E.ON Next Home Energy (August 2026)
Overview
E.ON Next has stronger available evidence on service and app performance, while Home Energy offers a cheaper variable tariff for households focused on price.
E.ON Next has stronger available service and app evidence, while Home Energy has the lower-priced variable tariff. The better fit depends on whether you prioritise available service data and app ratings or price.
About E.ON Next and Home Energy
Who is E.ON Next?
E.ON Next is the customer-facing brand of E.ON in the UK and is owned by the Germany-based E.ON Group. It is one of the UK's largest energy suppliers. It uses the Kraken platform to manage its billing and customer accounts. What sets it apart is its focus on smart technology and specialist tariffs for households with electric vehicles, heat pumps, and solar batteries, which customers can manage through the E.ON Next app.
Who is Home Energy?
Home Energy is a smaller, independent UK energy supplier based in London. Incorporated in 2016, Home Energy is a family-owned company focused on offering simple energy plans and clear customer service. The main difference between Home Energy and larger suppliers is its commitment to keeping its standard variable rates below the Ofgem price cap, keeping its product range very simple without fixed deals or specialist options.
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Tariffs and pricing
Home Energy's lowest-priced available tariff is the Fair Variable Dual at £1,625 a year, which is £120 a year cheaper than E.ON Next's most affordable option. E.ON Next's lowest-priced deal is the Next Fixed 24m v57, costing £1,746 a year with a 24-month fixed term and a £200 total exit fee.
The Fair Variable Dual from Home Energy is a standard variable plan featuring no fixed term and zero exit fees. For households seeking variable rates, E.ON Next provides a tracker option—the Next Pledge Tracker 12m v12—priced at £1,747 a year. Pricing data for a fixed tariff from Home Energy is not currently available.
Tariff Options
E.ON Next
E.ON Next offers standard variable, fixed, and tracker options. It also has specialist tariffs for households with electric vehicles, heat pumps, and solar batteries.
Home Energy
Home Energy keeps its product range very simple, focusing entirely on a flexible, variable tariff. It does not offer fixed deals, tracker tariffs, or specialist options.
Customer reviews
E.ON Next holds a 4.5 out of 5 Trustpilot rating based on over 219,000 reviews. In comparison, Home Energy has a 4.0 out of 5 rating from a smaller sample of 827 reviews. E.ON Next receives a higher proportion of five-star ratings at 74%, whereas 20% of Home Energy's feedback consists of one-star reviews.
Trustpilot feedback for E.ON Next frequently mentions helpful staff and efficient problem resolution, although some customers note unexpected direct debit increases and pricing concerns. Home Energy users often highlight competitive prices and quick response times; however, a portion of reviews cite long waits for statements and difficulties during the switching process.
In the annual Which? customer satisfaction survey, E.ON Next scores 66 overall. It achieves 8 out of 10 for smart meters and 9 out of 10 for help for those who need it. Home Energy is not currently rated by Which?.
App quality and features
E.ON Next's iOS app scores 4.8 out of 5 across 49,000 ratings. Home Energy's iOS app scores 2.3 out of 5, although this is based on a sample of just 7 ratings, limiting direct comparison. On the Google Play Store, E.ON Next achieves 4.3 out of 5, while Home Energy scores 2.4 from 15 ratings.
E.ON Next updates its iOS app regularly, whereas Home Energy's applications have not received updates in several months. A recent sample of Home Energy's iOS reviews indicates user frustration, with reports that the app fails to retain login information and lacks the functionality provided by larger suppliers.
Home Energy's recent Android release notes indicate the introduction of Priority Services Register functionality and an option to set up Direct Debits directly within the application.
Customer service and support
E.ON Next scores 3.71 out of 5 in Citizens Advice metrics, ranking 3rd overall among assessed suppliers. Citizens Advice data is not currently available for Home Energy.
Call centre data shows E.ON Next customers wait an average of 2 minutes 3 seconds to speak to an agent, and the supplier responds to 90.7% of emails within two days. Additionally, E.ON Next has formal vulnerability commitments registered with Citizens Advice.
E.ON Next accepts payments via Direct Debit, Cash/Cheque, and Prepayment. Its phone lines operate Monday to Thursday from 9am to 5pm, and Friday from 9am to 4pm, remaining closed on weekends.
Complaints and performance
We only have complaints data for E.ON Next for the first quarter of 2026. Home Energy has no complaints data available, so we cannot compare the two suppliers directly.
During Q1 2026, E.ON Next received 780 complaints for every 100,000 customers. The supplier solved 50.6% of these complaints by the end of the next working day, and 90.5% within eight weeks.
Main reasons for E.ON Next complaints
- Customer service (33.87%)
- Payments (13.70%)
- General billing and meter reading issues (11.82%)
- Debt and debt-related disconnections (8.49%)
- Smart billing and meter reading issues (7.32%)
Green Energy Comparison
E.ON Next
E.ON Next supplies a mostly renewable mix, with some fossil fuels and a small amount of nuclear and other sources. The supplier backs its renewable electricity tariffs with Renewable Energy Guarantee of Origin (REGO) certificates. Its parent company, the E.ON Group, has a target to reach net zero emissions by 2050. It also partners with the Woodland Trust, pledging to donate £500,000 over three years to help restore ancient woodlands.[1]
Home Energy
Home Energy supplies a balanced mix of renewable energy and natural gas, alongside some nuclear power and a small amount of coal. It does not currently offer a dedicated 100% renewable green tariff or carbon offsetting schemes.[2]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Home Energy |
| A well-rated mobile app | E.ON Next |
E.ON Next has stronger available evidence on service and app performance, while Home Energy offers a cheaper variable tariff for households focused on price.
