Outfox Energy Review (July 2026)
Overview
Outfox Energy offers highly rated phone support and fast response times, though its mobile apps and Which? customer service scores are poor.
Who are Outfox Energy?
Outfox Energy, previously known as Outfox the Market, is an independent British energy supplier based in Leicester. Set up in 2017 by Keith and Maria Bastian, it runs as a family-owned business under the parent company Foxglove Energy Supply Limited. It is one of the UK's domestic energy suppliers, selling gas and electricity to households.
The company focuses on simple, cheap pricing and keeps its customer support team in the East Midlands. It offers standard and fixed-rate tariffs, as well as a specialist option for electric vehicle owners. In 2023, the company agreed to pay £1.8 million to Ofgem’s voluntary redress fund after failing to provide adequate financial data and other information on time.
Products & services
- Gas and electricity
- standard and fixed-rate domestic energy tariffs
- Electric vehicle tariff
- specialist smart tariff for EV drivers
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Prices
These are the tariffs we have pricing for — the supplier may offer others.
Outfox Energy's cheapest tariff is a fixed deal called Outfox the Price Cap - Fix'd DUAL July 2026 - 15M V8, which costs £1,543 a year. Its cheapest variable option is the Fox Standard Dual tariff at £1,805 a year.
This lowest-priced fixed contract requires a 15-month commitment and includes a £150 penalty for early cancellation.
Tariff Details
This supplier's full tariff range
Outfox Energy offers a range of standard variable and fixed-rate tariffs for household gas and electricity. It also has a specialist smart tariff designed for electric vehicle owners.
Customer Reviews
Outfox Energy holds a 4.8 Trustpilot rating based on more than 53,000 reviews. Positive sentiment is notable, with 76% of users awarding five stars and 9% leaving a one-star rating. The supplier generally addresses negative feedback within 48 hours.
Feedback indicates that households frequently highlight polite and helpful staff. Quick response times and straightforward query resolution are also commonly cited in positive reviews.
During the annual Which? energy survey, the supplier achieved an overall score of 71. It earned 3 out of 5 for value for money and 8 out of 10 for smart meters, though its customer service rating was lower at 2 out of 5.
Apps
The supplier's mobile applications currently receive low ratings across both major platforms. The iOS version holds a score of 2.0 from approximately 100 reviews, and the Android app scores 2.3 from 185 ratings.
A sample of iOS feedback points to frustration over limited functionality, with users noting it operates as a scaled-back version of the website. Both applications undergo moderate maintenance; recent Android updates introduced Priority Services Register features.
Service & Support
Outfox Energy achieves a score of 4.25 out of 5 in Citizens Advice data, placing it second overall. The supplier records 16.3 complaints per 10,000 customers.
Phone support wait times average 1 minute and 17 seconds. Additionally, the company responds to 100% of emails within two days and maintains formal vulnerability commitments registered with Citizens Advice.
Customer service lines operate from 8:30am to 5pm on weekdays and 9am to 2pm on Saturdays. Support is unavailable on Sundays.
Green Energy
Based on Citizens Advice data from early 2026, Outfox Energy's electricity fuel mix is largely fossil fuels and renewables, with some nuclear. In the 2026 Which? sustainability rankings, the supplier scored 5%.
Verdict
Outfox Energy offers highly rated phone support and fast response times, though its mobile apps and Which? customer service scores are poor.
Outfox Energy may suit households prioritising fast phone support and highly rated query resolution. Its second-place ranking with Citizens Advice and a high volume of positive Trustpilot reviews suggest a reliable support operation for many users.
However, performance data is mixed in certain areas. The supplier scored 2 out of 5 for customer service in the annual Which? survey, and its mobile applications receive low ratings due to limited functionality. Households preferring to manage their energy account via a fully featured app might want to compare alternative options.
Frequently asked questions
Who owns Outfox Energy?
Outfox Energy is a family-owned business operating under the parent company Foxglove Energy Supply Limited.
How much is Outfox Energy's cheapest tariff?
The cheapest option in our data is a 15-month fixed tariff at £1,543 a year.
Does Outfox Energy charge exit fees?
Yes, its cheapest 15-month fixed tariff comes with a £150 exit fee if you switch away before the term ends.
Is Outfox Energy highly rated by customers?
It has a Trustpilot rating of 4.8 from over 53,000 reviews, though it scored 2 out of 5 for customer service in the latest Which? survey.
Are the Outfox Energy apps any good?
No, both the iOS and Android apps receive poor feedback, with users frequently noting limited functionality.
How quickly does Outfox Energy answer the phone?
According to Citizens Advice data, the average call centre wait time is 1 minute and 17 seconds.
What are Outfox Energy's customer service hours?
Support is available on weekdays from 8:30am to 5pm, and on Saturdays from 9am to 2pm. It is closed on Sundays.
Should I switch to Outfox Energy?
It suits households looking for fast phone support, but it may not be the best choice if you want to manage your account through a highly rated mobile app.
What changed this month
This month, Outfox Energy's iOS sampled negative reviews rose from 2 to 4, Outfox Energy's cheapest tariff exit fee rose from £100 to £150, and Outfox Energy's fixed tariffs available rose from 3 to 4. There were 17 other data changes this month — see the full changelog below for details.
Data changes this month (24)
Outfox Energy
- Trustpilot reviews53,128 → 53,918
- Trustpilot negative reviews replied %98 → 100
- iOS app days since last update192 → 137
- iOS sampled reviews avg stars2 → 1.8
- iOS sampled negative reviews2 → 4
- Play Store rating2.31 → 2.3267326
- Play Store ratings count182 → 185
- Play Store days since last update125 → 140
- Play Store positive ratings %27.8 → 28.6
- Play Store negative ratings %63.3 → 62.6
- Play Store neutral ratings %8.9 → 8.8
- Play Store net-positive %-35.5 → -34
- Citizens Advice score3.9 → 4.25
- Complaints per 10,000 customers23.4 → 16.3
- Avg call centre wait time75 → 77
- Avg social media response timenow available (49)
- Emails responded within 2 days %99.5 → 100
- Cheapest variable tariff£1,584.24 → £1,804.79
- Cheapest fixed tariff£1,522.84 → £1,542.79
- Cheapest tariff£1,443.03 → £1,542.79
- Cheapest tariff exit fee£100 → £150
- Cheapest tariff term12 months → 15 months
- Cheapest fixed tariff term12 months → 15 months
- Fixed tariffs available3 → 4
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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