Utility Warehouse Review (August 2026)
Overview
Utility Warehouse is an option for households wanting to bundle energy with broadband or mobile plans, but its 14th-place Citizens Advice ranking means support can be slow.
Who are Utility Warehouse?
Utility Warehouse started in 2002 and is owned by Telecom Plus. It has grown to become one of the UK's biggest domestic energy suppliers. As well as gas and electricity, the company offers broadband, mobile phone plans, and home insurance.
What sets the supplier apart is its bundling model, which gives customers access to cheaper energy rates and a single monthly bill if they take out multiple services. It uses a word-of-mouth sales model, where independent distributors sign up new customers. The company also offers a cashback card to help reduce monthly bills. Eligible customers taking a three- or four-service bundle can get up to £400 towards early exit fees from their previous suppliers.[1]
Products & services
- Gas and electricity
- standard and fixed-rate domestic energy tariffs
- Broadband
- home internet packages
- Mobile
- SIM-only mobile phone plans
- Home insurance
- cover for buildings and contents
Awards & recognition
- ✓Best Value for Money — Uswitch Energy Awards 2025
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
The supplier’s lowest-priced option is the UW Tracker Saver 4, a variable tariff estimated at £1,698 a year for typical use. Unusually for a variable deal, it carries a £150 exit fee.
Households looking for price certainty can opt for the UW Fixed Saver 93. This 11-month fixed contract costs £1,806 a year and also includes a £150 early exit penalty.
Tariff details
This supplier's full tariff range
Utility Warehouse offers a range of standard variable, tracker, and fixed-rate energy deals, alongside a specialist option for electric vehicle owners. The rates available often depend on how many other household services a customer bundles with their energy.
Customer reviews
Utility Warehouse holds a Trustpilot rating of 4.2 out of 5, based on more than 81,000 reviews. Seventy percent of these users award the supplier five stars, while 14% leave a one-star rating. The company actively monitors this feedback, replying to 99% of negative comments.
Positive feedback frequently highlights helpful call centre staff and the administrative convenience of managing multiple utilities in one place. Conversely, critical reviews often cite long wait times to reach specific departments and unexpected price increases once initial contract periods end.
In the latest annual Which? energy survey, the supplier achieved an overall score of 69. It secured a maximum 10 out of 10 for supporting customers who need extra help, and 7 out of 10 for smart meter installation. However, customer service and value for money received mid-range scores of 3 out of 5, and complaints handling was rated 6 out of 15.
Apps
The Utility Warehouse app is highly rated across major platforms, scoring 4.5 from 11,000 reviews on the App Store and 4.2 from over 11,150 ratings on Google Play. The Android version shows more than 500,000 installs, and both applications receive frequent updates from the developer.
Despite strong lifetime scores, a smaller sample of recent iOS feedback averages 2.67 stars. While users appreciate being able to track their cashback card balances, some report technical glitches when attempting to top up prepayment meters or adjust broadband settings.
Service and support
Utility Warehouse ranks 14th in the latest Citizens Advice assessment, scoring 2.45 out of 5 overall. This position is influenced by an average call centre wait time of 7 minutes and 16 seconds, alongside a 40.5% success rate for answering emails within two days.
The company records 38.1 complaints per 10,000 customers. On a positive note, it maintains formal vulnerability commitments with Citizens Advice, ensuring specific support standards are met for households requiring additional assistance.
Payment options include Direct Debit, cash, cheque, and prepayment meters. The customer support team is available from 8:30am to 5pm on weekdays, and 9am to 4:30pm on Saturdays, with phone lines closed on Sundays.
Complaints and performance
Figures for Q4 2025 show that Utility Warehouse received 1,815 complaints for every 100,000 customers. The supplier resolved 83.14% of these complaints by the end of the next working day. It resolved 99.68% of complaints within eight weeks.
Green energy
Based on Citizens Advice data for January to March 2026, the supplier's electricity fuel mix is largely fossil fuels, with some nuclear and other sources. It focuses mainly on value through bundled services rather than green energy.
Utility Warehouse says it has removed renewable energy from its Double Gold tariff. The company says it plants a tree for every new customer who takes all of its services.[1][2]
The supplier supports the Smart Export Guarantee (SEG) scheme. This allows households that generate their own renewable electricity, such as through solar panels, to get paid for exporting extra power back to the national grid (uw.co.uk/energy).[3]
Verdict
Utility Warehouse is an option for households wanting to bundle energy with broadband or mobile plans, but its 14th-place Citizens Advice ranking means support can be slow.
Utility Warehouse may suit households looking to consolidate their energy, broadband, and mobile plans into a single monthly bill. While it achieves strong Trustpilot ratings and a perfect Which? score for supporting vulnerable customers, its 14th-place Citizens Advice ranking indicates that day-to-day administrative support and call wait times lag behind the wider market.
The supplier's model is designed for those who value administrative convenience and prefer managing their bundled utilities via a smartphone app. However, households seeking fast telephone support should consider whether its Citizens Advice service record meets their needs.
Frequently asked questions
What is Utility Warehouse's cheapest energy tariff?
The cheapest deal is the UW Tracker Saver 4, a variable tariff priced at £1,698 a year. It carries a £150 exit fee.
Does Utility Warehouse offer fixed energy tariffs?
Yes, its cheapest fixed option is the UW Fixed Saver 93. This lasts for 11 months, costs £1,806 a year, and carries a £150 exit fee.
Is there an exit fee if I leave Utility Warehouse?
Yes, both the cheapest variable and fixed tariffs carry a £150 exit fee if you decide to switch supplier.
What is Utility Warehouse's Trustpilot rating?
The supplier has a Trustpilot rating of 4.2, based on over 81,000 reviews.
How long does it take Utility Warehouse to answer the phone?
According to Citizens Advice data, customers face an average call centre wait time of 7 minutes and 16 seconds.
Does Utility Warehouse have a mobile app?
Yes, the supplier offers an app for both iOS and Android. It scores 4.5 on the App Store and 4.2 on the Google Play Store.
Can I bundle my energy with broadband at Utility Warehouse?
Yes, the company focuses heavily on bundled services. You can combine your gas and electricity with broadband, mobile phone plans, and home insurance.
Does Utility Warehouse offer 100% renewable electricity?
No. Its reported standard fuel mix is currently 83% fossil fuels and 0% renewable.
What changed this month
This month, Utility Warehouse's cheapest tariff term fell from 12 months to 0 months, Utility Warehouse's play store days since last update fell from 14 to 2, and Utility Warehouse's iOS app days since last update fell from 13 to 2. There were 10 other data changes this month — see the full changelog below for details.
Data changes this month (19)
Utility Warehouse
- Trustpilot reviews79,523 → 81,260
- iOS app days since last update13 → 2
- iOS sampled reviews avg stars2.4 → 2.67
- iOS sampled positive reviews2 → 1
- iOS sampled negative reviews3 → 2
- Play Store rating4.202414 → 4.186519
- Play Store ratings count11,089 → 11,150
- Play Store days since last update14 → 2
- Play Store positive ratings %79.5 → 79.1
- Play Store negative ratings %15.6 → 15.9
- Play Store neutral ratings %4.9 → 5.1
- Play Store net-positive %63.9 → 63.2
- Cheapest variable tariff£1,682.7 → £1,697.5
- Cheapest fixed tariff£1,670.87 → £1,806.26
- Cheapest tariff£1,670.87 → £1,697.5
- Cheapest tariff term12 months → 0 months
- Cheapest fixed tariff term12 months → 11 months
- Shortest fixed term12 months → 11 months
- Longest fixed term12 months → 11 months
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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