Tulo Energy Review (August 2026)
Overview
Tulo Energy offers highly rated customer service on Trustpilot, but a lack of independent performance data and pricing makes it hard to recommend.
Who are Tulo Energy?
Tulo Energy is a small, independent domestic energy supplier based in Worcester. It is the trading name of Square1 Energy Limited, which was incorporated in 2017 and began registering customers in 2019. It is owned by its parent company, Tulo Group Holdings Limited. As a newer entrant to the market, it is one of the smaller energy suppliers in the UK.[1]
What sets Tulo Energy apart is its focus on simple pricing and human-led customer service. The supplier promises not to use automated bots, so customers can speak to a UK-based support team by phone, email, or live chat. It also offers a web portal and mobile apps for Apple and Android phones, which let customers manage their accounts, check bills, and submit meter readings themselves.
Products & services
- Gas and electricity
- standard credit, smart, and prepayment meters
- Mobile app
- account management for Apple and Android phones
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Prices
| Metric | Tulo Energy |
|---|---|
| Tariffs available | 0 |
| Fixed tariffs | 0 |
| Variable tariffs | 0 |
Tulo Energy offers a standard variable tariff with no fixed term or exit fees, a 12-month fixed-rate deal, and prepayment options. Because the supplier is not currently integrated into our comparison database, we cannot display exact unit rates, standing charges, or exit fees for these products.
Tariffs
This supplier's full tariff range
Tulo Energy has published information on straightforward domestic tariffs, including standard variable, fixed-rate, and prepayment options; availability can vary.[1]
Customer Reviews
Tulo Energy holds a Trustpilot rating of 4.6 out of 5 across 814 reviews, with 78% awarding five stars and 4% giving one star. The supplier is not featured in the annual Which? customer satisfaction survey, which frequently excludes newer or smaller energy firms.
Positive feedback frequently highlights the UK-based support team, with users noting prompt response times and helpful staff. Conversely, a minority of negative reviews report instances of unresponsiveness from customer service.
Apps
Tulo Energy provides mobile applications for Apple and Android devices to facilitate account management and meter readings. The iOS version displays a score of 5.0 out of 5, though this is based on just two ratings—a sample size too small to indicate general reliability. It received an update 50 days ago to display future tariff rates.
Similarly, the Android app holds a 3.1 out of 5 rating from eight users. While it records over 1,000 installs on the Google Play Store, the software was last updated 331 days ago; the small number of ratings makes its reliability hard to judge.
Service and Support
| Metric | Tulo Energy |
|---|---|
| Citizens Advice score | N/A |
Because Tulo Energy is not tracked in the Citizens Advice supplier league table, there is no independent data available regarding its complaint handling, call centre wait times, or email responsiveness. This exclusion is standard for suppliers that have not yet reached the required market share.
According to Trustpilot data, the supplier typically responds to public reviews within a few hours. However, it currently has a 0% response rate to negative feedback on the platform.
Green Energy
Tulo Energy relies heavily on fossil fuels to run its business. According to the supplier's own fuel mix data for the 2024 to 2025 period, published on its help page, most of the electricity it supplies comes from natural gas (74.7%) and coal (14.8%).
Renewable energy makes up just 0.3% of its electricity supply, which is much lower than the UK average. Because of this heavy use of fossil fuels, the consumer group Which? gave Tulo Energy a score of zero in its recent sustainability assessments.
Verdict
Tulo Energy offers highly rated customer service on Trustpilot, but a lack of independent performance data and pricing makes it hard to recommend.
While Tulo Energy receives positive feedback on Trustpilot, its absence from independent market comparisons like the Citizens Advice league table limits our ability to evaluate its broader performance. Combined with a lack of available pricing data, it is difficult to benchmark the supplier against the wider market.
The company may suit households seeking an independent supplier with a UK-based, human-led support team. However, those who prefer to evaluate exact tariff costs or rely on proven independent service metrics before switching may wish to consider alternative providers.
Frequently asked questions
What kind of company is Tulo Energy?
Tulo Energy is a small, independent domestic energy supplier based in Worcester. It focuses on human-led customer service and does not use automated bots.
Does Tulo Energy offer fixed tariffs?
Yes, Tulo Energy offers a 12-month fixed-rate deal, as well as a standard variable tariff and prepayment options. However, we do not currently have pricing data for these tariffs.
Is Tulo Energy highly rated by customers?
Tulo Energy has a Trustpilot rating of 4.6 out of 5 from 814 reviews. Customers frequently mention the helpful staff and quick response times.
Can I manage my Tulo Energy account on my phone?
Yes, the supplier has apps for both Apple and Android phones. However, both apps currently have very few ratings, so it is hard to judge how well they work.
Why is Tulo Energy missing from the Citizens Advice league table?
Smaller and newer energy suppliers are often not included in the Citizens Advice league table until they grow to a certain size, which is why Tulo Energy does not currently have an independent score.
Does Tulo Energy supply renewable electricity?
Yes, but only in a very small proportion: according to its recent fuel mix data, 0.3% of its electricity comes from renewable sources, while most comes from natural gas and coal.
Sources
Does Tulo Energy reply to customer complaints on Trustpilot?
While the supplier typically replies to Trustpilot reviews within a few hours, it has currently replied to 0% of its negative reviews.
Should I switch to Tulo Energy?
Tulo Energy may suit households looking for a small supplier with a UK-based support team. However, because it lacks independent service scores and current pricing data, you may want to compare other options if you need proven performance metrics.
What changed this month
This month, Tulo Energy's Trustpilot negative reviews replied % fell from 11 to 0, Tulo Energy's play store neutral ratings % rose from 0 to 12.5, and Tulo Energy's iOS app days since last update rose from 28 to 50. There were 6 other data changes this month — see the full changelog below for details.
Data changes this month (10)
Tulo Energy
- Trustpilot reviews798 → 814
- Trustpilot negative reviews replied %11 → 0
- iOS app days since last update28 → 50
- Play Store rating3.142857 → 3.125
- Play Store ratings count7 → 8
- Play Store days since last update309 → 331
- Play Store positive ratings %57.1 → 50
- Play Store negative ratings %42.9 → 37.5
- Play Store neutral ratings %0 → 12.5
- Play Store net-positive %14.2 → 12.5
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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