EDF Energy Home Energy (August 2026)
Overview
EDF Energy wins on app ratings and established service scores, though Home Energy offers a cheaper variable tariff.
EDF Energy scores higher across the metrics we track, particularly in app ratings and customer reviews, although Home Energy currently provides a cheaper variable tariff. Because Home Energy lacks independent data from Citizens Advice and Which?, EDF Energy may suit households that prefer established service metrics.
About EDF Energy and Home Energy
Who is EDF Energy?
Owned by the French state-owned company Électricité de France, EDF Energy is one of the UK's largest domestic energy suppliers. The company supplies gas and electricity to homes across the country and generates its own power. What sets it apart is its focus on generating zero-carbon electricity, mainly through its UK nuclear power stations.
Who is Home Energy?
Home Energy is a small UK-based energy supplier that opened in 2017. It focuses on offering low-cost variable tariffs and good customer service to domestic customers. The company keeps its product range simple, offering flexible variable tariffs with no exit fees rather than a wide range of complex deals.
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Tariffs and pricing
Home Energy currently provides the cheaper overall deal in this comparison. Its Fair Variable Dual tariff is priced at £1,625 a year, making it £129 a year (£11 a month) less expensive than EDF Energy's Simply Tracker Sep27 variable tariff, which costs £1,755 a year.
Households looking to avoid penalty charges may note that Home Energy's cheapest deal has no exit fees, whereas the EDF Energy variable tariff carries a £50 exit fee. Neither of these lowest-priced options requires a fixed term.
For those seeking price certainty, EDF Energy offers fixed deals. Its Simply Fixed 2Yr Aug28 tariff costs £1,824 a year for a 24-month term and includes a £150 exit fee. We do not currently hold fixed tariff pricing data for Home Energy.
Tariff options
EDF Energy tariffs
The supplier offers standard variable and fixed tariffs, alongside specialist options for electric vehicle owners and homes with solar panels.
Home Energy tariffs
The supplier keeps its product range simple, focusing on flexible variable tariffs that track the energy price cap.
Customer reviews
EDF Energy holds a higher Trustpilot rating of 4.8 from over 240,000 reviews, compared to Home Energy's 4.0 from 827 reviews. Five-star ratings make up 83% of EDF Energy's total, while Home Energy's top-tier feedback sits at 71%. Additionally, Home Energy carries a higher proportion of one-star reviews at 20%, against 7% for EDF Energy.
Feedback for EDF Energy frequently highlights staff professionalism and quick response times. Reviewers often describe the service as efficient and straightforward, noting that communications are generally helpful.
Home Energy customers similarly point to helpful staff and competitive pricing in their feedback. However, some reviewers report experiencing long waits for statements alongside occasional issues during the switching process.
In independent assessments, EDF Energy holds a Which? customer satisfaction score of 58 out of 100. It receives 2 out of 5 for both overall customer service and value for money. While it achieves 9 out of 10 for help for those who need it, it scores lower in other areas, managing 1 out of 5 for switching and 3 out of 5 for contacting your supplier. Home Energy does not currently feature in the Which? rankings.
App quality and features
EDF Energy maintains higher-rated mobile applications across both major platforms. Its iOS app scores 4.6 from 185,000 ratings, while the Android version achieves a 4.4 from over 50,000 ratings.
Conversely, Home Energy's apps hold lower scores of 2.3 on iOS and 2.4 on Google Play. It is worth noting that these figures are based on very small samples of 7 and 15 ratings respectively, making direct comparisons with EDF Energy's large volume of feedback difficult.
Recent updates to EDF Energy's apps include design improvements and easier access to the Priority Services Register. Meanwhile, a recent sample of iOS reviews for Home Energy highlights customer frustration regarding app functionality and ongoing billing issues.
Customer service and support
EDF Energy achieves an overall Citizens Advice score of 2.9 out of 5, placing it 11th among the suppliers compared. Home Energy is not currently rated by Citizens Advice.
