EDF Energy Utility Warehouse (September 2026)
Contents
EDF Energy vs Utility Warehouse
EDF Energy offers better customer service and app ratings, but Utility Warehouse is cheaper for both fixed and variable tariffs.
EDF Energy performs better on Citizens Advice measures, app ratings and Trustpilot, while Utility Warehouse scores higher in the Which? survey. Utility Warehouse currently provides cheaper fixed and variable tariffs, but has longer average call wait times.
About EDF Energy and Utility Warehouse
Who is EDF Energy?
EDF Energy is one of the UK's largest energy suppliers. It is owned by the French state-backed energy company, EDF (Électricité de France). It is also a major energy generator in the UK, running several nuclear power stations and wind farms. As well as supplying energy, the company offers other home energy products, such as EV chargers (through its Pod Point brand), solar panels, and heat pumps.
Products & services
Awards & recognition
Who are Utility Warehouse?
Utility Warehouse is one of the biggest domestic suppliers in the UK, with over a million customers. It is owned by Telecom Plus Plc, a company that started in 1996. Utility Warehouse is based in London and uses a network of local Partners who recommend its services to people they know. This means it offers energy, broadband, mobile phone plans, and home insurance. Customers manage all their chosen services through a single monthly bill. The main draw is that customers can save money on their energy rates by bundling multiple services together.
Products & services
Awards & recognition
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Tariffs and pricing
Utility Warehouse currently offers lower prices across both fixed and variable options. Its cheapest overall tariff, the UW Tracker Saver 5, is a variable deal costing £1,511 a year. This comes in £100 a year cheaper than EDF Energy's lowest-priced option, the Standard (Variable) tariff, at £1,611 a year.
For households looking to lock in their rates, Utility Warehouse remains the cheaper supplier. Its lowest-priced fixed tariff costs £1,595 a year for an 11-month term, which is £96 less than EDF Energy's cheapest fixed deal at £1,691 a year for a 24-month term.
Exit fees vary notably between the two suppliers. EDF Energy's standard variable tariff has no exit fees, whereas Utility Warehouse's cheapest variable tracker tariff carries a £150 penalty for leaving early. On fixed deals, Utility Warehouse charges a £150 exit fee, while EDF Energy applies a £200 charge.
EDF Energy and Utility Warehouse: Tariff Options
EDF Energy
EDF Energy offers a range of standard variable and fixed-term deals to suit different household needs. It also offers specialist tariffs for electric vehicle (EV) drivers, as well as options for homes with solar panels and battery storage.[1]
Utility Warehouse
Utility Warehouse offers standard variable, fixed, and tracker tariffs, with rates that depend on how many home services a customer bundles together. It also offers specialist options for electric vehicle owners.
Customer reviews
EDF Energy holds a higher Trustpilot rating, scoring 4.8 out of 5 from 251,360 reviews. Utility Warehouse scores 4.2 out of 5 from 83,008 reviews. Five-star ratings make up 83% of EDF Energy's total, compared to 70% for Utility Warehouse. At the other end of the scale, 14% of Utility Warehouse's reviews are one-star, double EDF Energy's 7% share.
Reviewers for EDF Energy frequently mention polite and knowledgeable staff, noting prompt solutions and clear tariff guidance. However, some report difficulties navigating the automated phone systems. Utility Warehouse customers often highlight efficient support staff and the convenience of bundling multiple household services into a single bill, although long phone wait times are a recurring complaint.
The annual Which? customer satisfaction survey shows Utility Warehouse performing better overall, achieving a score of 69 compared to EDF Energy's 58. Utility Warehouse leads on several sub-metrics, including customer service, value for money, smart meters (7 out of 10 compared with EDF Energy's 5 out of 10), and switching.
App quality and features
EDF Energy achieves slightly higher app ratings across both major platforms. On the App Store, EDF Energy scores 4.6 out of 5 from 187,000 ratings, while Utility Warehouse scores 4.5 out of 5 from 11,000 ratings. Both applications have received recent updates.
On Google Play, EDF Energy scores 4.4 out of 5 from 51,073 ratings, compared to Utility Warehouse's 4.2 out of 5 from 11,195 ratings. Install counts show EDF Energy exceeding one million downloads, while Utility Warehouse surpasses 500,000.
