EDF Energy Fuse Energy (September 2026)
Overview
Fuse Energy wins with a significantly cheaper fixed tariff, though EDF Energy offers more established independent customer service data.
Fuse Energy leads this comparison due to its lower-priced fixed tariff and strong customer review scores. However, EDF Energy holds a longer track record and features in independent customer service datasets that Fuse Energy currently lacks.
About EDF Energy and Fuse Energy
Who is EDF Energy?
EDF Energy is the British arm of the French state-owned company Électricité de France and is one of the UK's largest suppliers. It entered the UK market in 2002 and is now Britain's biggest generator of zero-carbon electricity, running several nuclear power stations. Recently, it moved its customer accounts to the Kraken platform to run its billing and customer service. At the 2025 Uswitch Energy Awards, EDF Energy won Silver for Overall Customer Satisfaction and Silver for Customer Service.
Who are Fuse Energy?
Founded in 2022 by former Revolut executives, Fuse Energy is a newer supplier that has grown quickly and serves UK households. In 2025, it expanded its services to include domestic gas. After recent funding rounds, the company reached a valuation of around £3.7 billion. Fuse Energy runs an app-first service and keeps costs down by owning its own solar and wind farms, as well as handling its own energy trading and supply.
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Tariffs and pricing
Fuse Energy currently provides the lowest-priced tariff overall in this comparison. Its August 2026 Fixed (18m) V15 tariff costs £1,489 a year, making it £122 cheaper than EDF Energy's lowest-priced option. For EDF Energy, the cheapest available deal is its Standard (Variable) tariff, which costs £1,611 a year and operates without a fixed term.
Looking specifically at fixed contracts, Fuse Energy's pricing remains lower. Its £1,489 a year tariff requires an 18-month term and carries a £100 exit fee. In contrast, EDF Energy's most affordable fixed option—the Simply Fixed 2Yr Sep28v4 tariff—costs £1,691 a year. This requires a 24-month commitment and includes a £200 exit fee, resulting in a £202 annual price difference between the two suppliers' fixed deals.
For standard variable tariffs, pricing is effectively identical under typical usage assumptions. EDF Energy's variable tariff costs £1,611 a year, matching Fuse Energy's Variable Import tariff at £1,611 a year. Neither of these variable options requires a fixed term, and both avoid exit fees.
EDF Energy and Fuse Energy: Tariff Options
EDF Energy
EDF Energy offers standard variable and fixed tariffs with terms from 12 to 24 months. It also provides EDF Essentials, EDF Ensure, and GoElectric for customers needing tracker or electric vehicle options, alongside specialist tariffs for homes with solar panels and battery storage.[1]
Fuse Energy
Fuse Energy provides standard variable and fixed deals with terms spanning 12, 13, 18, and 24 months. It also offers an Off-Peak Variable option and a Smart Export Guarantee (SEG) tariff, though it does not currently offer a dedicated tracker tariff or a specific heat pump tariff.[2][3]
Customer reviews
Both suppliers achieve a 4.8 out of 5 rating on Trustpilot. EDF Energy's score draws from a substantial volume of over 251,000 reviews, while Fuse Energy's rating is based on over 10,000 reviews. Within these figures, Fuse Energy holds a higher share of five-star ratings at 92%, compared to 83% for EDF Energy. Regarding negative feedback, EDF Energy replies to 99% of its critical reviews, whereas Fuse Energy responds to 79%.
A summary of Trustpilot feedback indicates that EDF Energy customers frequently note polite and knowledgeable staff providing prompt solutions, although some report difficulties navigating automated phone systems. Common themes for the supplier include problem resolution and staff helpfulness. Meanwhile, Fuse Energy customers often mention efficient service and a smooth switching process, noting prompt response times when setting up accounts or submitting meter readings.
In the annual Which? survey, EDF Energy receives a 58% overall score. Its category results include 2 out of 5 for customer service and value for money, 7 out of 15 for complaints, and 5 out of 10 for smart meters. The supplier performs stronger in helping those who need it, scoring 9 out of 10, but receives 1 out of 5 for switching. Fuse Energy is not currently included in this Which? survey.
