Good Energy OVO Energy (September 2026)
Overview
Good Energy wins with stronger service scores and a better Android app, though OVO Energy offers a cheaper variable tariff and faster contact times.
Good Energy scores higher across customer service, app, and independent review metrics, which may suit households prioritising service quality. Conversely, OVO Energy currently offers a cheaper standard variable tariff and faster contact times, making it a potential option for those focused on overall cost and quick support.
About Good Energy and OVO Energy
Who are Good Energy?
Founded in 1999, Good Energy is one of the UK's oldest green energy suppliers. It is a renewable energy supplier that focuses on renewable power and green technology. It has recently bought several solar and heat pump installation firms to grow its home services business.
Who are OVO Energy?
Started in 2009, OVO Energy is one of the UK's largest domestic suppliers. It grew significantly when it bought the retail business of SSE in 2020. In May 2026, it announced a planned sale of its retail business to E.ON, which is subject to regulatory approval.
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Tariffs and pricing
OVO Energy currently provides the cheaper overall deal. Its lowest-priced option, the Simpler Energy variable tariff, costs £1,611 a year. This is £99 a year less than Good Energy's equivalent, the Good Energy Standard variable tariff, which is priced at £1,710 a year. Neither of these variable options carries a fixed term or exit fees.
Households preferring to lock in their rates will find that Good Energy has the cheaper fixed option. Its Good Energy 12m Fix Aug26 tariff costs £1,724 a year on a 12-month term, carrying a £150 exit fee. In comparison, OVO Energy's lowest-priced fixed deal, the 1 Year Fixed + Boiler Cover 27 August 2026, costs £1,742 a year on a 12-month term and includes a £100 exit fee.
Tariff Options
Good Energy
Good Energy offers a standard variable tariff and a fixed-rate option, alongside specialist tariffs for electric vehicle owners, homes with heat pumps, and households that export solar power.
OVO Energy
OVO Energy offers a standard variable tariff and several fixed-rate options, including bundles with boiler cover or greener electricity, as well as a specialist add-on for electric vehicle charging.
Customer reviews
Good Energy holds a slight lead on Trustpilot, scoring 4.8 out of 5 from 14,911 reviews. OVO Energy scores 4.7 out of 5, based on a higher volume of 299,269 reviews. Across these ratings, 82% of Good Energy's reviews are five-star, compared with 78% for OVO Energy. Both suppliers reply to almost all of their negative feedback.
Feedback for Good Energy frequently highlights knowledgeable staff and prompt communication, with reviewers noting the lack of automated delays and the smooth installation of solar equipment. OVO Energy customers often point to helpful, polite advisors who resolve complex issues, alongside prompt engineers, though some mention communication delays and wait times.
In the annual Which? survey, Good Energy achieves an overall score of 69, while OVO Energy scores 61. Good Energy receives 3 out of 5 for both customer service and value for money, whereas OVO Energy scores 2 out of 5 in these categories. Good Energy also scores higher on smart meters (7 out of 10) and complaints handling (9 out of 15). However, OVO Energy performs better on contacting your supplier, scoring 8 out of 12 compared with Good Energy's 5.
App quality and features
Both suppliers offer highly rated iOS applications. Good Energy scores 4.7 out of 5 from 7,200 ratings on the App Store, and OVO Energy scores 4.6 out of 5 from 18,000 ratings. Both apps have received recent updates.
On the Google Play Store, Good Energy takes a clear lead. Its app scores 4.7 out of 5 from 2,957 ratings, while OVO Energy scores 2.8 out of 5 from 10,825 ratings. Good Energy also records a higher net-positive score among Android users.
Recent iOS reviews for OVO Energy note the detailed usage graphs and the ability to change payment dates, though some users report loading issues on iPads. Meanwhile, Good Energy's recent iOS release notes indicate added support for smart prepayment meters and improved cost calculation graphs.
Service and support
Good Energy scores higher in the latest Citizens Advice assessment, achieving an overall score of 3.49 out of 5 and ranking 6th. OVO Energy scores 3.3 out of 5 and ranks 8th. Both suppliers have formal vulnerability commitments registered with Citizens Advice.
When contacting customer service by phone, OVO Energy is faster. Its average call centre wait time is 1 minute 33 seconds, compared with Good Energy's 2 minutes 2 seconds. OVO Energy is also quicker to reply to emails, responding to 98.5% within two days, whereas Good Energy responds to 79.3% in the same timeframe. Additionally, OVO Energy reports an average social media response time of 6 minutes 53 seconds; Good Energy does not publish this figure.
Both suppliers accept Direct Debit, Cash/Cheque, and Prepayment. They operate their customer support lines on weekdays from 9am to 5pm, and are closed on weekends.
Complaints and performance
Looking at data from the second quarter of 2026, Good Energy received 683 complaints for every 100,000 customers. In the same period, OVO Energy received 1,775 complaints for every 100,000 customers. Good Energy resolved 66% of its complaints by the end of the next working day, which is slightly higher than OVO Energy at 63.5%. Good Energy also solved more complaints within eight weeks, reaching 93% compared to 90.7% for OVO Energy.