Based on available data, E.ON Next may suit households looking for higher customer service scores, established mobile apps, and a variety of fixed or specialist tariffs. Home Energy lacks independent metrics from Citizens Advice and Which?, which limits direct reliability comparisons against larger suppliers.
E.ON Next is likely the better option for those who prefer established customer service metrics, higher-rated apps, and the option to fix their rates. Conversely, Home Energy may appeal to households whose primary focus is securing a cheaper variable tariff, provided they are comfortable with a supplier lacking comprehensive independent service data.
- 4.5 out of 5 Trustpilot rating from over 219,000 reviews
- Higher app ratings on both iOS and Android
- Ranks 3rd overall with Citizens Advice
- Provides fixed, tracker, and specialist EV tariffs
- Lowest-priced tariff is £120 a year more expensive than Home Energy's equivalent
- £200 total exit fee applies to its cheapest fixed deal
- Variable tariff is £120 a year cheaper than E.ON Next's lowest-priced option
- No exit fees on the standard variable tariff
- Trustpilot reviews frequently note competitive pricing
- Lacks independent service data from Citizens Advice and Which?
- Lower app ratings across iOS and Android platforms
- 20% of Trustpilot feedback consists of one-star reviews
Frequently asked questions
Which supplier is better overall, E.ON Next or Home Energy?
E.ON Next has stronger available evidence on service and app performance, while Home Energy offers a cheaper variable tariff. The better fit depends on whether you prioritise available service data and app ratings or price.
Is Home Energy cheaper than E.ON Next?
Yes, based on the tariffs we compared, Home Energy's variable tariff is £120 a year cheaper than E.ON Next's cheapest fixed deal.
Does E.ON Next have better customer reviews than Home Energy?
Yes, E.ON Next holds a 4.5 out of 5 rating on Trustpilot from over 219,000 reviews, while Home Energy scores 4.0 out of 5 from a much smaller number of reviews.
Which supplier has the better mobile app?
E.ON Next has significantly better app ratings. Its iOS app scores 4.8 out of 5, whereas Home Energy's app scores just 2.3 out of 5, though this is based on a very small number of ratings.
How long does it take E.ON Next to answer the phone?
E.ON Next customers wait an average of 2 minutes and 3 seconds to speak to a call centre agent, according to Citizens Advice. We do not currently have wait time data for Home Energy.
Should I choose E.ON Next or Home Energy?
If you want reliable customer service, highly rated apps, and a choice of fixed or specialist tariffs, E.ON Next is the stronger option. If your main priority is finding a cheaper variable tariff, Home Energy costs less.
Does Home Energy charge exit fees?
Home Energy's Fair Variable Dual tariff has no exit fees. In contrast, E.ON Next's cheapest fixed deal carries a £200 total exit fee.
Do E.ON Next and Home Energy have vulnerability commitments?
E.ON Next has formal vulnerability commitments registered with Citizens Advice. We do not have data on vulnerability commitments for Home Energy.
Do E.ON Next and Home Energy offer EV tariffs?
E.ON Next offers the Next Drive tariff, which is designed for electric vehicle owners. Home Energy keeps its product range simple and does not currently offer specialist EV tariffs.
Does Home Energy have a Which? score?
No, Home Energy is not currently rated in the annual Which? customer satisfaction survey. E.ON Next scores 66 in the latest Which? survey.
What changed this month
This month, E.ON Next's iOS sampled positive reviews fell from 1 to 0, E.ON Next's iOS sampled negative reviews fell from 1 to 0, and E.ON Next's iOS sampled neutral reviews rose from 0 to 1. There were 26 other data changes this month — see the full changelog below for details.
Data changes this month (36)
E.ON Next
- Trustpilot reviews211,533 → 219,212
- iOS app ratings count48,000 → 49,000
- iOS app days since last update9 → 4
- iOS sampled positive reviews1 → 0
- iOS sampled negative reviews1 → 0
- iOS sampled neutral reviews0 → 1
- Play Store rating4.3445005 → 4.324643
- Play Store ratings count15,798 → 16,070
- Play Store days since last update9 → 5
- Play Store positive ratings %83.5 → 82.6
- Play Store negative ratings %13.7 → 14.2
- Play Store neutral ratings %2.8 → 3.2
- Play Store net-positive %69.8 → 68.4
- Cheapest fixed tariff£1,733 → £1,745.58
- Cheapest tariff£1,733 → £1,745.58
- Cheapest fixed tariff exit fee£100 → £200
- Cheapest fixed tariff term12 months → 24 months
Home Energy
- Trustpilot reviews811 → 827
- Trustpilot 4-star %5 → 4
- Trustpilot 1-star %19 → 20
- Trustpilot negative reviews replied %92 → 95
- Trustpilot positive reviews %76 → 75
- Trustpilot negative reviews %22 → 23
- Trustpilot net-positive %54 → 52
- iOS app days since last update500 → 158
- iOS sampled reviews avg stars2 → 1
- iOS sampled negative reviews2 → 3
- Play Store rating2.357143 → 2.4
- Play Store ratings count14 → 15
- Play Store days since last update136 → 159
- Play Store positive ratings %28.6 → 26.7
- Play Store negative ratings %57.1 → 53.3
- Play Store neutral ratings %14.3 → 20
- Play Store net-positive %-28.5 → -26.6
- Cheapest variable tariff£1,507.25 → £1,625.43
- Cheapest tariff£1,507.25 → £1,625.43
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.