EDF Energy Home Energy (September 2026)
Overview
EDF Energy has stronger app ratings, while Home Energy is significantly cheaper for households wanting a standard variable tariff.
EDF Energy scores higher overall due to its stronger customer review ratings, well-reviewed apps, and a broader selection of tariffs, including fixed deals. However, Home Energy currently provides a notably cheaper standard variable tariff, which may suit households focused primarily on price.
About EDF Energy and Home Energy
Who is EDF Energy?
EDF Energy is one of the UK's largest domestic energy suppliers and is owned by the French state-backed company Électricité de France. It runs a large fleet of nuclear power stations, making it a major generator of zero-carbon electricity. The supplier offers standard and fixed deals, as well as specialist options for electric vehicle owners and homes with solar panels. What sets it apart is its focus on nuclear power rather than wind or solar, alongside its support for smart home technology.
Who are Home Energy?
Home Energy is a smaller, independent UK energy supplier that opened in 2017. It is part of the Net Zero Planet Group and positions itself as a low-cost alternative to the biggest domestic suppliers. The company keeps its product range very simple, focusing on a cheap variable rate rather than a complex list of tariffs. It also focuses on fast switching and lets customers manage their accounts through a smartphone app.
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Tariffs and pricing
The lowest-priced tariff identified across both suppliers is Home Energy's Fair Variable Dual at £1,453 a year. This standard variable plan has no fixed term and carries a £0 exit fee. By comparison, EDF Energy's most affordable option is its Standard (Variable) tariff at £1,611 a year, meaning Home Energy is £158 a year cheaper based on our usage assumptions.
For households seeking price certainty, EDF Energy offers fixed deals. These start with the Simply Fixed 2Yr Sep28v4 tariff at £1,691 a year, which requires a 24-month contract and includes a £200 total exit fee. Home Energy does not currently feature any fixed tariffs within our priced data.
EDF Energy and Home Energy: Tariff Options
EDF Energy
EDF Energy offers a range of tariffs, covering standard variable and fixed deals, as well as specialist options for electric vehicle owners and homes with solar panels.
Home Energy
Home Energy keeps its product range simple by focusing on a standard variable tariff, without offering fixed deals, tracker tariffs, or specialist electric vehicle options.
Customer reviews
EDF Energy holds a higher Trustpilot score of 4.8 out of 5, drawn from over 251,000 reviews. Home Energy carries a 4.1 out of 5 rating, though this is based on a smaller sample of 873 reviews. Approximately 83% of EDF Energy's reviews are five-star, compared to 72% for Home Energy. Conversely, 19% of Home Energy's reviews are one-star, compared to 7% for EDF Energy.
Feedback for EDF Energy frequently highlights polite staff and prompt issue resolution, though some users report difficulties navigating the automated phone systems. Home Energy customers note helpful service and fast response times, but negative reviews often cite issues with direct debit management and unexpected billing changes. Both suppliers actively monitor the platform, replying to at least 95% of their negative reviews.
In the latest Which? annual survey, EDF Energy achieved an overall score of 58. It scored 9 out of 10 for helping those who need it, but received lower marks elsewhere, including 2 out of 5 for overall customer service, 1 out of 5 for switching, and 3 out of 5 for contacting the supplier. Home Energy does not currently feature in the Which? survey.
App quality and features
EDF Energy's smartphone apps score 4.6 out of 5 on the App Store from 187,000 ratings and 4.4 out of 5 on Google Play. Home Energy's apps score 2.3 on iOS and 2.2 on Android, although these figures are based on just 23 ratings across both platforms, limiting direct comparison.
EDF Energy updates its apps regularly on both platforms. A recent sample of iOS reviews for the supplier averaged 2.3 stars; some users noted improvements, while others reported issues when making payments. Home Energy's apps have not been updated in over six months, and the few sampled reviews highlight missing functionality, such as the inability to amend direct debits.
Service and support
EDF Energy holds an overall Citizens Advice score of 2.9 out of 5, placing it 11th in the latest rankings. The supplier answers calls in an average of 2 minutes 46 seconds and responds to 85.6% of emails within two days. Home Energy does not currently have data available in the Citizens Advice rankings.
