British Gas Good Energy (November 2026)
Contents
- 1.Overall comparison
- 2.About British Gas and Good Energy
- 3.Tariffs and pricing
- 4.British Gas and Good Energy: tariff options
- 5.Customer reviews
- 6.Apps and online accounts
- 7.Service and support
- 8.Complaints and performance: British Gas vs Good Energy
- 9.British Gas and Good Energy: green energy
- 10.Our verdict
- 11.FAQs
Overall comparison
Good Energy has stronger customer ratings and service scores, while British Gas has the lower priced tariff shown, by £143 a year on its Cap Tracker.
Good Energy comes out ahead on most of the customer and service evidence. Trustpilot reviewers rate it 4.8 against 4.4 for British Gas, and it also has the higher Citizens Advice score (3.68 against 2.61) and the higher Which? total score (69% against 59%). Its apps are better rated on both the App Store and Google Play. British Gas has the lower price shown, because its Cap Tracker Mar2028 v1 tracker tariff is £1,622 a year, £143 less than Good Energy's Standard Variable. That tariff carries a £50 exit fee, however. Households who care most about the lowest bill may lean towards British Gas, while those who put more weight on customer feedback and service ratings may prefer Good Energy.
About British Gas and Good Energy
Who are British Gas?
British Gas says it has been looking after Britain's homes for over 200 years. Today it is part of Centrica PLC and shares the group's values and plans for the future. Its about page says it powers over 8 million homes and businesses in Britain, which it describes as more than any other supplier.
The company says it is on a mission to make homes more sustainable. It aims to make life at home easier, greener and more affordable, from keeping things working to helping people move to newer low-carbon technology. It also backs sport through partnerships with Team GB, Paralympics GB, Scottish Rugby, Scottish Football and Women's Super League Football. It says it uses these to encourage greener living at home and to support the communities behind the athletes.
Products & services
Awards & recognition
Who are Good Energy?
Good Energy describes itself as one of the UK's first renewable energy companies, with more than 25 years in the business. The brand is a trading name of Good Energy Services Limited, a company registered in England and Wales with its registered office at Monkton Park in Chippenham, Wiltshire.
Its approach centres on renewable power from independent producers. Good Energy says it buys electricity directly from over 3,000 independent British generators, and it tries to match what customers use with renewable generation in the same half hour, rather than only balancing the books across a whole year. It is also the UK's only B Corp home energy supplier. B Corp is a certification for businesses that meet set standards on social and environmental performance, and the company presents it as a sign of its commitment to people and planet.
Products & services
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Tariffs and pricing
Eligibility
Requires a smart meter
British Gas has the lowest annual estimate shown, with the Cap Tracker Mar2028 v1 at £1,622 a year. Because this is a tracker tariff, its rates can change. It has an end date of March 2028 and a £50 exit fee if you leave early. Good Energy's lowest annual estimate is the Good Energy Standard Variable at £1,766 a year. Its prices can also change, but there is no exit fee, so you can leave without a charge. On these figures British Gas is £143 a year cheaper, or about £12 a month.
If the £50 exit fee puts you off, British Gas's Standard Variable tariff costs £1,672 a year with no exit fee. That is about £50 a year more than the Cap Tracker, but still less than Good Energy's standard variable price. The tariffs priced here are paid by monthly Direct Debit.
Both suppliers' fixed deals cost more than the variable and tracker prices shown. Good Energy's 18m Fix Nov26 is £1,887 a year for 18 months, with a £150 exit fee, while British Gas's Fix and Fall Nov28 v1 is £2,066 a year for 24 months, with a £250 exit fee. If you want to fix your price, Good Energy's deal is £179 a year cheaper, about £15 a month, and it also has a shorter contract and a lower fee for leaving early.
