Good Energy Review (August 2026)
Overview
Good Energy is a strong choice for households wanting a green energy supply and highly rated customer service, though its fixed tariff carries a £150 exit fee.
Who are Good Energy?
Founded in 1999, Good Energy is one of the UK's oldest renewable electricity suppliers. The Chippenham-based company is now owned by Esyasoft, a Dubai-based smart-grid technology business that bought the supplier and took it private in April 2025. Today, it is one of the UK's most recognised green energy suppliers.
What sets Good Energy apart is how it sources its power. Instead of just buying certificates to match its customers' energy use, it buys electricity directly from a network of over 3,000 independent renewable generators across the UK. As well as supplying household energy, the company installs solar panels, home batteries, and heat pumps.
Products & services
- Household energy
- standard and fixed-rate gas and electricity tariffs
- Smart tariffs
- specialist deals for electric vehicle drivers and heat pump owners
- Export tariffs
- pays customers for sending home-generated solar power to the grid
- Green technology installations
- fits solar panels, home batteries, and heat pumps
Awards & recognition
- ✓Uswitch Green Accreditation — 2026
- ✓Certified B Corp — B Lab
Use our referral link, and we'll both get £50 credit once your switch is complete.
Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household)
Prices
These are the tariffs we have pricing for — the supplier may offer others.
Good Energy's lowest-priced deal is the Good Energy 12m Fix Jul26v2, a fixed tariff costing £1,788 a year. This plan requires a 12-month commitment and includes a £150 exit fee.
The supplier also provides a variable option, the Good Energy Standard tariff, priced at £1,911 a year. This plan operates without a fixed term, meaning you will not be charged an exit fee if you switch away.
Good Energy focuses on green tariffs, providing a 100% zero-carbon electricity mix and offsetting the carbon footprint of its gas supply.
Tariff details
This supplier's full tariff range
Good Energy offers a range of standard and fixed-rate household tariffs, alongside specialist smart options for homes with green technology.
Customer reviews
Good Energy holds a Trustpilot rating of 4.8 out of 5 from over 14,000 reviews. Customer sentiment leans positive, with 82% of reviewers awarding five stars and 5% giving one star. The supplier replies to 100% of its negative reviews on the platform.
Reviewers frequently highlight interactions with helpful staff, noting prompt response times from human agents rather than automated systems. A small number of users report occasional communication delays, though broader feedback remains positive.
In the latest Which? annual survey, Good Energy achieved an overall score of 69. It received 3 out of 5 for customer service and value for money, alongside 9 out of 15 for complaints handling. The supplier also scored 8 out of 10 for helping customers who require additional support.
Apps
Good Energy provides iOS and Android applications for smartphone account management. The iOS app holds a rating of 4.7 from over 7,100 ratings, while the Android version scores 4.6 on the Play Store. Both platforms are actively maintained, receiving updates within the last two months.
Recent updates introduced support for smart prepayment meters, enabling users to view credit balances and process top-ups directly. The software also includes insight graphs that display peak and off-peak usage alongside standing charges.
A small sample of recent iOS reviews averages 3.67 stars. Some users commend the interface and the associated customer support, while others report technical issues, including login difficulties and error messages.
Service and support
Good Energy ranks 6th in the Citizens Advice table, achieving a score of 3.49 out of 5. The firm receives 10.9 complaints per 10,000 customers and responds to 79.3% of emails within two days.
For telephone inquiries, the average call centre wait time is 2 minutes and 2 seconds. Additionally, the supplier maintains formal vulnerability commitments registered with Citizens Advice.
Bill payment methods include Direct Debit, cash, cheque, or prepayment. The customer service team operates on weekdays from 9am to 5pm and is closed on weekends.
Complaints and performance
In Q4 2025, Good Energy received 613 complaints per 100,000 customers. It resolved 68% of these on the same or the next working day, and 97% within eight weeks.
Green energy
Good Energy supplies a 100% renewable electricity mix. Rather than relying on green certificates to match customer usage, the supplier buys its power directly from independent UK generators, including wind, solar, hydro, and biogeneration sites.
