Home Energy OVO Energy (August 2026)
Overview
Home Energy is cheaper on the variable tariff we compared, while OVO Energy has stronger available review and app evidence.
OVO Energy has stronger available review and app evidence. However, Home Energy currently offers a substantially cheaper variable tariff, which may suit households prioritising lower unit costs.
About Home Energy and OVO Energy
Who is Home Energy?
Home Energy is an independent UK energy supplier that opened in 2017. Run by Home Energy Trading Ltd and part of the Net Zero Planet Group, it is a smaller supplier that aims to offer a low-cost alternative to the larger companies. It focuses on a simple digital service where customers manage their accounts through a mobile app. Its key difference is offering a variable rate rather than a complex range of deals.
Who are OVO Energy?
Set up in 2009, OVO Energy has grown to become one of the UK's largest domestic suppliers. In 2026, it announced a planned agreement to become part of E.ON, a deal that would increase its scale. It offers tariffs and smart home technology. Its key difference is its Beyond rewards programme and Power Move scheme, which give customers perks for shifting their electricity use to off-peak times.
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Tariffs and pricing
The lowest-priced option we found for Home Energy is the Fair Variable Dual. This variable deal costs £1,625 a year, carries no exit fee, and operates on a rolling 0-month term. It is £179 a year cheaper than OVO Energy's most affordable equivalent, the Simpler Energy variable tariff, which is priced at £1,805 a year and also features no exit fees. For an average household, this represents a difference of £15 per month.
Households looking to lock in their rates can consider OVO Energy's 12-month fixed deal, the 1 Year Fixed + Boiler Cover 22 July 2026. This tariff costs £1,923 a year and includes a £100 exit fee. We do not currently have pricing data for any fixed tariffs from Home Energy.
Home Energy and OVO Energy: Tariff Options
Home Energy tariffs
Home Energy keeps its domestic range simple by focusing on variable-rate energy. We did not identify fixed-term contracts, tracker tariffs or specialist electric vehicle deals in Home Energy's current published domestic range when checked.
OVO Energy tariffs
OVO Energy offers a mix of variable and fixed deals, with fixed terms set at 12 months. It also offers specialist add-ons for electric vehicle owners.
Customer reviews
OVO Energy holds a Trustpilot rating of 4.7 out of 5 from 293,863 reviews, whereas Home Energy scores 4.0 out of 5 based on a much smaller sample of 827 reviews. A larger share of OVO Energy's feedback is five stars (77%), compared to 71% for Home Energy. Conversely, 20% of Home Energy's reviewers leave a one-star rating, compared to 9% for OVO Energy.
Review summaries indicate that Home Energy customers frequently highlight helpful staff and competitive pricing, though some note slow response times and switching delays. OVO Energy reviewers often mention efficient problem resolution, although a subset report long wait times when attempting to contact support. When addressing negative feedback on Trustpilot, OVO Energy typically replies within 24 hours, while Home Energy averages around a week.
Independent Which? customer satisfaction data is currently only available for OVO Energy, which achieves an overall score of 61%. In the detailed sub-categories, it receives 2 out of 5 for both customer service and value for money, 6 out of 15 for complaints handling, and 5 out of 10 for smart meters. It performs strongly in the help for those who need it category, scoring 9 out of 10.
App quality and features
OVO Energy's iOS app scores 4.6 out of 5 on the App Store across 18,000 ratings. Home Energy scores 2.3 out of 5, but this is based on just 7 ratings, making direct comparison difficult. On Google Play, OVO Energy holds a 3.0 out of 5 from 10,621 ratings, while Home Energy scores 2.4 from 15 ratings. Installation figures reflect this difference in scale, with OVO Energy recording over 1,000,000 Android downloads compared to Home Energy's 5,000+.
Recent update notes for OVO Energy's app highlight bug fixes and performance improvements. Home Energy's latest release added Priority Services Register features and in-app Direct Debit setup for eligible users. A limited sample of recent iOS reviews for Home Energy points to login difficulties and Direct Debit configuration issues. Meanwhile, sampled feedback for OVO Energy highlights detailed usage tracking, with one user noting a display bug on larger screens.
Service and support
Citizens Advice service data is currently available only for OVO Energy, which ranks 8th overall with a score of 3.3 out of 5. The supplier records an average call centre wait time of 1 minute 33 seconds and responds to 98.5% of emails within two days. Its average social media response time is 6 minutes 53 seconds.
OVO Energy maintains formal vulnerability commitments with Citizens Advice. Its support lines operate on weekdays from 9am to 5pm, and the supplier accepts payments via Direct Debit, Cash/Cheque, and Prepayment. As noted, Home Energy is not currently featured in the Citizens Advice dataset.
Complaints and performance
There is no complaints data available for Home Energy. The figures for OVO Energy cover the first quarter of 2026.
Green Energy Comparison
Home Energy's green approach
Home Energy focuses on helping customers lower their energy use through smart technology and data insights rather than offering a dedicated green tariff. Its electricity fuel mix is a mix of renewable energy and natural gas, alongside some nuclear and coal. The supplier is part of the Net Zero Planet Group, which aims to reduce carbon footprints.[1]
OVO Energy's green approach
OVO Energy runs a sustainability programme called Plan Zero, which sets a target to reach net zero carbon emissions by 2035. As part of its environmental efforts, the supplier has planted over 5 million trees in the UK. Its electricity fuel mix is largely fossil fuels, with some renewable and nuclear power. Customers who want a greener option can choose to add a greener electricity upgrade to their fixed plan, and the supplier encourages greener habits through its Power Move scheme.[2]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Home Energy |
| A well-rated mobile app | OVO Energy |
OVO Energy leads on customer service and app ratings, but Home Energy offers a significantly cheaper variable tariff.