British Gas and Good Energy: tariff options
British Gas
Households who simply want gas and electricity can choose a price that moves, one that follows the price cap or a fixed price. The Standard Variable tariff can go up or down with the energy market, within Ofgem's price cap, and has no exit fee. The Cap Tracker follows the price cap, while Fix and Fall fixes prices for two years, with a price review after 12 months based on Ofgem's price cap. Both of these charge an exit fee if you leave early, so the Standard Variable tariff is the one to pick if you want to be free to leave.[1]
The smart tariffs need a smart electricity meter and give cheaper off-peak electricity, so they suit homes that can move heavy use into those hours. The choice depends on your equipment: EV Power for overnight car charging, Heat Power for heat pumps or electric heating, and Charge Power for home batteries.
If you generate your own electricity, the SEG tariff pays for what you export. EV drivers can also add Hive Power+ to a British Gas electricity tariff, but it needs a compatible EV charger and a smart meter in credit mode.
Good Energy
Good Energy's household tariffs come in variable, fixed and smart time-of-use forms, with electricity on all of them matched with 100% renewable power. Its supply tariffs are exempt from Ofgem's energy price cap because of the support they give renewable generation, and prices are set to reflect the cost of matching your use with electricity from independent British generators.
The Good Energy Standard Variable tariff works with smart and standard meters and has no exit fee, but its prices can change. The tariff is available for electricity only or dual fuel with greener gas.
The EV Tariff and Heat Pump Tariff are fixed supply tariffs with time-of-use pricing, where the price depends on the time of day. The EV Tariff is for EV owners only and is built for cheaper overnight charging, while the Heat Pump Tariff is designed for homes with heat pumps. Both need a smart meter, and switching takes a little longer because Good Energy has to set up your meter to send half-hourly readings.
For solar homes, Solar Savings is a variable export tariff that pays for electricity you send to the grid. If you install both solar panels and a battery with Good Energy, you can get Solar Savings Exclusive instead, with a rate fixed for 12 months once the term starts, after which you move to the standard export tariff.
Eligibility
Requires a smart meter
Customer reviews
Good Energy has a Trustpilot rating of 4.8 from 15,137 reviews, against 4.4 for British Gas from a much larger 360,671 reviews. The difference is clearer when you look at how the stars are spread. 82% of Good Energy reviews are five-star, compared with 66% for British Gas, while 20% of British Gas reviews are one-star against 5% for Good Energy. That gives net positive scores of 84% and 51% respectively.
British Gas reviewers often praise its engineers for arriving on time, working efficiently and leaving homes tidy, as well as for explaining boilers and other equipment clearly. Complaints centre on customer service: long phone waits, trouble reaching a helpful adviser, mixed messages from different advisers and appointments moved without proper notice. British Gas replied to 99% of negative reviews, usually within 24 hours.
Good Energy reviewers praise friendly, knowledgeable staff they can speak to directly, quick responses and clear advice without jargon, and several say switching and solar installations went smoothly. The main criticism is that some technical queries took a long time to sort out, were missed for a while or were not followed up. Good Energy replied to all of its negative reviews, although its typical reply time is about a week.
The Which? total score, which combines a customer survey with a supplier assessment, is 69% for Good Energy and 59% for British Gas. In the customer survey, Good Energy customers rated its overall customer service 3 out of 5, against 2 out of 5 for British Gas. In the supplier assessment, both scored 8 out of 10 for help for those who need it. Good Energy scored 7 out of 10 for smart meters against 3 for British Gas, and both scored low on switching, with Good Energy on 1 and British Gas on 0 out of 5.
Apps and online accounts
Good Energy's apps are better rated on both platforms, at 4.7 on the App Store from 7,800 ratings and 4.6 on Google Play from 3,229 ratings. British Gas scores 4.5 from 16,000 ratings and 4.1 from 14,084 ratings. The gap is wider on Android, where Good Energy has a net positive score of 89.5% against 58.5% for British Gas. The British Gas Android app has 1,000,000+ installs.
British Gas updated both apps within the last week. The latest release redesigned the Pay As You Go screens so top-ups can be made more simply from the home screen, added explanations of changes to monthly payments after an annual Direct Debit review, and gave account settings a new design. Some iPhone users are unhappy, though: two say bills or statements are hard to read, two say usage information has gone missing, and one reported needing separate logins for gas and electricity.