When contacting EDF Energy by phone, the average call centre wait time is 2 minutes 46 seconds. The supplier also responds to 85.6% of emails within two days.
EDF Energy maintains formal vulnerability commitments registered with Citizens Advice. It accepts payments via Direct Debit, cash, cheque, and prepayment. Its phone lines operate Monday to Thursday from 8am to 6pm, and Friday from 8am to 4pm.
Complaints and performance
EDF Energy has published its complaints data for the first quarter of 2025. Home Energy does not have any complaints data available, so we cannot compare the two suppliers directly.
Green energy comparison
EDF Energy's green approach
EDF Energy supplies an electricity mix that is largely nuclear, with some fossil fuel and renewables. The company generates zero-carbon electricity and is building new nuclear power stations, such as Hinkley Point C and Sizewell C. It also invests in renewable energy, with 1GW of renewable generation running and over 4GW being built.
Home Energy's green approach
Home Energy supplies a balanced fuel mix made up of renewable energy and natural gas, alongside some nuclear and coal. The company states it is shifting towards sustainability to give cleaner energy for the future.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Home Energy |
| A well-rated mobile app | EDF Energy |
EDF Energy has stronger app ratings and published service data, while Home Energy offers the cheaper variable tariff.
EDF Energy scores higher across the available evidence, particularly regarding its app ratings and customer reviews. While Home Energy offers a cheaper variable tariff, it currently lacks independent service data from Citizens Advice and Which?.
EDF Energy may suit households prioritising highly rated apps and established customer service scores. If upfront price is the primary consideration, Home Energy's variable tariff costs less, though prospective customers should weigh this against the lack of independent service metrics and a very low volume of app ratings.
- Higher app ratings on both iOS and Android
- 4.8 Trustpilot rating from a large volume of reviews
- Independent service data available from Citizens Advice
- More expensive variable tariff in this comparison
- Exit fees apply to its cheapest deals
- Cheaper variable tariff
- No exit fees on its cheapest available deal
- Lacks Citizens Advice and Which? scores
- Very low volume of app ratings
- Higher proportion of one-star Trustpilot reviews
Frequently asked questions
Which supplier is better overall?
EDF Energy performs better on the data we compared, with stronger app ratings and a higher Trustpilot score. Home Energy currently offers a cheaper variable tariff, but lacks independent service data.
Does EDF Energy or Home Energy offer cheaper tariffs?
Home Energy offers the cheaper overall deal in this comparison. Its variable tariff is £129 a year cheaper than EDF Energy's cheapest variable option.
How do customer reviews compare for EDF Energy and Home Energy?
EDF Energy holds a 4.8 Trustpilot rating from over 240,000 reviews. Home Energy has a 4.0 rating from just over 800 reviews, with a higher percentage of one-star ratings.
Which supplier has a better mobile app?
EDF Energy has much stronger app ratings on both iOS and Android. Home Energy's apps score poorly, though this is based on a very small number of ratings.
How do EDF Energy and Home Energy compare for customer service?
EDF Energy has a Citizens Advice score of 2.9 out of 5 and an average call wait time of 2 minutes 46 seconds. Home Energy is currently missing from the Citizens Advice data.
Should I switch to EDF Energy or Home Energy?
If you want highly rated apps and established service scores, EDF Energy is the stronger option. If you care most about finding the cheapest variable tariff, Home Energy costs less.
Do these suppliers offer fixed tariffs?
EDF Energy offers fixed deals, including a 12-month and a 24-month option. We do not currently have fixed tariff prices for Home Energy in this comparison.
Why is Home Energy missing a Which? score?
Home Energy does not currently feature in the Which? rankings used in this comparison.
Are the mobile apps for EDF Energy and Home Energy actively updated?
EDF Energy's iOS app has been updated very recently, with improvements to the design and features. Home Energy's apps have also seen moderate updates, including the addition of Priority Services Register features.
Do EDF Energy and Home Energy charge exit fees?
