E.ON Next Review (August 2026)
Overview
E.ON Next is a reliable choice with strong app ratings and short call wait times, though some independent survey scores for customer service are low.
Who are E.ON Next?
E.ON Next is the customer-facing brand of the E.ON group, launched in 2020 to supply homes across the country. It was set up to take on customers from E.ON and npower after its parent group bought npower. Today, E.ON Next is one of the UK's largest domestic energy suppliers.[1]
The supplier offers a wide range of energy plans, including standard variable, fixed-rate, and specialist tariffs for electric vehicle owners and homes with solar panels. It also sells and installs home energy technology, such as solar panels, heat pumps, and electric vehicle chargers. Customers can get help with their accounts from dedicated in-house energy specialists. The company holds two Uswitch Flex Accreditations for its time-of-use tariffs.[2][3][4]
Products & services
- Standard variable tariffs
- Flexible plans with no fixed end date
- Fixed-rate tariffs
- Plans that lock in energy rates for one or two years
- Tracker tariffs
- Variable plans that follow the Ofgem price cap
- Electric vehicle (EV) tariffs
- Specialist plans with cheaper overnight rates
- Time-of-use tariffs
- Flexible plans that reward off-peak energy use
- Smart Export Guarantee (SEG) tariffs
- Plans that pay for exported renewable energy
- Heat pump tariffs
- Specialist plans for homes with air source heat pumps
- Solar and battery tariffs
- Dynamic plans for homes that generate their own power
Awards & recognition
- ✓Uswitch Flex Accreditation — Uswitch 2026
- ✓Uswitch Flex Accreditation — Uswitch 2026
- ✓Which? energy survey participant — Which? 2025
- ✓ServiceMark accreditation — Institute of Customer Service
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Prices
These are the tariffs we have pricing for — the supplier may offer others.
The supplier's lowest-priced option in this comparison is the Next Fixed 24m v57 tariff, estimated at £1,746 annually. This plan requires a 24-month commitment and includes a £200 exit fee.
For households preferring a flexible contract, E.ON Next's most affordable variable tariff costs an estimated £1,747 per year.
Tariff Details
This supplier's full tariff range
E.ON Next offers a range of mainstream and specialist domestic tariffs. These include standard variable and fixed-rate plans, as well as options for electric vehicle owners, homes with heat pumps, and households that generate their own power.
Customer Reviews
On Trustpilot, E.ON Next holds a rating of 4.5 out of 5 based on more than 219,000 reviews. Approximately 74% of these are five-star, compared to 9% at one-star. Positive feedback frequently highlights polite staff, efficient engineers, and a patient customer service team.
Conversely, critical reviews often centre on billing and pricing concerns. Some users report receiving incorrect advice, experiencing unexpectedly high Direct Debit adjustments, and facing delayed responses when dealing with complex queries.
The annual Which? energy survey awarded E.ON Next an overall score of 66. The supplier received 2 out of 5 stars for both customer service and value for money, alongside 8 out of 15 for complaints handling and 8 out of 10 for smart meters. However, it performed strongly in supporting vulnerable customers, achieving 9 out of 10 for 'help for those who need it'.
Apps
Account management is available through E.ON Next's dedicated Apple and Android applications. The iOS version holds a 4.8 rating across 49,000 reviews, while the Android app scores 4.3 from over 16,000 ratings. Both platforms receive regular developer updates, and the Android edition currently exceeds one million installs.
Despite high overall scores, a recent sample of iOS feedback averages closer to 3 stars. In these reviews, users report occasional technical glitches, such as unexpected logouts, smart meter synchronisation errors, and limited graphical data for tracking energy consumption.
Service & Support
According to Citizens Advice, E.ON Next ranks 3rd overall with a score of 3.71 out of 5. The data indicates that customers wait an average of 123 seconds to connect with a call centre agent, and the supplier successfully responds to 90.7% of emails within two days.
Payment options include Direct Debit, cash, cheque, and prepayment. Telephone support is available Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm, though lines remain closed over the weekend. Additionally, the supplier maintains formal vulnerability commitments registered with Citizens Advice.
E.ON Next complaints and performance
In Q4 2025, E.ON Next received 795 complaints for every 100,000 customers. The supplier resolved 56.4% of these complaints by the end of the next working day, and 92.1% within eight weeks.