There is no clear overall winner on the available evidence. Home Energy is the lower-priced option on the variable tariffs compared, while OVO Energy has stronger review and app evidence. Home Energy currently lacks independent evaluation from Citizens Advice and Which?, so direct service comparisons remain limited.
- Variable tariff is priced lower than OVO Energy's equivalent
- No exit fees on its standard variable deal
- Lacks independent data from Citizens Advice and Which?
- Higher proportion of one-star reviews on Trustpilot (20%)
- App ratings sample size is too small for reliable comparison
- Holds a 4.7 out of 5 rating on Trustpilot
- Scores 4.6 out of 5 on the iOS App Store
- Provides a 12-month fixed tariff option
- Variable tariff costs more than Home Energy's equivalent
- Cheapest fixed deal includes a £100 exit fee
- Scores 2 out of 5 for customer service in Which? data
Frequently asked questions
Which supplier is better, Home Energy or OVO Energy?
OVO Energy performs better on customer review and app metrics, but Home Energy currently offers a much cheaper variable tariff. Your choice will depend on whether you prioritise price or a proven service record.
Is Home Energy cheaper than OVO Energy?
Yes, based on the tariffs we compared, Home Energy is cheaper. Its standard variable tariff costs £1,625 a year, which is £179 less than OVO Energy's equivalent deal.
Do customers prefer Home Energy or OVO Energy?
OVO Energy has a higher Trustpilot score of 4.7 out of 5, compared to 4.0 for Home Energy. A larger share of OVO Energy customers give it a five-star rating.
Does Home Energy or OVO Energy have a better mobile app?
OVO Energy has stronger app ratings, scoring 4.6 out of 5 on the App Store. Home Energy's app has a low score, but it is based on a very small number of ratings, making it hard to compare directly.
Which supplier offers better customer service?
OVO Energy ranks 8th in the Citizens Advice service table with a score of 3.3 out of 5. Home Energy does not currently have Citizens Advice data available to compare.
Should I switch to Home Energy or OVO Energy?
If you want the lowest possible price, Home Energy's variable tariff is cheaper. If you place more weight on the available customer-review and app data, OVO Energy may be more suitable.
Does OVO Energy offer a fixed tariff?
Yes, OVO Energy offers 12-month fixed tariffs, including options with boiler cover or a greener electricity add-on. We do not currently have price data for a fixed tariff from Home Energy.
Does Home Energy have Citizens Advice data?
No, Home Energy is not currently scored in the Citizens Advice energy supplier table, which means we cannot compare its call wait times or email response speeds against OVO Energy.
What do customers complain about with Home Energy?
Home Energy customers on Trustpilot sometimes complain about slow response times, issues with the switching process, and problems with setting up Direct Debits in the mobile app.
Can I manage my OVO Energy account on an app?
Yes, OVO Energy has an app available on iOS and Android. Customers use it to track their energy usage, view bills, and manage their payments.
What changed this month
This month, OVO Energy's iOS app days since last update rose from 13 to 37, OVO Energy's play store days since last update rose from 14 to 37, and OVO Energy's cheapest tariff exit fee fell from £100 to £0. There were 28 other data changes this month — see the full changelog below for details.
Data changes this month (38)
Home Energy
- Trustpilot reviews811 → 827
- Trustpilot 4-star %5 → 4
- Trustpilot 1-star %19 → 20
- Trustpilot negative reviews replied %92 → 95
- Trustpilot positive reviews %76 → 75
- Trustpilot negative reviews %22 → 23
- Trustpilot net-positive %54 → 52
- iOS app days since last update500 → 158
- iOS sampled reviews avg stars2 → 1
- iOS sampled negative reviews2 → 3
- Play Store rating2.357143 → 2.4
- Play Store ratings count14 → 15
- Play Store days since last update136 → 159
- Play Store positive ratings %28.6 → 26.7
- Play Store negative ratings %57.1 → 53.3
- Play Store neutral ratings %14.3 → 20
- Play Store net-positive %-28.5 → -26.6
- Cheapest variable tariff£1,507.25 → £1,625.43
- Cheapest tariff£1,507.25 → £1,625.43
OVO Energy
- Trustpilot reviews287,327 → 293,863
- iOS app days since last update13 → 37
- iOS app updates in last 90 days3 → 2
- iOS sampled reviews avg stars4.2 → 3.67
- iOS sampled positive reviews4 → 2
- Play Store rating3.2850413 → 3.0206423
- Play Store ratings count10,351 → 10,621
- Play Store days since last update14 → 37
- Play Store positive ratings %55.4 → 48.2
- Play Store negative ratings %40.2 → 46.9
- Play Store neutral ratings %4.5 → 4.9
- Play Store net-positive %15.2 → 1.3
- Cheapest fixed tariff£1,797.13 → £1,923.42
- Cheapest tariff£1,797.13 → £1,804.82
- Cheapest tariff exit fee£100 → £0
- Cheapest tariff term12 months → 0 months
- Tariff count5 → 4
- Fixed tariffs available4 → 3
- Longest fixed term24 months → 12 months
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.