British Gas Review (September 2026)
Overview
British Gas has a mixed evidence set; check current tariff terms and weigh the measures that matter to you.
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Prices
These are the tariffs we have pricing for — the supplier may offer others.
Annual estimates use the stored consumption assumptions. Check current regional rates, terms and eligibility before switching.
Customer Reviews
Independent ratings use different methods and scales, so each measure should be read separately.
Apps
App-store scores are shown with their ratings counts where those figures are available.
Service & Support
Service measures are shown only where they are present in the supplied data.
Complaints and performance
The complaint figures below use the reporting period stated in the supplied data.
Green Energy
Published fuel-mix figures are shown for the reporting period identified in the stored source data.
Verdict
British Gas has a mixed evidence set; check current tariff terms and weigh the measures that matter to you.
Use the evidence on price, service and app quality to decide whether British Gas fits your household.
Frequently asked questions
What tariff information is available for British Gas?
The stored data contains a variable-category annual estimate of £1,551 and a fixed-tariff annual estimate of £1,649. These are estimates, not a quote.
How is British Gas rated on Trustpilot?
British Gas has a stored Trustpilot rating of 4.5 out of 5 from 353,681 reviews.
Is there Citizens Advice data for British Gas?
British Gas is ranked #13 in the stored Citizens Advice data, with a score of 2.61 out of 5.
What do British Gas complaint figures show?
The supplied Q2 2026 figure is 944 complaints per 100,000 customers.
Does British Gas have app-rating data?
iOS 4.5 out of 5 from 14,000 ratings; Google Play 4.2 out of 5 from 13,701 ratings.
What does the fuel-mix data show for British Gas?
The stored fuel-mix data reports 20% renewable electricity for January to March 2026.
Should I switch to British Gas?
Compare a current personal quote, tariff eligibility and exit fees with the service and app measures shown here before deciding.
When was this British Gas review updated?
The structured source payload is for September 2026.
What changed this month
This month, British Gas's fixed tariffs available rose from 1 to 3, British Gas's iOS sampled negative reviews rose from 0 to 3, and British Gas's play store days since last update rose from 10 to 18. There were 18 other data changes this month — see the full changelog below for details.
Data changes this month (26)
British Gas
- Trustpilot rating4.4 → 4.5
- Trustpilot reviews350,018 → 353,681
- Trustpilot 5-star %65 → 66
- Trustpilot 3-star %4 → 3
- Trustpilot positive reviews %73 → 74
- Trustpilot neutral reviews %4 → 3
- Trustpilot net-positive %50 → 51
- iOS app ratings count13,000 → 14,000
- iOS app days since last update9 → 15
- iOS sampled reviews avg starsnow available (1.67)
- iOS sampled negative reviews0 → 3
- Play Store rating4.0881915 → 4.1812863
- Play Store ratings count13,409 → 13,701
- Play Store days since last update10 → 18
- Play Store positive ratings %77.4 → 80.1
- Play Store negative ratings %19.1 → 16.4
- Play Store net-positive %58.3 → 63.7
- Avg social media response timenow available (55)
- Cheapest variable tariff£1,744.71 → £1,550.78
- Cheapest fixed tariff£1,833.95 → £1,649.29
- Cheapest tariff£1,744.71 → £1,550.78
- Cheapest fixed tariff exit fee£150 → £200
- Cheapest fixed tariff term24 months → 21 months
- Tariff count3 → 5
- Fixed tariffs available1 → 3
- Shortest fixed term24 months → 21 months
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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