E.ON Next Fuse Energy (July 2026)
Overview
Fuse Energy offers a much cheaper fixed tariff, though E.ON Next provides established service data.
Fuse Energy currently offers a lower-priced fixed tariff and achieves higher customer sentiment scores on Trustpilot. However, as a newer supplier, it lacks independent ratings from Citizens Advice and Which?. E.ON Next may suit households who prefer a supplier with established customer service metrics.
About E.ON Next and Fuse Energy
Who are E.ON Next?
E.ON Next is part of the German energy group E.ON and operates as one of the UK's largest domestic suppliers. It launched in 2020 to take over customers from E.ON UK, and it later grew by taking on customers from Npower and Powershop. The supplier offers a wide range of tariffs, including standard variable, fixed-term, and specialist deals for electric vehicle owners and solar panel users. A key feature of its product range is the Next Pledge tariff, which promises to stay below the Ofgem price cap.
Who are Fuse Energy?
Fuse Energy is a London-based energy supplier founded in 2022 by former executives from the financial app Revolut. It generates its own power and sells it to customers, owning and running its own renewable energy sites such as solar and wind farms. The company focuses on an app-based approach where customers manage their accounts entirely through a smartphone app with no paper bills. It also uses direct debits that change each month based on actual energy use rather than charging a fixed monthly amount.
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Tariffs and pricing
Fuse Energy provides the lowest-priced overall deal in this comparison. Its 15-month fixed tariff costs £1,563 a year and carries a £100 exit fee. In contrast, E.ON Next's cheapest overall option is a 24-month fixed deal priced at £1,733 a year, with a total exit fee of £200.
Among the priced variable tariffs, E.ON Next's Next Pledge Tracker costs £1,747 a year, compared with £1,805 for Fuse Energy's Variable Import. Additionally, E.ON Next offers a 12-month fixed deal at £1,733 a year, which includes a £100 exit fee.
E.ON Next and Fuse Energy: Tariff Options
E.ON Next
E.ON Next offers a range of standard variable and fixed-term tariffs for everyday household use. It also provides a tracker tariff that stays below the price cap, alongside specialist options for electric vehicle owners, homes with solar panels, and those using air source heat pumps.
Fuse Energy
Fuse Energy provides a streamlined range of standard variable and fixed-term tariffs designed around modern homes. It also offers specialist multi-rate tariffs for electric vehicle charging and solar export, all managed through a smartphone app.
Customer reviews
Fuse Energy holds a Trustpilot score of 4.8 from a medium volume of reviews, compared to 4.5 for E.ON Next based on a very high volume. Data shows 90% of Fuse Energy reviews are five-star, while E.ON Next receives 74% five-star ratings.
Feedback for Fuse Energy frequently mentions helpful staff and fast responses, alongside notes on a smooth switching process. E.ON Next customers also report polite staff, though some reviews highlight slow replies and unfulfilled callbacks.
E.ON Next achieves a Which? customer satisfaction score of 66 based on an annual survey of members. It scores 9 out of 10 for help for those who need it, and 8 out of 10 for smart meters, though it receives 2 out of 5 for overall customer service. Fuse Energy does not currently hold a Which? score.
App quality and features
Both suppliers provide highly rated apps, though they lead on different platforms. E.ON Next holds a higher App Store rating of 4.8, while Fuse Energy scores 4.7. On Google Play, Fuse Energy scores 4.8 compared to 4.3 for E.ON Next.
E.ON Next records over 1,000,000 installs on Google Play, whereas Fuse Energy shows over 100,000 installs. Both suppliers actively maintain their applications, showing recent updates across both platforms.
Recent App Store reviews for Fuse Energy note the in-app customer support, though one user suggests the overall company service has flaws. E.ON Next's recent reviews mention occasional login issues alongside general satisfaction with the application's features.
Customer service and support
E.ON Next ranks 3rd in the latest Citizens Advice assessment, achieving an overall score of 3.71 out of 5. It answers calls in an average of 2 minutes 3 seconds and responds to 90.7% of emails within two days. The supplier also maintains formal vulnerability commitments registered with Citizens Advice.
Service data from Citizens Advice is not currently available for Fuse Energy.
E.ON Next phone lines operate Mon–Thu 9am–5pm and Fri 9am–4pm. The supplier accepts Direct Debit, Cash/Cheque, and Prepayment.
Complaints and performance
We only have official complaints data for E.ON Next, as Fuse Energy does not currently publish these figures.
Green Energy Comparison
E.ON Next
Based on Citizens Advice data from early 2026, E.ON Next supplies a mostly renewable mix, with some fossil fuels and a tiny amount of nuclear and other sources. The supplier backs its standard electricity supply with renewable energy certificates and agreements with independent UK generators. It does not use carbon offsetting for its standard tariffs. Instead, it makes a one-off donation to the Woodland Trust for every fixed tariff a customer chooses to help restore ancient UK woodlands. It also offers a dedicated green tariff called Next Gust, which is backed by wind energy generated in the UK.
Fuse Energy
Fuse Energy supplies 100% renewable electricity. Rather than buying renewable energy certificates to label its tariffs as green, the company states it puts all its profits back into building and running new renewable energy sites, such as wind and solar farms. It aims to create real-world impact by putting new clean energy onto the grid and making renewable energy cheaper by owning the generation assets. The supplier does not use carbon offsetting, focusing instead on direct renewable generation.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Fuse Energy |
| Overall customer service | E.ON Next |
| A well-rated mobile app | E.ON Next |
Fuse Energy offers a much cheaper fixed tariff, though E.ON Next provides established service data.
