British Gas EDF Energy (September 2026)
Overview
EDF Energy is our recommended supplier due to its stronger customer reviews and app ratings, although British Gas offers cheaper fixed and variable tariffs.
EDF Energy leads this comparison based on higher customer review scores and app ratings, although British Gas currently provides cheaper tariff options. Households focused on the lowest annual costs may find British Gas more suitable, whereas those prioritising customer service metrics might prefer EDF Energy.
About British Gas and EDF Energy
Who is British Gas?
British Gas is one of the UK's oldest and largest domestic energy suppliers, owned by Centrica. It sells gas and electricity to homes across the country, alongside boiler cover, home care plans, and smart home technology through its Hive brand. What sets it apart is its PeakSave scheme, which rewards customers for shifting their electricity use to off-peak times, and its integration with Hive smart home devices.
Products & services
Awards & recognition
Who are EDF Energy?
EDF Energy is one of the UK's largest domestic energy suppliers and is owned by the French state-owned energy company, Électricité de France. It generates its own zero-carbon electricity in the UK, mainly through its nuclear power stations, and is building the new Hinkley Point C plant. Customers can track their energy use and costs through the EDF Energy Hub online portal and app.
Products & services
Awards & recognition
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Tariffs and pricing
British Gas provides the lowest-priced deal across both suppliers. Its Cap Tracker Plus Sep27 v1 variable tariff is priced at £1,551 a year, making it £60 a year cheaper than the most affordable option from EDF Energy. Although both are variable tariffs without a fixed term, the British Gas option includes a £50 exit fee, while EDF Energy's Standard (Variable) tariff does not charge for early departure.
For households preferring to lock in unit rates, British Gas again supplies the cheaper fixed contract. Its Fix and Boiler Bonus v14 tariff costs £1,649 a year over a 21-month term. In contrast, EDF Energy's lowest-priced fixed deal, the Simply Fixed 2Yr Sep28v4, is priced at £1,691 a year for a 24-month period. Both of these fixed options apply a £200 exit fee.
British Gas and EDF Energy: Tariff Options
British Gas
British Gas offers a range of energy plans for households. These include standard variable and fixed-rate options, alongside specialist smart tariffs for electric vehicles, heat pumps, and solar panels.
EDF Energy
EDF Energy provides a selection of energy plans for domestic customers. The range covers standard variable and fixed tariffs, as well as specialist options for electric vehicle charging and solar panel exports.
Customer reviews
EDF Energy records a higher Trustpilot rating, scoring 4.8 out of 5. Within this feedback, 83% of customers award a five-star score, resulting in a net-positive sentiment of 82%. British Gas holds a 4.5 out of 5 rating across 353,681 reviews, with a 66% five-star share and 20% of its reviews sitting at one star.
A summary of customer feedback indicates that EDF Energy users frequently note helpful staff, prompt resolutions, and clear tariff guidance. However, some report difficulties navigating the automated phone systems. British Gas customers regularly mention the professionalism of visiting engineers, while recurring complaints focus on long waiting times and repetitive communication loops.
The annual Which? customer satisfaction survey places the two suppliers closely together. British Gas scores 59 out of 100, and EDF Energy scores 58 out of 100. Both receive 2 out of 5 for overall customer service and value for money. EDF Energy achieves a higher score for complaints handling (7 out of 15 versus 5 out of 15 for British Gas) and smart meters (5 out of 10 against 3 out of 10). Conversely, British Gas scores higher for contacting your supplier, achieving 9 compared to EDF Energy's 3.
App quality and features
EDF Energy's smartphone applications receive higher ratings across both major platforms. On the App Store, it holds a 4.6 out of 5 rating from 187,000 reviews, whereas British Gas scores 4.5 out of 5 from 14,000 ratings. Both suppliers have recently updated their iOS software, with EDF Energy adding improvements to smart charging and EV features.
Both suppliers record over 1,000,000 installs on the Google Play Store. EDF Energy maintains a 4.4 out of 5 rating with a net-positive sentiment of 75%. British Gas scores 4.2 out of 5, alongside a net-positive sentiment of 64%. Recent Android updates for British Gas introduced a feature allowing prepayment customers to view their emergency credit status.