EDF Energy operates its customer service lines Monday to Thursday from 8am to 6pm, and Friday from 8am to 4pm, remaining closed on weekends. The supplier accepts Direct Debit, Cash/Cheque, and Prepayment methods.
Complaints and Performance
We have complaints data for EDF Energy from the second quarter of 2026, but no data is available for Home Energy. Because of this, we cannot compare the two suppliers directly.
Green Energy Comparison
EDF Energy
EDF Energy focuses heavily on zero-carbon generation. Its electricity fuel mix is largely nuclear, with some fossil fuel and renewables. The supplier backs many of its tariffs with zero-carbon nuclear electricity as standard. It does not currently offer a dedicated green tariff. The company invests in UK energy infrastructure, building new nuclear plants such as Hinkley Point C to support the country's net zero targets, and it runs dozens of wind farms across the country.
Home Energy
Home Energy states a mission to help customers reduce their carbon footprint as part of the Net Zero Planet Group. The supplier focuses on helping households lower their energy use through smart technology and data tracking. It uses a mixed fuel source to supply its customers, which includes renewable energy, natural gas, nuclear, and coal. It does not currently offer a dedicated green tariff.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Home Energy |
| A well-rated mobile app | EDF Energy |
EDF Energy has stronger app ratings, while Home Energy is significantly cheaper for households wanting a standard variable tariff.
EDF Energy has higher app and Trustpilot ratings and offers fixed and specialist EV options. However, Home Energy currently offers a notably cheaper standard variable tariff. As Home Energy is missing data from Citizens Advice and Which?, the available evidence does not support a firm overall winner.
Home Energy may suit households prioritising price who are comfortable with a variable plan. Conversely, EDF Energy is likely a better fit for those seeking the price certainty of a fixed deal, or who prefer a supplier with established customer service metrics and higher app ratings.
- Strong Trustpilot rating based on a large volume of reviews
- Regularly updated smartphone apps with high ratings
- Offers fixed and specialist EV tariffs
- Scores 9 out of 10 for helping those who need it in Which? research
- Standard variable tariff is currently £158 a year more expensive than Home Energy
- Low Which? scores for switching and contacting the supplier
- Some customers report issues with automated phone systems
- Standard variable tariff is currently £158 a year cheaper
- Fast response times noted in customer reviews
- Replies to at least 95% of negative Trustpilot reviews
- No fixed tariffs among our priced deals
- Missing data from Citizens Advice and Which?
- Smartphone apps have low ratings and lack recent updates
- Customers report issues with direct debit management
Frequently asked questions
Which supplier is better overall, EDF Energy or Home Energy?
EDF Energy has higher app and Trustpilot ratings and offers fixed and specialist tariffs, while Home Energy currently offers a significantly cheaper standard variable tariff. Home Energy has no comparable Citizens Advice or Which? data, so the overall comparison remains limited.
Which supplier offers the cheapest tariff?
Home Energy currently offers the cheapest overall deal with its Fair Variable Dual tariff, which is £158 a year cheaper than EDF Energy's equivalent standard variable tariff.
Does EDF Energy or Home Energy have better customer reviews?
EDF Energy gets better scores on Trustpilot, achieving 4.8 out of 5 from over 251,000 reviews. Home Energy has a lower score of 4.1 out of 5 based on a much smaller sample.
Are the smartphone apps better with EDF Energy or Home Energy?
EDF Energy has highly rated apps on both iOS and Android, and updates them regularly. Home Energy's apps have very low scores, though this is based on a very small number of ratings, and they have not been updated recently.
How quickly do EDF Energy and Home Energy answer the phone?
According to Citizens Advice data, EDF Energy answers customer calls in an average of 2 minutes 46 seconds. Call wait time data is not currently available for Home Energy.
Should I switch to EDF Energy or Home Energy?
If you want the cheapest possible standard variable tariff, Home Energy is the cheaper option. If you prefer fixed prices, specialist EV tariffs, or highly rated apps, EDF Energy is the stronger choice.
Do EDF Energy and Home Energy offer fixed tariffs?
EDF Energy offers fixed-term tariffs, including a 24-month deal. There are no fixed tariffs for Home Energy among the deals we have prices for, where it only showed a standard variable plan.
