E.ON Next Home Energy (September 2026)
Overview
E.ON Next may suit households that value fixed tariffs and published service data, while Home Energy offers the cheaper variable deal.
E.ON Next is the overall winner based on its independent customer service scores, Android app ratings, and availability of fixed tariffs. While Home Energy currently offers a cheaper variable tariff, its lack of independent service data and low app ratings mean E.ON Next may suit a wider range of households.
About E.ON Next and Home Energy
Who is E.ON Next?
E.ON Next is the domestic brand for the E.ON Group and is one of the UK's largest energy suppliers. It was set up to take over the household customers of both E.ON and npower following a merger. A key difference is its use of dedicated energy specialists for customer service, meaning customers deal with specific teams rather than a general call centre. It also focuses on smart home technology, offering discounts on solar panels, heat pumps, and electric vehicle chargers.
Who is Home Energy?
Home Energy is a smaller, independent UK energy supplier based in Leicester. It entered the market to offer simple, low-cost energy with a strong focus on clear and helpful customer service. What sets it apart is its straightforward approach, avoiding complex industry terms and aiming to keep its prices below the Ofgem price cap.
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Tariffs and pricing
Home Energy provides the cheapest overall deal in this comparison. Its Fair Variable Dual tariff costs £1,453 a year, which is £57 less annually than E.ON Next's most affordable option. This Home Energy plan is a variable deal with no fixed term and zero exit fees.
For E.ON Next, the lowest-priced option is the Next Fixed 24m Exclusive v11 at £1,510 a year. This 24-month fixed contract includes a £200 exit fee. Households seeking a variable option from E.ON Next can choose the Next Pledge Tracker 12m v12 at £1,560 a year—£108 more annually than Home Energy's variable alternative. The priced data does not currently include a fixed tariff for Home Energy.
E.ON Next and Home Energy: tariff options
E.ON Next
These are the household tariffs currently available in our comparison data. Prices and availability can vary by region, meter type and payment method.
Home Energy
These are the household tariffs currently available in our comparison data. Prices and availability can vary by region, meter type and payment method.
Customer reviews
E.ON Next holds a 4.5 Trustpilot score based on a high volume of over 225,000 reviews. In contrast, Home Energy carries a 4.1 score from a much smaller sample of 873 reviews. Both suppliers receive a high share of five-star ratings, but Home Energy sees a larger proportion of one-star reviews (19%) compared to E.ON Next (9%).
Feedback for E.ON Next frequently highlights helpful staff, a straightforward switching process, and professional engineers, alongside occasional mentions of rising costs and communication gaps. Home Energy customers similarly note fast responses and supportive staff, though some report difficulties managing direct debits and resolving complex billing complaints.
Additionally, E.ON Next achieves a Which? score of 66, including 9 out of 10 for helping those who need it. Home Energy is not currently rated by Which?.
App quality
E.ON Next scores 4.3 on the Google Play Store from over 16,000 ratings. An iOS rating for the supplier is not currently available in the provided data, though the Android version receives regular updates.
Home Energy's applications score 2.3 on the App Store and 2.2 on Google Play. However, these figures are based on small samples of fewer than 20 ratings each, limiting direct comparison with E.ON Next. A recent sample of Home Energy's iOS feedback indicates user frustration regarding login stability and the inability to amend direct debits.
Service and support
E.ON Next ranks 3rd in the latest Citizens Advice assessment, achieving a score of 3.71 out of 5. Call centre wait times average 2 minutes 3 seconds, and the supplier responds to 90.7% of emails within two days. The provider also maintains formal vulnerability commitments registered with Citizens Advice.
Home Energy does not feature in the current Citizens Advice dataset, preventing a direct comparison of independent service metrics. For general support, E.ON Next accepts Direct Debit, Cash/Cheque, and Prepayment, operating Monday to Thursday from 9am to 5pm, and Friday from 9am to 4pm.
Complaints and performance
When looking at complaints, we only have data for E.ON Next from the second quarter of 2026. There is no complaints data available for Home Energy, so we cannot compare the two suppliers directly.
In Q2 2026, E.ON Next received 760 complaints for every 100,000 customers. The supplier resolved 49.61% of these complaints by the end of the next working day, and 89.69% within eight weeks.
Main reasons for E.ON Next complaints
- Customer service (32.28%)
- Payments (12.16%)
- General billing and meter reading issues (11.19%)
- Debt and debt-related disconnections (10.40%)
- Smart billing and meter reading issues (7.02%)
Green Energy Comparison
E.ON Next
E.ON Next supplies a mostly renewable mix, with some fossil fuels and nuclear power. For customers wanting a greener option, it offers the Next Gust tariff, which gives 100% renewable electricity backed by Renewable Energy Guarantees of Origin (REGO) certificates. It also invests in sustainability by partnering with the Woodland Trust, pledging to donate at least £500,000 over three years to help restore ancient woodlands, including a one-off donation for every customer who signs up for a fixed tariff.[1]
Home Energy
Home Energy does not offer a 100% renewable electricity tariff. The electricity it supplies is a mix of renewable energy and natural gas, with some nuclear and coal. The supplier does not currently offer a dedicated green tariff or mention any carbon offsetting schemes.[2]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Home Energy |
| A well-rated mobile app | E.ON Next |
E.ON Next may suit households that value fixed tariffs and published service data, while Home Energy offers the cheaper variable deal.