Green Energy
For January to March 2026, E.ON Next’s fuel mix was 86% renewable, 11% fossil fuel, 2% nuclear and 1% other. For customers on specific green tariffs, the supplier offers 100% renewable electricity backed by Renewable Energy Guarantee of Origin (REGO) certificates. This means it buys certificates to match the amount of electricity its customers use. Some of its tariffs, such as Next Gust, go a step further by backing electricity with agreements from UK wind generators.[1][2][3]
E.ON Next also offers carbon-offset gas on certain plans. This involves investing in carbon-neutral initiatives and clean energy projects around the world to balance out the emissions from the gas its customers use. It also works with the Woodland Trust, making a donation to the charity when customers sign up for its fixed-rate tariffs to help fund the restoration of ancient woodlands in the UK.[4][5]
The company helps customers lower their carbon footprint by selling and installing solar panels, home batteries, and air source heat pumps.[6]
Verdict
E.ON Next is a reliable choice with strong app ratings and short call wait times, though some independent survey scores for customer service are low.
E.ON Next may suit households looking for a supplier with strong digital tools and relatively prompt communication. It performs well in Citizens Advice metrics, particularly regarding its two-minute average call wait times and high email response rate within 48 hours.
While the supplier's mobile apps and Trustpilot feedback are generally positive, its performance in the annual Which? survey is mixed. Customers who prioritise independent survey scores for value for money and overall customer service may wish to compare alternative providers before switching.
Frequently asked questions
What is E.ON Next?
E.ON Next is the customer-facing brand of the E.ON group. It was launched in 2020 and is one of the UK's largest domestic energy suppliers.
Does E.ON Next charge exit fees?
Yes, E.ON Next charges an exit fee on some of its tariffs. Its cheapest fixed tariff comes with a £200 exit fee.
How long are E.ON Next's fixed contracts?
E.ON Next offers fixed tariffs with terms ranging from 12 months to 24 months. Its cheapest fixed deal has a 24-month term.
Is E.ON Next highly rated on Trustpilot?
Yes, E.ON Next has a Trustpilot rating of 4.5 out of 5, based on over 219,000 reviews.
How did E.ON Next score in the Which? energy survey?
E.ON Next scored 66 overall in the Which? survey. It received 2 out of 5 for both customer service and value for money, but achieved a high score of 9 out of 10 for help for those who need it.
Can I manage my E.ON Next account on my phone?
Yes, E.ON Next has mobile apps for both Apple and Android devices. The iOS app is rated 4.8 out of 5, and the Android app is rated 4.3 out of 5.
How long does it take E.ON Next to answer the phone?
Customers wait an average of 2 minutes and 3 seconds to speak to a call centre agent, according to Citizens Advice data.
What times are the E.ON Next phone lines open?
The phone lines are open Monday to Thursday from 9am to 5pm, and Friday from 9am to 4pm. They are closed on Saturday and Sunday.
Should I switch to E.ON Next?
E.ON Next is a reliable choice for customers who want strong app ratings and short call wait times. However, if customer service scores from independent surveys like Which? are your priority, it is worth comparing other options.
What changed this month
This month, E.ON Next's iOS sampled neutral reviews rose from 0 to 1, E.ON Next's cheapest fixed tariff exit fee rose from £100 to £200, and E.ON Next's cheapest fixed tariff term rose from 12 months to 24 months. There were 10 other data changes this month — see the full changelog below for details.
Data changes this month (15)
E.ON Next
- Trustpilot reviews211,533 → 219,212
- iOS app ratings count48,000 → 49,000
- iOS app updates in last 90 days3 → 2
- iOS sampled neutral reviews0 → 1
- Play Store rating4.3445005 → 4.324643
- Play Store ratings count15,798 → 16,070
- Play Store days since last update9 → 4
- Play Store positive ratings %83.5 → 82.6
- Play Store negative ratings %13.7 → 14.2
- Play Store neutral ratings %2.8 → 3.2
- Play Store net-positive %69.8 → 68.4
- Cheapest fixed tariff£1,733 → £1,745.58
- Cheapest tariff£1,733 → £1,745.58
- Cheapest fixed tariff exit fee£100 → £200
- Cheapest fixed tariff term12 months → 24 months
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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