A sample of recent iOS reviews indicates that EDF Energy users note improvements compared to older versions, although some report difficulties locating new bill amounts. Meanwhile, recent British Gas feedback includes reports of functionality issues following smart meter updates.
| Metric | British Gas | EDF Energy |
|---|---|---|
| Google Play rating | 4.1 / 5 | 4.3 / 5 |
Customer service and support
Average wait: 51 sec
Hours: Weekdays 8am–6pm, open Saturday 9am–2pm, closed Sunday
Average wait: 2.8 min
Hours: Mon–Thu 8am–6pm, Fri 8am–4pm, closed Saturday, closed Sunday
Replies: 98% within 2 days
Hours: 24/7
Replies: 86% within 2 days
Hours: 24/7
Average response: ~1 min
Hours: Business hrs
EDF Energy places higher in the Citizens Advice ratings, ranking 11th with an overall score of 2.9 out of 5. British Gas sits in 13th position with a score of 2.6 out of 5. EDF Energy also records fewer complaints, registering 47.6 per 10,000 customers compared to 68.7 for British Gas.
British Gas demonstrates faster contact speeds over the phone, with an average call centre wait time of 51 seconds. EDF Energy customers experience an average wait of 2 minutes 46 seconds. British Gas also responds to emails more quickly, replying to 97.9% within two days, compared to 85.6% for EDF Energy. Additionally, British Gas reports an average social media response time of 55 seconds, whereas EDF Energy does not currently publish this data.
Both suppliers accept payments via Direct Debit, Cash/Cheque, and Prepayment. British Gas operates its telephone support on weekdays from 8am to 6pm, and on Saturdays from 9am to 2pm. EDF Energy's lines are open Monday to Thursday from 8am to 6pm, and Fridays from 8am to 4pm, remaining closed on weekends. British Gas maintains formal vulnerability commitments registered with Citizens Advice.
| Metric | British Gas | EDF Energy |
|---|---|---|
| Average social media response time | 55 seconds | N/A |
Complaints and performance
In the second quarter of 2026, British Gas received 944 complaints per 100,000 customers, while EDF Energy received 965. Both suppliers have similar numbers of complaints, but EDF Energy resolves them faster early on.
Green Energy Comparison
British Gas
The British Gas electricity fuel mix is largely nuclear, with some fossil fuel and renewables. The supplier states it is helping the UK hit zero carbon emissions by 2050. To help with this, it plans to make its own fleet of vans fully electric by 2030 and installs heat pumps and electric vehicle chargers for homes. It does not currently offer a dedicated green tariff.
EDF Energy
The EDF Energy electricity fuel mix is largely nuclear, with some fossil fuel and renewables. The company describes itself as Britain's biggest generator of zero-carbon electricity, producing power from wind, nuclear, and solar. Its tariffs are backed by zero-carbon nuclear electricity as standard, meaning the zero-carbon electricity it buys is supplied to the National Grid. It is investing in low-carbon generation and skills training to help the UK reach its net zero targets, but it does not currently offer a dedicated green tariff.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | British Gas |
| Overall customer service | EDF Energy |
| A well-rated mobile app | EDF Energy |
| A greener fuel mix | Either |
EDF Energy is our recommended supplier due to its stronger customer reviews and app ratings, although British Gas offers cheaper fixed and variable tariffs.
EDF Energy leads this comparison overall, supported by its higher Trustpilot ratings and stronger app scores. It also achieves a better Citizens Advice rating and registers fewer complaints per 10,000 customers than British Gas.
Households prioritising price may find British Gas more suitable, as it provides cheaper deals across both fixed and variable tariffs. Conversely, those placing greater importance on customer service metrics, app ratings, and complaint handling may prefer EDF Energy based on its performance in these categories.
- Lower-priced overall and fixed tariffs
- Faster average call centre wait times
- Higher email response rates within two days
- Lower Trustpilot rating with a higher proportion of one-star reviews
- Lower overall Citizens Advice score
- Cheapest variable tariff includes a £50 exit fee
- 4.8-star Trustpilot rating
- Higher scores on both the App Store and Google Play
- Higher Citizens Advice score and fewer complaints per 10,000 customers
- Higher-priced fixed and variable tariffs
- Longer average call centre wait times
- Telephone support lines are closed at weekends
Frequently asked questions
Which supplier is better, British Gas or EDF Energy?
EDF Energy performs better on customer sentiment, app quality, and Citizens Advice scores, making it the stronger choice for service. However, British Gas currently offers cheaper tariffs, which may suit households focused purely on price.
Who has the cheapest tariff, British Gas or EDF Energy?
