E.ON Next Review (September 2026)
Overview
E.ON Next combines strong Citizens Advice rankings and positive Trustpilot reviews, though its Which? customer service scores are low.
Who are E.ON Next?
E.ON Next is the home energy brand of the wider E.ON group. It was set up to replace the older E.ON brand and npower after E.ON bought the company. Today, it is one of the UK's biggest domestic energy suppliers.
What sets the supplier apart is its focus on customer service and smart energy technology. Customers get dedicated energy specialists to help manage their accounts, alongside a mobile app to track their energy use. It also offers flexible tariffs that reward households for shifting their energy use to off-peak times, and gives existing customers discounts on home energy technology such as solar panels, heat pumps, and electric vehicle chargers.
Products & services
- Standard variable tariff
- flexible energy with no exit fees
- Fixed tariffs
- price certainty for 12 or 24 months
- Tracker tariffs
- variable rates designed to stay below the price cap
- Electric vehicle tariffs
- cheaper off-peak rates for charging
- Heat pump tariffs
- lower overnight rates for heat pump owners
- Solar and battery tariffs
- dynamic import and export rates
Awards & recognition
- ✓Flex Accreditation — 2026 Uswitch
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
The supplier's lowest-priced option is the Next Fixed 24m Exclusive v11, which costs £1,510 annually. This plan requires a 24-month commitment and includes a £200 exit fee. For those preferring flexible pricing, E.ON Next's cheapest variable tariff is estimated at £1,560 per year.
Tariff Details
This supplier's full tariff range
E.ON Next offers a range of standard variable and fixed-rate tariffs, alongside specialist options for homes with electric vehicles, heat pumps, and solar panels. Contract terms for its fixed deals span from 12 to 24 months.
Customer Reviews
E.ON Next holds a 4.5 out of 5 rating on Trustpilot based on 225,716 reviews. Data shows 75% of these are five-star ratings, while 9% award a single star. Positive feedback frequently highlights helpful staff, punctual engineers, and a straightforward switching process.
Conversely, critical reviews often cite rising costs, with specific mentions of high daily standing charges. Some users also report communication delays when seeking support. The supplier actively monitors this platform, replying to 99% of negative reviews.
In the annual Which? survey, E.ON Next achieved an overall score of 66. The supplier performed strongly in targeted categories, scoring 9 out of 10 for helping those who need it and 8 out of 10 for smart meters. Complaint handling received 8 out of 15. However, broader metrics were lower, with both value for money and overall customer service scoring 2 out of 5.
Apps
Customers can monitor energy usage and manage their accounts via the E.ON Next mobile app. The Android version holds a 4.3 out of 5 rating on the Google Play Store across 16,278 reviews and exceeds one million downloads. The software receives regular updates.
Rating data for the iOS version on the Apple App Store is currently unavailable.
Service & Support
E.ON Next places 3rd among all suppliers in the Citizens Advice rankings, achieving an overall score of 3.71 out of 5. Call centre wait times average 2 minutes and 3 seconds, and the company responds to 90.7% of emails within two days. Additionally, the supplier has formal vulnerability commitments registered with the charity.
Accepted payment methods include Direct Debit, cash, cheque, and prepayment. Telephone support operates Monday to Thursday from 9am to 5pm, and Friday from 9am to 4pm. Customer service lines are closed on weekends.
Complaints and performance
In Q2 2026, E.ON Next received 760 complaints for every 100,000 customers. The supplier resolved 49.61% of these complaints by the end of the next working day. It also fixed 89.69% of complaints within eight weeks.
Main reasons for complaints
Customer service was the most common issue, making up 32.28% of all complaints.
Payments came second, causing 12.16% of complaints.
General billing and meter reading issues caused 11.19% of complaints.
Debt and debt-related disconnections made up 10.40% of the total.
Smart billing and meter reading issues caused 7.02% of complaints.
