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Energy Review
Supplier comparison

Home Energy vs OVO Energy (September 2026)

Overview

Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Trustpilot
Home Energy
4.1
873 reviews
OVO Energy
4.7
299,269 reviews
Citizens Advice rank
Home Energy
N/A
OVO Energy
#8
Cheapest variable
Home Energy
£1,453
/year
OVO Energy
£1,611
/year
iOS app
Home Energy
2.3
7 ratings
OVO Energy
4.6
18,000 ratings
Affiliate
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Tariffs and pricing

Home Energy
CHEAPEST
VARIABLE
Fair Variable Dual
£1,453/year
No fixed term · Variable rates can change
Best for: maximum flexibility
OVO Energy
VARIABLE
Simpler Energy
£1,611/year
No fixed term · Variable rates can change
Best for: maximum flexibility
FIXED 12M
1 Year Fixed + Boiler Cover 27 August 2026
£1,742/year
12-month term · Exit fee £100
Best for: price certainty

Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.

Customer reviews

Trustpilot
Home Energy4.1 / 5
OVO Energy4.7 / 5
Citizens Advice
Home EnergyN/A
OVO Energy#8
Which?
Home EnergyN/A %
OVO Energy61 %

Each review service uses its own method and scale, so the measures below should be read separately.

App quality

App Store
Home Energy2.3 · 7 reviews
OVO Energy4.6 · 18,000 reviews
Google Play
Home Energy2.19 · 16 reviews
OVO Energy2.82 · 10,825 reviews

App-store scores are shown by platform. No winner is declared where either ratings sample is missing or too small.

Service and support

Citizens Advice rank
Home Energy
N/A
OVO Energy
#8
Citizens Advice score
Home Energy
N/A
out of 5
OVO Energy
3.3
out of 5
Emails ≤2 days
Home Energy
N/A
OVO Energy
99%
Avg call wait
Home Energy
N/A
OVO Energy
1.6 min
ChannelHome EnergyOVO Energy
PhoneWeekdays 9am–5pm, closed Saturday, closed Sunday
Email24/7
Social mediaBusiness hrs

Only like-for-like service measures with data for both suppliers are ranked.

SourcesChecked 1st September 2026
  1. Citizens Advice (OVO Energy)

Complaints and performance

Per 100k customers
Home Energy
N/A
OVO Energy
1,775
Q2 2026
CA per 10k
Home Energy
N/A
Citizens Advice
OVO Energy
39.5
Citizens Advice
Resolved same/next day
Home Energy
N/A
OVO Energy
64%
Resolved ≤8 weeks
Home Energy
N/A
OVO Energy
91%

Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.

Home Energy — complaint themes
No complaint-reason breakdown was available in the supplied data
OVO Energy — complaint themes
Customer Service
Any issues with the services provided by OVO.
Payment issues
Any complications with the setup or functionality of our customer’s payment method across all payment types.
Smart billing and meter reading issues
Any problems with the presentation of bills, including incorrect bills and billing frequency, for customers who own a smart meter.
Debt & Debt-related disconnections
Disconnections or issues related to debt management for our pay monthly customers.
General billing and meter reading issues
Any problems with the presentation of bills, including incorrect bills and billing frequency, for customers who do not own a smart meter.
SourcesChecked 1st September 2026
  1. Supplier performance page (OVO Energy)

Green Energy Comparison

Home Energy
Fuel mix not published
OVO Energy
11%Renewable
January to March 2026
Renewable11%
Nuclear9%
Fossil fuel74%
Other6%

Published fuel-mix figures are shown only where both a source URL and reporting period are present in the stored data.

Our verdict

Which should you choose?
If you care most aboutChoose
The lowest annual cost on our assumptionsHome Energy
Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Use the decision table to match the available evidence to the factors that matter most to your household.

Home Energy
Pros
  • Cheapest variable tariff at £1,453 / year
  • 4.1 Trustpilot from 873 reviews
×Cons
  • 19% of Trustpilot reviews are 1-star
  • 63% of Google Play ratings are negative
OVO Energy
Pros
  • Cheapest variable tariff at £1,611 / year
  • 4.7 Trustpilot from 299,269 reviews
  • iOS app rated 4.6 out of 5
  • 99% of emails answered within 2 days
×Cons
  • 52% of Google Play ratings are negative

Frequently asked questions

Which is cheaper, Home Energy or OVO Energy?

On the stored annual-cost assumptions, Home Energy is £1,453 and OVO Energy is £1,611. Home Energy is lower by about £158 a year.

Can Home Energy and OVO Energy complaint rates be compared directly?

No direct complaint-rate winner is declared because Home Energy and OVO Energy do not both have figures for the same stated reporting period.

Which supplier leads on customer service?

The supplied data does not support a like-for-like customer-service winner.

Which supplier has the better app evidence?

The supplied data does not support a like-for-like app winner.

Do tariff eligibility rules matter?

Yes. Specialist, time-of-use, EV, heat-pump and export tariffs can have equipment, meter or account requirements. Check the current supplier terms before applying.

Which supplier has the greener evidence?

The supplied data does not support a like-for-like green-energy winner. This row is based on published fuel-mix percentages.

Which is better overall, Home Energy or OVO Energy?

There is no single overall winner in this repaired draft. Price, service, app and green-energy evidence are kept as separate choices in the decision table.

When was this comparison updated?

The structured source payload is for September 2026.

What changed this month

This month, OVO Energy's play store net-positive % fell from 1.3 to -9.2, Home Energy's iOS sampled reviews avg stars rose from 1 to 2, and Home Energy's play store net-positive % fell from -26.6 to -43.7. There were 26 other data changes this month — see the full changelog below for details.

Data changes this month (33)

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Rob Gibbs

Written by

Rob Gibbs

Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.

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