 → 10,825
- Play Store days since last update37 → 26
- Play Store positive ratings %48.2 → 43.2
- Play Store negative ratings %46.9 → 52.4
- Play Store neutral ratings %4.9 → 4.4
- Play Store net-positive %1.3 → -9.2
- Cheapest variable tariff£1,804.82 → £1,610.88
- Cheapest fixed tariff£1,923.42 → £1,742.03
- Cheapest tariff£1,804.82 → £1,610.88
Related comparisons
Related reviews
E Energy Review
Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.
Read review →
Tulo Energy Review
Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.
Read review →
Cheapest Energy Suppliers in the UK
63 tariffs from 16 suppliers met the common September 2026 filters. Home Energy’s Fair Variable Dual ranked first at £1,453 a year (£121 a month). Prices are estimates for the stated usage, region and payment method, not personalised quotes.
Read article →Related guides
Who are Ofgem?
Ofgem stands for the Office of Gas and Electricity Markets. It is the independent regulator for the energy industry in Great Britain. Just as Ofcom regulates the communications sector and Ofwat oversees water infrastructure, Ofgem is responsible for making sure the energy market works fairly for con
Read guide →
What is the Energy Ombudsman service?
Dealing with an energy supplier that refuses to fix a mistake can be incredibly frustrating. Whether you are facing unexplained bill increases, a faulty smart meter, or poor customer service, you might feel stuck if the company ignores your complaints. This is exactly where the Energy Ombudsman step
Read guide →
How to get power cut compensation
Losing your electricity supply is always frustrating, and for some households, it can be a serious risk. If your home is left in the dark for a long time, you might be owed power cut compensation. The rules around these payments are strict, and the amount you get depends on how long the power was of
Read guide →
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.