E.ON Next OVO Energy (September 2026)
E.ON Next vs OVO Energy
E.ON Next is our overall winner, offering cheaper tariffs and stronger independent service scores, though OVO Energy performs slightly better on Trustpilot.
E.ON Next leads this comparison, providing cheaper fixed and variable tariffs in our current data alongside higher independent service scores. Although OVO Energy holds a slight edge on Trustpilot and answers calls faster, E.ON Next's lower prices and higher Citizens Advice ranking make it the stronger option for most households.
About E.ON Next and OVO Energy
Who is E.ON Next?
E.ON Next is the retail brand of E.ON UK, which is owned by the German energy company E.ON SE. It was set up to replace the older E.ON brand and npower, and today it is one of the UK's largest domestic energy suppliers. What sets it apart is its focus on smart technology and specialist tariffs for households with electric vehicles, heat pumps, and solar batteries. It also gives customers a dedicated team of Energy Specialists to speak to when they need help.
Products & services
Awards & recognition
Who is OVO Energy?
OVO Energy was set up in 2009 and is owned by the OVO Group. It grew significantly in 2020 when it bought the household energy business of SSE, making it one of the UK's largest domestic energy suppliers. In 2026, OVO announced a planned deal to sell its retail energy business to E.ON, though the two companies continue to run separately. A key feature of the supplier is its focus on smart technology, including an app to track energy use, a rewards programme called OVO Beyond, and a scheme that rewards customers for shifting their energy use away from peak times.
Products & services
Awards & recognition
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Tariffs and pricing
E.ON Next provides the lower-priced overall deal in our comparison. Its most affordable option is the Next Fixed 24m Exclusive v11, a 24-month fixed tariff estimated at £1,510 a year with a £200 total exit fee. Conversely, OVO Energy's cheapest overall plan is its Simpler Energy standard variable tariff, priced at £1,611 a year with no fixed term or exit fees.
When comparing fixed contracts, E.ON Next maintains its price advantage. Its £1,510 a year 24-month tariff undercuts OVO Energy's most affordable fixed option, the 1 Year Fixed + Boiler Cover 27 August 2026, which costs £1,742 a year for a 12-month term and carries a £100 exit fee.
Households seeking a variable rate may prefer E.ON Next's Next Pledge Tracker 12m v12. This tracker tariff is estimated at £1,560 a year and includes a £50 exit fee. OVO Energy's closest equivalent is the Simpler Energy standard variable tariff, which costs £1,611 a year but does not charge exit fees.
| Metric | E.ON Next | OVO Energy |
|---|---|---|
| Cheapest tariff | £1,510 / year | £1,611 / year |
| Cheapest variable tariff | £1,560 / year | £1,611 / year |
| Cheapest fixed tariff | £1,510 / year | £1,742 / year |
E.ON Next and OVO Energy: Tariff Options
E.ON Next tariffs
E.ON Next offers a range of standard variable and fixed-term tariffs, with fixed contract lengths of 12 and 24 months. It also provides several specialist tariffs designed for households with electric vehicles, heat pumps, and solar battery storage.
OVO Energy tariffs
OVO Energy offers standard variable and fixed-term plans, including 12- and 24-month fixed options. It also provides bundled options that include extra services, as well as specialist add-ons for electric vehicle charging and solar export.[1]
Customer reviews
Both suppliers generate substantial feedback on Trustpilot. OVO Energy achieves a slightly higher score of 4.7 out of 5 across more than 299,000 reviews, while E.ON Next holds 4.5 out of 5 from over 225,000 reviews. Five-star ratings make up 78% of OVO Energy's total, compared to 75% for E.ON Next. Both companies share an identical 9% proportion of one-star reviews.
Trustpilot feedback for E.ON Next frequently mentions helpful staff, professional engineers, and a smooth switching process, alongside occasional complaints regarding rising standing charges and communication gaps. OVO Energy reviewers often highlight polite advisors resolving complex problems and prompt home visits, though some note long wait times and delayed communications.
E.ON Next performs better in the latest Which? annual survey, securing an overall rating of 66 out of 100 against OVO Energy's 61. Furthermore, E.ON Next achieves 8 out of 15 for its handling of complaints, whereas OVO Energy scores 6 out of 15.
App ratings and features
E.ON Next holds a clear advantage on the Google Play Store for Android users, achieving a score of 4.3 out of 5 from over 16,000 ratings. OVO Energy records a lower score of 2.8 out of 5 across more than 10,000 ratings. Both applications are actively maintained and exceed 1,000,000 installs.
