E.ON Next Fuse Energy (August 2026)
Overview
Fuse Energy offers a cheaper fixed tariff and higher Trustpilot ratings, though E.ON Next provides a cheaper variable option and proven service metrics.
Fuse Energy leads this comparison due to its lower-priced fixed tariff and higher aggregate customer review scores. Conversely, E.ON Next provides a cheaper variable option and holds established independent service ratings, which are currently unavailable for Fuse Energy.
About E.ON Next and Fuse Energy
Who is E.ON Next?
E.ON Next is one of the UK's largest energy suppliers and is part of the wider E.ON group, having launched to replace the older E.ON brand and npower. It offers a wide choice of tariffs, including standard variable and fixed deals, as well as specialist options for electric vehicle drivers, heat pump owners, and homes with solar panels. A key difference is its use of dedicated energy specialists to handle customer support, alongside an app to track energy use and manage payments. Customers can also get discounts on home energy technology such as solar panels and heat pumps directly from E.ON Next.
Who are Fuse Energy?
Fuse Energy is a newer, digital-first energy supplier set up by former banking app employees. It is a smaller domestic supplier that aims to keep its prices below the regulatory price cap. The company runs its services entirely through a smartphone app, where customers can track their half-hourly energy use and get support through a chat feature or an artificial intelligence assistant called Plugs. It uses a variable direct debit system that adjusts payments each month based on actual energy use, and customers with multiple properties can manage all their energy supplies from a single Fuse Energy account.
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Tariffs and pricing
The lowest-priced tariff across both suppliers comes from Fuse Energy. Its July 2026 Fixed (15m) V17 tariff costs £1,683 a year, fixing prices for 15 months with a £100 exit fee. In comparison, E.ON Next's cheapest overall deal is the Next Fixed 24m v57, priced at £1,746 a year for a 24-month term and carrying a £200 exit fee.
For households seeking a tracker or variable deal, E.ON Next provides the lower-cost option. Its Next Pledge Tracker 12m v12 is priced at £1,747 a year, whereas Fuse Energy's Variable Import tariff costs £1,805 a year. We do not hold Energy Switch Guarantee information for either supplier.
Tariff Options
E.ON Next
E.ON Next offers a range of tariffs to suit different household needs. The supplier provides standard variable and fixed-term deals, alongside specialist options for electric vehicle owners, homes with heat pumps, and those with solar panels and battery storage.
Fuse Energy
Fuse Energy provides a selection of tariffs focused on flexibility and price certainty. The supplier offers standard variable and fixed-term deals, as well as specialist options for electric vehicle charging and exporting solar energy back to the grid.
Customer reviews
Fuse Energy holds a 4.8 out of 5 Trustpilot rating based on a medium volume of 8,823 reviews. E.ON Next scores 4.5 out of 5, though this is drawn from a much larger volume of 219,212 reviews. When looking at the highest ratings, Fuse Energy maintains a larger share of five-star reviews at 91%, compared to 74% for E.ON Next.
Written feedback indicates that Fuse Energy customers frequently note staff professionalism and efficient problem resolution, although some report longer wait times to reach a human agent. E.ON Next customers regularly mention helpful engineers and friendly service, while critical reviews point to concerns regarding pricing, incorrect advice, and billing issues.
Independent data from the annual Which? customer satisfaction survey gives E.ON Next an overall score of 66. The supplier receives 9 out of 10 for help for those who need it, alongside scores of 2 out of 5 for both customer service and value for money. Fuse Energy does not currently feature in the Which? survey.
App quality and ratings
Both suppliers provide mobile applications for account management. E.ON Next has a larger user base, showing over 1,000,000 Google Play installs compared to 100,000 for Fuse Energy. On the iOS App Store, E.ON Next scores 4.8 out of 5 from 49,000 ratings, while Fuse Energy achieves 4.7 from 619 ratings.