Based on the available data, E.ON Next may suit households looking for established service credentials. It provides a well-rated Android app, independent service scores, and a selection of fixed tariffs. Because Home Energy lacks Citizens Advice data and shows low app ratings from small samples, its overall reliability is harder to evaluate.
For households prioritising upfront costs on a variable contract, Home Energy is the cheaper option. Its standard variable deal costs £57 a year less than E.ON Next's most affordable fixed tariff. Conversely, E.ON Next may be preferable for those who want to fix their unit rates for a set term.
- Ranks 3rd with Citizens Advice
- Scores 4.3 on the Google Play Store
- Provides fixed tariffs to lock in rates
- Variable option costs more than Home Energy's equivalent
- £200 exit fee applies to the cheapest fixed deal
- Cheapest overall tariff in this comparison
- Standard variable deal carries no exit fees
- Lacks Citizens Advice and Which? performance data
- Low app ratings from small review samples
- No fixed tariffs available in the priced data
Frequently asked questions
Which supplier is better overall, E.ON Next or Home Energy?
E.ON Next may suit households that value fixed tariffs, published service data and a highly rated Android app. Home Energy is cheaper, but its independent service data is unavailable and its app ratings come from small samples.
Does Home Energy offer a fixed tariff?
In the data we compared, Home Energy does not currently have a fixed tariff available. It only lists a standard variable deal with no fixed term.
How do E.ON Next and Home Energy compare on Trustpilot?
E.ON Next holds a strong 4.5 out of 5 score from over 225,000 reviews. Home Energy has a lower score of 4.1 out of 5 from a much smaller sample of around 870 reviews.
Are the E.ON Next and Home Energy apps any good?
E.ON Next has a highly rated Android app, scoring 4.3 on the Google Play Store. Home Energy's apps score poorly on both Apple and Android platforms, though these are based on very small numbers of ratings.
How fast does E.ON Next answer the phone?
According to Citizens Advice, E.ON Next customers wait an average of 2 minutes 3 seconds to speak to a call centre agent.
Should I choose E.ON Next or Home Energy?
Choose E.ON Next if you value reliable customer service, a good app, and the certainty of a fixed tariff. Choose Home Energy if you simply want the cheapest variable tariff and do not mind the lack of independent service data.
Which supplier has the cheaper variable tariff?
Home Energy offers the cheaper variable tariff. Its standard variable deal costs £1,453 a year, which is £108 cheaper than E.ON Next's equivalent tracker tariff.
What do customers complain about with Home Energy?
While many Home Energy customers praise the helpful staff, some reviews mention frustrating issues with direct debit management, unexpected billing changes, and complex administrative difficulties.
Does Home Energy have a Citizens Advice score?
No, Home Energy is not currently rated in the Citizens Advice dataset, so we cannot compare its independent service metrics against E.ON Next.
Do E.ON Next and Home Energy charge exit fees?
E.ON Next charges a £200 exit fee on its cheapest 24-month fixed tariff. Home Energy's standard variable tariff has no fixed term and does not charge any exit fees.
What changed this month
This month, E.ON Next's iOS app updates in last 90 days fell from 3 to 0, Home Energy's iOS sampled reviews avg stars rose from 1 to 2, and E.ON Next's iOS sampled neutral reviews fell from 1 to 0. There were 31 other data changes this month — see the full changelog below for details.
Data changes this month (39)
E.ON Next
- Trustpilot reviews219,212 → 225,716
- Trustpilot 5-star %74 → 75
- Trustpilot 4-star %12 → 11
- iOS app rating4.8 → no longer available
- iOS app ratings count49,000 → no longer available
- iOS app days since last update4 → no longer available
- iOS app updates in last 90 days3 → 0
- iOS sampled reviews avg stars3 → no longer available
- iOS sampled neutral reviews1 → 0
- Play Store rating4.324643 → 4.340909
- Play Store ratings count16,070 → 16,278
- Play Store days since last update5 → 4
- Play Store positive ratings %82.6 → 83.1
- Play Store negative ratings %14.2 → 13.8
- Play Store net-positive %68.4 → 69.3
- Cheapest variable tariff£1,747 → £1,560.38
- Cheapest fixed tariff£1,745.58 → £1,509.55
- Cheapest tariff£1,745.58 → £1,509.55
- Tariff count5 → 6
- Fixed tariffs available3 → 4
Home Energy
- Trustpilot rating4 → 4.1
- Trustpilot reviews827 → 873
- Trustpilot 5-star %71 → 72
- Trustpilot 1-star %20 → 19
- Trustpilot positive reviews %75 → 76
- Trustpilot negative reviews %23 → 22
- Trustpilot net-positive %52 → 54
- iOS app days since last update158 → 188
- iOS sampled reviews avg stars1 → 2
- iOS sampled negative reviews3 → 2
- Play Store rating2.4 → 2.1875
- Play Store ratings count15 → 16
- Play Store days since last update159 → 189
- Play Store positive ratings %26.7 → 18.8
- Play Store negative ratings %53.3 → 62.5
- Play Store neutral ratings %20 → 18.8
- Play Store net-positive %-26.6 → -43.7
- Cheapest variable tariff£1,625.43 → £1,452.53
- Cheapest tariff£1,625.43 → £1,452.53
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.