Apps and account management
Both suppliers provide recently updated mobile apps for account management. On the iOS App Store, Fuse Energy scores 4.8 out of 5, while EDF Energy scores 4.6. It is worth noting that EDF Energy's rating is based on a much larger sample of 187,000 ratings, compared to 717 for Fuse Energy.
On the Google Play store, Fuse Energy holds a score of 4.7 out of 5 from 821 ratings, alongside EDF Energy's 4.4 from over 51,000 ratings. Both Android applications record over 100,000 installs, with EDF Energy exceeding one million downloads.
A recent sample of iOS feedback for EDF Energy shows some users noting improvements to the app layout, while others report technical issues when attempting to pay for energy. For Fuse Energy, recent iOS reviews frequently mention responsive customer service accessed via the app's integrated chat feature.
Service and support
EDF Energy holds an overall Citizens Advice score of 2.9 out of 5, which places it 11th in the current rankings. Fuse Energy is not yet rated by Citizens Advice, meaning this specific independent service data is unavailable for the supplier.
According to Citizens Advice data, EDF Energy's average call centre wait time is 2 minutes 46 seconds, and the supplier responds to 85.6% of emails within two days. Payment options include Direct Debit, Cash/Cheque, and Prepayment. Telephone support operates Monday to Thursday from 8am to 6pm, and Friday from 8am to 4pm, with lines closed on Saturdays and Sundays.
Complaints and performance
EDF Energy's complaints data is from the second quarter of 2026. There is no complaints data available for Fuse Energy, so we cannot compare the two suppliers directly.
Green Energy Comparison
EDF Energy
EDF Energy aims to help the UK reach net zero by 2050. It plans to invest heavily in low-carbon technology over the next decade. According to Citizens Advice data from early 2026, the electricity it supplies to customers is largely nuclear, with some fossil fuel and renewables. Its electric vehicle tariff is backed by 100% zero-carbon nuclear electricity, as stated on the EDF Energy website.[1][2]
Fuse Energy
Fuse Energy generates its own sustainable electricity through its solar and wind sites. As stated on its website, the company reinvests its profits into renewable energy projects around the world. It promotes a move to net zero without raising household bills and encourages customers to shift their energy use to off-peak times to lower carbon emissions.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Fuse Energy |
| A well-rated mobile app | Fuse Energy |
Fuse Energy is the stronger choice on fixed pricing and app ratings, while EDF Energy offers more established independent customer service data.
Based on the available data, Fuse Energy leads this comparison, primarily due to its lower fixed pricing.
Fuse Energy provides a fixed deal that costs less than EDF Energy's equivalents, alongside strong customer sentiment scores on Trustpilot. Because Fuse Energy lacks independent customer service data from Citizens Advice and Which?, this assessment relies more heavily on pricing and user-generated reviews.
Fuse Energy may suit households looking for the lowest-priced fixed tariff and strong app ratings. Conversely, EDF Energy might appeal to customers who prefer a supplier with a longer track record and independently verified customer service metrics, provided they are comfortable paying more for a fixed contract.
- Included in independent service data from Citizens Advice and Which?
- No exit fees on its cheapest variable tariff
- Large sample size for Trustpilot and app ratings
- Fixed deals cost more than Fuse Energy's equivalents
- £200 exit fee on its cheapest fixed tariff
- Phone lines are closed on weekends
- Cheapest fixed tariff is £202 a year less than EDF Energy's
- 4.8 out of 5 Trustpilot score with 92% five-star reviews
- Strong app ratings on both iOS and Android
- Lacks independent service data from Citizens Advice and Which?
- Smaller sample size for app ratings
- £100 exit fee applies to its cheapest overall deal
Frequently asked questions
Which supplier is better, EDF Energy or Fuse Energy?
Fuse Energy wins this comparison because its fixed tariff is significantly cheaper than EDF Energy's equivalent. However, EDF Energy offers more established independent customer service data.
Is EDF Energy cheaper than Fuse Energy?
No, Fuse Energy is cheaper for fixed tariffs. Its cheapest fixed deal costs £1,489 a year, which is £202 less than EDF Energy's cheapest fixed option. Their standard variable tariffs are effectively identical in price.