For Android users on Google Play, Fuse Energy holds a 4.8 out of 5 rating, whereas E.ON Next scores 4.3. Both applications have received recent updates. A sample of recent iOS reviews shows E.ON Next users noting login resets and limited energy monitoring graphs, while Fuse Energy users highlight the functionality of the customer support chat feature.
Service and support
E.ON Next ranks 3rd in the Citizens Advice supplier table, achieving an overall score of 3.71 out of 5. The supplier answers phone calls in an average of 2 minutes 3 seconds and responds to 90.7% of emails within two days. Fuse Energy currently lacks Citizens Advice data for direct comparison.
Additionally, E.ON Next maintains formal vulnerability commitments registered with Citizens Advice. It accepts payments via direct debit, cash, cheque, and prepayment. Its customer service phone lines operate Monday to Thursday from 9am to 5pm, and Friday from 9am to 4pm.
Complaints and Performance
When looking at complaints, we only have data for E.ON Next from the fourth quarter of 2025. Fuse Energy does not have any complaints data available, so we cannot compare the two suppliers directly.
Green Energy Comparison
E.ON Next
According to Citizens Advice data, E.ON Next supplies a mostly renewable mix, with some fossil fuels and a small amount of nuclear power. It offers 100% renewable electricity on specific tariffs, such as its Next Gust deal, which is backed by its own renewable assets, agreements with UK wind generators, and renewable energy certificates. The supplier also partners with the Woodland Trust, pledging to donate at least £500,000 over three years to help restore ancient woodlands when customers sign up for fixed tariffs.
Fuse Energy
Fuse Energy says it generates electricity from its own solar and wind farms, while its regulated fuel mix also includes grid electricity. What sets it apart is that it owns and operates its own renewable energy sites in the UK, including solar farms and a wind turbine, aiming to generate the power it sells to homes. The company states that it reinvests its profits into building new renewable energy infrastructure.[1]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Fuse Energy |
| A well-rated mobile app | E.ON Next |
Fuse Energy offers a cheaper fixed tariff and higher Trustpilot ratings, though E.ON Next provides a cheaper variable option and proven service metrics.
Fuse Energy is a strong option if you prioritise the lowest-priced fixed tariff and higher aggregate review scores. E.ON Next may be better suited to households that value a lower-priced variable tariff and independently reported service measures.
This outcome should be weighed against the fact that Fuse Energy currently lacks independent service metrics from Citizens Advice and Which?, which limits visibility into its broader operational performance. E.ON Next may suit households seeking a lower-priced variable tariff or those who prioritise established suppliers with documented call wait times and formal vulnerability commitments.
- Lower-priced variable tariff
- Established Citizens Advice and Which? scores
- Highly rated iOS app with a large user base
- Higher-priced fixed tariff
- Lower Trustpilot rating compared to Fuse Energy
- Lower Google Play app rating
- Lower-priced fixed tariff
- Higher overall Trustpilot rating with 91% five-star reviews
- Higher rating on Google Play
- Higher-priced variable tariff
- Lacks independent service data from Citizens Advice and Which?
- Smaller volume of app and customer reviews
Frequently asked questions
Which supplier is better overall, E.ON Next or Fuse Energy?
Fuse Energy may suit you if you prioritise the cheapest fixed tariff and a higher Trustpilot rating. E.ON Next may be a better fit if you want a cheaper variable tariff and independently reported Citizens Advice service metrics.
Which is cheaper, E.ON Next or Fuse Energy?
It depends on the type of tariff you want. Fuse Energy offers the cheapest overall deal with a fixed tariff costing £1,683 a year. However, if you want a variable tariff, E.ON Next is cheaper at £1,747 a year.
Does E.ON Next or Fuse Energy have better customer reviews?
Fuse Energy has a higher Trustpilot rating of 4.8 out of 5, with 91% of its reviews being five-star. E.ON Next scores 4.5 out of 5, though this is based on a much larger number of reviews.
