OVO Energy Review (September 2026)
Overview
OVO Energy is highly rated on Trustpilot and offers a well-regarded iOS app, but poor independent scores from Which? suggest its customer service and value for money could be improved.
Who are OVO Energy?
OVO Energy was founded in 2009 in Bristol and is part of the OVO Group. In May 2026, E.ON announced plans to buy the supplier's UK energy retail business. Through its own growth and after it bought SSE's retail energy branch in 2020, it has become one of the UK's largest domestic energy suppliers.
What sets OVO Energy apart is its focus on smart technology and customer rewards. It runs the OVO Beyond loyalty scheme, which gives customers perks and savings towards home upgrades like solar panels. It also offers a Power Move scheme, which rewards households for shifting their electricity use to off-peak times when the grid is greener.
Products & services
- Gas and electricity
- standard and fixed energy tariffs
- Smart meters
- installation and support
- Solar panels and battery storage
- home renewable energy setups
- Heat pumps
- low-carbon heating installations
- Home insulation
- energy efficiency upgrades
- Boiler and heating cover
- maintenance and breakdown protection
- Electric vehicle charging
- specialist EV plans and add-ons
Awards & recognition
- ✓Uswitch Energy Accreditation — 2026/Uswitch
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
OVO Energy's lowest-priced option is Simpler Energy, a variable tariff estimated at £1,611 a year. This plan operates without a fixed term and carries a £0 exit fee.
For households preferring to lock in their rates, the cheapest fixed alternative is the 1 Year Fixed + Boiler Cover 27 August 2026 deal, priced at £1,742 a year. This contract requires a 12-month commitment and includes a £100 exit fee.
Tariff Details
This supplier's full tariff range
OVO Energy offers a range of mainstream domestic tariffs, including a standard variable option and fixed-rate deals. It also provides specialist add-ons for electric vehicle drivers and homes that generate their own renewable energy.
Customer Reviews
OVO Energy holds a Trustpilot rating of 4.7 out of 5 across 299,269 reviews. Within this substantial volume of feedback, 78% of users award five stars, while 9% leave one-star ratings.
Reviewers frequently note that staff are patient when resolving complex issues, and that engineers arrive promptly while explaining procedures clearly during home visits. Conversely, some customers report experiencing long wait times and communication delays when attempting to contact support.
In the annual Which? survey, the supplier achieved an overall score of 61. It received 2 out of 5 for both customer service and value for money, 6 out of 15 for complaints handling, and 5 out of 10 for smart meters. The firm also scored 2 out of 5 across ease of contacting, clarity of statements, accuracy of payments, and the switching process. By contrast, it secured a notably high 9 out of 10 for supporting customers who require extra help.
Apps
The OVO Energy iOS app scores 4.6 out of 5 from 18,000 ratings on the App Store. A sample of recent reviews indicates that users find the interface detailed and practical for managing direct debits, although some report technical issues when operating it on an iPad or attempting to view full tariff details.
On the Google Play Store, the Android version holds a lower rating of 2.8 out of 5, based on 10,825 reviews across more than 100,000 installs. Both iterations of the application appear to be actively maintained, with recent updates released by the developer.
Service & Support
OVO Energy holds a Citizens Advice score of 3.3 out of 5, placing it 8th in the rankings. The supplier records an average call centre wait time of 1 minute 33 seconds and responds to 98.5% of emails within two days. It receives 39.5 complaints per 10,000 customers.
The firm has registered formal vulnerability commitments with Citizens Advice. Customer support operates on weekdays between 9am and 5pm, remaining closed on weekends. Accepted payment methods include Direct Debit, cash, cheque, and prepayment.
Complaints and performance
Figures for Q2 2026 show that OVO Energy received 1,775 complaints for every 100,000 customers. The supplier resolved 63.5% of these issues by the end of the next working day. It also resolved 90.7% of complaints within eight weeks.