On iOS, OVO Energy provides a highly rated app scoring 4.6 out of 5 from 18,000 ratings, with recent release notes detailing ongoing bug fixes and performance improvements. Because current App Store ratings for E.ON Next are absent from our data, a direct comparison for Apple users is not possible.
Customer service and support
Average wait: 2.1 min
Hours: Mon–Thu 9am–5pm, Fri 9am–4pm, closed Saturday, closed Sunday
Average wait: 1.6 min
Hours: Weekdays 9am–5pm, closed Saturday, closed Sunday
Replies: 91% within 2 days
Hours: 24/7
Replies: 99% within 2 days
Hours: 24/7
Average response: ~7 min
Hours: Business hrs
E.ON Next achieves stronger results in independent evaluations, placing 3rd in the latest Citizens Advice data with an overall score of 3.71 out of 5. OVO Energy sits five places lower in 8th position, scoring 3.3 out of 5. Both suppliers maintain formal vulnerability commitments registered with Citizens Advice.
Despite lower overall scores, OVO Energy responds to customers slightly faster. Its average call centre wait time is 1 minute 33 seconds, compared to 2 minutes 3 seconds for E.ON Next. OVO Energy also replies to 98.5% of emails within two days, whereas E.ON Next manages 90.7% in that timeframe. Additionally, OVO Energy records a social media response time of 6 minutes 53 seconds, a metric missing from E.ON Next's current data.
E.ON Next operates its phone lines from 9am to 5pm Monday to Thursday, and 9am to 4pm on Fridays. OVO Energy's phone support is available on weekdays from 9am to 5pm. Neither supplier opens its phone lines on weekends.
| Metric | E.ON Next | OVO Energy |
|---|---|---|
| Average social media response time | N/A | 6 minutes 53 seconds |
Complaints and performance
Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.
Green Energy Comparison
E.ON Next's green energy approach
According to Citizens Advice data, E.ON Next supplies a mostly renewable mix, with some fossil fuels and nuclear energy. The supplier offers 100% renewable electricity on specific green tariffs, such as Next Gust, which is backed by UK wind generators. For its standard renewable claims, it matches usage with Renewable Energy Guarantee of Origin (REGO) certificates rather than generating the power directly. The company has a target to reach net zero emissions by 2050. It also includes a one-off donation to the Woodland Trust for customers who sign up for its fixed tariffs, pledging to donate £500,000 over three years to help restore ancient woodlands.[1][2]
OVO Energy's green energy approach
According to Citizens Advice data, OVO Energy supplies a mix that is largely fossil fuels, with some renewable and nuclear energy. Despite this, the supplier runs a "Plan Zero" strategy with a target to reach true net zero by 2035. Its Plan Zero strategy limits its reliance on carbon offsets to a maximum of 10%. Customers can choose to add a "Greener Electricity" upgrade to their tariff to support renewable generation. As part of its sustainability investments, the company has planted 5 million trees in the UK since 2015 on behalf of its customers.[3][4][5]
- [1] Supplier website (E.ON Next)
- [2] E.ON Next: 100% renewable electricity
- [3] Supplier website (OVO Energy)
- [4] Company.ovo.com: offsets to a maximum of 10%
- [5] OVO Energy: "Greener Electricity" upgrade
- Supplier website (E.ON Next)
- Supplier website (OVO Energy)
- Citizens Advice (E.ON Next)
- Citizens Advice (OVO Energy)
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | E.ON Next |
| Overall customer service | E.ON Next |
| A well-rated mobile app | OVO Energy |
| A greener fuel mix | E.ON Next |
E.ON Next is our overall winner, offering cheaper tariffs and stronger independent service scores, though OVO Energy performs slightly better on Trustpilot.
Based on the available evidence, E.ON Next may suit most households better, primarily because it currently offers cheaper fixed and variable tariffs. It also secures higher rankings in independent service evaluations from Citizens Advice and Which?, alongside a higher-rated app experience for Android users.
OVO Energy remains a viable alternative, performing slightly better on Trustpilot and answering calls and emails faster than E.ON Next. However, its higher prices across our compared tariffs and lower independent service scores mean it places second overall in this comparison.
- Lower prices across overall, fixed, and variable tariffs
- Higher scores from Citizens Advice and Which?
- Significantly higher rating on the Google Play Store
- Slightly lower Trustpilot score than OVO Energy
- Longer average call centre wait times
- Slightly higher overall Trustpilot rating
- Faster average call centre and email response times
- Highly rated iOS app
- More expensive fixed and variable tariffs in our comparison
- Lower scores from Citizens Advice and Which?
- Lower rating on the Google Play Store
Frequently asked questions
Who is the overall winner between E.ON Next and OVO Energy?
