EDF Energy Outfox Energy (September 2026)
Overview
Outfox Energy leads on price and customer service, though EDF Energy is the better choice if you want a highly rated smartphone app.
Outfox Energy leads this comparison by offering lower-priced tariffs and securing higher customer service scores. EDF Energy may suit households prioritising a highly rated smartphone app, though Outfox Energy performs better across most independent metrics.
About EDF Energy and Outfox Energy
Who is EDF Energy?
EDF Energy was formed in 2002 and is owned by the French state-owned EDF Group. It is one of the UK's largest domestic energy suppliers. The company generates its own electricity and leads large infrastructure projects, such as building the Hinkley Point C nuclear power station. It offers standard and fixed tariffs, alongside specialist deals for electric vehicle owners, homes with heat pumps, and households with solar panels. Its main focus is generating zero-carbon electricity through its UK nuclear power stations and using smart home technology to help customers shift their energy use to cheaper times.
Who is Outfox Energy?
Outfox Energy was founded in 2017 and is a family-owned business run by Foxglove Energy Supply Ltd. Based in Leicester, it is a smaller, independent supplier that competes mainly on price. The company originally launched as Outfox the Market before changing its name in June 2025. It offers a lean range of standard variable, fixed, and tracker tariffs, alongside a specialist electric vehicle tariff. It keeps overheads low by encouraging customers to manage their accounts online or through its app, helping it offer competitive prices.
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Tariffs and pricing
The cheapest tariff identified for Outfox Energy is the Outfox the Price Cap Tracker 12M Dual - V3, priced at £1,481 a year. This variable tracker deal includes a 12-month term and a £150 exit fee. It costs £129 a year less than EDF Energy's lowest-priced option, the Standard (Variable) tariff, which is estimated at £1,611 a year and carries no fixed term or exit fees.
For households looking to lock in their rates, Outfox Energy provides the lower-priced fixed option. Its Fix'd Dual Aug26 24M v1 - Family Advantage+ tariff costs £1,516 a year over a 24-month term, with a £200 exit fee. By contrast, EDF Energy's cheapest fixed deal is the Simply Fixed 2Yr Sep28v4 at £1,691 a year. This also lasts for a 24-month term and includes a £200 exit fee.
Tariff options
EDF Energy tariffs
EDF Energy offers a range of mainstream household tariffs, including standard variable and fixed-term options with terms from 12 to 24 months. It also provides specialist smart tariffs for electric vehicle owners, homes with heat pumps, and households with solar panels and battery storage.
Outfox Energy tariffs
Outfox Energy provides a simple range of standard variable and fixed-term tariffs with terms from 12 to 24 months. It also offers a variable tracker tariff and a specialist smart tariff for electric vehicle owners.
Customer reviews
Both suppliers hold a Trustpilot score of 4.8 out of 5. However, EDF Energy has a significantly larger volume, with over 251,000 reviews compared to Outfox Energy's 55,000. EDF Energy also maintains a slightly higher share of five-star ratings at 83%, while 76% of Outfox Energy reviewers award it five stars.
EDF Energy customers frequently highlight polite and knowledgeable staff, noting clear guidance and prompt resolutions to account issues. Conversely, some reviewers report difficulties contacting the supplier and navigating its automated phone systems. Outfox Energy reviews often mention fast response times and efficient refund processing by the support team, although a portion of users note occasional long waits in call queues.
In the annual Which? energy survey, Outfox Energy achieves a score of 71 out of 100, placing it ahead of EDF Energy, which receives 58 out of 100.
Smartphone apps
EDF Energy achieves higher ratings for its smartphone apps. Its iOS version scores 4.6 out of 5 from 187,000 ratings, while the Android app holds a score of 4.4 out of 5 across more than 51,000 ratings on the Google Play Store.
Outfox Energy's applications receive lower scores, although these are based on much smaller samples. The iOS app scores 2.1 out of 5 from 106 ratings, and the Android equivalent scores 2.0 out of 5 from 231 ratings. While these sample sizes limit direct comparison with EDF Energy's figures, they suggest an area where Outfox Energy's digital experience may lag behind.
Service and support
Outfox Energy ranks higher in the latest Citizens Advice data, placing 2nd overall with a score of 4.25 out of 5. In contrast, EDF Energy ranks 11th, scoring 2.9 out of 5.
Outfox Energy answers phone calls faster, recording an average wait time of 1 minute 17 seconds. EDF Energy takes longer, averaging 2 minutes 46 seconds. Furthermore, Outfox Energy responds to 100% of emails within two days, compared to 85.6% for EDF Energy.
Outfox Energy has formal vulnerability commitments registered with Citizens Advice, whereas EDF Energy does not. EDF Energy operates its phone lines Monday to Thursday 8am to 6pm and Friday 8am to 4pm, accepting Direct Debit, Cash/Cheque, and Prepayment. Outfox Energy's lines are open weekdays from 8:30am to 5pm and Saturdays from 9am to 2pm, and it accepts Direct Debit.
Complaints and performance
In Q2 2026, EDF Energy received 965 complaints for every 100,000 customers. Outfox Energy does not have complaints data available to show, so we cannot make a direct comparison between the two suppliers.