What do customers complain about with Home Energy?
Some Home Energy customers on Trustpilot have reported issues with managing their direct debits, unexpected changes to their billing, and administrative problems when switching providers.
Do EDF Energy and Home Energy offer specialist EV tariffs?
EDF Energy offers specialist time-of-use tariffs that provide cheaper electricity overnight for charging an electric vehicle. Home Energy does not currently offer an EV tariff.
What are EDF Energy's customer service opening hours?
EDF Energy's customer service lines are open Monday to Thursday from 8am to 6pm, and Friday from 8am to 4pm. They are closed on Saturdays and Sundays.
What changed this month
This month, EDF Energy's iOS app days since last update rose from 6 to 13, Home Energy's iOS sampled reviews avg stars rose from 1 to 2, and EDF Energy's play store days since last update rose from 7 to 14. There were 29 other data changes this month — see the full changelog below for details.
Data changes this month (37)
EDF Energy
- Trustpilot reviews243,334 → 251,360
- iOS app ratings count185,000 → 187,000
- iOS app days since last update6 → 13
- iOS sampled reviews avg stars2 → 2.33
- Play Store rating4.4256063 → 4.3837585
- Play Store ratings count50,315 → 51,073
- Play Store days since last update7 → 14
- Play Store positive ratings %86.3 → 85.2
- Play Store negative ratings %9.8 → 10.6
- Play Store neutral ratings %3.9 → 4.2
- Play Store net-positive %76.5 → 74.6
- Cheapest variable tariff£1,754.76 → £1,610.88
- Cheapest fixed tariff£1,824.37 → £1,691.28
- Cheapest tariff£1,754.76 → £1,610.88
- Cheapest tariff exit fee£50 → £0
- Cheapest fixed tariff exit fee£150 → £200
- Tariff count4 → 3
- Variable tariffs available2 → 1
Home Energy
- Trustpilot rating4 → 4.1
- Trustpilot reviews827 → 873
- Trustpilot 5-star %71 → 72
- Trustpilot 1-star %20 → 19
- Trustpilot positive reviews %75 → 76
- Trustpilot negative reviews %23 → 22
- Trustpilot net-positive %52 → 54
- iOS app days since last update158 → 188
- iOS sampled reviews avg stars1 → 2
- iOS sampled negative reviews3 → 2
- Play Store rating2.4 → 2.1875
- Play Store ratings count15 → 16
- Play Store days since last update159 → 189
- Play Store positive ratings %26.7 → 18.8
- Play Store negative ratings %53.3 → 62.5
- Play Store neutral ratings %20 → 18.8
- Play Store net-positive %-26.6 → -43.7
- Cheapest variable tariff£1,625.43 → £1,452.53
- Cheapest tariff£1,625.43 → £1,452.53
Related comparisons
Related reviews
EDF Energy Review
EDF Energy was formed in 2002 and is the UK retail branch of the French state-owned EDF Group. It has operated in the UK for decades and is one of the country's biggest domestic energy suppliers.
Read review →
Scottish Power Review
ScottishPower supplies household gas and electricity and is also a renewable electricity generator. Its UK generation business includes a substantial portfolio of onshore wind farms.
Read review →EDF Empower Tracker prices
The price cap with 10p a unit off in the early hours and 10p added across the late afternoon, and no standing charge.
Read more →Related guides
Are Octopus Energy saving sessions worth it?
Energy bills remain a heavy burden for many households. While finding a cheaper tariff is one way to cut costs, Octopus Energy offers a different approach. Its Saving Sessions scheme pays you for changing when you use electricity.
Read guide →
Which energy suppliers are going bust?
The UK energy market has seen massive upheaval over the past few years. During the peak of the energy crisis in 2021 and 2022, wholesale costs soared and caused dozens of suppliers to collapse. By July 2026, the market has largely stabilised. However, smaller companies still occasionally fail, and t
Read guide →
Are there Energy tariffs for pensioners?
When you retire, adjusting to a fixed monthly income can be a shock, especially when regular household bills continue to rise. Because older adults often spend more time at home and may need to keep the heating on for longer to stay well, energy costs usually make up a large part of their monthly bu
Read guide →
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.