Recent iOS feedback for EDF Energy mentions improvements to speed and design, though some users report problems when making payments. Utility Warehouse users note the app is easy to use for tracking cashback and managing bills, but some experience issues when topping up meters.
Customer service and support
Average wait: 2.8 min
Hours: Mon–Thu 8am–6pm, Fri 8am–4pm, closed Saturday, closed Sunday
Average wait: 7.3 min
Hours: Weekdays 8:30am–5pm, open Saturday 9am–4:30pm, closed Sunday
Replies: 86% within 2 days
Hours: 24/7
Replies: 41% within 2 days
Hours: 24/7
EDF Energy places 11th overall in the latest Citizens Advice rankings, scoring 2.9 out of 5. Utility Warehouse sits lower in 14th place with a score of 2.45 out of 5.
Call wait times differ significantly between the two suppliers. EDF Energy answers calls in an average of 2 minutes 46 seconds, whereas Utility Warehouse takes an average of 7 minutes 16 seconds. EDF Energy also responds to emails more quickly, answering 85.6% within two days, compared to 40.5% for Utility Warehouse.
Utility Warehouse has formal vulnerability commitments registered with Citizens Advice, which EDF Energy does not. For general support, EDF Energy operates Monday to Thursday from 8am to 6pm, and Friday from 8am to 4pm. Utility Warehouse is open on weekdays from 8:30am to 5pm, and provides weekend support on Saturdays from 9am to 4:30pm.
Complaints and performance
Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.
Green Energy Comparison
EDF Energy
EDF Energy is the UK's biggest generator of zero-carbon electricity, which it produces through its nuclear power stations and renewable sources. Its electricity fuel mix is largely nuclear, with some fossil fuel and renewables. The company backs its EV tariffs with 100% zero-carbon electricity. It also has a goal to help the UK reach net zero emissions.[1][2][3]
Utility Warehouse
Utility Warehouse supplies an electricity fuel mix that is largely fossil fuels, with some nuclear and other sources. Through the UW Foundation, the company supports tree planting in the UK. It pledges to plant a tree every time a new customer joins and takes three or more services. The supplier also supports the Smart Export Guarantee, which pays customers for sending their own renewable electricity back to the grid.[4]
- [1] EDF Energy: UK's biggest generator of zero-carbon electricity
- [2] EDF Energy: EV tariffs with 100% zero-carbon electricity
- [3] EDF Energy: reach net zero emissions
- [4] Uw.co.uk: supports tree planting in the UK
- Supplier website (EDF Energy)
- Supplier website (Utility Warehouse)
- Citizens Advice (EDF Energy)
- Citizens Advice (Utility Warehouse)
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Utility Warehouse |
| Overall customer service | EDF Energy |
| A well-rated mobile app | EDF Energy |
| A greener fuel mix | EDF Energy |
EDF Energy offers better customer service and app ratings, but Utility Warehouse is cheaper for both fixed and variable tariffs.
EDF Energy performs better across most service metrics and app ratings. It answers calls faster than Utility Warehouse and responds to a higher percentage of emails within two days, aligning with its higher Trustpilot score and better Citizens Advice ranking.
For households prioritising price, Utility Warehouse is currently the cheaper option for both fixed and variable deals. Its variable tracker tariff is £100 a year cheaper than EDF Energy's standard variable tariff, though it carries a £150 exit fee. It may suit customers willing to accept longer call wait times and lower service scores in exchange for lower annual costs.
- Trustpilot score of 4.8 based on 251,360 reviews
- Answers calls in under three minutes on average
- Responds to 85.6% of emails within two days
- Higher ratings across both the App Store and Google Play
- More expensive fixed and variable tariffs
- Higher exit fee on its cheapest fixed deal
- Lower score in the Which? customer satisfaction survey
- Cheaper overall and fixed tariffs
- Higher score in the Which? customer satisfaction survey
- Customer service lines are open on Saturdays
- Formal vulnerability commitments registered with Citizens Advice
- Average call wait time is over seven minutes
- Lower Trustpilot and Citizens Advice scores
- Responds to only 40.5% of emails within two days
- Charges a £150 exit fee on its cheapest variable tracker tariff
Frequently asked questions
Which supplier is better overall, EDF Energy or Utility Warehouse?