E.ON Next is our overall winner. It offers cheaper fixed and variable tariffs in our current pricing data, and it ranks higher in independent customer service evaluations from Citizens Advice and Which?.
Which supplier offers the cheapest fixed tariff?
E.ON Next offers the cheaper fixed deal in our comparison. Its cheapest fixed tariff costs £1,510 a year, compared to £1,742 a year for OVO Energy's cheapest fixed option.
What do customers say about E.ON Next and OVO Energy on Trustpilot?
Both suppliers score very highly on Trustpilot. OVO Energy has a slightly higher rating of 4.7 out of 5, with customers praising its helpful advisors. E.ON Next scores 4.5 out of 5, with reviewers frequently highlighting professional engineers and a smooth switching process.
Which supplier has the better mobile app?
E.ON Next has a significantly better rating on the Google Play Store for Android users (4.3 out of 5, compared to OVO Energy's 2.8). OVO Energy has a highly rated iOS app (4.6 out of 5), but we do not currently have iOS data for E.ON Next to compare directly.
How do E.ON Next and OVO Energy compare for call wait times?
OVO Energy answers calls slightly faster. Its average call centre wait time is 1 minute 33 seconds, while E.ON Next takes an average of 2 minutes 3 seconds to answer.
Should I choose E.ON Next or OVO Energy?
For most households, E.ON Next is the stronger choice because it currently offers cheaper tariffs and scores higher with Citizens Advice and Which?. However, if you prefer slightly faster call answering and value a high Trustpilot score, OVO Energy remains a solid option.
Do E.ON Next and OVO Energy charge exit fees?
Yes, both suppliers charge exit fees on their fixed tariffs. E.ON Next's cheapest fixed tariff carries a £200 total exit fee, while OVO Energy's cheapest fixed tariff has a £100 exit fee. Neither supplier charges exit fees on their standard variable tariffs.
How do these suppliers perform in Citizens Advice rankings?
E.ON Next ranks higher in the latest Citizens Advice data, placing 3rd overall with a score of 3.71 out of 5. OVO Energy ranks lower in 8th place, with a score of 3.3 out of 5.
Do E.ON Next and OVO Energy offer tracker tariffs?
Yes, E.ON Next offers a tracker tariff called Next Pledge Tracker, which is designed to stay below the standard price cap. OVO Energy does not offer a tracker tariff in our current pricing data.
Are E.ON Next and OVO Energy the same company?
No, they currently operate separately. However, in 2026, OVO announced a planned deal to sell its retail energy business to E.ON. Until the deal is complete, they remain independent suppliers.
What changed this month
This month, OVO Energy's play store net-positive % fell from 1.3 to -9.2, E.ON Next's iOS app updates in last 90 days fell from 3 to 0, and E.ON Next's iOS sampled neutral reviews fell from 1 to 0. There were 28 other data changes this month — see the full changelog below for details.
Data changes this month (34)
E.ON Next
- Trustpilot reviews219,212 → 225,716
- Trustpilot 5-star %74 → 75
- Trustpilot 4-star %12 → 11
- iOS app rating4.8 → no longer available
- iOS app ratings count49,000 → no longer available
- iOS app days since last update4 → no longer available
- iOS app updates in last 90 days3 → 0
- iOS sampled reviews avg stars3 → no longer available
- iOS sampled neutral reviews1 → 0
- Play Store rating4.324643 → 4.340909
- Play Store ratings count16,070 → 16,278
- Play Store days since last update5 → 4
- Play Store positive ratings %82.6 → 83.1
- Play Store negative ratings %14.2 → 13.8
- Play Store net-positive %68.4 → 69.3
- Cheapest variable tariff£1,747 → £1,560.38
- Cheapest fixed tariff£1,745.58 → £1,509.55
- Cheapest tariff£1,745.58 → £1,509.55
- Tariff count5 → 6
- Fixed tariffs available3 → 4
OVO Energy
- Trustpilot reviews293,863 → 299,269
- Trustpilot 5-star %77 → 78
- Trustpilot 4-star %10 → 9
- iOS app days since last update37 → 25
- Play Store rating3.0206423 → 2.8167422
- Play Store ratings count10,621 → 10,825
- Play Store days since last update37 → 26
- Play Store positive ratings %48.2 → 43.2
- Play Store negative ratings %46.9 → 52.4
- Play Store neutral ratings %4.9 → 4.4
- Play Store net-positive %1.3 → -9.2
- Cheapest variable tariff£1,804.82 → £1,610.88
- Cheapest fixed tariff£1,923.42 → £1,742.03
- Cheapest tariff£1,804.82 → £1,610.88
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.