EDF Energy charges a £50 exit fee on its cheapest variable tariff and £150 on its cheapest fixed deal. Home Energy's cheapest variable tariff has no exit fees.
What changed this month
This month, EDF Energy's iOS app updates in last 90 days rose from 0 to 3, EDF Energy's cheapest tariff term fell from 24 months to 0 months, and EDF Energy's iOS app days since last update fell from 754 to 6. There were 27 other data changes this month — see the full changelog below for details.
Data changes this month (34)
EDF Energy
- Trustpilot reviews234,962 → 243,334
- iOS app ratings count182,000 → 185,000
- iOS app days since last update754 → 6
- iOS app updates in last 90 days0 → 3
- Play Store rating4.4540496 → 4.4256063
- Play Store ratings count49,305 → 50,315
- Play Store days since last update20 → 7
- Play Store positive ratings %87.2 → 86.3
- Play Store negative ratings %9.1 → 9.8
- Play Store neutral ratings %3.7 → 3.9
- Play Store net-positive %78.1 → 76.5
- Cheapest fixed tariff£1,692.77 → £1,824.37
- Cheapest tariff£1,692.77 → £1,754.76
- Cheapest tariff exit fee£150 → £50
- Cheapest tariff term24 months → 0 months
Home Energy
- Trustpilot reviews811 → 827
- Trustpilot 4-star %5 → 4
- Trustpilot 1-star %19 → 20
- Trustpilot negative reviews replied %92 → 95
- Trustpilot positive reviews %76 → 75
- Trustpilot negative reviews %22 → 23
- Trustpilot net-positive %54 → 52
- iOS app days since last update500 → 158
- iOS sampled reviews avg stars2 → 1
- iOS sampled negative reviews2 → 3
- Play Store rating2.357143 → 2.4
- Play Store ratings count14 → 15
- Play Store days since last update136 → 159
- Play Store positive ratings %28.6 → 26.7
- Play Store negative ratings %57.1 → 53.3
- Play Store neutral ratings %14.3 → 20
- Play Store net-positive %-28.5 → -26.6
- Cheapest variable tariff£1,507.25 → £1,625.43
- Cheapest tariff£1,507.25 → £1,625.43
Related comparisons
Related reviews
EDF Energy Review
EDF Energy was formed in 2002 when several regional electricity boards were brought together. It is the UK retail branch of the French state-owned EDF Group and is one of the UK's biggest domestic energy suppliers.
Read review→
Sainsbury’s Energy Review
Sainsbury's Energy operates under a licence agreement with E.ON Next, which is part of the E.ON group, one of the UK's biggest domestic suppliers. E.ON Next physically supplies the gas and electricity and runs the billing systems, while Sainsbury's Energy has its own dedicated customer service team.
Read review→
Cheapest Variable Energy Tariffs in the UK
As we head into the height of summer, household energy use typically drops, making it an ideal time to review your bills. When comparing variable and tracker tariffs, the main consideration is balancing flexibility with how closely your rates track wholesale costs. Standard variable tariffs fluctuat
Read article→Related guides
How to get a free Octopus Energy cuddly toy?
If you are an Octopus Energy customer, you might recognise their pink, eight-legged mascot, Constantine. Fluffy plush versions of the mascot have become highly popular, often appearing across social media and in homes around the UK.
Read guide→
Who are the ‘Big Six’ energy suppliers?
For years, the term 'Big Six' was used to describe a specific group of energy companies that dominated the UK market. These companies emerged after the energy sector was privatised in the 1990s. Today, the phrase is mostly an outdated industry label. The original line-up no longer exists, as several
Read guide→
Who are the best green energy suppliers in the UK? (2026)
The UK energy market has shifted heavily towards renewable power. With renewable sources providing 44% of Britain’s electricity in 2025, finding a green energy supplier is much easier than it used to be. However, not all green tariffs are the same. Some suppliers actively build wind farms and buy po
Read guide→
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.