British Gas Fuse Energy (July 2026)
Overview
Fuse Energy offers cheaper fixed rates and higher customer ratings, though British Gas has verified independent service data.
Fuse Energy leads this comparison based on its lower fixed pricing and higher customer review scores. British Gas provides verified independent service metrics from Citizens Advice, though its fixed tariffs currently carry a premium.
About British Gas and Fuse Energy
Who is British Gas?
British Gas is one of the UK's oldest and most recognised energy brands, tracing its roots back to 1812. Owned by Centrica, it is one of the UK's largest domestic suppliers. As well as supplying gas and electricity, it sells home services and smart technology. A key feature is its PeakSave scheme, which gives customers half-price electricity on Sundays to encourage energy use when grid demand is lower.
Who are Fuse Energy?
Fuse Energy is a newer supplier set up in 2022 by former financial app staff. It builds and runs its own renewable generation sites, such as solar and wind farms, as well as supplying energy to homes. It runs a digital-first service where customers can manage their accounts through its app or website, using an AI assistant for support and variable direct debits based on monthly use.
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Tariffs and pricing
Based on our comparison, Fuse Energy provides the lowest overall price. Its July 2026 Fixed (15m) V6 tariff is estimated at £1,563 a year, requiring a 15-month commitment and carrying a £100 exit fee.
British Gas provides an alternative fixed option at a higher price point. The Fix and Fall Jul28 v3 tariff costs £1,703 a year, locking rates in for a 24-month term with a £150 exit fee.
For households seeking flexibility without exit fees, the variable offerings from both suppliers are priced identically under our assumptions. The British Gas Standard Variable and the Fuse Energy Variable Import each cost £1,805 a year.
Tariff Options
British Gas
British Gas offers a range of domestic energy plans, including standard variable and fixed-term options. It also provides specialist tariffs for electric vehicle owners, homes with battery storage, heat pump users, and customers with solar panels.
Fuse Energy
Fuse Energy provides standard variable and fixed-term plans for household customers. It also offers time-of-use tariffs and export options for homes that generate their own power or can shift their energy use to off-peak hours.
Customer reviews
Fuse Energy holds a 4.8 Trustpilot rating based on over 7,000 reviews. The supplier sees 90% of its feedback at five stars, compared to just 5% at one star. Reviewers frequently note prompt issue resolution and straightforward switching procedures.
British Gas maintains a 4.4 rating across a significantly larger volume of over 345,000 Trustpilot reviews. Five-star ratings make up 65% of this total, while one-star feedback accounts for 20%. Customers regularly highlight knowledgeable engineers, though some report challenges with dropped calls and internal routing.
In the annual Which? energy survey, British Gas achieved an overall score of 59. The supplier received 2 out of 5 for customer service, 5 out of 15 for complaints handling, and 0 out of 5 for switching. Fuse Energy is not currently tracked in this dataset.
App quality and ratings
Account management applications are available from both providers. Fuse Energy holds a 4.8 rating on Google Play, whereas British Gas scores 4.0. Install volumes differ notably, with British Gas recording over 1,000,000 downloads compared to over 100,000 for Fuse Energy.
On the App Store, Fuse Energy achieves a 4.7 rating, while British Gas follows closely at 4.5. Recent updates have been rolled out for both iOS applications.
Feedback from recent iOS users points to differing experiences. Fuse Energy customers frequently mention responsive online chat functions. Conversely, some recent British Gas reviews cite difficulties with a new login interface and missing usage statistics.
Service and support
According to Citizens Advice, British Gas scores 2.61 out of 5, placing it 13th among UK suppliers. The firm averages 51 seconds to answer phone calls and 55 seconds to reply to social media inquiries, while resolving 97.9% of emails within two days.
British Gas maintains registered vulnerability commitments with Citizens Advice and supports Direct Debit, Cash/Cheque, and Prepayment methods. Its contact channels operate from 8am to 6pm on weekdays, and 9am to 2pm on Saturdays.
Because Fuse Energy lacks published Citizens Advice data, a direct comparison of independent service and response metrics against British Gas is not possible at this time.
Complaints and Performance
When choosing an energy supplier, it helps to look at how they handle customer complaints. In the last three months of 2025, British Gas received 1,158 complaints for every 100,000 customers. There is no complaints data available for Fuse Energy.
Green Energy Comparison
British Gas
British Gas supplies an electricity mix that is largely nuclear, with some fossil fuel and renewables. The supplier states it is helping the UK reach zero carbon emissions by 2050. It also sells and fits green technology such as heat pumps, solar panels, home batteries, and EV chargers to help homes cut their carbon footprint. It uses its PeakSave scheme to encourage customers to use electricity when more renewable power is available on the national grid.[1]
Fuse Energy
Fuse Energy builds and runs its own renewable energy projects, such as solar and wind farms, to generate power. The company explicitly avoids using REGO certificates to label its tariffs as green, arguing that buying certificates does not add new renewable power to the grid. It also focuses on smart home integration to help customers use energy during off-peak times, which reduces strain on the grid.[2][3]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Fuse Energy |
| Overall customer service | British Gas |
| A well-rated mobile app | Fuse Energy |
Fuse Energy offers cheaper fixed rates and higher customer ratings, though British Gas has verified independent service data.
Based on the available data, Fuse Energy provides lower fixed pricing alongside higher aggregate scores on Trustpilot and major app stores. However, as a newer market entrant, it currently lacks independent evaluations from Citizens Advice and Which?.
British Gas offers the reassurance of verified service metrics, demonstrating fast average call response times. It may suit households prioritising established independent data, provided they are comfortable with the higher cost of its fixed tariff.
Households seeking the lowest fixed rates and highly rated digital management tools may find Fuse Energy more suitable. Alternatively, British Gas may appeal to those who value a supplier with documented performance in independent service assessments.