EDF Energy is the better choice for most households due to its stronger customer service, faster call answering times, and higher app ratings. However, Utility Warehouse currently offers cheaper fixed and variable tariffs, making it a good option if you want to save money.
Which supplier has the cheapest energy tariff?
Utility Warehouse has the cheapest overall tariff with its UW Tracker Saver 5, a variable deal costing £1,511 a year. This is £100 a year cheaper than EDF Energy's Standard (Variable) tariff.
What do customers say about EDF Energy and Utility Warehouse?
EDF Energy scores 4.8 out of 5 on Trustpilot, with customers praising the polite staff and prompt solutions. Utility Warehouse scores 4.2 out of 5, with customers appreciating the ability to bundle home services, though many mention long wait times on the phone.
Which supplier has the better mobile app?
EDF Energy has higher app ratings on both platforms, scoring 4.6 on the App Store and 4.4 on Google Play. Utility Warehouse also has well-rated apps, scoring 4.5 on iOS and 4.2 on Android.
How quickly do EDF Energy and Utility Warehouse answer the phone?
EDF Energy answers calls in an average of 2 minutes 46 seconds, according to Citizens Advice. Utility Warehouse takes much longer, answering calls in an average of 7 minutes 16 seconds.
Should I choose EDF Energy or Utility Warehouse?
If you want fast customer service and a highly rated app, EDF Energy is the better choice. If your main goal is finding the cheapest fixed or variable deal, Utility Warehouse offers lower prices.
Do EDF Energy and Utility Warehouse charge exit fees?
Yes, depending on the tariff. Utility Warehouse charges a £150 exit fee on its cheapest variable tracker tariff and its cheapest fixed deal. EDF Energy charges a £200 exit fee on its cheapest 24-month fixed deal, but its standard variable tariff has no exit fee.
Do both suppliers offer EV tariffs?
Yes, both suppliers offer specialist tariffs for electric vehicle drivers. EDF Energy has several options, including the Pod Point EV Exclusive, while Utility Warehouse offers EV versions of its Value, Gold, and Double Gold tariffs.
Why does Utility Warehouse score better with Which? than EDF Energy?
In the annual Which? survey, Utility Warehouse achieved a score of 69 compared to EDF Energy's 58. Utility Warehouse scored higher on value for money, smart meters, and general customer service in this specific survey.
What changed this month
This month, EDF Energy's iOS app days since last update rose from 6 to 13, Utility Warehouse's iOS sampled neutral reviews rose from 0 to 1, and EDF Energy's play store days since last update rose from 7 to 14. There were 24 other data changes this month — see the full changelog below for details.
Data changes this month (31)
EDF Energy
- Trustpilot reviews243,334 → 251,360
- iOS app ratings count185,000 → 187,000
- iOS app days since last update6 → 13
- iOS sampled reviews avg stars2 → 2.33
- Play Store rating4.4256063 → 4.3837585
- Play Store ratings count50,315 → 51,073
- Play Store days since last update7 → 14
- Play Store positive ratings %86.3 → 85.2
- Play Store negative ratings %9.8 → 10.6
- Play Store neutral ratings %3.9 → 4.2
- Play Store net-positive %76.5 → 74.6
- Cheapest variable tariff£1,754.76 → £1,610.88
- Cheapest fixed tariff£1,824.37 → £1,691.28
- Cheapest tariff£1,754.76 → £1,610.88
- Cheapest tariff exit fee£50 → £0
- Cheapest fixed tariff exit fee£150 → £200
- Tariff count4 → 3
- Variable tariffs available2 → 1
Utility Warehouse
- Trustpilot reviews81,260 → 83,008
- iOS app days since last update4 → 5
- iOS sampled reviews avg stars2.67 → 2.5
- iOS sampled neutral reviews0 → 1
- Play Store rating4.186519 → 4.1761994
- Play Store ratings count11,150 → 11,195
- Play Store days since last update4 → 6
- Play Store positive ratings %79.1 → 78.9
- Play Store negative ratings %15.9 → 16
- Play Store net-positive %63.2 → 62.9
- Cheapest variable tariff£1,697.5 → £1,510.93
- Cheapest fixed tariff£1,806.26 → £1,595.22
- Cheapest tariff£1,697.5 → £1,510.93
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.