Green Energy Comparison
Good Energy
Good Energy supplies a 100% renewable electricity mix. It buys its electricity directly from over 3,000 independent UK renewable generators, such as wind and solar farms, rather than just buying certificates to match wholesale power. It aims to match the electricity its customers use with renewable generation as it happens. For gas, it supplies a mix that includes 10% biogas and offsets the carbon emissions from the rest by investing in global projects.[1]
OVO Energy
OVO Energy's electricity mix is largely fossil fuels, with some renewable, nuclear and other sources. To help the environment, the supplier has planted 5 million trees in the UK since 2015 to help absorb carbon. Customers can choose to add a greener electricity upgrade to their fixed tariffs, and its Power Move scheme encourages households to use energy when the grid is greener.[2]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | OVO Energy |
| Overall customer service | Good Energy |
| A well-rated mobile app | Good Energy |
| A greener fuel mix | Good Energy |
Good Energy wins with stronger service scores and a better Android app, though OVO Energy offers a cheaper variable tariff and faster contact times.
Good Energy leads this comparison based on its performance across independent customer service and app metrics. It scores higher on Trustpilot, Citizens Advice, and Which?, and offers a higher-rated Android app. It also provides a 100% renewable electricity mix and currently has the cheaper fixed tariff.
OVO Energy remains a viable alternative for households prioritising overall price or faster contact times. Its standard variable tariff is currently cheaper than Good Energy's, and it answers phone calls and emails more quickly.
- Higher Citizens Advice and Which? scores
- Higher Google Play app rating
- Cheaper 12-month fixed tariff
- 100% renewable electricity
- Standard variable tariff is more expensive
- Slower to answer phone calls and emails
- Cheaper standard variable tariff
- Faster average call centre wait times
- Replies to emails more quickly
- Very high volume of Trustpilot reviews
- Lower Citizens Advice and Which? scores
- Poor rating on the Google Play Store
- Fixed tariff is slightly more expensive
Frequently asked questions
Which is better, Good Energy or OVO Energy?
Good Energy performs better on service, apps, and reviews, making it the stronger choice for service quality. However, OVO Energy currently offers a cheaper standard variable tariff and faster customer contact times.
Does Good Energy or OVO Energy offer a cheaper fixed tariff?
Good Energy currently offers the cheaper 12-month fixed tariff. Its fixed deal costs £1,724 a year, while OVO Energy's cheapest fixed option costs £1,742 a year.
Who has better customer reviews, Good Energy or OVO Energy?
Good Energy holds a higher overall Trustpilot score (4.8 compared with 4.7) and performs better in the annual Which? energy survey, where it scores 69 against OVO Energy's 61.
Is the Good Energy or OVO Energy app better?
They score similarly on the App Store for iOS devices, but Good Energy has a much higher rating on the Google Play Store, scoring 4.7 out of 5 compared with OVO Energy's 2.8.
Which supplier answers the phone faster, Good Energy or OVO Energy?
OVO Energy answers phone calls faster on average. According to Citizens Advice, its average call wait time is 1 minute 33 seconds, compared with 2 minutes 2 seconds for Good Energy.
Should I choose Good Energy or OVO Energy?
Choose Good Energy if you want better customer service scores, a highly rated Android app, and 100% renewable electricity. Choose OVO Energy if you want a cheaper standard variable tariff and faster contact times.
Do Good Energy and OVO Energy charge exit fees?
Neither supplier charges exit fees on their standard variable tariffs. However, their fixed deals do carry exit fees: Good Energy charges £150 on its cheapest fixed tariff, and OVO Energy charges £100.
What are the opening hours for Good Energy and OVO Energy?
Both Good Energy and OVO Energy operate their customer support lines on weekdays from 9am to 5pm, and both are closed on Saturdays and Sundays.
What changed this month
This month, OVO Energy's play store net-positive % fell from 1.3 to -9.2, Good Energy's iOS sampled negative reviews rose from 1 to 3, and Good Energy's cheapest tariff exit fee fell from £150 to £0. There were 24 other data changes this month — see the full changelog below for details.
Data changes this month (30)
Good Energy
- Trustpilot reviews14,807 → 14,911
- iOS app ratings count7,100 → 7,200
- iOS app days since last update52 → 82
- iOS sampled reviews avg stars3.67 → 2.8
- iOS sampled negative reviews1 → 3
- Play Store rating4.6075087 → 4.661017
- Play Store ratings count2,928 → 2,957
- Play Store days since last update54 → 84
- Play Store positive ratings %91.2 → 92.6
- Play Store negative ratings %4.7 → 3.4
- Play Store net-positive %86.5 → 89.2
- Cheapest variable tariff£1,911.32 → £1,710.14
- Cheapest fixed tariff£1,788.38 → £1,723.98
- Cheapest tariff£1,788.38 → £1,710.14
- Cheapest tariff exit fee£150 → £0
- Cheapest tariff term12 months → 0 months
OVO Energy
- Trustpilot reviews293,863 → 299,269
- Trustpilot 5-star %77 → 78
- Trustpilot 4-star %10 → 9
- iOS app days since last update37 → 25
- Play Store rating3.0206423 → 2.8167422
- Play Store ratings count10,621 → 10,825
- Play Store days since last update37 → 26
- Play Store positive ratings %48.2 → 43.2
- Play Store negative ratings %46.9 → 52.4
- Play Store neutral ratings %4.9 → 4.4
- Play Store net-positive %1.3 → -9.2
- Cheapest variable tariff£1,804.82 → £1,610.88
- Cheapest fixed tariff£1,923.42 → £1,742.03
- Cheapest tariff£1,804.82 → £1,610.88
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.