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Energy Review
Supplier comparison

E.ON Next vs Home Energy (September 2026)

Overview

Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Trustpilot
E.ON Next
4.5
225,716 reviews
Home Energy
4.1
873 reviews
Citizens Advice rank
E.ON Next
#3
Home Energy
N/A
Cheapest variable
E.ON Next
£1,560
/year
Home Energy
£1,453
/year
iOS app
E.ON Next
N/A
Home Energy
2.3
7 ratings
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Tariffs and pricing

E.ON Next
VARIABLE
Next Pledge Tracker 12m v12
£1,560/year
12-month term · Variable rates can change · Exit fee £50
Best for: customers happy to commit for 12 months
FIXED 24M
Next Fixed 24m Exclusive v11
£1,510/year
24-month term · Exit fee £200
Best for: price certainty
Home Energy
CHEAPEST
VARIABLE
Fair Variable Dual
£1,453/year
No fixed term · Variable rates can change
Best for: maximum flexibility

Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.

Customer reviews

Trustpilot
E.ON Next4.5 / 5
Home Energy4.1 / 5
Citizens Advice
E.ON Next#3
Home EnergyN/A
Which?
E.ON Next66 %
Home EnergyN/A %

Each review service uses its own method and scale, so the measures below should be read separately.

App quality

App Store
E.ON NextN/A
Home Energy2.3 · 7 reviews
Google Play
E.ON Next4.34 · 16,278 reviews
Home Energy2.19 · 16 reviews

App-store scores are shown by platform. No winner is declared where either ratings sample is missing or too small.

Service and support

Citizens Advice rank
E.ON Next
#3
Home Energy
N/A
Citizens Advice score
E.ON Next
3.71
out of 5
Home Energy
N/A
out of 5
Emails ≤2 days
E.ON Next
91%
Home Energy
N/A
Avg call wait
E.ON Next
2.1 min
Home Energy
N/A
ChannelE.ON NextHome Energy
PhoneMon–Thu 9am–5pm, Fri 9am–4pm, closed Saturday, closed Sunday
Email24/7

Only like-for-like service measures with data for both suppliers are ranked.

SourcesChecked 1st September 2026
  1. Citizens Advice (E.ON Next)

Complaints and performance

Per 100k customers
E.ON Next
760
Q2 2026
Home Energy
N/A
CA per 10k
E.ON Next
29.8
Citizens Advice
Home Energy
N/A
Citizens Advice
Resolved same/next day
E.ON Next
50%
Home Energy
N/A
Resolved ≤8 weeks
E.ON Next
90%
Home Energy
N/A

Complaint figures are shown with each supplier’s reporting period. No winner is declared when periods differ or one figure is missing.

E.ON Next — complaint themes
Customer service
32.28%
Reported complaint category for Q2 2026.
Payments
12.16%
Reported complaint category for Q2 2026.
General billing and meter reading issues
11.19%
Reported complaint category for Q2 2026.
Debt and debt-related disconnections
10.4%
Reported complaint category for Q2 2026.
Smart billing and meter reading issues
7.02%
Reported complaint category for Q2 2026.
Home Energy — complaint themes
No complaint-reason breakdown was available in the supplied data

Green Energy Comparison

E.ON Next
86%Renewable
January to March 2026
Renewable86%
Nuclear2%
Fossil fuel12%
Other1%
Home Energy
Fuel mix not published

Published fuel-mix figures are shown only where both a source URL and reporting period are present in the stored data.

Our verdict

Which should you choose?
If you care most aboutChoose
The lowest annual cost on our assumptionsHome Energy
Our verdict
Too close to call

There is no single best choice: compare price, service, app and green-energy evidence separately.

Use the decision table to match the available evidence to the factors that matter most to your household.

E.ON Next
Pros
  • Cheapest variable tariff at £1,560 / year
  • 4.5 Trustpilot from 225,716 reviews
  • Top-3 Citizens Advice ranking
  • 91% of emails answered within 2 days
×Cons
  • Cheapest overall tariff carries a £200 exit fee
  • 14% of Google Play ratings are negative
Home Energy
Pros
  • Cheapest variable tariff at £1,453 / year
  • 4.1 Trustpilot from 873 reviews
×Cons
  • 19% of Trustpilot reviews are 1-star
  • 63% of Google Play ratings are negative

Frequently asked questions

Which is cheaper, E.ON Next or Home Energy?

On the stored annual-cost assumptions, E.ON Next is £1,510 and Home Energy is £1,453. Home Energy is lower by about £57 a year.

Can E.ON Next and Home Energy complaint rates be compared directly?

No direct complaint-rate winner is declared because E.ON Next and Home Energy do not both have figures for the same stated reporting period.

Which supplier leads on customer service?

The supplied data does not support a like-for-like customer-service winner.

Which supplier has the better app evidence?

The supplied data does not support a like-for-like app winner.

Do tariff eligibility rules matter?

Yes. Specialist, time-of-use, EV, heat-pump and export tariffs can have equipment, meter or account requirements. Check the current supplier terms before applying.

Which supplier has the greener evidence?

The supplied data does not support a like-for-like green-energy winner. This row is based on published fuel-mix percentages.

Which is better overall, E.ON Next or Home Energy?

There is no single overall winner in this repaired draft. Price, service, app and green-energy evidence are kept as separate choices in the decision table.

When was this comparison updated?

The structured source payload is for September 2026.

What changed this month

This month, E.ON Next's iOS app updates in last 90 days fell from 3 to 0, Home Energy's iOS sampled reviews avg stars rose from 1 to 2, and E.ON Next's iOS sampled neutral reviews fell from 1 to 0. There were 31 other data changes this month — see the full changelog below for details.

Data changes this month (39)

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Rob Gibbs

Written by

Rob Gibbs

Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.

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