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Energy Review
Supplier comparison

E.ON Next vs Good Energy (September 2026)

Overview

Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Trustpilot
E.ON Next
4.5
225,716 reviews
Good Energy
4.8
14,911 reviews
Citizens Advice rank
E.ON Next
#3
Good Energy
#6
Cheapest variable
E.ON Next
£1,560
/year
Good Energy
£1,710
/year
iOS app
E.ON Next
N/A
Good Energy
4.7
Affiliate
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Tariffs and pricing

E.ON Next
VARIABLE
Next Pledge Tracker 12m v12
£1,560/year
12-month term · Variable rates can change · Exit fee £50
Best for: customers happy to commit for 12 months
CHEAPEST
FIXED 24M
Next Fixed 24m Exclusive v11
£1,510/year
24-month term · Exit fee £200
Best for: price certainty
Good Energy
VARIABLE
Good Energy Standard
£1,710/year
No fixed term · Variable rates can change
Best for: maximum flexibility
FIXED 12M
Good Energy 12m Fix Aug26
£1,724/year
12-month term · Exit fee £150
Best for: price certainty

Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.

Customer reviews

Trustpilot
E.ON Next4.5 / 5
Good Energy4.8 / 5
Citizens Advice
E.ON Next#3
Good Energy#6
Which?
E.ON Next66 %
Good Energy69 %

Each review service uses its own method and scale, so the measures below should be read separately.

App ratings

App Store
E.ON NextN/A
Good Energy4.7 · 7,200 reviews
Google Play
E.ON Next4.34 · 16,278 reviews
Good Energy4.66 · 2,957 reviews

App-store scores are shown by platform. No winner is declared where either ratings sample is missing or too small.

Service and support

Citizens Advice rank
E.ON Next
#3
Good Energy
#6
Citizens Advice score
E.ON Next
3.71
out of 5
Good Energy
3.49
out of 5
Emails ≤2 days
E.ON Next
91%
Good Energy
79%
Avg call wait
E.ON Next
2.1 min
Good Energy
2 min
ChannelE.ON NextGood Energy
PhoneMon–Thu 9am–5pm, Fri 9am–4pm, closed Saturday, closed SundayWeekdays 9am–5pm, closed Saturday, closed Sunday
Email24/724/7

Only like-for-like service measures with data for both suppliers are ranked.

Complaints and performance

Per 100k customers
E.ON Next
760
Q2 2026
Good Energy
683
Q2 2026
CA per 10k
E.ON Next
29.8
Citizens Advice
Good Energy
10.9
Citizens Advice
Resolved same/next day
E.ON Next
50%
Good Energy
66%
Resolved ≤8 weeks
E.ON Next
90%
Good Energy
93%

Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.