For its gas supply, Good Energy provides a mix that includes 10% biogas. It balances the carbon footprint of the rest of its gas by investing in Gold Standard carbon offset projects. You can read more about its approach on the Good Energy tariffs page.[1]
Our verdict
Good Energy is a strong choice for households wanting a green energy supply and highly rated customer service, though its fixed tariff carries a £150 exit fee.
Good Energy pairs a 100% renewable electricity mix with positive customer service scores. It ranks 6th with Citizens Advice and maintains a high Trustpilot rating, supported by feedback regarding its helpful staff.
This provider may suit households seeking a green energy supplier and reliable support channels. Before switching, consumers should weigh the £1,788 annual fixed price and £150 exit fee against their budget to determine if it meets their requirements.
Frequently asked questions
Is Good Energy a green supplier?
Yes, Good Energy supplies a 100% renewable electricity mix. It buys its power directly from independent UK generators, such as wind, solar, and hydro sites, rather than relying on green certificates to match customer usage.
What is Good Energy's cheapest tariff?
Good Energy's cheapest tariff is the Good Energy 12m Fix Jul26v2, which costs £1,788 a year. It is a fixed-rate deal that lasts for 12 months.
Do Good Energy tariffs have exit fees?
Yes, its cheapest fixed tariff carries a £150 exit fee if you leave before your contract ends. However, its standard variable tariff does not charge an exit fee.
How good is Good Energy's customer service?
Good Energy is highly rated for its customer service. It holds a Trustpilot rating of 4.8 out of 5 from over 14,000 reviews, and ranks 6th in the Citizens Advice table with a score of 3.49 out of 5.
Is the Good Energy app easy to use?
Yes, both the iOS and Android apps score well, with ratings of 4.7 and 4.6 respectively. Customers can use the app to manage their accounts, view credit balances, and top up smart prepayment meters.
How long does it take Good Energy to answer the phone?
According to Citizens Advice data, the average call centre wait time for Good Energy is 2 minutes and 2 seconds (122 seconds).
What are Good Energy's opening hours?
The customer service team is open on weekdays from 9am to 5pm. It is closed on Saturdays and Sundays.
Should I switch to Good Energy?
Good Energy is a strong choice if you prioritise green energy and well-reviewed customer support. However, its fixed tariff costs £1,788 a year and carries a £150 exit fee, so check these details against your budget before making a decision.
What changed this month
This month, Good Energy's iOS sampled positive reviews rose from 0 to 2, Good Energy's iOS sampled negative reviews rose from 0 to 1, and Good Energy's iOS app days since last update rose from 29 to 51. There were 8 other data changes this month — see the full changelog below for details.
Data changes this month (15)
Good Energy
- Trustpilot reviews14,714 → 14,807
- iOS app ratings count7,000 → 7,100
- iOS app days since last update29 → 51
- iOS sampled reviews avg starsnow available (3.67)
- iOS sampled positive reviews0 → 2
- iOS sampled negative reviews0 → 1
- Play Store rating4.6323023 → 4.6075087
- Play Store ratings count2,890 → 2,928
- Play Store days since last update30 → 52
- Play Store positive ratings %92.1 → 91.2
- Play Store negative ratings %4.1 → 4.7
- Play Store neutral ratings %3.8 → 4.1
- Play Store net-positive %88 → 86.5
- Cheapest fixed tariff£1,657.97 → £1,788.38
- Cheapest tariff£1,657.97 → £1,788.38
Written by
Rob Gibbs
Hi, I'm Rob, and I run Energy-Review.co.uk. I initially started this project in 2018 when I was looking to switch energy suppliers and found there wasn't a website that provided simple, data-backed reviews on all the suppliers available. Since then, I have spent a lot of time (too much, some may say!) looking at all publicly available data about each supplier and writing reviews using this information. These reviews are updated as regularly as possible, and any data is backed up by a source where necessary. I have also started writing guides on various energy-related topics, which hopefully you will find useful. If you find any issues, please use our contact form to let us know.
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