Good Energy says its app and online account let customers submit meter readings, make payments, including one-off payments, and track their energy use. One iPhone user valued its Insights feature, which shows use in kWh or pounds and compares it with the previous year. Another could not sign in to the new app after being asked to move over from the old one.
Service and support
Average response: 1.5 min (April to June 2026)
Replies: 89.5% within 2 days (April to June 2026)
Hours: Available
Good Energy has the higher Citizens Advice service score for April to June 2026, at 3.68 out of 5 and 4th place in its table, against 2.61 and 14th place for British Gas. Customers in the Which? survey also rated Good Energy higher for ease of contacting, at 3 out of 5 against 2 out of 5. The Which? supplier assessment of contact arrangements points the other way, scoring British Gas 9 out of 12 and Good Energy 5 out of 12.
Good Energy's average call centre wait time was 1 minute 27 seconds, and it answered 89.5% of emails within two days. There is no current British Gas figure on either measure, so the two cannot be compared on call waits or email replies. Citizens Advice lists web chat as one way to contact British Gas.
Good Energy also reports how its meters and bills perform. 91.7% of its smart meters were working, and 96.09% of bills for smart meter customers and 96.47% for traditional meter customers were based on actual readings rather than estimates. There is no current British Gas figure on these measures.
| Billing and metering | British Gas — April to June 2026 | Good Energy — April to June 2026 |
|---|---|---|
| Smart meters working correctly | Not reported | 91.7% |
| Bills based on readings — smart meters | Not reported | 96.09% |
| Bills based on readings — traditional meters | Not reported | 96.47% |
Complaints and performance: British Gas vs Good Energy
Both suppliers' own complaint figures are for Q2 2026, so they can be compared directly. In that quarter, British Gas reported 944 complaints for every 100,000 customer accounts, while Good Energy reported 683. That is 261 more complaints per 100,000 accounts at British Gas. These figures count complaints, not people. One customer can complain more than once, and one household can hold more than one account. So the rates do not tell you what share of customers had a problem, but they do show that complaints were less common at Good Energy in this quarter.
Good Energy also resolved complaints faster in Q2 2026. It sorted out 66% of complaints by the end of the next working day, compared with 42.5% at British Gas. Within eight weeks, Good Energy had resolved 93% and British Gas 85.5%. This means about 7% of Good Energy complaints and about 14.5% of British Gas complaints were still open after eight weeks. These figures measure speed only. They do not show whether customers were happy with the outcome.
Complaints to Citizens Advice and the Energy Ombudsman
Citizens Advice figures are a separate measure. They count complaints that customers took to advice bodies and the Energy Ombudsman, not complaints made directly to the supplier. They are also counted per 10,000 customers rather than per 100,000 accounts, so they should not be set against the figures above. For April to June 2026, British Gas had 68.8 of these complaints per 10,000 customers and Good Energy had 10.9. Both figures cover the same period: British Gas's rate of complaints to advice bodies and the Energy Ombudsman was more than six times Good Energy's.
What customers complained about
Both suppliers list their five main complaint themes, but neither gives a date for these lists. They may not cover the same quarter as the figures above. British Gas gives each theme's share of its complaints and explains what it is doing about most of them. Good Energy gives only the order of its themes, without shares or any response, so you cannot compare how much of each supplier's complaints came from a particular problem. Billing is the top theme for both suppliers. Good Energy's list also includes Feed in Tariff payments, which does not appear in British Gas's list.
British Gas and Good Energy: green energy
British Gas
British Gas publishes a fuel mix page that sets out where its electricity comes from, what effect it has on the environment and what the company is doing to be more sustainable. That page describes the power British Gas supplies overall, which is separate from anything promised about a particular tariff.
Much of its green message is about when you use electricity. British Gas says its smart time-of-use tariffs make clever use of cleaner energy and that using off-peak electricity is better for the environment, as well as cheaper. These tariffs need a smart electricity meter, which records when you use power so off-peak hours can be charged at the lower rate. A household gets the benefit by moving use into those hours, such as charging an EV overnight or running the dishwasher late.[1]
Homes that make their own power can join the Smart Export Guarantee tariff, which pays for spare electricity sent back to the grid. British Gas says all renewable systems are welcome, not just solar panels, and that its own electricity customers get its best export price.