Are the E.ON Next and Fuse Energy apps any good?
Yes, both suppliers have highly rated apps. E.ON Next scores 4.8 out of 5 on the App Store, while Fuse Energy scores 4.7. On Google Play, Fuse Energy takes the lead with a 4.8 rating compared to 4.3 for E.ON Next.
How do E.ON Next and Fuse Energy compare on customer service?
E.ON Next performs well in independent tests, ranking 3rd with Citizens Advice and answering calls in just over two minutes. Fuse Energy does not currently have Citizens Advice data, so its service is harder to compare independently, though its own customers rate it highly on Trustpilot.
Should I switch to E.ON Next or Fuse Energy?
If you want the cheapest fixed prices and highly rated app support, Fuse Energy is a great choice. If you prefer a cheaper variable rate and the reassurance of established independent service scores, E.ON Next may suit you better.
Do E.ON Next and Fuse Energy charge exit fees?
Yes, both suppliers charge exit fees on their cheapest fixed tariffs. E.ON Next charges a £200 exit fee on its 24-month fixed deal, while Fuse Energy charges £100 on its 15-month fixed tariff.
Does Fuse Energy have a Citizens Advice score?
No, Fuse Energy does not currently have a Citizens Advice score or rank in our data. E.ON Next, however, is ranked 3rd and scores 3.71 out of 5.
What do customers complain about with E.ON Next?
While many E.ON Next reviews are positive, some customers raise issues about unexpected price changes, incorrect advice from staff, and problems with billing and direct debits.
Do E.ON Next and Fuse Energy offer fixed tariffs?
Yes, both suppliers offer fixed tariffs. At the time of writing, Fuse Energy provides the cheaper fixed option, while E.ON Next offers a longer 24-month fixed term.
What changed this month
This month, E.ON Next's iOS sampled neutral reviews rose from 0 to 1, E.ON Next's cheapest fixed tariff exit fee rose from £100 to £200, and E.ON Next's cheapest fixed tariff term rose from 12 months to 24 months. There were 27 other data changes this month — see the full changelog below for details.
Data changes this month (34)
E.ON Next
- Trustpilot reviews211,533 → 219,212
- iOS app ratings count48,000 → 49,000
- iOS app updates in last 90 days3 → 2
- iOS sampled neutral reviews0 → 1
- Play Store rating4.3445005 → 4.324643
- Play Store ratings count15,798 → 16,070
- Play Store days since last update9 → 4
- Play Store positive ratings %83.5 → 82.6
- Play Store negative ratings %13.7 → 14.2
- Play Store neutral ratings %2.8 → 3.2
- Play Store net-positive %69.8 → 68.4
- Cheapest fixed tariff£1,733 → £1,745.58
- Cheapest tariff£1,733 → £1,745.58
- Cheapest fixed tariff exit fee£100 → £200
- Cheapest fixed tariff term12 months → 24 months
Fuse Energy
- Trustpilot reviews7,274 → 8,823
- Trustpilot 5-star %90 → 91
- Trustpilot 1-star %5 → 4
- Trustpilot negative reviews replied %76 → 83
- Trustpilot positive reviews %93 → 94
- Trustpilot negative reviews %6 → 5
- Trustpilot net-positive %87 → 89
- iOS app ratings count548 → 619
- iOS app days since last update9 → 1
- iOS sampled reviews avg stars4 → 3.67
- Play Store rating4.7884617 → 4.8446603
- Play Store ratings count617 → 706
- Play Store days since last update9 → 1
- Play Store positive ratings %93.6 → 97.4
- Play Store negative ratings %4.6 → 1.7
- Play Store neutral ratings %1.8 → 0.9
- Play Store net-positive %89 → 95.7
- Cheapest fixed tariff£1,563.27 → £1,682.98
- Cheapest tariff£1,563.27 → £1,682.98
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.