Green Energy
According to Citizens Advice data from January to March 2026, OVO Energy's electricity fuel mix is largely fossil fuels, with some renewable and nuclear energy.
In 2023, the supplier stopped offering 100% renewable electricity backed solely by certificates as standard, stating this does not do enough to help reach net zero. Instead, customers can pay extra for a Greener Electricity upgrade. This supplies 100% renewable electricity backed by agreements with independent UK generators and includes a yearly payment to help new generators get set up.[1]
OVO Energy has a Plan Zero strategy to reach net zero by 2035. It aims to do this by cutting its carbon emissions by 90% and offsetting the remaining 10%. As part of its environmental work, the company says it has planted 5 million trees in the UK since 2015.[2]
Verdict
OVO Energy is highly rated on Trustpilot and offers a well-regarded iOS app, but poor independent scores from Which? suggest its customer service and value for money could be improved.
OVO Energy presents a mixed profile for households considering a switch. While its Trustpilot rating is high and its iOS app is well received, independent assessments highlight areas of concern. Low Which? scores for customer service and value for money, combined with a poorly rated Android app, indicate that the customer experience may vary.
This supplier may suit households that manage their accounts via an iPhone and value strong support for customers requiring extra help. Conversely, those who use Android devices or prioritise highly rated general customer service and clear billing statements might prefer to compare alternative providers.
Frequently asked questions
Who owns OVO Energy?
OVO Energy is part of the OVO Group. It was founded in 2009 and bought SSE's retail energy branch in 2020. In May 2026, E.ON announced plans to buy the supplier's UK energy retail business.
What is OVO Energy's cheapest tariff?
Its cheapest tariff is Simpler Energy, a variable deal priced at £1,611 a year with no fixed term and a £0 exit fee.
Does OVO Energy charge exit fees?
Its standard variable tariff has a £0 exit fee, meaning you can leave at any time. However, its fixed deals carry a £100 exit fee.
Is OVO Energy a good supplier?
OVO Energy has a strong Trustpilot rating of 4.7 out of 5, with customers praising its helpful staff. However, independent assessments show a more mixed picture, with a Citizens Advice score of 3.3 out of 5 and a Which? overall score of 61.
Does OVO Energy have a mobile app?
Yes, it has apps for both Apple and Android devices. The iOS app is highly rated at 4.6 out of 5, while the Android version on the Google Play Store scores 2.8 out of 5.
How quickly does OVO Energy answer the phone?
According to Citizens Advice, OVO Energy's average call centre wait time is 1 minute 33 seconds.
Is OVO Energy green?
Its standard electricity mix is largely made up of fossil fuels (74%), but customers can pay extra for a Greener Electricity upgrade, which sources 100% renewable electricity backed by agreements with independent UK generators.
Should I switch to OVO Energy?
It may be a good choice if you want a highly rated iOS app and strong support for vulnerable customers. However, if you use an Android device or want top-tier independent scores for general customer service, you might want to look at other options.
What changed this month
This month, OVO Energy's play store net-positive % fell from 1.3 to -9.2, OVO Energy's iOS app days since last update fell from 37 to 25, and OVO Energy's play store days since last update fell from 37 to 26. There were 10 other data changes this month — see the full changelog below for details.
Data changes this month (14)
OVO Energy
- Trustpilot reviews293,863 → 299,269
- Trustpilot 5-star %77 → 78
- Trustpilot 4-star %10 → 9
- iOS app days since last update37 → 25
- Play Store rating3.0206423 → 2.8167422
- Play Store ratings count10,621 → 10,825
- Play Store days since last update37 → 26
- Play Store positive ratings %48.2 → 43.2
- Play Store negative ratings %46.9 → 52.4
- Play Store neutral ratings %4.9 → 4.4
- Play Store net-positive %1.3 → -9.2
- Cheapest variable tariff£1,804.82 → £1,610.88
- Cheapest fixed tariff£1,923.42 → £1,742.03
- Cheapest tariff£1,804.82 → £1,610.88
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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