British Gas says homes produce around 40% of the UK's carbon emissions. It offers heat pumps, insulation, solar panels, batteries and EV chargers as ways to cut a home's carbon footprint. These are separate purchases rather than part of an energy tariff.[2]
Outside household supply, its Energy for Tomorrow programme has used matched funding to help five local sports clubs install solar panels and upgrade their facilities. The company also says it is helping the UK reach zero carbon emissions by 2050. That is a wider company aim rather than a description of the electricity supplied on any tariff.
Good Energy
Good Energy's electricity reaches homes through the National Grid, so the power in your sockets is a mix that includes fossil fuels. What changes is what the company buys for you: it matches all the power you use at home with renewable electricity from over 3,000 independent renewable generators, and it says this applies to all its tariffs. Rather than relying on buying renewable energy certificates to label power as green, it has contracts directly with these generators, chosen to give a mix that reflects when its customers use electricity.
It also aims to match supply and demand half hour by half hour, not just over a whole year. In 2026 it achieved an 87% half-hourly match between total customer demand and renewable generation in the same half hour, putting it first in the Matched Clean Power Index, an independent ranking of UK suppliers. Any gaps are matched over the year, so the 100% renewable promise is an annual match, with most of it timed to the same half hour.
For gas, Good Energy matches every customer's use over the year with at least 10% renewable biogas, which is gas made from organic material. It offsets all the carbon emissions from its gas customers, including those from producing and delivering the biogas, by investing in Gold Standard projects that improve access to renewable energy around the world. Its variable and fixed tariffs both come with this greener gas.
Separately from its supply, Good Energy helps households make their own power. It has completed over 7,000 solar and battery installations across England and pays solar homes for spare electricity they send to the grid.
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual price among the tariffs shown | British Gas |
| Higher independent customer service scores | Good Energy |
| Higher app store ratings on both platforms | Good Energy |
Good Energy has stronger customer ratings and service scores, while British Gas has the lower priced tariff shown, by £143 a year on its Cap Tracker.
Good Energy is our pick because customers and independent reviewers rate it more highly on almost every customer and service measure here. Its Trustpilot reviewers mainly praise friendly staff they can talk to directly and clear advice, and it scores higher with both Citizens Advice and Which?. For April to June 2026, Citizens Advice recorded 10.9 complaints to advice services and the Energy Ombudsman per 10,000 Good Energy customers, against 68.8 for British Gas.
British Gas is worth considering if price is your main concern. Its Cap Tracker Mar2028 v1 is £143 a year cheaper than Good Energy's Standard Variable, though it has a £50 exit fee. Its engineers also get frequent praise from reviewers, which may matter if you want its boiler cover or repairs as well as energy. The main drawback is service, because a fifth of its Trustpilot reviews are one-star and its Citizens Advice score is 2.61.
Good Energy may suit households who value easy contact with helpful staff, as well as those who want a supplier that buys renewable electricity directly from independent British generators. It also has the cheaper fixed price of the two, with its 18-month fix costing £179 a year less than British Gas's 24-month fix.
- Cheapest tariff shown: Cap Tracker Mar2028 v1 at £1,622 a year, £143 less than Good Energy's cheapest
- Standard Variable tariff with no exit fee at £1,672 a year
- Trustpilot reviewers often praise punctual, tidy engineers who explain equipment clearly
- Higher Which? supplier assessment score for contacting your supplier, at 9 out of 12 against 5
- 20% of Trustpilot reviews are one-star, with complaints about long phone waits and moved appointments
- Citizens Advice score of 2.61, ranked 14th
- Cap Tracker carries a £50 exit fee, and the Fix and Fall deal has a 24-month term and £250 exit fee
- Lower Google Play rating of 4.1, and some iPhone users say bills are hard to read
- Trustpilot rating of 4.8, with 82% of reviews five-star
- Citizens Advice score of 3.68, ranked 4th, and a Which? total score of 69%
- Better rated apps on both platforms: 4.7 on the App Store and 4.6 on Google Play
- Cheaper fixed deal shown: 18m Fix Nov26 at £1,887 a year, £179 less than British Gas's fix
- Cheapest tariff shown is £1,766 a year, £143 more than British Gas's cheapest
- 18-month fixed deal has a £150 exit fee
- Some reviewers say technical queries were slow to resolve or not followed up
- Typical Trustpilot reply time of about a week
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Frequently asked questions
Does the British Gas Cap Tracker have an exit fee?