Does Fuse Energy have better customer reviews than EDF Energy?
Both suppliers score an impressive 4.8 out of 5 on Trustpilot. Fuse Energy has a higher proportion of five-star reviews, but EDF Energy's score is based on a much larger volume of feedback.
Are the EDF Energy and Fuse Energy apps any good?
Yes, both suppliers offer highly rated apps. Fuse Energy scores slightly higher on both the App Store and Google Play, though EDF Energy's ratings are based on a much larger number of users.
How long does it take EDF Energy to answer the phone?
According to Citizens Advice data, EDF Energy's average call centre wait time is 2 minutes 46 seconds. Fuse Energy does not currently have this data available.
Should I switch to EDF Energy or Fuse Energy?
If you want the cheapest fixed deal and highly rated apps, Fuse Energy is a great choice. If you prefer a supplier with a long track record and verified Citizens Advice data, EDF Energy may suit you better.
Do EDF Energy and Fuse Energy charge exit fees?
Yes, on their fixed deals. EDF Energy charges a £200 exit fee on its cheapest fixed tariff, while Fuse Energy charges £100. Both suppliers offer standard variable tariffs with no exit fees.
Do EDF Energy and Fuse Energy have good Citizens Advice scores?
EDF Energy scores 2.9 out of 5 from Citizens Advice, placing it 11th in the rankings. Fuse Energy is not currently included in the Citizens Advice survey.
Do EDF Energy and Fuse Energy offer EV tariffs?
Yes, both suppliers offer specialist time-of-use tariffs that provide cheaper electricity overnight, which is ideal for charging an electric vehicle.
What changed this month
This month, Fuse Energy's play store negative ratings % rose from 1.7 to 6.4, Fuse Energy's Trustpilot 3-star % rose from 1 to 3, and Fuse Energy's Trustpilot neutral reviews % rose from 1 to 3. There were 35 other data changes this month — see the full changelog below for details.
Data changes this month (43)
EDF Energy
- Trustpilot reviews243,334 → 251,360
- iOS app ratings count185,000 → 187,000
- iOS app days since last update6 → 13
- iOS sampled reviews avg stars2 → 2.33
- Play Store rating4.4256063 → 4.3837585
- Play Store ratings count50,315 → 51,073
- Play Store days since last update7 → 14
- Play Store positive ratings %86.3 → 85.2
- Play Store negative ratings %9.8 → 10.6
- Play Store neutral ratings %3.9 → 4.2
- Play Store net-positive %76.5 → 74.6
- Cheapest variable tariff£1,754.76 → £1,610.88
- Cheapest fixed tariff£1,824.37 → £1,691.28
- Cheapest tariff£1,754.76 → £1,610.88
- Cheapest tariff exit fee£50 → £0
- Cheapest fixed tariff exit fee£150 → £200
- Tariff count4 → 3
- Variable tariffs available2 → 1
Fuse Energy
- Trustpilot reviews8,823 → 10,754
- Trustpilot 5-star %91 → 92
- Trustpilot 4-star %3 → 1
- Trustpilot 3-star %1 → 3
- Trustpilot 1-star %4 → 3
- Trustpilot negative reviews replied %83 → 79
- Trustpilot positive reviews %94 → 93
- Trustpilot negative reviews %5 → 4
- Trustpilot neutral reviews %1 → 3
- iOS app ratings count624 → 717
- iOS app days since last update3 → 5
- Play Store rating4.8446603 → 4.6792455
- Play Store ratings count706 → 821
- Play Store positive ratings %97.4 → 92.8
- Play Store negative ratings %1.7 → 6.4
- Play Store net-positive %95.7 → 86.4
- Cheapest variable tariff£1,805.29 → £1,611.29
- Cheapest fixed tariff£1,682.98 → £1,488.98
- Cheapest tariff£1,682.98 → £1,488.98
- Cheapest tariff term15 months → 18 months
- Cheapest fixed tariff term15 months → 18 months
- Tariff count3 → 5
- Fixed tariffs available2 → 4
- Shortest fixed term13 months → 12 months
- Longest fixed term15 months → 24 months
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.