Home Energy Review (September 2026)
Overview
Home Energy offers a simple variable tariff with positive Trustpilot reviews, but it lacks the independent service data and fixed options found with larger suppliers.
Who are Home Energy?
Home Energy is a smaller, independent UK energy supplier that was set up in 2016. Based in London, it supplies gas and electricity to domestic households and is part of the Net Zero Planet Group. As a smaller provider, it focuses on a simple approach to household energy rather than competing with the scale of the UK's biggest suppliers.
What sets Home Energy apart is its aim to consistently price its standard variable tariff below the Ofgem price cap. It does not charge exit fees, giving customers the freedom to switch away at any time. The supplier also offers a smartphone app for managing accounts and sending meter readings, alongside a UK-based customer service team. It supports smart meters and takes part in the Warm Home Discount scheme to help eligible households with winter bills.
Products & services
- Standard variable tariffs
- flexible energy plans with no exit fees
- Smartphone app
- manage accounts and submit meter readings on Apple and Android devices
- Smart meters
- supported with an in-home display to track energy use
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Prices
Prices shown cover selected tariffs; other plans may be available.
The cheapest plan Home Energy offers is the Fair Variable Dual, costing £1,453 a year. As a standard variable tariff with no fixed term and a £0 exit fee, households can switch away at any time without penalty.
Based on current pricing data, the supplier focuses entirely on variable rates. There are no fixed tariffs available in this comparison.
| Metric | Home Energy |
|---|---|
| Cheapest tariff exit fee | £0 |
Tariff details
Home Energy keeps its tariff range simple, focusing on variable rates rather than a wide mix of complex deals. Its standard tariffs shown with pricing on this page offer flexible options for households that prefer not to be tied into a fixed contract.
Customer reviews
Home Energy holds a Trustpilot rating of 4.1 out of 5, based on 873 reviews. Looking at the distribution of scores, 72% are five-star, while 19% are one-star.
Positive feedback frequently highlights helpful staff, quick resolution of billing questions, and short phone wait times. Conversely, some users report issues with direct debit management and unexpected billing changes. The supplier is active on the platform, replying to 95% of its negative reviews.
Because Home Energy is not included in the annual Which? energy satisfaction survey, it lacks independent scores for categories such as value for money and complaints handling.
Apps
Home Energy provides apps for both Apple and Android devices, though both have very small rating samples. The iOS version scores 2.3 out of 5 from 7 ratings, while the Google Play edition scores 2.2 out of 5 from 16 ratings. These low sample sizes make it difficult to draw firm conclusions about overall app performance.
The Google Play app shows over 5,000 installs. Both platforms appear to have infrequent updates, with neither receiving a new release in the last six months. Recent patch notes mention the introduction of Priority Services Register features and the ability for payment-on-bill customers to set up a Direct Debit.
A sample of recent iOS feedback highlights complaints regarding basic functionality. Users note that direct debit options do not always work as expected and that the software frequently fails to remember login details.
Service and support
Home Energy is not currently featured in the Citizens Advice energy supplier league table. While common for providers of this size, it means there is no independent data available for metrics such as average call centre wait times, email responsiveness, or complaint rates.
Complaints performance
Complaint figures are withheld from this repaired draft because no source URL was supplied for independent verification.
Green energy
No source URL and reporting period are available for a verifiable fuel-mix breakdown.
Verdict
Home Energy offers a simple variable tariff with positive Trustpilot reviews, but it lacks the independent service data and fixed options found with larger suppliers.
Home Energy may suit households seeking a simple variable tariff with no exit fees, supported by a customer service team that receives generally positive feedback on Trustpilot.
However, those who prefer the certainty of a fixed-price deal or want a provider backed by independent service data from Citizens Advice and Which? may wish to compare other options. Additionally, its smartphone apps currently show low early ratings and infrequent updates.
Frequently asked questions
What tariff information is available for Home Energy?
The stored data contains a variable-category annual estimate of £1,453. These are estimates, not a quote.
How is Home Energy rated on Trustpilot?
Home Energy has a stored Trustpilot rating of 4.1 out of 5 from 873 reviews.
Is there Citizens Advice data for Home Energy?
No Citizens Advice ranking is present in the supplied data.
What do Home Energy complaint figures show?
No supplier complaint-rate figure is present in the supplied data.
Does Home Energy have app-rating data?
iOS 2.3 out of 5 from 7 ratings; Google Play 2.2 out of 5 from 16 ratings.
What does the fuel-mix data show for Home Energy?
No renewable fuel-mix percentage is present in the supplied data.
Should I switch to Home Energy?
Compare a current personal quote, tariff eligibility and exit fees with the service and app measures shown here before deciding.
When was this Home Energy review updated?
The structured source payload is for September 2026.
What changed this month
This month, Home Energy's iOS sampled reviews avg stars rose from 1 to 2, Home Energy's play store net-positive % fell from -26.6 to -43.7, and Home Energy's iOS sampled negative reviews fell from 3 to 2. There were 13 other data changes this month — see the full changelog below for details.
Data changes this month (19)
Home Energy
- Trustpilot rating4 → 4.1
- Trustpilot reviews827 → 873
- Trustpilot 5-star %71 → 72
- Trustpilot 1-star %20 → 19
- Trustpilot positive reviews %75 → 76
- Trustpilot negative reviews %23 → 22
- Trustpilot net-positive %52 → 54
- iOS app days since last update158 → 188
- iOS sampled reviews avg stars1 → 2
- iOS sampled negative reviews3 → 2
- Play Store rating2.4 → 2.1875
- Play Store ratings count15 → 16
- Play Store days since last update159 → 189
- Play Store positive ratings %26.7 → 18.8
- Play Store negative ratings %53.3 → 62.5
- Play Store neutral ratings %20 → 18.8
- Play Store net-positive %-26.6 → -43.7
- Cheapest variable tariff£1,625.43 → £1,452.53
- Cheapest tariff£1,625.43 → £1,452.53
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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