Good Energy Review (September 2026)
Overview
Good Energy offers highly rated customer service and strong support for vulnerable households, though its switching process receives lower marks.
Who are Good Energy?
Founded in 1999, Good Energy is one of the UK's oldest green energy suppliers. It is an established domestic supplier that focuses on renewable electricity and carbon-neutral gas. In April 2025, Good Energy was bought by Esyasoft, a Dubai-based energy software company. This deal meant Good Energy moved from being a public company to a private one. Over recent years, Good Energy has also grown its own services by buying several installation businesses, such as Wessex ECOEnergy, Igloo Works, JPS Group, and Low Energy Services.[1][2][3]
A key difference for Good Energy is that it buys its electricity directly from a community of more than 3,000 independent UK renewable generators, rather than just buying green certificates to match fossil fuel power. As well as supplying energy, the company installs solar panels, batteries, and heat pumps for households. It is also a certified B Corp, meaning it has legally set up its business to balance profit with environmental goals.[4][5]
Products & services
- Energy supply
- renewable electricity and carbon-neutral gas for households
- Solar panels
- home installation of solar generation systems
- Heat pumps
- installation of green heating systems
- Battery storage
- home batteries to store renewable energy
Awards & recognition
- ✓Green Accreditation — Uswitch (2026)
- ✓Certified B Corp — B Lab
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
The supplier's lowest-priced option is the Good Energy Standard, estimated at £1,710 annually. As a variable tariff, it operates without a fixed term and carries no exit fees.
Households seeking price certainty can opt for the Good Energy 12m Fix Aug26, which costs £1,724 a year. This plan locks in unit rates for a 12-month period and includes a £150 exit fee for early cancellation.
Named tariff products
This supplier's full tariff range
Good Energy offers a range of standard tariffs alongside specialist options for households with electric vehicles, heat pumps, and solar panels.
Customer Reviews
Good Energy maintains a Trustpilot score of 4.8 out of 5 across 14,911 reviews. Five-star ratings make up 82% of this total, compared to 5% at one star. The company responds to all negative feedback, generally within a week.
Feedback indicates that households appreciate the staff's product knowledge and clear communication. Reviewers frequently mention prompt responses to calls and emails, alongside straightforward solar equipment installations.
The annual Which? energy survey awarded Good Energy an overall score of 69. It earned 3 out of 5 for both customer service and value for money, plus 9 out of 15 for complaints handling. While it secured a high 8 out of 10 for supporting customers in need, its switching process received a low 1 out of 5.
App Experience
Good Energy provides mobile applications for Apple and Android devices, both showing active maintenance with updates within the last 90 days. The iOS version holds a 4.7 out of 5 rating from 7,200 users, while the Google Play edition scores 4.6 out of 5 across 2,957 reviews and over 10,000 downloads.
Recent iOS release notes detail added functionality for smart prepayment meters, enabling users to check credit balances and process top-ups. These updates also introduce graphical tools to monitor peak and off-peak consumption.
A limited sample of recent iOS feedback averages 2.8 stars. Within this group, users commend the human-led customer service, though a portion report technical difficulties following the transition to the latest app version.
Customer Service and Support
Good Energy places 6th in the Citizens Advice rankings, achieving an overall score of 3.49 out of 5. The data shows it receives 10.9 complaints per 10,000 customers.
Call centre wait times average 2 minutes and 2 seconds, and the firm answers 79.3% of emails within two days. It also maintains formal vulnerability commitments registered with Citizens Advice.
Support staff are available on weekdays between 9am and 5pm, with lines closed over the weekend. Bill payment methods include Direct Debit, cash, cheque, and prepayment.
Good Energy complaints and performance
Figures for Q2 2026 show Good Energy received 683 complaints for every 100,000 customers. The supplier fixed 66% of these by the end of the next working day, and 93% within eight weeks.
Green energy approach
Good Energy supplies a 100% renewable electricity mix. The company buys its electricity directly from independent UK generators, including wind, biogeneration, hydro, and solar sites. It uses power purchase agreements to buy this power, which gives direct financial support to renewable generators rather than just buying certificates to match its supply.
For its gas supply, Good Energy provides a mix made up of 10% renewable biogas and 90% natural gas. To make the gas carbon-neutral, the company offsets the emissions from the natural gas its customers use by investing in carbon offsetting projects, such as household biogas schemes in India and Kenya.
On top of its energy supply, Good Energy helps households lower their carbon footprint by installing green technologies like solar panels and heat pumps. The company tracks its own carbon reduction targets to meet strict environmental standards.
Our Verdict
Good Energy offers highly rated customer service and strong support for vulnerable households, though its switching process receives lower marks.
Good Energy may suit households prioritising accessible phone support and established customer service channels. It performs consistently in independent ratings, with user feedback frequently noting prompt communication and knowledgeable staff.
