EDF Energy Review (August 2026)
Overview
EDF Energy provides highly rated digital tools and strong Trustpilot reviews, but mixed independent customer service scores mean it may not suit everyone.
Who are EDF Energy?
EDF Energy was formed in 2002 when several regional electricity boards were brought together. It is the UK retail branch of the French state-owned EDF Group and is one of the UK's biggest domestic energy suppliers.
What sets the supplier apart is its focus on generating its own zero-carbon electricity, mainly through its UK nuclear power stations. It is also leading large-scale projects like the building of the Hinkley Point C nuclear plant.
Products & services
- Standard variable tariff
- flexible tariff with no exit fees
- Fixed-rate deals
- one-year and two-year fixed contracts
- Electric vehicle tariffs
- specialist deals with cheaper off-peak charging rates
- Heat pump tariffs
- specialist deals with discounted off-peak windows
- Solar and battery tariffs
- import and export options for homes generating their own power
Awards & recognition
- ✓Overall Customer Satisfaction (Silver), Uswitch Energy Awards — 2025
- ✓Customer Service (Silver), Uswitch Energy Awards — 2025
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Prices
These are the tariffs we have pricing for — the supplier may offer others.
The supplier's lowest-priced option is Simply Tracker Sep27. This variable tariff costs £1,755 a year for typical use and includes a £50 exit fee.
Households looking to fix their unit rates might consider Simply Fixed 2Yr Aug28. Priced at £1,824 annually, this 24-month contract requires a £150 early exit fee.
Tariff details
This supplier's full tariff range
EDF Energy offers a range of standard variable and fixed-rate tariffs, as well as specialist options for electric vehicle owners, homes with heat pumps, and those with solar panels.
Customer reviews
EDF Energy maintains a Trustpilot rating of 4.8 out of 5 across more than 243,000 reviews. The feedback is largely positive, with 83% of users awarding five stars and 7% leaving a one-star rating. Common themes in these reviews include professional staff, polite communication, and prompt responses.
Data shows the company replies to 99% of its negative Trustpilot feedback, usually within 24 hours.
Performance in the annual Which? energy survey is more mixed, with an overall score of 58. The supplier received 2 out of 5 for both customer service and value for money, alongside 7 out of 15 for complaints handling. However, it secured a high score of 9 out of 10 for supporting customers who need extra help.
App ratings
For digital account management, EDF Energy provides mobile applications on both major platforms. The iOS version holds a score of 4.6 from 185,000 App Store ratings, while the Android app scores 4.4 across 50,000 reviews on the Google Play Store.
Recent updates to these apps have introduced a refreshed interface and more direct access to the Priority Services Register. Although a small sample of recent iOS feedback mentions occasional functional issues, the long-term aggregate scores remain stable.
Service and support
Citizens Advice awards EDF Energy 2.9 out of 5 for customer service, placing it 11th in their rankings. The data indicates an average call centre wait time of 2 minutes and 46 seconds, with 85.6% of emails answered within two days. The supplier records 47.6 complaints per 10,000 customers.
EDF Energy has registered formal vulnerability commitments with Citizens Advice. Telephone support is available Monday to Thursday from 8am to 6pm, and Fridays from 8am to 4pm, though lines are closed over the weekend. Accepted payment methods include Direct Debit, cash, cheque, and prepayment.
EDF Energy complaints and performance
In Q1 2025, EDF Energy received 1,528 complaints for every 100,000 customers. The supplier resolved 77% of these complaints by the end of the next working day, and 94% within eight weeks.
Green energy
EDF Energy's electricity fuel mix is largely nuclear, with some fossil fuel and renewables. The supplier generates its own zero-carbon electricity through its nuclear power stations, rather than just buying renewable energy certificates to match customer use.
It has set a target to reach net zero and is investing in new nuclear sites. For customers on its specialist electric vehicle, heat pump, and solar tariffs, the electricity is backed by 100% zero-carbon nuclear power as standard.[1]
Our verdict
EDF Energy provides highly rated digital tools and strong Trustpilot reviews, but mixed independent customer service scores mean it may not suit everyone.
EDF Energy provides well-reviewed digital tools and maintains strong aggregate feedback on Trustpilot. The supplier's mobile apps facilitate straightforward account management, and it demonstrates a clear commitment to supporting vulnerable households.
This supplier may suit households that prefer to handle their energy administration online. Conversely, those who rely heavily on traditional telephone support might want to weigh the lower independent scores from Which? and Citizens Advice before switching.
Frequently asked questions
Is EDF Energy a green supplier?
EDF Energy generates its own zero-carbon electricity through its UK nuclear power stations. While its overall fuel mix includes some fossil fuels, the electricity supplied on its specialist electric vehicle, heat pump, and solar tariffs is backed by 100% zero-carbon nuclear power.
Does EDF Energy charge exit fees?
Yes, it can do. The cheapest variable tariff EDF Energy currently offers carries a £50 exit fee, and its cheapest fixed deal comes with a £150 exit fee.
How long are EDF Energy's fixed contracts?
Among the fixed deals we have prices for, EDF Energy offers contracts lasting either 12 months or 24 months. Its cheapest fixed tariff is a 24-month deal.
Is EDF Energy highly rated on Trustpilot?
Yes, EDF Energy holds a rating of 4.8 out of 5 on Trustpilot from over 243,000 reviews. 83% of reviewers give the supplier five stars, frequently praising staff helpfulness and quick response times.
How did EDF Energy perform in the latest Which? survey?
EDF Energy scored 58 overall in the latest Which? energy survey. It received 2 out of 5 for both customer service and value for money, but achieved a high score of 9 out of 10 for helping customers who need it.
Does EDF Energy have a mobile app?
Yes, EDF Energy offers apps for both Apple and Android devices. The iOS app scores 4.6 out of 5, and the Google Play Store version scores 4.4, with both apps receiving regular updates.
How long does it take EDF Energy to answer the phone?
According to Citizens Advice data, customers wait an average of 2 minutes and 46 seconds to speak to a call centre agent.
What are EDF Energy's opening hours?
EDF Energy's phone lines are open Monday to Thursday from 8am to 6pm, and Friday from 8am to 4pm. The lines are closed on Saturday and Sunday.
Should I switch to EDF Energy?
EDF Energy is a reasonable option if you want to manage your account through a smartphone app and value strong Trustpilot reviews. However, you may want to compare other suppliers if traditional customer service or independent Which? scores are a main priority for you.
What changed this month
This month, EDF Energy's iOS app updates in last 90 days rose from 0 to 3, EDF Energy's cheapest tariff term fell from 24 months to 0 months, and EDF Energy's iOS app days since last update fell from 754 to 4. There were 11 other data changes this month — see the full changelog below for details.
Data changes this month (16)
EDF Energy
- Trustpilot reviews234,962 → 243,334
- iOS app ratings count182,000 → 185,000
- iOS app days since last update754 → 4
- iOS app updates in last 90 days0 → 3
- iOS sampled reviews avg stars2 → 2.33
- Play Store rating4.4540496 → 4.4256063
- Play Store ratings count49,305 → 50,315
- Play Store days since last update20 → 5
- Play Store positive ratings %87.2 → 86.3
- Play Store negative ratings %9.1 → 9.8
- Play Store neutral ratings %3.7 → 3.9
- Play Store net-positive %78.1 → 76.5
- Cheapest fixed tariff£1,692.77 → £1,824.37
- Cheapest tariff£1,692.77 → £1,754.76
- Cheapest tariff exit fee£150 → £50
- Cheapest tariff term24 months → 0 months
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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