Fuse Energy offers a lower-priced fixed tariff based on the available evidence, which may suit households looking to lock in their energy costs. It also records higher customer sentiment scores on Trustpilot and Google Play, with feedback noting fast responses and helpful staff.
However, as a newer entrant, Fuse Energy lacks independent service data from Citizens Advice and Which?. E.ON Next is one of the UK's largest suppliers and provides established performance data, ranking 3rd in Citizens Advice's assessment and offering a lower-priced tracker tariff.
Fuse Energy may suit households looking for the lowest-priced fixed tariff and higher Trustpilot ratings. Conversely, E.ON Next may be more appropriate for those who prefer a supplier with established independent service scores from Citizens Advice and Which?.
- Lower-priced tracker tariff
- Ranks 3rd with Citizens Advice
- Higher App Store rating
- More expensive fixed tariffs
- Lower Trustpilot score
- Lower-priced fixed tariff
- Higher Trustpilot score
- Higher Google Play rating
- Missing Citizens Advice and Which? data
- More expensive standard variable tariff
Frequently asked questions
Which supplier is better, E.ON Next or Fuse Energy?
Fuse Energy offers a much cheaper fixed tariff and achieves higher customer sentiment scores on Trustpilot. However, E.ON Next provides established service data from Citizens Advice and Which?, which may appeal to those who value independently published customer service metrics.
Who has the cheapest fixed tariff out of E.ON Next and Fuse Energy?
Fuse Energy currently offers the cheaper fixed tariff. Its 15-month fixed deal costs £1,563 a year, which is around £170 less than E.ON Next's cheapest fixed option.
Does Fuse Energy have good customer reviews?
Yes, Fuse Energy scores 4.8 on Trustpilot, with 90% of its reviews rating the supplier five stars. Customers frequently praise the helpful staff and fast responses.
Which supplier has the better smartphone app?
Both suppliers offer highly rated apps. E.ON Next has a slightly higher App Store rating, while Fuse Energy takes the lead on Google Play. Both apps are actively maintained with recent updates.
How quickly does E.ON Next answer the phone?
According to Citizens Advice, E.ON Next answers calls in an average of 2 minutes and 3 seconds. It also responds to 90.7% of emails within two days.
Should I choose E.ON Next or Fuse Energy?
If you want the cheapest fixed tariff and value high app and Trustpilot ratings, Fuse Energy is a strong choice. If you prefer a supplier with established independent service scores from Citizens Advice and Which?, E.ON Next is the better option.
Which supplier has the lower-priced available variable tariff?
E.ON Next's Next Pledge Tracker is the lower-priced available variable tariff at £1,747 a year, compared with £1,805 for Fuse Energy's Variable Import.
Does E.ON Next have a Which? score?
Yes, E.ON Next achieves a Which? customer satisfaction score of 66. It scores well for helping those who need it, though it receives lower marks for overall customer service.
Is Citizens Advice data available for Fuse Energy?
No, service data from Citizens Advice is not currently available for Fuse Energy. E.ON Next, however, ranks 3rd in the latest assessment.
What changed this month
This month, E.ON Next's cheapest tariff term changed from a variable tariff to a 24-month fixed deal, Fuse Energy's cheapest tariff term changed from a variable tariff to a 15-month fixed deal, and Fuse Energy's tariff count rose from 1 to 3. There were 38 other data changes this month — see the full changelog below for details.
Data changes this month (49)
E.ON Next
- Trustpilot reviews205,883 → 211,533
- iOS app days since last update8 → 9
- iOS sampled reviews avg stars2.33 → 3
- iOS sampled positive reviews0 → 1
- iOS sampled negative reviews2 → 1
- iOS sampled neutral reviews1 → 0
- Play Store rating4.369063 → 4.3445005
- Play Store ratings count15,579 → 15,798
- Play Store days since last update24 → 9
- Play Store positive ratings %84.2 → 83.5
- Play Store negative ratings %13.2 → 13.7
- Play Store neutral ratings %2.6 → 2.8
- Play Store net-positive %71 → 69.8
- Citizens Advice rank5 → 3
- Complaints per 10,000 customers29.4 → 29.8
- Avg call centre wait time116 → 123
- Emails responded within 2 days %90.6 → 90.7
- Cheapest variable tariff£1,584.14 → £1,747
- Cheapest fixed tariff£1,645.75 → £1,733
- Cheapest tariff£1,584.14 → £1,733
- Cheapest tariff exit fee£0 → £200
- Cheapest tariff termvariable → 24 months
- Tariff count7 → 5
- Fixed tariffs available6 → 3
- Variable tariffs available1 → 2
Fuse Energy
- Trustpilot reviews6,367 → 7,274
- Trustpilot 5-star %89 → 90
- Trustpilot 4-star %4 → 3
- Trustpilot negative reviews replied %69 → 76
- iOS app ratings count542 → 548
- iOS app days since last update6 → 9
- Play Store rating4.77 → 4.7884617
- Play Store ratings count570 → 617
- Play Store days since last update24 → 9
- Play Store positive ratings %93.3 → 93.6
- Play Store negative ratings %4.8 → 4.6
- Play Store neutral ratings %1.9 → 1.8
- Play Store net-positive %88.5 → 89
- Cheapest variable tariff£1,584.42 → £1,805.29
- Cheapest fixed tariffnow available (£1,563.27)
- Cheapest tariff£1,584.42 → £1,563.27
- Cheapest tariff exit fee£0 → £100
- Cheapest tariff termvariable → 15 months
- Cheapest fixed tariff exit feenow available (£100)
- Cheapest fixed tariff termnow available (15 months)
- Tariff count1 → 3
- Fixed tariffs available0 → 2
- Shortest fixed termnow available (13 months)
- Longest fixed termnow available (15 months)
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.