The supplier is a viable candidate for those seeking structured support for vulnerable individuals. However, households expecting a rapid or highly rated switching process might consider comparing alternatives, given the low 1 out of 5 score awarded by Which? in this category.
Frequently asked questions
Is Good Energy a good supplier?
Good Energy performs well in independent customer service ratings, holding a 4.8 out of 5 score on Trustpilot and ranking 6th in the Citizens Advice table. Customers frequently praise the company for its knowledgeable staff and prompt communication.
Who owns Good Energy?
Good Energy was founded in 1999. In April 2025, it was announced that the company would be bought by Esyasoft, a Dubai-based energy software company.
How much is Good Energy's cheapest tariff?
Good Energy's cheapest available tariff is the Good Energy Standard, which costs £1,710 a year. This is a variable tariff with no fixed term.
Does Good Energy charge an exit fee?
It depends on the tariff you choose. The Good Energy Standard variable tariff has a £0 exit fee, while the Good Energy 12m Fix Aug26 tariff carries a £150 exit fee.
What do customers say about Good Energy?
Customers generally leave very positive reviews, highlighting the supplier's efficient communication and smooth installation process for solar equipment. 82% of its Trustpilot reviews are five-star.
Does Good Energy have a mobile app?
Yes, Good Energy offers mobile apps for both Apple and Android devices. The iOS app is rated 4.7 out of 5, and the Google Play app is rated 4.6 out of 5.
How quickly does Good Energy answer the phone?
According to Citizens Advice data, Good Energy's average call centre wait time is 2 minutes and 2 seconds.
Does Good Energy support vulnerable customers?
Yes, Good Energy has formal vulnerability commitments registered with Citizens Advice. It also achieved a high score of 8 out of 10 from Which? for helping those who need it.
Should I switch to Good Energy?
Good Energy is a strong option if you value highly rated customer service and strong support for vulnerable households. However, it received a low score from Which? for its switching process, so this is worth keeping in mind if you are looking for a fast switch.
What changed this month
This month, Good Energy's iOS sampled negative reviews rose from 1 to 3, Good Energy's cheapest tariff exit fee fell from £150 to £0, and Good Energy's cheapest tariff term fell from 12 months to 0 months. There were 11 other data changes this month — see the full changelog below for details.
Data changes this month (16)
Good Energy
- Trustpilot reviews14,807 → 14,911
- iOS app ratings count7,100 → 7,200
- iOS app days since last update52 → 82
- iOS sampled reviews avg stars3.67 → 2.8
- iOS sampled negative reviews1 → 3
- Play Store rating4.6075087 → 4.661017
- Play Store ratings count2,928 → 2,957
- Play Store days since last update54 → 84
- Play Store positive ratings %91.2 → 92.6
- Play Store negative ratings %4.7 → 3.4
- Play Store net-positive %86.5 → 89.2
- Cheapest variable tariff£1,911.32 → £1,710.14
- Cheapest fixed tariff£1,788.38 → £1,723.98
- Cheapest tariff£1,788.38 → £1,710.14
- Cheapest tariff exit fee£150 → £0
- Cheapest tariff term12 months → 0 months
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
Related articles
EDF Energy vs Good Energy
EDF Energy was formed in 2002 and is the UK retail branch of the French state-owned energy company, Électricité de France. It is one of the UK's largest domestic energy suppliers. The company supplies gas and electricity, and installs solar panels, batteries, and electric vehicle chargers. What sets
Read comparison →Good Energy vs OVO Energy
Founded in 1999, Good Energy is one of the UK's oldest green energy suppliers. It is a renewable energy supplier that focuses on renewable power and green technology. It has recently bought several solar and heat pump installation firms to grow its home services business.
Read comparison →
E.ON Next Review
E.ON Next is the home energy brand of the wider E.ON group. It was set up to replace the older E.ON brand and npower after E.ON bought the company. Today, it is one of the UK's biggest domestic energy suppliers.
Read review →Related guides
How to get a free Octopus Energy cuddly toy?
If you are an Octopus Energy customer, you might recognise their pink, eight-legged mascot, Constantine. Fluffy plush versions of the mascot have become highly popular, often appearing across social media and in homes around the UK.
Read guide →
What is the average gas and electricity bill in the UK?
Energy bills remain a major part of household spending. Over the last few years, the cost of gas and electricity has seen massive changes, driven heavily by global events that affect the price suppliers pay for wholesale energy. For example, the Ofgem price cap rose by roughly 13% in July 2026, larg
Read guide →
Octopus Energy Refer a Friend Code – 2026
Octopus Energy runs one of the most popular refer-a-friend schemes in the UK energy market. While many suppliers stopped offering sign-up bonuses during the recent energy crisis, Octopus kept its scheme open. If you use a referral link from an existing customer to switch your gas or electricity, you
Read guide →