E.ON Next — complaint themes
Customer service
32.28%
Reported complaint category for Q2 2026.
Payments
12.16%
Reported complaint category for Q2 2026.
General billing and meter reading issues
11.19%
Reported complaint category for Q2 2026.
Debt and debt-related disconnections
10.4%
Reported complaint category for Q2 2026.
Smart billing and meter reading issues
7.02%
Reported complaint category for Q2 2026.
Good Energy — complaint themes
Billing
When it comes to your energy account – getting regular, accurate and clear bills is understandably your top priority. To help us deliver this, we ask for regular meter readings as this is the best way to keep bills accurate. In the last three months, we’ve issued a bill to 99.59% of our domestic customers.
Response
We regularly identify accounts that we haven’t sent a bill to recently and take proactive steps to get that bill sent out as soon as possible, as well as ensuring that we’re adhering to all industry regulations when it comes to billing. More recently we’ve made improvements to the way we estimate meter readings on accounts where we don’t have an actual meter reading and are always reviewing our customer contact to see how we can improve in the future.
Feed in Tariff
We’re really pleased to support over 55,500 generators (one of the highest in the energy industry) and work hard to ensure that each one of those generators receives a generation payment from Ofgem every 3 months. Sometimes this goes wrong and feed in tariff complaints can cover anything from a missing quarterly payment, difficulties with changing ownership, problems switching to another supplier or successfully verifying a generation meter in line with Ofgem requirements.
Response
Improvements to our online portal & mobile app ensure the technology we use effectively supports our customers. With more meter readings being submitted successfully first time and simplifying the meter verification process, that can now be completed by uploading a photo rather than requiring a site visit. The improvements we have made also mean it’s much easier to change ownership of a Feed in Tariff account when you move home to switch to another FIT Licensee.
Payments
However you pay your bills, we’re committed to making things as straight forward as they can be for you. Direct Debit is the most effective & cheapest way to pay – once you’re set up, every time we receive a meter reading, we review whether you’re paying the right amount and let you know if the amount you’re paying needs to change. We’re flexible though and understand that individual circumstances need to be taken into account and always do our best to understand what you need and come to an agreeable amount.
Metering
Having a working meter is absolutely essential to having a healthy energy account. We’ve offered SMART meters to all of our customers and have installed over 58,000 meters now, with more than 51.5k currently on supply and over 95% of those SMART meters are healthy or have issues outside of our control. Occasionally things can go wrong such as an installation appointment not happening when it should, the SMART meter not sending us meter readings automatically or the in home display not working as it should.
Response
We have a team of SMART Specialists dedicated to resolving these problems proactively and have set ourselves some tough targets to keep improving in this area.
Customer Service
Complaints about customer service cover all aspects of customer interaction with Good Energy, including our online portal and app. We’re constantly improving our systems to enable all customers to manage their accounts in a way that works for them. With a 5* Trustpilot rating, we’re proud of the level of customer service we provide.
Response
Our people are at the foundation of excellent customer service, so we continue to invest in them by providing training and coaching.

Green Energy Comparison

E.ON Next
86%Renewable
January to March 2026
Renewable86%
Nuclear2%
Fossil fuel12%
Other1%
Good Energy
100%Renewable
January to March 2026
Renewable100%

Published fuel-mix figures are shown only where both a source URL and reporting period are present in the stored data.

Our verdict

Which should you choose?
If you care most aboutChoose
The lowest annual cost on our assumptionsE.ON Next
Overall customer serviceE.ON Next
A well-rated mobile appGood Energy
A greener fuel mixGood Energy
Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Use the decision table to match the available evidence to the factors that matter most to your household.

E.ON Next
Pros
×Cons
Good Energy
Pros
×Cons

Frequently asked questions

Which is cheaper, E.ON Next or Good Energy?

On the stored annual-cost assumptions, E.ON Next is £1,510 and Good Energy is £1,710. E.ON Next is lower by about £201 a year.

Can E.ON Next and Good Energy complaint rates be compared directly?

Yes. Both figures cover Q2 2026: E.ON Next reports 760 complaints per 100,000 customers and Good Energy reports 683.

Which supplier leads on customer service?

On the comparable customer-service measure used in the decision table, E.ON Next leads.

Which supplier has the better app evidence?

On the comparable app measure used in the decision table, Good Energy leads.

Do tariff eligibility rules matter?

Yes. Specialist, time-of-use, EV, heat-pump and export tariffs can have equipment, meter or account requirements. Check the current supplier terms before applying.

Which supplier has the greener evidence?

On the comparable green-energy measure used in the decision table, Good Energy leads. This row is based on published fuel-mix percentages.

Which is better overall, E.ON Next or Good Energy?

There is no single overall winner in this repaired draft. Price, service, app and green-energy evidence are kept as separate choices in the decision table.

When was this comparison updated?

The structured source payload is for September 2026.

What changed this month

This month, Good Energy's iOS sampled negative reviews rose from 1 to 3, E.ON Next's iOS app updates in last 90 days fell from 3 to 0, and E.ON Next's iOS sampled neutral reviews fell from 1 to 0. There were 29 other data changes this month — see the full changelog below for details.

Data changes this month (36)

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Rob Gibbs

Written by

Rob Gibbs

Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.

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