Green energy comparison
EDF Energy
Based on Citizens Advice data for January to March 2026, EDF Energy has a fuel mix that is largely nuclear, with some fossil fuel and renewables. The exact breakdown is 54% nuclear, 24% fossil fuels, 20% renewable, and 2% other. EDF says its air source heat pump and solar tariffs are backed by 100% zero-carbon electricity it generates itself. It does not currently offer a dedicated green tariff. It has set a target to reach net zero emissions across all its activities by 2050.[1]
Outfox Energy
Based on Citizens Advice data for January to March 2026, Outfox Energy has a roughly equal mix of fossil fuels and renewables, with some nuclear. Its fuel mix is 43% fossil fuels, 41% renewable, 14% nuclear, and 3% other. The company buys Renewable Energy Guarantee of Origin (REGO) certificates to match the electricity its customers use. It aims to become a carbon net zero business by 2030. It does not currently offer a dedicated green tariff.[2]
Our verdict
| If you care most about | Choose |
|---|---|
| The lowest annual cost on our assumptions | Outfox Energy |
| Overall customer service | Outfox Energy |
| A well-rated mobile app | EDF Energy |
| A greener fuel mix | Outfox Energy |
Outfox Energy leads on price and customer service, though EDF Energy is the better choice if you want a highly rated smartphone app.
Outfox Energy performs better across the reviewed data, offering lower-priced tariffs and stronger customer service scores. It ranks highly with Citizens Advice and Which?, and answers customer calls faster. EDF Energy may suit households who prefer managing their account via a highly rated app, though it costs more on both the fixed and variable deals compared here.
If price and customer service metrics are the primary priorities, Outfox Energy is the stronger option based on current data. However, households who prefer managing their energy through a highly rated smartphone app—and are willing to pay higher annual costs—may find EDF Energy more suitable.
- Highly rated smartphone apps
- No exit fees on its standard variable tariff
- Higher-priced fixed and variable tariffs
- Lower Citizens Advice and Which? scores
- Lower-priced fixed and variable tariffs
- Ranks 2nd overall with Citizens Advice
- Faster call centre response times
- Poorly rated smartphone apps
- Cheapest variable tracker tariff carries an exit fee
Frequently asked questions
Which supplier is better overall?
Outfox Energy wins this comparison because it offers cheaper tariffs and scores higher for customer service. EDF Energy is better if you want a highly rated smartphone app.
Does either supplier offer a tariff without exit fees?
Yes, EDF Energy's standard variable tariff has no exit fees. Outfox Energy's cheapest variable tracker tariff carries a £150 exit fee.
What do customers say about these suppliers on Trustpilot?
Both suppliers score 4.8 out of 5 on Trustpilot. EDF Energy customers praise its polite staff, while Outfox Energy customers often mention fast response times and efficient support.
Which supplier has the better smartphone app?
EDF Energy has much better smartphone apps. Its iOS app scores 4.6 out of 5, whereas Outfox Energy's app scores 2.1 out of 5 from a very small number of ratings.
How quickly do they answer the phone?
Outfox Energy answers calls faster, with an average wait time of 1 minute 17 seconds. EDF Energy takes an average of 2 minutes 46 seconds.
Should I choose EDF Energy or Outfox Energy?
Choose Outfox Energy if you want cheaper tariffs and faster customer service. Choose EDF Energy if you want a highly rated app to manage your account.
Are there specialist tariffs for electric vehicles?
Yes, both EDF Energy and Outfox Energy offer specialist electric vehicle tariffs that provide cheaper electricity rates for charging overnight.
What are their opening hours?
EDF Energy is open Monday to Thursday 8am to 6pm and Friday 8am to 4pm. Outfox Energy is open weekdays 8:30am to 5pm and Saturdays 9am to 2pm.
What changed this month
This month, EDF Energy's iOS app days since last update rose from 6 to 13, Outfox Energy's iOS app updates in last 90 days rose from 0 to 2, and Outfox Energy's iOS sampled negative reviews fell from 2 to 0. There were 33 other data changes this month — see the full changelog below for details.
Data changes this month (43)
EDF Energy
- Trustpilot reviews243,334 → 251,360
- iOS app ratings count185,000 → 187,000
- iOS app days since last update6 → 13
- iOS sampled reviews avg stars2 → 2.33
- Play Store rating4.4256063 → 4.3837585
- Play Store ratings count50,315 → 51,073
- Play Store days since last update7 → 14
- Play Store positive ratings %86.3 → 85.2
- Play Store negative ratings %9.8 → 10.6
- Play Store neutral ratings %3.9 → 4.2
- Play Store net-positive %76.5 → 74.6
- Cheapest variable tariff£1,754.76 → £1,610.88
- Cheapest fixed tariff£1,824.37 → £1,691.28
- Cheapest tariff£1,754.76 → £1,610.88
- Cheapest tariff exit fee£50 → £0
- Cheapest fixed tariff exit fee£150 → £200
- Tariff count4 → 3
- Variable tariffs available2 → 1
Outfox Energy
- Trustpilot reviews54,758 → 55,424
- Trustpilot negative reviews replied %100 → 99
- iOS app rating2 → 2.1
- iOS app ratings count102 → 106
- iOS app days since last update160 → 8
- iOS app updates in last 90 days0 → 2
- iOS sampled reviews avg stars2.33 → no longer available
- iOS sampled negative reviews2 → 0
- iOS sampled neutral reviews1 → 0
- Play Store rating2.31 → 2.04999995231628
- Play Store ratings count189 → 231
- Play Store days since last update163 → no longer available
- Play Store positive ratings %28.8 → 0
- Play Store negative ratings %63.6 → 0
- Play Store neutral ratings %7.6 → 0
- Play Store net-positive %-34.8 → 0
- Avg social media response time49 → no longer available
- Cheapest variable tariff£1,804.79 → £1,481.49
- Cheapest fixed tariff£1,699.69 → £1,515.57
- Cheapest tariff£1,699.69 → £1,481.49
- Cheapest tariff exit fee£200 → £150
- Cheapest tariff term24 months → 12 months
- Tariff count5 → 8
- Fixed tariffs available4 → 6
- Variable tariffs available1 → 2
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Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.