Outfox Energy Review (August 2026)
Overview
Outfox Energy is a strong choice for customer service, ranking highly with Citizens Advice, though its mobile apps receive low ratings from users.
Who are Outfox Energy?
Outfox Energy is an independent UK energy supplier based in Leicester. It launched in 2017 as Outfox the Market before changing its name in June 2025. The company is owned by Foxglove Energy Supply Limited and runs as a family business. It is one of the UK's smaller domestic energy suppliers.
The supplier focuses on keeping its costs low to offer competitive prices. It encourages customers to manage their accounts online or through its app, rather than relying on phone support. In the 2026 Uswitch Energy Awards, Outfox Energy won the small-supplier awards for Overall Customer Satisfaction and Value for Money.
Products & services
- Standard variable tariffs
- flexible deals with prices that can go up or down
- Fixed-rate tariffs
- deals that lock in prices for a set time
- Electric vehicle tariffs
- specialist deals with cheaper off-peak rates
Awards & recognition
- ✓Overall Customer Satisfaction — 2026 Uswitch Energy Awards
- ✓Value for Money — 2026 Uswitch Energy Awards
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Prices
These are the tariffs we have pricing for — the supplier may offer others.
The supplier's lowest-priced option is the Fix'd Dual Jul26 24M v10 tariff, which costs £1,700 annually. This 24-month fixed contract includes a £200 exit fee.
Households preferring a flexible arrangement can opt for the Fox Standard Dual variable tariff at £1,805 per year. Unlike the fixed deal, this plan does not carry an exit fee.
Tariff details
This supplier's full tariff range
Outfox Energy offers a range of mainstream and specialist tariffs for household customers. It charges exit fees on its fixed-rate deals, which are usually around £75 to £100 per fuel. The supplier also provides a variable tariff that tracks below the Ofgem price cap and a specialist time-of-use tariff for electric vehicle owners.[1]
Customer reviews
On Trustpilot, Outfox Energy holds a 4.8 rating based on more than 54,000 reviews. The breakdown shows 76% five-star and 9% one-star ratings, with positive feedback frequently highlighting professional staff and prompt problem resolution.
Conversely, some users report challenges reaching the company by phone, citing extended wait times. When negative feedback is left, the supplier replies to 100% of those reviews, usually within 48 hours.
The annual Which? survey awarded the firm an overall score of 71. Within this assessment, it received 2 out of 5 for customer service and 3 out of 5 for value for money.
Apps
User feedback for Outfox Energy's mobile applications is notably poor. The iOS version holds a score of 2 from 102 ratings, and the Android app sits at 2.31 on the Google Play Store.
A sample of recent iOS reviews indicates recurring issues with basic functionality. Several users describe the interface as a simplified version of the website, noting the absence of standard features like facial recognition login.
Development activity appears limited, as the iOS app has not received an update in over a year. The Android version sees occasional updates, with recent release notes highlighting the addition of Priority Services Register features for vulnerable households.
Service and support
Citizens Advice data places Outfox Energy 2nd overall with a score of 4.25 out of 5. According to these metrics, callers wait an average of 1 minute 17 seconds to reach an agent, while 100% of emails receive a response within two days.
The firm has registered formal vulnerability commitments with Citizens Advice. Telephone support is available from 8:30am to 5pm on weekdays and 9am to 2pm on Saturdays, remaining closed on Sundays. Account balances can be settled via Direct Debit.
Green energy
Outfox Energy supplies a mix of energy to its customers. Based on Citizens Advice data for January to March 2026, its electricity fuel mix is 43% fossil fuels, 41% renewables, 14% nuclear and 3% other sources.[1]
The supplier does not generate its own renewable power. Instead, it buys electricity from the grid and matches the renewable portion by buying Renewable Energy Guarantee of Origin (REGO) certificates.[2]
Verdict
Outfox Energy is a strong choice for customer service, ranking highly with Citizens Advice, though its mobile apps receive low ratings from users.
Outfox Energy performs well across key industry metrics, securing a 2nd place ranking from Citizens Advice alongside strong Trustpilot feedback. The data indicates rapid email response rates and average call wait times of just over one minute.
This supplier may suit households that prioritise responsive traditional support channels and are comfortable using a web browser for account management. However, those who rely heavily on mobile apps might want to explore alternatives, given the low ratings and limited functionality of the current software. Additionally, prospective customers should weigh the firm's lower Which? customer service score of 2 out of 5.
Frequently asked questions
Who owns Outfox Energy?
Outfox Energy is owned by Foxglove Energy Supply Limited and runs as an independent family business based in Leicester.
Does Outfox Energy charge exit fees?
Yes, it charges exit fees on its fixed tariffs. Its cheapest fixed deal comes with a £200 exit fee.
How long are Outfox Energy's fixed contracts?
Among the tariffs we currently have pricing for, Outfox Energy offers fixed terms ranging from 12 to 24 months.
What is Outfox Energy's Trustpilot score?
Outfox Energy has a Trustpilot rating of 4.8, based on over 54,000 reviews.
Does Outfox Energy have a mobile app?
Yes, it has apps for both iOS and Android devices, although they receive low ratings from users and lack features like face recognition.
How long does it take Outfox Energy to answer the phone?
Customers wait an average of 1 minute 17 seconds to speak to a call centre agent, according to Citizens Advice data.
When is the Outfox Energy call centre open?
Its phone lines are open weekdays 8:30am to 5pm, and Saturday 9am to 2pm. They are closed on Sunday.
How quickly does Outfox Energy reply to emails?
It responds to 100% of customer emails within two days, according to Citizens Advice metrics.
Is Outfox Energy a good supplier?
It is a strong choice for customer service, ranking 2nd in the Citizens Advice ratings and holding a high Trustpilot score. However, its mobile apps receive poor reviews.
What changed this month
This month, Outfox Energy's iOS app days since last update rose from 137 to 524, Outfox Energy's cheapest tariff term rose from 15 months to 24 months, and Outfox Energy's cheapest fixed tariff term rose from 15 months to 24 months. There were 11 other data changes this month — see the full changelog below for details.
Data changes this month (17)
Outfox Energy
- Trustpilot reviews53,918 → 54,758
- iOS app days since last update137 → 524
- iOS sampled reviews avg stars1.8 → 2.33
- iOS sampled negative reviews4 → 2
- Play Store rating2.3267326 → 2.31
- Play Store ratings count185 → 189
- Play Store days since last update140 → 161
- Play Store positive ratings %28.6 → 28.8
- Play Store negative ratings %62.6 → 63.6
- Play Store neutral ratings %8.8 → 7.6
- Play Store net-positive %-34 → -34.8
- Cheapest fixed tariff£1,542.79 → £1,699.69
- Cheapest tariff£1,542.79 → £1,699.69
- Cheapest tariff exit fee£150 → £200
- Cheapest tariff term15 months → 24 months
- Cheapest fixed tariff exit fee£150 → £200
- Cheapest fixed tariff term15 months → 24 months
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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