Green Energy
According to Citizens Advice data, E.ON Next's electricity fuel mix is largely renewable, with some fossil fuels and a small amount of nuclear. While its standard tariffs use this mixed supply, the supplier offers 100% renewable electricity on specific products, such as its Next Gust and Next Pumped tariffs. The renewable electricity on the Next Gust tariff is backed by agreements with UK wind generators (E.ON Next).[1]
E.ON Next's parent group aims for climate neutrality in its Scope 3 emissions by 2050, while targeting Scope 1 and 2 climate neutrality by 2040. To support wider sustainability, it has partnered with the Woodland Trust, pledging at least £500,000 over three years to help restore ancient UK woodlands (E.ON Next). The supplier also makes a one-off donation to the charity for every customer who signs up for a fixed-rate tariff (E.ON Next). As well as this, its E.ON Next Gen Home concept packages low-carbon technology like heat pumps and solar panels into a single monthly payment to help customers make their homes greener.[2]
Verdict
E.ON Next combines strong Citizens Advice rankings and positive Trustpilot reviews, though its Which? customer service scores are low.
E.ON Next combines high Citizens Advice rankings with positive Trustpilot feedback. The supplier maintains average call wait times of just over two minutes, and its Android application is well-received by users.
However, prospective customers should note the low Which? scores for value for money and overall customer service, alongside the £200 exit fee attached to its cheapest fixed tariff. E.ON Next may suit households seeking an established provider with prompt call responses, but those who prioritise Which? survey results or prefer contracts without exit fees might want to explore alternative options.
Frequently asked questions
Is E.ON Next a good energy supplier?
E.ON Next ranks 3rd in the Citizens Advice ratings and holds a 4.5 out of 5 score on Trustpilot. However, its Which? customer service scores are low, meaning it is a mixed picture depending on which metrics you value most.
How much does E.ON Next's cheapest tariff cost?
The supplier's cheapest available deal is the Next Fixed 24m Exclusive v11, which costs £1,510 a year.
Does E.ON Next charge exit fees?
Yes, its cheapest fixed tariff comes with a £200 exit fee if you decide to leave the 24-month contract early.
What do customers say about E.ON Next?
Customers on Trustpilot frequently praise the helpful staff and smooth switching process. However, some reviewers complain about high daily standing charges and occasional communication gaps.
Does E.ON Next have a mobile app?
Yes, it offers an app to help you manage your account. It is rated 4.3 out of 5 on the Google Play Store, though current Apple App Store ratings are unavailable.
How quickly does E.ON Next answer the phone?
Customers wait an average of 2 minutes and 3 seconds to speak to an agent, according to Citizens Advice data.
Is E.ON Next open on weekends?
Its telephone support is closed on Saturday and Sunday, with phone lines open Monday to Friday.
Should I switch to E.ON Next?
E.ON Next suits customers who want a supplier with strong phone support and a good Android app. If you want to avoid exit fees or prioritise Which? survey results, it may be worth looking at other options.
What changed this month
This month, E.ON Next's iOS app updates in last 90 days fell from 3 to 0, E.ON Next's iOS sampled neutral reviews fell from 1 to 0, and E.ON Next's fixed tariffs available rose from 3 to 4. There were 15 other data changes this month — see the full changelog below for details.
Data changes this month (20)
E.ON Next
- Trustpilot reviews219,212 → 225,716
- Trustpilot 5-star %74 → 75
- Trustpilot 4-star %12 → 11
- iOS app rating4.8 → no longer available
- iOS app ratings count49,000 → no longer available
- iOS app days since last update4 → no longer available
- iOS app updates in last 90 days3 → 0
- iOS sampled reviews avg stars3 → no longer available
- iOS sampled neutral reviews1 → 0
- Play Store rating4.324643 → 4.340909
- Play Store ratings count16,070 → 16,278
- Play Store days since last update5 → 4
- Play Store positive ratings %82.6 → 83.1
- Play Store negative ratings %14.2 → 13.8
- Play Store net-positive %68.4 → 69.3
- Cheapest variable tariff£1,747 → £1,560.38
- Cheapest fixed tariff£1,745.58 → £1,509.55
- Cheapest tariff£1,745.58 → £1,509.55
- Tariff count5 → 6
- Fixed tariffs available3 → 4
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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