Yes. The Cap Tracker Mar2028 v1 costs £1,622 a year and has a £50 exit fee if you leave early. It has an end date of March 2028. If you want to avoid an exit fee, British Gas's Standard Variable tariff costs £1,672 a year with no exit fee.
How long are the fixed deals and what does it cost to leave early?
Good Energy's 18m Fix Nov26 lasts 18 months and has a £150 exit fee. British Gas's Fix and Fall Nov28 v1 lasts 24 months and has a £250 exit fee. Good Energy's fixed deal is also cheaper, at £1,887 a year against £2,066.
What can I do in the Good Energy app?
Good Energy says its app and online account let you submit meter readings, make payments, including one-off payments, track your energy use and manage your account. Its apps are rated 4.7 on the App Store and 4.6 on Google Play.
How quickly does Good Energy answer calls and emails?
Good Energy's average call centre wait time was 1 minute 27 seconds, and it answered 89.5% of emails within two days, according to Citizens Advice figures for April to June 2026. A current figure is not available for British Gas on either measure.
Which supplier gets more complaints?
For April to June 2026, Citizens Advice recorded 68.8 complaints per 10,000 British Gas customers and 10.9 per 10,000 Good Energy customers. These are complaints made to advice services and the Energy Ombudsman, not every complaint made directly to the supplier.
Is Good Energy's electricity renewable?
Good Energy says it matches all the electricity its customers use with renewable power bought directly from over 3,000 independent British generators, and that this applies to all its tariffs. The match is made over the year, with the company aiming to match as much as it can in the same half hour. The power reaching your home still comes through the shared grid. For gas, it says customers' use is matched with 10% biogas.
Do both suppliers help customers who need extra support?
Both scored 8 out of 10 in the Which? supplier assessment of help for those who need it. This looks at each company's support arrangements rather than promising a particular outcome for any one household.
Does British Gas offer boiler cover as well as energy?
Yes. British Gas offers HomeCare cover for boilers, plumbing, drains and electrics, along with boiler servicing, repairs and new boiler installation. These are separate products from its energy tariffs and are not priced here. Trustpilot reviewers often praise its engineers for punctual, tidy work.
What changed this month
This month, British Gas's iOS app days since last update fell from 29 to 5, British Gas's play store days since last update fell from 30 to 6, and Good Energy's play store days since last update rose from 30 to 41. There were 17 other data changes this month — see the full changelog below for details.
Data changes this month (23)
British Gas
- Trustpilot reviews357,334 → 360,671
- iOS app ratings count15,000 → 16,000
- iOS app days since last update29 → 5
- iOS sampled reviews avg stars1.67 → 1.33
- Play Store rating4.2234955 → 4.0832157
- Play Store ratings count13,984 → 14,084
- Play Store days since last update30 → 6
- Play Store positive ratings %81.6 → 77.7
- Play Store negative ratings %15.5 → 19.2
- Play Store neutral ratings %2.9 → 3.1
- Play Store net-positive %66.1 → 58.5
- Cheapest fixed tariff£1,950.21 → £2,066.49
Good Energy
- Trustpilot reviews15,050 → 15,137
- iOS app ratings count7,700 → 7,800
- iOS app days since last update29 → 39
- Play Store rating4.61875 → 4.636646
- Play Store ratings count3,206 → 3,229
- Play Store days since last update30 → 41
- Play Store positive ratings %92.5 → 93.5
- Play Store negative ratings %4.4 → 4
- Play Store neutral ratings %3.1 → 2.5
- Play Store net-positive %88.1 → 89.5
- Cheapest fixed tariff£1,775.08 → £1,887.47
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.