British Gas offers the cheapest tariff in our comparison. Its Cap Tracker Plus Sep27 v1 variable deal costs £1,551 a year, which is £60 a year cheaper than EDF Energy's cheapest variable option.
Does British Gas or EDF Energy have better reviews?
EDF Energy has significantly better reviews, holding a 4.8-star rating on Trustpilot with 83% of its reviews being five-star. British Gas holds a 4.5-star rating, but has a higher proportion of negative feedback.
Whose app is better, British Gas or EDF Energy?
EDF Energy's app is rated higher on both major platforms. It scores 4.6 out of 5 on the App Store and 4.3 out of 5 on the Google Play Store, beating British Gas on both.
Which supplier offers better customer support?
EDF Energy scores higher overall with Citizens Advice, earning 2.9 out of 5 compared to British Gas's 2.6. British Gas answers phone calls and emails much faster than EDF Energy, though.
Should I switch to British Gas or EDF Energy?
If you want the lowest possible price, British Gas has the cheaper fixed and variable tariffs. If you prefer a supplier with a strong track record for customer service and highly rated apps, EDF Energy is the better option.
What are the call centre wait times for British Gas and EDF Energy?
British Gas answers calls very quickly, with an average wait time of just 51 seconds. EDF Energy customers wait longer, with an average wait time of 2 minutes 46 seconds.
Do British Gas or EDF Energy charge exit fees?
Yes, both suppliers charge exit fees on their fixed tariffs, with their cheapest fixed deals carrying a £200 penalty. British Gas also charges a £50 exit fee on its cheapest variable tracker tariff, while EDF Energy's standard variable tariff has no exit fees.
Are British Gas and EDF Energy open at the weekend?
British Gas telephone support is open on Saturdays from 9am to 2pm, but closed on Sundays. EDF Energy's telephone support is closed on both Saturdays and Sundays.
What changed this month
This month, British Gas's fixed tariffs available rose from 1 to 3, EDF Energy's iOS app days since last update rose from 6 to 13, and British Gas's iOS sampled negative reviews rose from 0 to 3. There were 34 other data changes this month — see the full changelog below for details.
Data changes this month (44)
British Gas
- Trustpilot rating4.4 → 4.5
- Trustpilot reviews350,018 → 353,681
- Trustpilot 5-star %65 → 66
- Trustpilot 3-star %4 → 3
- Trustpilot positive reviews %73 → 74
- Trustpilot neutral reviews %4 → 3
- Trustpilot net-positive %50 → 51
- iOS app ratings count13,000 → 14,000
- iOS app days since last update9 → 15
- iOS sampled reviews avg starsnow available (1.67)
- iOS sampled negative reviews0 → 3
- Play Store rating4.0881915 → 4.1812863
- Play Store ratings count13,409 → 13,701
- Play Store days since last update10 → 18
- Play Store positive ratings %77.4 → 80.1
- Play Store negative ratings %19.1 → 16.4
- Play Store net-positive %58.3 → 63.7
- Avg social media response timenow available (55)
- Cheapest variable tariff£1,744.71 → £1,550.78
- Cheapest fixed tariff£1,833.95 → £1,649.29
- Cheapest tariff£1,744.71 → £1,550.78
- Cheapest fixed tariff exit fee£150 → £200
- Cheapest fixed tariff term24 months → 21 months
- Tariff count3 → 5
- Fixed tariffs available1 → 3
- Shortest fixed term24 months → 21 months
EDF Energy
- Trustpilot reviews243,334 → 251,360
- iOS app ratings count185,000 → 187,000
- iOS app days since last update6 → 13
- iOS sampled reviews avg stars2 → 2.33
- Play Store rating4.4256063 → 4.3837585
- Play Store ratings count50,315 → 51,073
- Play Store days since last update7 → 14
- Play Store positive ratings %86.3 → 85.2
- Play Store negative ratings %9.8 → 10.6
- Play Store neutral ratings %3.9 → 4.2
- Play Store net-positive %76.5 → 74.6
- Cheapest variable tariff£1,754.76 → £1,610.88
- Cheapest fixed tariff£1,824.37 → £1,691.28
- Cheapest tariff£1,754.76 → £1,610.88
- Cheapest tariff exit fee£50 → £0
- Cheapest fixed tariff exit fee£150 → £200
- Tariff count4 → 3
- Variable tariffs available2 → 1
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.