- Cheapest variable tariff at £1,805 / year
- 4.4 Trustpilot from 345,969+ reviews
- iOS app rated 4.5 out of 5
- 98% of emails answered within 2 days
- Cheapest overall tariff carries a £150 exit fee
- 20% of Trustpilot reviews are 1-star
- 20% of Google Play ratings are negative
- Cheapest variable tariff at £1,805 / year
- 4.8 Trustpilot from 7,274+ reviews
- iOS app rated 4.7 out of 5
- Cheapest overall tariff carries a £100 exit fee
Frequently asked questions
Which is better, British Gas or Fuse Energy?
Fuse Energy performs better on price and customer review scores, offering a cheaper fixed tariff and highly rated apps. However, British Gas provides verified Citizens Advice service data, which Fuse Energy currently lacks.
Does British Gas or Fuse Energy offer a cheaper fixed tariff?
Fuse Energy currently offers the cheaper fixed deal. Its July 2026 Fixed (15m) V6 tariff costs £1,563 a year, while the cheapest fixed option from British Gas costs £1,703 a year. Both suppliers have variable tariffs that cost about the same.
Who has better customer reviews, Fuse Energy or British Gas?
Fuse Energy has a higher Trustpilot rating of 4.8, with 90% of its reviews being five-star. British Gas has a rating of 4.4, with a larger share of one-star reviews. People praise Fuse Energy for quick problem solving, while British Gas customers often mention helpful engineers but report some contact issues.
Are the apps for British Gas and Fuse Energy any good?
Yes, both suppliers have highly rated apps. Fuse Energy scores 4.8 on Google Play and 4.7 on the App Store, with users praising its helpful human support chat. British Gas scores 4.0 on Google Play and 4.5 on the App Store.
Is British Gas easy to contact?
British Gas answers calls in an average of 51 seconds and replies to social media messages in 55 seconds, according to Citizens Advice data. It also responds to most emails within two days. Fuse Energy does not currently have independent contact data available.
Should I choose Fuse Energy or British Gas?
If you want a cheaper fixed tariff and highly rated digital account management, Fuse Energy is the better choice. If you prefer a supplier with verified independent service scores from Citizens Advice, you may prefer British Gas.
Do British Gas and Fuse Energy charge exit fees?
Yes, both suppliers charge exit fees on their cheapest fixed tariffs. Fuse Energy charges a £100 exit fee on its 15-month fixed deal, while British Gas charges £150 on its 24-month fixed deal. Their standard variable tariffs have no exit fees.
Is Fuse Energy in the Which? energy survey?
No, Fuse Energy is not currently included in the annual Which? survey. British Gas is included and scored 59 overall, with a low score for customer service but better results for contacting the supplier.
What are the opening hours for British Gas?
British Gas is open on weekdays from 8am to 6pm, and on Saturdays from 9am to 2pm. It is closed on Sundays. Fuse Energy does not list its opening hours in the Citizens Advice data.
What changed this month
This month, British Gas's cheapest tariff term changed from a variable tariff to a 24-month fixed deal, Fuse Energy's cheapest tariff term changed from a variable tariff to a 15-month fixed deal, and Fuse Energy's tariff count rose from 1 to 3. There were 37 other data changes this month — see the full changelog below for details.
Data changes this month (48)
British Gas
- Trustpilot reviews342,242 → 345,969
- iOS app days since last update1,096 → 9
- iOS app updates in last 90 days0 → 3
- iOS sampled reviews avg stars1.67 → 2
- iOS sampled negative reviews3 → 2
- Play Store rating3.99223 → 4.0481653
- Play Store ratings count12,839 → 13,077
- Play Store days since last update23 → 14
- Play Store positive ratings %74.5 → 76.2
- Play Store negative ratings %21.3 → 20
- Play Store neutral ratings %4.2 → 3.7
- Play Store net-positive %53.2 → 56.2
- Citizens Advice rank14 → 13
- Citizens Advice score2.28 → 2.61
- Complaints per 10,000 customers73.5 → 68.7
- Avg call centre wait time91 → 51
- Avg social media response timenow available (55)
- Emails responded within 2 days %97.1 → 97.9
- Cheapest variable tariff£1,584.14 → £1,804.81
- Cheapest fixed tariff£1,675.23 → £1,702.64
- Cheapest tariff£1,584.14 → £1,702.64
- Cheapest tariff exit fee£0 → £150
- Cheapest tariff termvariable → 24 months
- Shortest fixed term15 months → 14 months
Fuse Energy
- Trustpilot reviews6,367 → 7,274
- Trustpilot 5-star %89 → 90
- Trustpilot 4-star %4 → 3
- Trustpilot negative reviews replied %69 → 76
- iOS app ratings count542 → 548
- iOS app days since last update6 → 9
- Play Store rating4.77 → 4.7884617
- Play Store ratings count570 → 617
- Play Store days since last update24 → 9
- Play Store positive ratings %93.3 → 93.6
- Play Store negative ratings %4.8 → 4.6
- Play Store neutral ratings %1.9 → 1.8
- Play Store net-positive %88.5 → 89
- Cheapest variable tariff£1,584.42 → £1,805.29
- Cheapest fixed tariffnow available (£1,563.27)
- Cheapest tariff£1,584.42 → £1,563.27
- Cheapest tariff exit fee£0 → £100
- Cheapest tariff termvariable → 15 months
- Cheapest fixed tariff exit feenow available (£100)
- Cheapest fixed tariff termnow available (15 months)
- Tariff count1 → 3
- Fixed tariffs available0 → 2
- Shortest fixed termnow available (13 months)
- Longest fixed termnow available (15 months)
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.